Vivint Reviews

I cannot stress enough how horrible vivint is to deal with. Look, you can get the same hardware/monitoring from multiple companies. What matters is how the company itself operates, and how easy they are to deal with. I am on year 6 of a nightmare called vivint. I actually successfully cancelled my contract 3 years ago, but am still dealing with the fallout. I was lied to during a pushy unsolicited knock on my door, and the problems never stopped. I have never in 40 years on this planet encountered such an evil company. I beg anyone reading this to spend a little time reading actual customer reviews all over the internet about vivint. Then decide if you think it's the right thing to do. I personally regret answering the door that day more than any other decision in my life, 6 years later. That should say something.

There is a reason why Vivint is rated B- by the Better Business Bureau, and Adt is rated A+. Beware. I have been a Vivint customer for over 5 years, and am very disappointed at their customer service and treatment of their customers after their product failed and did not function properly. They could not explain why it failed after repeated inquiries with several supervisors, the only thing I hear is "you cant leave without paying a $1,400 penalty." Now, they covered all their costs for equipment in the first 3 years, and it seems somehow they extended that contract verbally for another 4 years. They have yet to produce evidence of this extension, and of any additional product or service they provided to justify this contract extension. Very frustrating. In short, beware!! Wish I had chosen another provider whose system works reliably, that truly appreciates their good customers, that can admit when they are wrong, and does not extend you into an abusive contract even when their product does not deliver. Stay away.

My husband and I are on a fixed income now. I asked Vivint to cancel our service over a year ago and they will not do it because we are in a contract. Since they are still taking money out of our checking account, my husbands health has gone down so bad he’s walking with a cane now. He’s still trying to work because of we need some money for some of our medicines. We can’t afford all of our medicine, but my husband is going to be in the ground sooner because of all of this. If I could give Vivint no stars, that’s what they would get. Heartless people. Don’t be sucked in by these crooks.

My alarm was tripped off by the vibration of my vacuum cleaner. I turned it off upon discovering it 2 minutes later. Vivint did not call me until 16 minutes later. They attempted to call my daughter, but because it was an unknown number to her and she was at work she did not answer it. When I did talk to Vivint, 16 minutes after the alarm they told me that police had been dispatched. It took them 3 minutes to cancel the call. But, not before police showed up at my door and I had to explain to them what happened. Police officer told me a 16 minutes response time was unacceptable. I called Vivint and explained to them how dissatisfied I was with their service and that it took them 16 minutes to call me after the alarm when off. I told them I wanted to cancel the service and they told me it was going to cost me $450 to buy out the contract. I do not feel this is fair when they are the ones providing poor service. Granted the monthly fee is not high, but, I feel like I am being held hostage.

After a home invasion event, ending with our new tenant pointing a gun at a late night door pounding and threats person, we knew we needed a top notch security company. STAY AWAY FROM VIVINT. DISASTER. The doorbell worked great, but adding 4 extra cameras and it NEVER WORKED RIGHT. It was like a good doorbell singular system was overwhelmed with extra cameras and died on us when actual theft took place, and never recorded. The ultimate horror story was when our great tenant left and took their modem, and the replacement modem and reactivation with Vivint was needed, and it worked for one day, and then Vivint intentionally blinded us out after deducting our monthly fee. INEXCUSABLE PROBLEM #14. $2100 system, and all notifications have been blocked from us. Not Prime time. Kindergarden mentality and capability, completely denying our Vivint problems. We will take our losses and replace it with something that works. Vivint cannot last under these conditions.

I would not recommend Vivint. Read my story and see why. Ever since my system was installed (2 1/2 years ago) my overhead garage door sensor was giving false positives. When my wife and I were home we'd get the voice notification that our overhead garage door was opening. We'd check and the overhead garage door was closed. I called Vivint after 3 false positives and asked them to replace the over head garage door sensor. I was told they wouldn't replace the sensor. The 5th false positive occurred when we were out. A guard company was dispatched and we were billed. I called Vivint and said I should not be responsible for their faulty equipment and demanded the sensor be replaced, which they did. On September 17, 2018 another false positive occurred while we out. We got into the house about 2 minutes after the false positive. I called Vivint and told the person that it was a false positive and not to dispatch the guard company. I told the person that since I called and reported the false positive I shouldn't be charged for this malfunction. The person assured me I wouldn't be charged. On December 10, 2018 (almost 3 months later) I received an email from Vivint informing me I was being charged for the false alarm on September 17,2018. I sent an email to Vivint's alarm events email detailing what had happened and asking them to take the charge off my account. This is what I received from Vivint. "Unfortunately, since we were unable to establish any inappropriate actions taken by the emergency dispatch professionals at Vivint or a malfunction of your alarm equipment, we cannot approve reimbursement of the false alarm fines imposed. We apologize for this inconvenience but are glad your home and family are safe." You decide who you want protecting your home.

Do Not use Vivint. This is literally the worst security system I have ever used. Everything on the system has broken at one time or another. Cameras don’t work half the time, doorbell doesn’t work properly or the doorbell camera doesn’t work. The panel goes out and doesn’t talk to the devices. The customer service is polite but not very helpful due to working for a company that doesn’t stand behind their product. Now my thermostat doesn’t work: I can turn the heat on but it cant be shut off and the heat just keeps running regardless of what temperature it is set to. I called for help and OF COURSE there is nothing support can do to fix it. They ask if I want the number to Nest because it’s a Nest product even though Vivant installed it and sells it they can’t do anything to fix it when it goes down. I ask for a replacement Vivint thermostat and they tell me I have to pay for installation even though the part they sold me doesn’t work nor can they fix it. Vivint has been one problem after the other and I wish I had stayed with my old security company. The Vivint rep. said that because the system has not worked consistently for 30 days over the 15 months we’ve had it that we could get out of the contract; the next rep. said we had to pay $5,000 to get out and away from this company. It’s sad; I know the repair tech names by hard.

