Vivint: Read 8,443 User Reviews From Real Homeowners

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Shirley Vickinovac Lincoln, NE

My husband has Vivant at his apartment while he is working out of state. It is nice for him to be able to control the air temperature in his apartment through the app and it notifies him if there are other issues. It is fairly expensive though.

1 year ago

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Delisa Rideout Wasco, CA

I used to like this company more before we had some recent updates done. We have had a few technical issues but some have not been resolved. The biggest problem is that we have scheduled service to come out three separate times to help us troubleshoot some of our issues and every single time the person has no showed. when I call to inquire about it, they tell me it's because they use a separate third party for booking service calls. I became so frustrated that I didn't even want the service anymore, but it doesn't make sense to cancel when I still have to pay for the rest of our technology upgrade.

1 year ago

Reply from Vivint

Hi Delisa. Thank you for your feedback. We're sorry to hear you've had a negative experience with Vivint. We'd love to get you in touch with a supervisor who can look into this for you. Please contact us by calling 1-800-216-5232.

Oct. 23rd, 2023

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Elisa Miami, FL

Traveling salesman got me. Didn't appreciate that they tricked me into paying for my old security system and theirs at the same time. They don't mention that their buyout is only for the service, not the equipment. Overall the service is decent, and I like having the app with a doorbell camera on my phone.

1 year ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to help you further. Feel free to contact our Support team at 1-800-216-5232.

Feb. 20th, 2023

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Tara Gillispie Charleston, WV

The Vivitrol home security system is out of this world, SMART!! Everything about it is SMART!! I can control my entire house with just my phone -and I have never felt more safe. The no contract option was also a huge bonus.

2 years ago

Reply from Vivint

That's what we like to hear, Tara! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family!

Sep. 9th, 2022

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James Woodworth Peoria, AZ

Vivint is the Security Company that I have had in service for more than 5 years. I have never had an issue they could not resolve quickly. I will continue to use, even if I find a less expensive provider.

2 years ago

Reply from Vivint

Thank you for the 5 star review, James ! We appreciate you giving us your feedback. Thanks for choosing Vivint to protect your home and family!

Aug. 15th, 2022

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Glenda Galloso Mission, TX

We have a Vivint home security system. I do have some trouble with it recording some movements in our driveway camera. Also, that camera goes off line occasionally when there is bad weather. We have to reset it in order for it to work again. After purchasing the system, it wasn't very long before the home panel was already outdated after just a year. Other than that the system works well.

2 years ago

Reply from Vivint

Glenda, we appreciate you taking the time to let us know. Please give us a call at 1-800-216-5232. We want to make sure this is taken care of ASAP.

Aug. 15th, 2022

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DealStar South Jordan, UT

The young men were relentless in pushing Vivint in our neighborhood. It got so bad, that I actually stopped answering the door, and pasted a sign that said NO SOLICITING. That was 2018. The sign is still up, albeit now as a lovely decal that seems less angry. The thing is, we HAD Vivint. And then we canceled it. It was pricy, but one of the better options in the area at the time. I am feeling neutral about Vivant, which is a better place than I was in during the summer of 2018....

2 years ago Edited July 26, 2022

Reply from Vivint

Thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Jul. 26th, 2022

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karla Pittsburgh, PA

We have had Vivint as our security company for ten years. We've had a few false alarms over the years and the company is in immediate contact with us--ensuring our safety. I would definitely recommend this company.

2 years ago

Reply from Vivint

This is awesome! Thank you for sharing, Karla. We are so happy that you had a great experience and look forward to serving you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232. Or you can use our chat option at https://www.vivint.com/company/contact-us?email-chat=1

May. 17th, 2022

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A 1 Mesquite, TX

Great marketing but pricey. I found the packages to be pretty confusing. Vivint’s pricing charges you up front as if you are going to finish a contract. It’s as if they expect to charge you for a 24 or 36 month period whether you stay with them or not. They get theirs off the top no matter what so when you choose their service you will stay because of what you have already paid up front.

2 years ago

Reply from Vivint

Thank you for your feedback. Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 17th, 2022

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Erinmarie Xian Valrico, FL

The last condo we lived in Had a Vivint security system and it was super easy to use and maintain. We never actually had to call the company but I also never had any issues I felt very secure..

