Vivint: Read 8,443 User Reviews From Real Homeowners

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Verified Customer

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Michael

Horrible Customer Service is horrible they are very rude and half of the time they dont know what they are talking about

4 years ago

Reply from Vivint

Thank you Michael for your feedback! If you find that you have any questions about your system check out our support site using this link:

Jan. 1st, 2020

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Verified Customer

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David V

Great customer service! Always very knowledgeable staff either by phone or in person

4 years ago

Reply from Vivint

Thank you for your feedback David! We are so glad to hear about your experiences with us and appreciate the opportunity that we have to protect your home and family. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Unhappy Customer

Very unsatisfactory. Whole system was bad. Had to call every couple of days because something was wrong. Then had to way weeks before a tech would come out. This went on for about a year. Would not recommend to anyone.

4 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experiences with us, and would love to look into your concerns further. Please contact our chat team using this link:

Feb. 18th, 2020

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Verified Customer

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Dianna

When I have a problem, the reps that I have spoken with were able to solve the problems.

4 years ago

Reply from Vivint

Thank you for your feedback Dianna! We are so glad to hear about your experiences with us and appreciate the opportunity to protect your home and family. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Matthew Rosendale

Equipment works and the people I have interacted with have been friendly and helpful.

4 years ago

Reply from Vivint

Thank you for your feedback Matthew! We are so glad to hear about your experiences with us and our system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Katie Blagdon

I have enjoyed my service so far. The only issue I had was with one or my detectors and that was replaced for me.

4 years ago

Reply from Vivint

Thank you for your feedback Katie! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Louise

Customer support is very polite, prompt, and knowledgeable. They respond quickly and the equipment seems up to date.

4 years ago

Reply from Vivint

Thank you for your feedback! We appreciate you letting us know about your experience with our support agents. If you find that you have any questions about your system check out our support site using this link:

Dec. 1st, 2019

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Verified Customer

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Grant

Their equipment was okay, we have no complaints. We like the cameras and they gave us a good deal.

4 years ago

Reply from Vivint

Thank you for your feedback Grant! We are glad to hear that you're enjoying your cameras. If you find that you have any questions about your system check out our support site using this link:

Dec. 1st, 2019

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Verified Customer

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George Provo, UT

We've been pleased with everything except our outside camera which we can never get to record.

4 years ago

Reply from Vivint

Thank you for your feedback George! We are so glad to hear that you're enjoying your system. So that we can look into this issue with your outdoor camera please contact our chat team using this link:

Nov. 27th, 2019

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Verified Customer

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Beverly

I haven't had any problems with it. They are always very helpful and nice on the phone.

4 years ago

Reply from Vivint

Thank you for your feedback Beverly! We appreciate you letting us know about your experience, and the opportunity that we have to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Lorne

I think their front door locks could be better because they don't light up at night. They are easy to get ahold of.

4 years ago

Reply from Vivint

Thank you for your feedback Lorne! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Ruben Garcia

So far I'm happy with it. It's easy to monitor on my cell phone. They always answer my questions.

4 years ago

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Verified Customer

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Frank

They always reply to my call and resolve my issues. It's reliable and easy to use.

4 years ago

Reply from Vivint

Thank you for your feedback Frank! We are so glad to hear that you're enjoying your system and we appreciate the opportunity we have to protect your home and family. When you have a chance, contact our chat team to get your referral code using this link:

Nov. 27th, 2019

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Verified Customer

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Rosa

Always willing to help me with anything I needed help with. The equipment is easy to use.

4 years ago

Reply from Vivint

Thank you for your feedback Rosa! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Alvin

It's very reliable. Anytime I've had a concern I've made a phone call and got very good service.

4 years ago

Reply from Vivint

Thank you for your feedback Alvin. We appreciate you letting us know about your experiences. When you have a chance, contact our chat support team to get your referral code using this link:

Nov. 28th, 2019

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Verified Customer

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James Sobers

Vivint is a company that has a clear dedication to customer satisfaction, value and reliability.