I purchased a home that has a Vivint Home security system, Two weeks before the close of escrow I called Vivint Customer Service to Inquire about the system. The told me there would be no problem switching the account into my name and asked me to provide a CC payment for 1 months service. I was told they would check back with me in a couple days so I could give them the exact close date. I waited a week and heard nothing back from Vivint, so I called again repeated by story and that I had paid a hold fee, I wanted to schedule a time where the required Tech could come out and Inspect the system and do the conversion of the account into my Name. at that time I inquired "AGAIN" as to what the system contained. I was told all of the doors and windows had sensors and the system was set up with four cameras. Not to make my story any longer the Install technician came out today to test the equipment to assure all was working properly, after he confirmed it was working, he call Customer service to advise the transfer and was told that they would not allow the transfer because the control panel was an older one and the only way they would allow the transfer , I would need to upgrade to the newest control panel at a cost of $399.00. This is all information that should have been told to me in the beginning. Not after 3 weeks of waiting. I would not recommend this company. For any home security. They could have handled me in a much better way. However They did get the First monthly payment from me. DON"T BUY FROM VIVINT!

I have had issues with the system since purchased. I wanted to get rid of it due to issues within the first and second month. The doorbell camera shorted my wiring so the tech put in the claim. I was told they would fix it and it would be quick. No one called or followed up. I called them and they refused to fix it. The equipment price is not disclosed they don't tell you how much it is but it is too expensive $5k. By the time you receive the info you can't cancel. But they tell you your getting all sort of equipment items for free. It's not true you pay for them. After dealing with the last issue that is it. I've had enough. I asked what I had to do to terminate. You have to pay off the remaining balance of equipment which is faulty. I've had so many issues with the equipment not working calling customer service. Just ridiculous. I wouldn't purchase their equipment or pay for their service. The manager tried to give me a month of free service but wanted me to pay for the electrician to fix the wiring their equipment shorted. I wouldn't do it. I previously had frontpoint I wish I had went back with them. I truly believe Vivint is ripping off the clients.

This company is a fraud, do not waste your money on it. We installed a camera outside to monitor our vehicles, and the door bell with the camera as well in addition to the basic system. My truck was broken into recently and the cameras were found to be offline and did not record anything. Vivint did not offer even an apology to us and refuses to let us out of the contract. The customer representative blamed it on us and said that the camera detection settings and video settings were not programmed correctly and that to many people in our area must have been using the internet causing our cameras to go offline. I explained that their tech installed the whole system and never explained anything about the settings to us and that we were told that the system runs on separate wireless connection like the ones used by cellphones and is not affected by area internet outages. LIES! I cannot recommend this company. I was just glad the thieves broke into out truck and not the house.

If a negative rating was possible I would give it.This is by far the most greedy company I have ever come across.I sold my home and called to cancel service.They informed me that I had made a 5 year contract and that 17 months was remaining.They then said I should get the buyers to assume the contract to avoid having go pay for the remaining 17 months.SAY WHAT?If you made the agreement on the phone they actually recorded you agreeing to the 5 years.However I do not recall being advised that I would have to pay the remaining time.So now they want me to pay over $900 to them or they will take me to collections.SAY WHAT?These people are the worst to deal with and i feel extremely ripped off.I know that they could actually care less and their only reply is "thats the way it is and thats tough we want our money !" Run from their sales people or slam the door in their faces if they come to your home.There are much better companies out there to deal with that will earn your business.Read the fine print and never agree to anything on the phone with them.Never dealing with them is your best bet.

Where to start with this company!!! They are terrible customer service is terrible and management is even worse. On 6 separate occasions we have taken off work and had no call no shows. Twice during installation they drilled through our siding both times leaving holes someone else had to come out to repair. Because we have an older house the damages exceed $10000 dollars because you can’t match the siding due to the wear. They also broke my surround sound. I have threatened to contact the Ohio chamber of commerce and still nothing gets fixed, I have sensors downstairs that don’t work when I set my alarm. Had a tech finally come out before I had to go to work, he left during the appointment and disappeared for hours before arriving forcing me to reschedule. To top it off I got a letter in the mail from citizens bank saying I owe the $2000 for equipment that they stopped receiving payments for in February because vivint decided to stop paying so now that’s in collections.

I wish i could give negative stars. The story of my experience is much too long. But to sum it up. This is the email I sent to terminate my service. (Btw I called at least 15 times about cancellation. Months prior to contract being up and a month before it ran out. The day before it ran out. The day it ran out. The day after. And so on. It took 3 months after contract to get them to stop charging me.) "Reason for discontinuing service: This is the worst company I have ever worked with. Your equipment malfunctions. Your costumer service is a joke. I regret the day I let your representative enter my house. I will never refer anyone to you. In fact I'll tell people that they are better protected with an attack ferret than they are with your home security system. I will also inform anyone that I know that maybe looking for a home security system that the only thing comparable to your customer service would be walking through the gates of Hell, barefoot, trying to find a needle in a haystack that is on fire, with a paper bag over your head that is also on fire, while a rabid badger attempts to claw your eyes out. Oh and the badger is made of fire. Do not charge me one more month on this service. Discontinue now. Forever. I will be expecting a confirmation email to make sure that this email (like many phone calls I've placed) doesn't get swept under the rug. Thank you for your time. Love, Lindsay" Oh and btw they never emailed back. I had to do an additional 3 phone calls to ensure I wasn't charged again. The customer service doesn't care at all if you are upset. They have a script they stick to and are on loop. They will not help you. They will not be swayed. I have spoken to supervisors. And head supervisors. They legit do. Not. Care. They know you are stuck in contract and can't leave so they aren't concerned about you going anywhere. That's why they have 60 month contracts. They are the actual worst.