2 years ago

Reply from Vivint

That's what we like to hear, Erinmarie! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, give us a call at 1-800-216-5232. Or you can use our chat option at https://www.vivint.com/company/contact-us?email-chat=1

May. 12th, 2022

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Gene San Antonio, TX

While Vivint is a great, reliable company - they can be very costly. They have raised rates on us several times and now, we are getting new windows and have to have wireless instead of wired window sensors; they want to charge us $50.00 per window ($1100.00 more just to keep same protection as we have now). This after being a paying customer for years. They should have deals for loyal customers instead of same pricing as new customers (even new customers get some breaks).

2 years ago

Reply from Vivint

Gene thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 10th, 2022

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Cynthia Hunt Dallas, TX

Vivint is a good home security system I am able to watch from my phone when I am away from home and that makes me feel so comfortable knowing that I do have good security thumbs up to vivint👍

2 years ago

Reply from Vivint

Thank you for the 5 star review, Cynthia! We appreciate you giving us your feedback. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Feb. 10th, 2022

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Tammy Bright Lexington, KY

Vivint gave peace of mind to my elderly mom while she was living alone. The window sensors and door sensors made her feel safe to close her eyes at night to sleep. The remote control activator would set the alarm and turn it off from her room which was handy. Someone is supposed to come out this week to replace the sensor in the control box.

2 years ago

Reply from Vivint

That's what we like to hear, Tammy! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, give us a call at 1-800-216-5232.

Feb. 10th, 2022

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Amelia C Mobile, AL

Vivint was the best thing ever! I love the equipment and recommend Vivint for everyone. The amazing cameras helped save my dog from a fire last month! I could not be more grateful for being with Vivint.

2 years ago

Reply from Vivint

That's what we like to hear, Amelia! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, give us a call at 1-800-216-5232.

Jan. 30th, 2022

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Austin Tempe, AZ

Innovative tech for securing and automating your home. I would say that they have a slightly superior product when it comes to equipment. As far as specifically service, I can not comment as I never needed to use the alarm for they year we were in the house

2 years ago

Reply from Vivint

This is great feedback, Austin! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Jan. 12th, 2022

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Paula Pili Provo, UT

If safety is your number one concern, this is not the company to choose. If a random”oh cool I see a cat in front of my camera “ it’s good however, I experience so many camera outages, system breakdowns it’s annoying. Tech support spends hours trying to fix over the phone and then the tech comes brings “a bridge” the other tech “takes the bridge” the issue is continuous and varies. I’m on a 5 year contract of pure “insanity” If I can find a “better” company within the year, hoping to transfer. Been with Vivint now for a little over 3 years I believe. May just wait out the 5 we’ll see.

2 years ago Edited May 18, 2022

Reply from Vivint

Paula, thank you for your feedback. Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Jan. 1st, 2022

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Fernando

I used this company at my other residence and it is great. I would take trips and not have to worry about my house being burglarized or anything. They are a dependable security company

3 years ago Edited October 28, 2021

Reply from Vivint

This is great feedback, Fernando! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 28th, 2021

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Misty Lacey Laurel, MS

We have used Vivint for about 4 years. Mostly its been great, but sometimes we do have issues with it not recording at times & customer service hasnt been the greatest. But we have gotten some really funny videos from the cameras!

4 years ago

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Kimi Bayles West Valley City, UT

Our Vivint sales person did a fabulous job getting our home security set up. He took the time to explain our options, made sure we had what we needed, and answered all of our questions.

4 years ago

Reply from Vivint

Thank you for your feedback Kimi! We are so glad to hear about your experience with your Smart Home Pro. Thank you for being a part of the Vivint family!

Mar. 2nd, 2020

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Nicole Jones Sandy, UT

We love our Vivint system; from our doorbell camera to our smart thermostat. I also love being able to control everything from the app. Nothing better than feeling safe and secure in your own home!

4 years ago

Reply from Vivint

Thank you for your feedback Nicole! We are so glad to hear that you're loving your system and how you can control your home from the app. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Olivia Hakes American Fork, UT

Vivint is a great company! They make me and my family feel safe and I love how I can control everything on my phone! The customer service is fantastic!! Every time I call they are so kind and help with everything I need

4 years ago

Reply from Vivint

Thanks for the feedback, Olivia! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Feb. 12th, 2020

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Madelyn Dallas, TX

Excellent service, the app for the iPhone was super easy. From the guy that sold it to me to the people we talk to over the phone. Quick installation too. Guys picked up after themselves. Great job all around.