4 years ago

Reply from Vivint

Thank you for your feedback James! We appreciate you letting us know about your experience. When you have a chance, contact our chat team to get your referral code using this link:

Nov. 28th, 2019

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Verified Customer

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Gwendolyn Dixon

good we are pleased with Vivent. We just recently upgraded and added cameras to our home

4 years ago

Reply from Vivint

Thank you for your feedback Gwendolyn. We appreciate you letting us know about your experience and we hope that you're enjoying your new cameras. When you have a chance, please contact our chat team to get your referral code using this link:

Nov. 28th, 2019

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Verified Customer

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Michael R. Stager

quick response complete confidence in your company in getting the right response

4 years ago

Reply from Vivint

Thank you for your feedback Michael! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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M. Lopez

Very good. Whenever I have questions they help me and are very efficient. Problems solved

4 years ago

Reply from Vivint

Thank you for your feedback M! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Rev. Linda Siddall

Excellent but a bit pricey, which has prevented some friends I referred to you from signing up.

4 years ago

Reply from Vivint

Thank you for your feedback Linda! We appreciate you letting us know about your experience with us. If you find that you have any questions about your system check out our support site using this link:

Dec. 1st, 2019

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Verified Customer

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T

I have had it for 2 years. It makes me feel secure when I go to bed that I have a security system in place.

4 years ago

Reply from Vivint

Thank you for your feedback T! We appreciate you letting us know about your experience with your system. It is good to know that your system gives you peace of mind. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Winthrop Kretman

Many local alarm activations not appearing on the Vivint board. Unable, or unwilling to correct. Could not depend on Vivint to protect our home. Charging for window stickers and yard signs. Terrible service.

4 years ago

Reply from Vivint

Thank you for your feedback Winthrop. We appreciate your honesty about your experience with us. We would love to look into your concerns with your system further. Please contact our chat support team at your convenience using this link:

Dec. 1st, 2019

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Verified Customer

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Linda

It doesn't pick up everything like when people is in my yard by trespassing. I love it but it needs to improve on that.

4 years ago

Reply from Vivint

Thank you for your feedback Linda! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to look into your camera further:

Dec. 1st, 2019

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Verified Customer

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Myrlene Celestin

I needed to have the censors' connections updated because my windows and door were replaced. i was tol that i ahve to 500 dollars more to have them replaced. this is a roberry.

4 years ago

Reply from Vivint

Thank you for your feedback Myrlene. We appreciate your honesty about your experiences with us. When you have a chance, contact our chat team using this link:

Feb. 18th, 2020

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Verified Customer

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Harriet Ehrlich,

good except for the alarms that you wear . The elastic bad is awful badly need a better wrist strap.

4 years ago

Reply from Vivint

Thank you for your feedback Harriet! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Jose Maldonado

Continue to have issues with my sensors. The price for the equipment is extremely high, the equipment I bought from Walmart was way lesser and works much better. When my contract is up, I'm kicking Vivint to curb.

4 years ago

Reply from Vivint

Thank you for your feedback Jose. We would love to look into your concerns with your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Virginia Moore

Representatives are always friendly & very helpful. I can rely on them when I have a problem.

4 years ago

Reply from Vivint

Thank you for your feedback Virginia! We appreciate you letting us know about your experiences with us and value the opportunity that we have to protect your home and family. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Janet Wagstaff

It would be nice for someone to come by on a quarterly basis to check the alarm systems out to see how they are functioning.

4 years ago

Reply from Vivint

Thank you for your feedback Janet. We appreciate you letting us know about your experiences with us. If you find that you have questions about your system, check out our support site at this link:

Feb. 18th, 2020

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Verified Customer

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Cynthia

Great. I have not had any problems with Vivint and there costumer service has been good to me.

4 years ago

Reply from Vivint

Thank you for your feedback Cynthia! We are so glad to hear about your experiences with us and your system further. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Tracy Eagen

Right now it isnt even working, i have changed entry doors and added some. I was sent sensors but have no idea how to program.