Had a few issues in the beginning. But we were able to get a technician that cared and was thorough. Got everything hard wired. No problem, since. I had ADT years ago. And the only reason I got them was I knew the technician. Would not use them otherwise

I live in Belmont Crest Community in Upper Marlboro Maryland. Maryland being the hub of the intelligent community. I have Vivint security system. Vivint is a wireless system that is easily hacked (once the router is hacked the criminal controls the entire vivint system) and worse than that Vivint offers the app in order to monitor the security system while your not in. If the app is accessed and attached to your panel anyone with the app can turn the system on or off and the owner will never know. Vivint system is useless because of this major issue. I have neighbors who seem to bring their work home, hacking into other neighbors routers access and gaining control of any item connected to the wireless router. by gaining access to all peripherals connected to the wireless network these bullies are able to acess the computers, internet, surveillance cameras and security system if its ran on the router. there fore breaking into their neighbors home. knowing this when I purchased Vivint I told them of the hacking and ask if their product was hard wired. they said yes came out and installed a wireless system. I found out a year later that Vivint doesn't even have or offer the hardwire system. my house has been broken into several times. vandalized items constantly stolen. The neighborhood is in Prince George County MD. the police station has no cyber section so when reporting the offense its like talking foreign language and you get no assistance. while this band of thieves reek havoc on the Belmont Crest Community. right now 7 houses are up for sale in this small community. I know I am not the only victim.

A really nice system when it works. I have had my monitored system for just over 8 months. It looses cellular connection on a regular basis. With no connection it can’t tell Vivint when someone breaks in. Not only can they not tell when someone breaks in, they don’t even know that they have lost connection with your system. After about 6 months of complaining... they came and checked it out. The tech said that he needed to order a new cellular antenna that would get a better signal. Two weeks went by and nothing... I had to call. When the tech showed up with the new antenna... the cable for the antenna was not there. He had not even checked the box before he drove 60 miles to install it. Now it’s been another two weeks... still no cable. I called... they say maybe another week. Grrrr. And in the mean time my system is still not monitored. The phone support people are not allowed to call you back if you get disconnected... and you get disconnected a lot... wink wink. If I hadn’t put so much money into this system... I would dump it. Don’t buy this system.

Vivint is the worst company I’ve ever dealt with. The seamed my home unserviceable but has continued to charge me for service. Every time I talked to their customer service the just have given me the run around. Their customer service has lied to me. I aske for my account number and several time I have gotten the wrong number. I was told that I would not continued being charged since all equipment was returned. This is just ridiculous. I do not recommend this company to anyone. I’ve spoken to other people that has and had their service and most didn’t like the service or the equipment that didn’t work most of the time.

If I could select 10 stars BELOW NEGATIVE I would. I pay $49.99 for monitoring and $32.86 for equipment each month FOR 5 YEARS. That's $82.81 total each month FOR 5 YEARS before I can get rid of it.... The total Vivint equipment I received was the basic; 1) wall panel.... 1) front door keypad with a doorbell camera, of which the wiring is exposed and can be easily cut... 1) backyard deck camera that plugs in at chest height. It also can be disconnected easily at any time.... GREAT SECURITY SYSTEM RIGHT?? 1) side door keypad.... 2) inside motion detectors, 1 up & 1 downstairs..... 3) door sensors that were already in place from a prior alarm system. 1) Fire and CO2 ceiling detectors.... I paid $1,971.31 just for this minimal equipment, plus $49.95 a month for monitoring. Also, I immediately had to pay a $99 installation and processing fee.... I have NO cameras INSIDE MY HOUSE.... I was told 85% of the equipment I received came free with my package, not true, I paid for everything plus more.... After 1 year I am still being charged for equipment I returned or never received.... To date there has been no reduction in price or answers to my concerns or question. I purchased the system because I am a 70 year old, single, disabled woman on a limited fixed income. If my children stop by to check on me, the alarm cannot be reset at the door panels, showing I am still in the house. It will only show the house being empty. If I then walk through my house the motion detector sets off the alarm. The city charges a $100 false alarm fee each time I can't get to it. When I told them anyone was able to unplug the backyard camera, their reply was, "Well at least it will first take a picture of who's breaking in". REALLY! Sure hope they aren't wearing a hoodie!!!! Starting at day one I have spent uncountable hours over the past year fighting with Vivint customer service. I've been trying to obtain legal information, get things repaired, what equipment I am paying for and getting a copy of the contract I signed... I am told I legally have to keep the system for 5 years.... I was mislead, lied to and deceived in every sense of the word.... The information the sales kid gave me was scribbled on a plain 5X7 white card. Nothing he wrote made any sense, nor was any of it accurate.... Don't trust or believe anything told to you by the sales team and don't think the company will ever back them up.... Do I feel like a total uneducated idiot? YES I DO... FYI; If your told they have no control over the equipment or defects cost don't believe them. Vivint owns the financing division also. They just want you to think it's a separately owned bank or finance company. Vivint is in total control of all the purchased equipment, all billing matters and the monthly monitoring operation cost you pay for. VIVINT IS A BAD, BAD, BAD INVESTMENT.... DON'T OPEN THE DOOR TO THE SO CALLED TRUSTED VIVINT BADGE AND SHIRT....CHOOSE ANOTHER COMPANY.

In 2014 my house flooded cutting the power to the alarm which in turn called the police department and Fire Department neither one knew which place to go to total failure. And turnip on cancellation and talk to a representative about canceling they said that everything was taken care of. after several months that pass probably about 6 months I started getting bills saying that I owed for this and that service provided and a contract that I did not renew it under the contract it automatically renews which I wasn't informed of by the representative Vivint. Later found out that I had to write a letter to them stating cancellation which makes no sense under the contract that renews automatically. Vivint is a joke for a security system if it was a fire power cut off the alarm system the fire department and everybody else wouldn't have known where to go. be careful this comfy I wouldn't sign a contract to save my soul for these clowns that run this company.

The reviews I had read at the time in January 2018, people liked Vivint because you had the option of going on a month to month choice of monitoring. I was also reassured of this by the installer, provided I payed for the equipment and installation up front rather than paying over a period of years. When I did want to cancel my monitoring, I was offered lower payments, and to cancel I needed to give them 30 days notice, and they still continued to charge me even after two months from the time I had contacted their customer service. Avoid this company; their only interest is to bring in the money, they do not care about the customer. They are extremely difficult to work with, and I finally got the last payment reversed only by filling a complaint with my credit card company. I find the equipment to work as advertised, but this is a bait and switch company. Tell you one thing; do another.