4 years ago

Reply from Vivint

Thanks for the feedback, Madelyn! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Jan. 16th, 2020

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Abby Driggs Provo, UT

Love how easy it is to connect my phone app to the home product. The picture is pretty clear at night which is nice when teenagers come around to throw eggs at your window. We tried security cameras before Vivint and could never see the picture at night so we really loved switching over to Vivint.

5 years ago

Reply from Vivint

Thank you for your feedback Abby. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

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Verified Customer

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Gordon Hatfield Sr Cleveland, OH

Great system knowledgable I stallers & customer service. My only negative is price

3 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 27th, 2021

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Verified Customer

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Jennifer Vallejo Kissimmee, FL

Is easy to use and the customer service is always available and very helpful.

3 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 27th, 2021

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Verified Customer

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Benjamin Crisp Akron, OH

Easy to use panel and app, good connectivity, good responsiveness

3 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 27th, 2021

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Verified Customer

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Dave Riffe Decatur, AL

Easy to use system with no issues at all for over 2 years.

3 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 27th, 2021

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Verified Customer

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Bruce Bruce Dayton, OH

Great product need preventative maintenance to ensure software is updated regularly.

3 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 27th, 2021

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Verified Customer

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Kayla Polzin Waukesha, WI

System is easy to use. Technical support has been responsive and helpful.

3 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 27th, 2021

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Verified Customer

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Pat Arnold Grand Prairie, TX

Very informative no issues, state of the art system,I feel safeI feel it's

3 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 27th, 2021

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Verified Customer

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Lavance Adkins Wichita, KS

I like having the service it helps having a good security system.

3 years ago

Reply from Vivint

This is great feedback, Lavance! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 21st, 2021

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Verified Customer

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Michael Lalonde Sr. Arnaudville, LA

If you follow instructions correctly, you have no problems with the system

3 years ago

Reply from Vivint

This is great feedback, Michael! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 21st, 2021

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Verified Customer

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James Corrigan Wilmington, DE

The high integrity of the program. Someone always their to assist.

3 years ago

Reply from Vivint

This is great feedback, James! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 21st, 2021

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Verified Customer

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John Minot, ND

The way the doorbell camera functions and send notifications to your phone and panel.

3 years ago

Reply from Vivint

John thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 21st, 2021

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Verified Customer

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Michael Kerman, CA

They are great reliable and friendly. I would recommend them to anyone.

3 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 12th, 2021

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Verified Customer

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Val Darlington San Bernardino, CA

My system works very well, and if I have any issues, customer service is great.

3 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 12th, 2021

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Verified Customer

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LaVerne Saunders Chicago, IL

The camera isn't as effective as I thought it would be. I've been unable to talk to people as if I was there.

3 years ago

Reply from Vivint

Thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 12th, 2021

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Verified Customer

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Evita M Lopez Corpus Christi, TX

It is easier to control. Also very secure it just not connected to my cameras

3 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 12th, 2021

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Verified Customer

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Robert L Duncan Ocoee, FL

I like their system features and they change things with technology .

3 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 12th, 2021

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Verified Customer

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Esther Marshall Florissant, MO

they taken the time to explain my questions much better to me.

3 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 12th, 2021

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Verified Customer

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Ricky Coatesville, PA

Ease of use is very nice. They're responsive and helpful and very reliable.

3 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232

Oct. 11th, 2021

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Verified Customer

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Anonymous Killeen, TX

They are always friendly whenever I call never have any issues. Vivint gives me peace of mind.

3 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience and how you're loving your system.

Oct. 11th, 2021

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Verified Customer

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Debbie Montgomery, WV

I feel more secure for having the service. I like the camera.

3 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232

Oct. 11th, 2021

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Verified Customer

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Weston Hopkins, SC

The network is extremely consistent. They resolved the issues that I call in and inquired about.

3 years ago

Reply from Vivint

Thank you for your feedback Weston! We are so glad to hear about your experience with and how you're loving your system.

Oct. 11th, 2021

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Verified Customer

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David

Vivint works great for me. Their customer service is also great.

3 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Anonymous Fayetteville, NC

We feel more secure and safe. We haven't had any problems with them.

3 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Delroy Waterbury, CT

They are there when I need them and they have lots of knowledgeable.

3 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Bob Laplace, LA

I've called customer service many times and fine that they are a good company.

3 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Sergio Forney, TX

It's easy to use. They have been good to me. I don't have any problems.

3 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Dana Chula Vista, CA

Reliable and excellent monitoring and excellent equipment after 5 years use.

3 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

Vivint Reviews