4 years ago

Reply from Vivint

Thank you for your feedback Tracy. We would love to look into your concerns with your system further. Please contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Christy

good. Our monitor is behind on information. Someone could break into my house then kill me before the alarm will go off

4 years ago

Reply from Vivint

Thank you for your feedback Christy. We would love to look into your concerns with your system further. Please contact our chat team using this link:

Feb. 22nd, 2020

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Verified Customer

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SYLVIA LARA

Excellent, It really gives me peace of mind and my children don't have to worry about me!

4 years ago

Reply from Vivint

Thank you for your feedback Sylvia! We are so glad to hear about your experiences with us and your system, and how it gives you and your family peace of mind. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Margaret

Great, they are very willing to help when I had issues with my system. The fixed it immediately

4 years ago

Reply from Vivint

Thank you for your feedback Margaret! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Peggy McKnight

Great, never had any problems, they are prompt when needing something taken care of

4 years ago

Reply from Vivint

Thank you for your feedback Peggy! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Larry Hunter

Customer service is very understanding, they always listen to my issue and address it accordingly

4 years ago

Reply from Vivint

Thank you for your feedback Larry! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Magan

Everything runs smoothly with no issues and customer service is quick to solve problems.

4 years ago

Reply from Vivint

Thank you for your feedback Magan! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Myron Gordon

Experience been very good, good customer service I recommend using Vivint Security Systems

4 years ago

Reply from Vivint

Thank you for your feedback Myron! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Virgie Howard

Feeling well succured in and away from my home, knowing that I have Vivint security system in my home.

4 years ago

Reply from Vivint

Thank you for your feedback Virgie! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Sheryl

Frustration with keypad delay. Works well when needed. Monitors communicate promptly and professionally when contacted.

4 years ago

Reply from Vivint

Thank you for your feedback Sheryl. We would love to look into your concerns with your system further. Please contact our chat team using this link:

Feb. 23rd, 2020

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Verified Customer

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Sean Martinez

It's been a wonderful experience. I could not have asked for a better security system.

4 years ago

Reply from Vivint

Thank you for your feedback Sean! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Juanita Mayfield

Very good experience. Easy to access, operate and gives a good sense of safety.

4 years ago

Reply from Vivint

Thank you for your feedback Juanita! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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David Vince

It has been great with exceptional service however I can get the same service far cheaper

4 years ago

Reply from Vivint

Thank you for your feedback David! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code uisng this link:

Feb. 23rd, 2020

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Verified Customer

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Gerald vancuren

Vivint is a great Home Security System. It makes a person feel safe and secure.

4 years ago

Reply from Vivint

Thank you for your feedback Gerald! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Bob Howatt Nevada

any time the door bell rings you can see and talk to whoever is there where ever you may be Amazing

4 years ago

Reply from Vivint

Thank you for your feedback Bob! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Jean paskins

Very good . Always there when needed! Very patient when called fog simple fixes.

4 years ago

Reply from Vivint

Thank you for your feedback Jean! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Debra Solomon

It has been very good. I can talk with them via text instead of calling which I really like.

4 years ago

Reply from Vivint

Thank you for your feedback Debra! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Wendy

Very good system. Don't have to worry about anyone breaking in and sensors are great feature.

4 years ago

Reply from Vivint

Thank you for your feedback Wendy! We are so glad to hear about your experiences with your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Yvonne Brandenburg

Expert prompt care! They are available 24/7, very knowledgeable and professional.

4 years ago

Reply from Vivint

Thank you for your feedback Yvonne! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Curtis Temple

They are OK but not the best, rates changed within contract period and replacement parts are very high priced. They don't do much to keep customers

4 years ago

Reply from Vivint

Thank you for your feedback Curtis. We would love to look into your concerns further. Please contact our chat team using this link:

Feb. 23rd, 2020

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Verified Customer

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Rockie Tonne

They are always very responsive. Everyone I have talk with has been very professional and friendly.

4 years ago

Reply from Vivint

Thank you for your feedback Rockie! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

Vivint Reviews