This is the absolute WORST company. DO NOT SIGN UP WITH VIVINT. I REPEAT....DO. NOT. SIGN. UP. WITH. VIVINT. If possible, I would give them less than 1/2 star. Their products are awful and don't work. I had multiple cameras at my residence and they would constantly drop off line (meaning the cameras would shut off and not record). In the first 90 days, between my cameras dropping off line and my main panel dropping off line (I have 400Mbps speed), i had to call over 30 times and had a Tech sent to my house 7 times. They ONLY answer they give me is "we are having software/firmware issues." Do yourself a favor and save your time, money and sanity by signing up with a different alarm company.

Customer support is very inexperienced and lack the knowledge to resolve any problems presented...Vivint products require lots of attention and are extremely faulty. After multiple equipment failures and replacement and spending hours on hold, Vivint is indifferent and to do anything outside the norm to fix an ongoing problems. From what I experienced I would not recommend Vivint to anyone. You will spend most of your time waiting on hold for Customer Service to maintain the system on a daily basis. The average wait time is over 30 minutes and with persistent and faulty equipment failures, you will end up spending most of your time on hold to maintain a system that should run with a very minimal amount of maintenance.

My wife and I are building a house and things were stolen from the construction site one day and a few days later a salesman approached us at our current house. So we discussed how we wanted it for the new house and the salesman informed us that they could install here at our current house and move everything to our new house for free. LIES!! We contacted them bc our contractor wanted to speak to a technician so he could have it all set up how we wanted. They refused to let him talk to anyone and then informed us that it would be 130 dollars to pull the old stuff and another 130 dollars to install it again... Ha not happening. After 45 minutes of arguing with the lady on the phone they did finally wave the fees. Doorbell cam goes off 45 times a day for no reason what so ever. Seems to detect me when I walk up my drive but didn't detect the people breaking into my wife's car. Annoying. I don't like Vivint and wish I could get out of this stupid contract

We cancelled the Vivint installation before the 3 day grace period. Found some discrepancies in what we were told and found they were not licensed by the state fire marshall in Louisiana. When they did the install, the technician plugged the wall panel into an RFID socket. We’re told that they should not be done this way. The salesman told us some untruths about where equipment could be installed when in fact could not be installed in these areas. Vivint would have to do better to regain is as customers. Definitely a good experience for us. They also do not make it easy to cancel service.

After 6 months everything we purchased systematically started to fail. First the outside camera. Replaced. Then the doorbell. Replaced. Then the garage soor opener. Replaced-twice! Then indoor camera. Replaced. Then the panel. Replaced. That is not including software and zwave issues. We have yet to go 6 months without something failing. Very disappointed

I received faulty equipment. The technician did not bring DVR which is the piece of equipment that stores the video, which I paid for, he said I didn’t need it. The technician did not want to install an outdoor camera in my linea, which I asked for and paid for at Best Buy. The technician took the price of that camera off my bill. When I said I wanted to return the equipment within the 2 weeks provided by Best Buy, the salesman and his associate, whom by the way was the girlfriend of the installer, they both told me they would give me a 30 day trial period to see if I liked the equipment after the DVR was installed. The equipment never worked and I called within that 30 days and the manager of Vivint sales in Sarasota said, “oh I am not authorized to extend a trial period”. Then they said the equipment must be tested, which it was and the remarks showed the technician said the equipment was not repairable”, they said it wasn’t clear and another technician would have to come out. To say the least every time it’s scheduled there is a reason the tech doesn’t get here, several said they could not get through the gate n put 30-45 minute wait time on their ticket n never call me, went to the neighbors house or never showed up. This is a piss poor company selling a piss poor product, a touch screen, 3 window sensors, an indoor camera with bad pixels and a door bell camera for the grand rip off price of 1299.00. Good luck getting a refund. I have to file a Federal Complaint. Oh and they also charged my account for the DVR twice and had some other false charges on there.

WORST company EVER! None of the equipment ever works, customer service is rude, and you do not get what you pay for! I pay $74.19 per month and the only thing that works is the door lock! The panel will not connect to the wifi the camera doesn't work, hasn't for a year now they say you have to update the software constantly! Camera still doesn't work They won't let you out of your contract and I had to go as far as calling my bank to put a block on my automated debit payment to them. I told them I refuse to pay for garbage that doesn't work and they will not get another penny from me! DO NOT SIGN A CONTRACT WITH THIS COMPANY!!!!!! If anyone knows a way Vivint's victims could all come together and file a class action lawsuit they absolutely should. all of us deserve our money back!

Before you buy or sign up, PLEASE read and believe the comments you see. I wish I had hopped on this site before I signed up! Price: Equipment: 34.29 / month for 59 months. Service: 49.99/month for 60 months. I made one of the greatest mistakes as far as choosing a home security provider. Previously, I had ADT, and being a first time homeowner, I was new to the security systems and how they work. When a Vivint marketer came to my home, he explained how Vivint works, and I opted to switch from ADT because Vivint had cameras and locks that could be remotely controlled. The system worked well for the first month, but shortly after that, I had to call Vivint Support for an issue with my door pad, which needed to be reset from the system. After that, I was charged for installing the Nest, about two months later. When I first had the system installed, the AC needed repair, so the representative/marketer said that Vivint would come back and install the Nest at no cost as it was part of the initial installation. However two months later, when a rep came to install the Nest, a fee was assessed on my account and I had to fight it to get it off my bill. After that, I had problems with the nest not working or updating from the phone app, even when my app was updated. It had to take several weeks of calling in and resetting the thermostat, that the issue was temporarily resolves. At the same time, I had problems with the Sky Panel kicking off the WiFi and would stay off for hours. With the WiFi off, the cameras were off on the app, so I could not monitor the home when away, and I could not control the temperature remotely either. After weeks of going back and forth resetting everything by calling customer service every time, one rep was able to determine that my panel's software was not up to date. I wondered why the other representatives did not know this. Also, I was told that e-mails are sent to remind people of the software updates. My e-mail on Vivint is current, so is my phone number. Not once did I receive an e-mail (not even in my junk e-mail) or a phone call about updates. Now, I am back to the place where my alarm keeps sending false alarms/signals because once I bypass a sensor and leave the home armed, and the WiFi kicks off and then comes on, the system does not recognize the bypassed sensors, and it reads the signal as a triggered sensor. It is atrocious when the system does this in the middle of the night after midnight or around 2:00 am, 3:00 am, or 4:00 am. My neighbors are angry about this, and they feel I should either disconnect my system or have a tech come and check it. The police officers have come to attend to false alarms, and sometimes I have had to terminate them from my phone app. Yes, I have asked for a tech to come (06/11/2018), and I am now in the second week with no tech scheduled. Why? Someone was supposed to call and schedule but no one did. I had to call back thrice to find out about scheduling only to find out that my case has been scheduled as "open". What does Vivint mean by this? There is no tech available for the area, so Vivint will have one available on the 06/29/2018. Although there is penalty for cancelling Vivint, legally, Vivint is not holding its end of the contract, so there is a breach here; the system should work as promised, and if there are any technical issues, a representative should be sent; but this is not the case, yet I continue to pay faithfully. If the system disrupts the community, I get warnings and bills from the False Alarm Reduction department, and Vivint ignores the issues or is incompetent (mea culpa – Vivint is too busy with other matters), I have a legal right to terminate the contract. It took three different calls to get Vivint to register my system with the county (after two reps refused to) as is required by the county law. Please, reconsider if you plan to get Vivint. Initially, after have the installation done, I referred five people, who are now surprised because I went from singing praises and bragging about the system to disapproving it based on all my experiences and what they have witnessed going on with my system and the customer support. Note: You have to pay for a technician to come out if you cannot troubleshoot the problem over the phone, which includes climbing a ladder if your outdoor camera is installed at high location or maneuvering the system for those who are challenged in technology. Be cautious if you use pre-installed sensors (by a company you may be switching from), I just learned last week that they are bound to fail, and the customer is responsible for having new (Vivint) sensors installed if this were to happen.

U have to choose a star, so I chose 1. After 1 whole year, it's FINALLY over! I have fought and fought & finally, my service is ended w/o penalty! The installer Travis came to my home more than 12 times after the initial install. The salesman Mark W. did not disclose complete and accurate info. to make an informed decision. Their records never showed all the installers visits because they were not logged. I had/still have text messages from saleman and installer apologizing. The salemans boss never returned any of my calls. The system and equip. had continual issues and they sent tech after tech after tech!!! They send techs to verify "serviceability" but refuse to address any evidence you have or # of visits to consider cancelling your acct. for multiple issues! Their promise is a JOKE! If you call in be prepared to spend at least 1 hour 30 min. easy and brace for multiple transfers. Supervisors, forget it! Citizens One was a HUGE help I think in finally getting my acct. closed and every person I spoke with at Citizens One, has heard my same story regarding customers trying to get their service cancelled! It is nearly IMPOSSIBLE! I am SO RELIEVED as I have literally had to fight & plead my case and spend precious hrs. day after day, week after week in attempt to get this system removed. They give you multiple email addresses to their so called "legal dept." and "Office of The President." I asked them to take the equipment out, lets part ways over 25 times, the same # of times a tech had come to my home. I thousands of miles away and I received more than 15 calls about a false alarm and the police came to my home more than 10 times, sometimes 2-3 times a day. This is MY REAL experience, from May 2017 til May 2018. This is my 1st home and my 1st year here and I have FOUGHT, long and hard! Numerous headaches! If you arent up for fightining(literally) please, please, please, Save Yourself. Save your time. Now I am awaiting a refund going on 3 weeks! I AM GLAD TO SAY ITS OVER with this company!!! Oh and the techs will say your 100% satisfied on their visit notes, never true documentation.

My cameras would go on and off line, alot. Customer service walked me thru steps to fix it, but didn't work. they said they would send someone out to fix it, no one called for a week so I called to see when someone was coming, mean while a tenant stole from my house, and because the cameras weren't working it never caught the theft. luckily the police got the truth out of the person, who I thought did it. I'm glad I cancelled my service with Vivint within the 15 days. otherwise I would of been stuck with poor cameras, also the night vision on the cameras sucks.

Absolute nightmare. I read a bunch of reviews that were positive and they seemed to have a good smart home system. We called to set up service and the sales person walked us through everything and scheduled a technician to come out and set us up. When the installers came they set up the equipment and then asked us to sign financing paperwork, much to my surprise as we were not told the equipment was a lease. Since the equipment was already installed we decided to go for it anyway, so we agreed. However they were unable to get the system to connect after nearly four hours and we had to schedule another technician to come back the following week. That guy came and was incredibly unprofessional and after another three hours the system was connected, but not activated because their system wouldn’t recognize any of the agreements we had already signed the week before. So after almost 7 hours of technicians in our home over a week period we still didn’t have an active security system. We were told another technician would have to come have us resign all the paperwork. When I called to ask about this I discovered they have a different department for literally everything so I was transferred about five times before we canceled. One of the transfers was an “account manager” who was rude. Interesting when we got to the person to cancel they didn’t even bother to ask why or what happened to make us cancel. I spent nearly an hour on the phone, almost all of which was hold time between transfers and even the cancelation department had me on hold for over ten minutes while they canceled it. Everything about the experience was a total joke and huge waste of time. Do NOT bother with this company.

Thankfully we did not sign for this service. The salesman was extremely pushy, wanting us to sign immediately while standing in our driveway. We set an appt for next week and he shows up today hoping we could sign. We looked at all the reviews and immediately knew NO WAY !! I called him to cancel our appt for next week and told him about the reviews and he went on and on about their 4 bazillion customers and if we check Disney's ratings they aren't so good. I nicely told him again cancel our appt for next week and thank you and he kept going about Disney and Walmart reviews. I had to HANG up on him. I hope he doesn't show up at our door next week or ever again. I told him I wouldn't buy a car with such bad reviews or eat at a restaurant with such bad reviews, certainly not taking home security lightly . RUN RUN from these sales people and Vivint.

If I could leave no stars I would. LISTEN to the reviews, this company is absolutely horrible. I was apprehensive from the beginning. When the installer showed up he told me I would not be able to get any camera locations I requested. He chose the easiest and most acessible areas because as he explained: its hot, he’s too big to get in my attic space and I’m his last house. I was so disappointed but he assured me I’d be happy when he was done. 8 hrs later, most of which he was on his phone, he was finally finished. He said he was on overtime so maybe that’s why he turned a 3 hr job into 8. Before he left one of the cameras wouldn’t stay online. I called the next day and they said to keep rebooting it. The third day I told them I didn’t want the system and for them to please come remove it. They begged for another chance to make it right and sent a second installer to put the cameras where I originally wanted them. They also agreed to give me a free doorbell camera and repair the damage moving the other three cameras. I allowed them to only move one since they gave me a free camera to cover the area one didn’t cover. The 2nd installer couldn’t believe how horrible of a job the 1st installer did and took lots of pictures. He said the other guy should be fired. He redid the entire wiring job and moved a camera. Right before my 15 day return period expired I settled for the damage to my house for an underbid $300(which I definitely won’t be cashing). Then I got multiple phone calls a day but no messages. I returned one of the strange robo calls one day and an associate tells me they have no idea why they called. A couple days later they tell me I have an outstanding bill for a camera that was unpaid. I was so upset that this as happening. After dealing with four different people (Tabitha, Madison, Corina and Jakob F.) for three days and over 5 hours of waiting they agreed they don’t have enough evidence to warrant my promised free camera. In other words apparently I imagined it all. Sorry for the long winded review, a follow up coming soon. I will fight this till I get resolve. They may have screwed over a lot of customers but I refuse to be a victim. Run!!!

Vivint ~ a bait & switch hustle. They send a young rookie out as a door-to-door salesman who knows nothing but promises you everything and makes discounted offers that don't exist. They take your money a quickly bring in a large crew with a Supervisor (only 1 person knew what to do) swarming throughout your house drilling holes to mount their lousy equipment which never worked properly. The Super then tries to up-sell add-on equipment pieces using burglary fear tactics and making you sign each add-on piece on a tablet that impossible to see or read. I was made to feel uncomfortable with Vivint's business practices, honesty and reliability of their equipment. Since nothing ever worked properly it was an easy decision to cancel their contract and have them come back and remove their junk from my house and well within the 3-day cancelation rights from the state for door-to=door salesman. They had procedures for returns and refunds that seemed like they did a lot of returns? Dealing with their accounting was enough stall and struggle that it seemed much more intentionall than incompetence. They ran up over $5K in charges on my credit card and played like they did not know who I was. They really want all of the reoccurring monthly charges (like monitoring & notifications) they can get out of you for which they had already started billing me and eventually "found me lost in their system" and then refunded all of my money. Save yourself from what I went through and do not buy from Vivint's door-to-door gimmick from a salesman working a summer job.

I feel they took advantage of my mother, a senior citizen, who cannot afford it in the first place! I will be getting a lawyer and will definitely take legal action, if necessary to rectify the situation! Warn your elder parents or family and friends to never answer the door to anyone they do not know! Above all else, door to door salespersons! Especially in this day and age. We have to protect our elderly from certain personas like these!!! P.S. I don't even think she got all the equipment offered for the price she paid, apx $54.00 a mo (automatic w/draw). Obviously a scam type set up! BBB's gonna get an earful!

I went to Best Buy and put together a system that I thought would stay in my budget and satisfy my security and convenience. Wow what a shocker. I had the work sheet that had everything I wanted marked off with the reps name and phone number .he assured me what he marked was what 8 was getting .. when installer came he said the camera would be another 299.00 and that somehow I owe for the camera and another 100 dollars ... ( Bait and switch at its finest ) . I called my Vivent rep and he said he would straighten it out but of course I am still waiting . I am completely disgusted with BEST BUY and VIVENT , Best Buy for letting them sell from there store and VIVENt says the problem is with Best Buy ,, all a run around .i asked why my receipt wasnt itemized and they said the computers can’t do that ... ha ha .. so when you get a receipt from Best Buy nothing is itemized if it’s Vivent products ,, I strongly encourage you to stay away from Vivent and shame on Best Buy for letting them get away with it ..

I was a Xfinity security customer through my cable company. When I decided to switch internet and tv carriers I needed to find a new alarm company. I had heard some good things about Vivint and I was excited about the technology you folks offered. I ordered my services and they came out and installed the equipment as agreed. Everything was great. I was getting the alarm plus adding a doorbell and indoor camera which I thought would be helpful. I was wrong! Not a two weeks after it was installed the problems started. The doorbell camera went offline. I called the young lady on the phone was extremely easy to work with she walked me through getting the camera back on line. a week later again it went down. I tried to fix it myself, waited a few days tried again, after being unsuccessful I called in again. We walked through the reset and got it back up. Then, the indoor camera went out. I got it back up. over the next 2 months I would have to call in 3-4 more times do to camera issues. not to mention the app telling me it can't connect at this time on several occasions! The most recent outage on the doorbell camera was a few weeks ago maybe a month even. I called the young lady again helped me walk through reestablishing the camera. She asked if she could send a tech out to look at the camera. we scheduled an appointment. The tech did not come out. Since then I have given up on the doorbell camera and indoor camera. I left them both offline and stopped calling, stopped begging for someone to help me get the system to work the way I was promised it would. Somehow my indoor camera has miraculously come back online and the doorbell camera is still offline. I called in on 5/16/18 around 5:30pm. The young lady I spoke with went over my options. I am moving and I informed her I do not wish to take my service with me seeing as how I have paid it consistently every month and have yet to receive the full service I agreed upon. She stated that I am in a 5 year contract and that I would have to pay the $65(roughly) I pay per month for the remaining 56 months of the agreement to cancel. That is about $3640!! I informed her that when I signed my contract I was told that I was not in contract for the monthly monitoring I was simply leasing the equipment and if I cancelled I would have to pay the equipment off(about $960). So I was astonished at the over 3600 dollar figure she gave me. I said let her know at this point that I wanted to cancel and needed my options. She replied I could pay the $3600+ dollars, move my services to the new house, or ask the new buyer to take over the system. I requested to speak with a supervisor. She informed me that she is the Account Manager and there was no one else to speak to that would give me a different answer. After several requests she finally got her supervisor on the line. He proceeded to confirm that the young lady was wrong about the amount to discontinue services and that it was in fact just the remining balance of the equipment lease as I thought. After explain the situation and all I have been through Derek informed me that I was only having issues with the doorbell camera and that is one small part of my system and not grounds for me to be let out of my "contract". However, I ordered the service because I was getting cameras, which I did not have with me old system, and I was paying for a whole solution not individual pieces to work and some not to! I explained that as a consumer at some point I have to come to terms with the fact that I have made a poor investment by doing business with your company and cut my losses. I find it appalling that the answer after your service has never functioned properly was sorry your stuck but we can send out a tech to look at the cameras. Oh, the tech that never showed last time?! that is the solution. So, in the end I had to schedule my move as it seems to me I have no choice but to move the service and HOPE the same issues do not persist at the new house. I am then transferred to the moves dept. The gentleman schedules my discount for 5/22/18 and my install 5/29/18. However, this morning I get an email stating my install is scheduled for 6/12/18!! over two weeks after I move into the new house. I have never had such an all around poor experience with any company I have done business with. I have never paid for a service, had it not work correctly, get no resolution to correct it, and be forced to continue to have the service that is not working properly. Vivint has not held up their end of the agreement by providing me a working system as I am paying for even though I have fulfilled mine by paying the agreed upon amount. I will be sure to let anyone who will listen to me know what a terrible decision it was to do business with Vivint. I am sorry it has come to this but I don't know what else to do at this point.

Had old viv system upgraded a few weeks ago Tech knew system not working properly Said he would be back in a few daya with the proper equipment...never returned Made an appointment firfor a few days later. After that system has no delay when door opened. Alarm going off. Since it was not working properly could not cx police. So police have been to my home about 4 times. So today was my appointment...no one showed. Said I cx....no no no Called to voice my frustration with the alarm consistantly going off but not cx. Put on hold for about 15min no one kept me informed as to why I was still holding. Finally a "supervisor" came on and couldn't do anything but say im sorry and make another appointment a week away. TERRIBLE SERVICE

Do not buy anything from this company , they are the absolute worst. We cancelled our service with them after their equipment malfunctioned numerous times .I disconnected all equipment , I called to say “Please cancel” , they said , Oh OK , please send us an e-mail with that request . I kept getting billed , I called again , they said oh , Please send us a letter , I did and of course kept getting billed , I called again numerous times to no avail . So I never paid another bill. They sent me to a collection agency indicating that we owed for services rendered , how can services be rendered if the equipment (that they can monitor ) is disconnected? My credit score was affected because of those losers , a bad , garbage company . Buyer beware .

Our system worked well for a couple of months and then the cameras began to fail every week. We have had multiple tech's and they just complain about the previous install. The last tech advised us that the internet is the issue along with the company changing the software, so the system will always work poorly. What?! I have never been so frustrated with a company or product. It does not work! They have an amazing sales pitch I just wished they all their claims were true.

I purchased the whole package because I was made to believe that Vivint was produced a great product. Instead of purchasing I should've rent to own because I would've already had them come and pick their product up. I've had issues with cameras, the panel and their app. Reality has hit me in the face and the wallet because they refuse to refund my money. I am constantly on the phone with their support trying to get cameras back on line, have had their technicians come out and worked on the system several times. I would not recommend these system to anyone. Save yourself money,time and headaches. Find a local alarm system carrier because at least this way you can see them at their offices.

I had high hopes for this company. From the beginning there are issues upon issues upon issues. The list goes on and I am just perplexed they are a legit company. I’ve had four no show technicians. Which means I was stuck home waiting for them 4 different times and was left without a security system. After speaking with managers, they don’t know why they never came and I was keeping in touch with them throughout the day of appointment. When they do show up for service, they are sloppy and ‘run’ out of the equipment they came in for. The equipment is garbage. I have to reboot the system every few days. The screen locks not allowing you to disarm. The siren doesn’t go off when it should, the app is horrible, it shows that you had successfully armed your home when it fact it hasn’t!!! What good is an security system if you have to constantly sit and play with it to work?? And what if you are away how will you manually reboot the system?? Please save your troubles and go elsewhere to protect your home and family.

Plain and simple. CROOKS. It's a shame they send out nice young men out to sell crap. Even though i informed them 2 days after they tried to install it (key word tried) that we did not want it in our house, they refused to cancel service. Vivint would keep sending different techs to fix it. i would insist they take it out of my home but they refused. I spent 3 hours on the phone with some lady as i traveled to Houston to help with Hurricane Harvey. Houston will be totally rebuilt from devastating water damage and i will still be waiting for them to disconnect my worthless security system. While we were out of town, the great remote system turned our heat control up to 96 degrees. I had to buy a new a/c-heating units. I tried to stop my automatic credit card draft. Vivint- who wants us to trust them to protect our homes, changed my Vivint account number to continue to bill my credit card . They are without scruples. I've been in business all my life and am appalled with their lack of true customer service. It's quite apparent that they are a disgrace to Provo Utah. They even had the audacity to tell my neighbors that i fully recommended it. For SHAME. If you only read one review, this is the one.

Vivint installed our system back in fall of 2017. The day after it was installed, one of the cameras went down. I called customer care and they were unable to troubleshoot it so they sent out another one. Once the camera arrived they sent out a technician to install but he was unable to get it online. On several occasions the front door contact sensor would lose battery power within a few days. The final straw was when our outdoor cameras would not detect movement when they were supposed to. I called customer care again and they said they would schedule a technician. They say the technician was to show I took off work for their four hour window but he never showed. I called support and they had told me that the technician canceled the appointment on his own because he could not find my house even though he had my phone number. It was based on this incident we decided to excercise our ROR and cancel. When the technician came out to do the uninstall he took all sensors off wall but said he was not responsible to do any repairs or patches. I had to puddy, sand and repaint all. Recently, I noticed my fan on my HVAC runs continuously though it is off. The technician had reinstalled our current Trans thermostats but I believe it was done incorrectly. I called support and they informed me that because I’m not a Vivint customer they can do nothing about it even though it was their technician that did the work and it’s not working as it did before. Very disappointed in this company. DO NOT USE THIS COMPANY!!! OR EVER RECOMEND THEM.

Many problems from the beginning, Cameras went down within three months, called customer service made an appointment to have it checked out, gave us a four hour window. Never called or came by. Rescheduled and they did come out but the fix only lasted a month. Called again, scheduled an appointment and they didn't show or call, again. Rescheduled, yeah they came this time and couldn't fix the cameras. removed cameras. Kept the sensors and thermostat control. Then the thermostat control started acting up. Called for the third time and for the third time they didn't show or call. However, they did charge me a service fee. Called customer service and complained, how can you charge a service fee when you didn't show up. I said I wanted all equipment removed and to cancel my service. This time they did come and removed the equipment, however, they would not take the equipment with them and left it. Called customer service and they said we were on a 5 year contract and even if the equipment wasn't working and had to be removed, we still had to pay. DO NOT USE THIS COMPANY!!! OR EVER RECOMEND THEM.

Vivint delivered a product back in September 2017. We had some minor issues in the beginning, which were supposed to be solved at the time. The system worked briefly for approximately two months until December 2017. Beginning in January 2018 until now, the system has not worked whatsoever and for the entire month of March 2018, has been down 100%. After spending numerous hours on the phone with the Customer service, they refused to cancel the contract, which they have not upheld, and have requested to send a technician over after already sending one over approximately 2 to 3 times and not resolving the issue. We’ve had a service that has not worked for well over a month that we are still paying for and which they refused to terminate the contract, which they have not upheld. We keep calling them and they claim they will give us a credit, or cancel service if it’s not going to work, and when there’s no satisfaction there, they no longer return calls or actually send anybody. We spent well over 20 hours on the phone with them going back-and-forth trying to resolve this matter but they keep saying they just need to come one more time. One more time has turned into approximately a half dozen, so how many more times do we have to go through this and pay for a service that we’re not even receiving.

At first my husband and I were thrilled about the service once it was installed. We would go out of town every other weekend to visit family, but I could turn our lights and alarm on and off via the app so my mom could feed my dogs and people would think we were home. I was a bit annoyed by the obvious college student going door-to-door trying to make a sell, but wasn’t very knowledgeable about the what he was trying to sell. Their “professional installers” were anything but professional. I’m sure they were the “salesman’s” friends. They drilled huge holes in the walls just to drop the wires in the walls. It was a chaotic scene to say the least. We would lose the ability to use either my husband or my PIN number often and would have to call to get it fixed. We lost service more than once and we would have to call to get it fixed. Most often they would act like it wa our end, but always turned out to be some kind of glitch on their end. When we were going to move I called to defer my service, but they refused to do so. They said I would have to continue my service or pay $1200 to cancel. At that time they said I had just over a year to finish paying on my contract -I asked for the contract end date. When my contract end day arrives I called to cancel service and was told the same thing, I had to continue to pay monthly or I had just over a year till my contract was up. When confronted with my previous conversation that I was told over a year ago I only had just over a year the person never apologized or said anything except I had over a year left or I could pay $1200. I could have paid the $1200 a year previous and would have said money. What a scam!!! When I could finally cancel my service and I explained why I was canceling the girl did not act surprised by what I said, but like she has heard it before and was truly sorry for what happened. They do not honor their customers, do but take care of them, they lie and have horrible customer service.

Just want to get the word out there to help keep anyone else from making the same mistake that we did. Do NOT under any circumstances sign any kind of a contract with Vivint! Their equipment is garbage, their customer service is even worse. Here is a perfect example of how this company works. Our carbon monoxide detector went bad about a week and a half ago. After dealing with them for about 45 minutes on the phone, they finally decided it was bad. Finally got the new detector on Friday. Should have been a simple process of installing the battery and attaching to the base. Nope, you have to call them and waste more time. Finally got that done, then the phone tech says, " I see your system needs a software update. I can start that now and you don't have to stay on the phone as it will take close to an hour." I screwed up and told them to go ahead. Their new update screwed my panel up so that now even thought the camera is working, the panel can't communicate with their router, or any router for that matter to see it. Of course, they want to charge me a fee of $50 to come out to fix what their update screwed up. DO NOT get a VIVINT system for your home security. Consider yourself warned.

My initial review of this company was great. We were promised 1 free move so we tried to take advantage of it. We sold our house, and moved into an apartment to start looking. We asked for a deferment on this service. Vivint does not know how to do this. Every month for the past 7 months, I have been charged. Every month I have to call them and explain my situation. The one department does not know what the other is doing. Now that I have removed automatic payments, they call me looking for a payment for a service I do not even use. I do not understand this. Alarm.com was a great company. Not Vivint. The collections people they use were not professional at all, and couldn't grasp the deferment process. They have not made good on this "Free Move". I am disappointed in this company.

They have been horrible! From the first installation we have had to have three service calls. Obviously outside contractor. One had no idea how to get the smart thermostat to work in sync with Vivint security. They replaced thinking it faulty. They left same issue continues. They want us now to PAY for a service call for THEIR faulty system. Oh and initial install, over three hours! Would never recommend.