Vivint: Read 8,443 User Reviews From Real Homeowners

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Verified Customer

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Shanita Houston, TX

Good service. Quick responses when needed. Great customer service and technical support.

4 years ago

Reply from Vivint

Thank you for your feedback, Shanita! We are so glad to hear about your experience with Vivint and how you're loving your system.

Aug. 18th, 2020

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Verified Customer

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KARLA ROCHE Knoxville, TN

I EXPERIENCE HAS BEEN OKAY. I AM CURRENTLY CHARGED 45.00 PER MONTH IN ADDITIONAL TO THE REGULAR FEE. I DON'T KNOW WHAT THIS IS AND I DON'T KNOW WHO TO CONTACT CONCERNING THIS.

4 years ago

Reply from Vivint

Thank you for your feedback Karla. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 14th, 2020

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Verified Customer

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Judith Colburn Pensacola, FL

I am very pleased with your service and equipment! I may even purchase a little more in the future.

4 years ago

Reply from Vivint

Thank you for your feedback Judith! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Angela Miller Louisville, MS

The service is great. Customer service is great. I am well pleased with the sensors and cameras.

4 years ago

Reply from Vivint

Thank you for your feedback Angela! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Quenton Conerly Columbia, MS

the quality of service. Its has been really good with response time and everything

4 years ago

Reply from Vivint

Thank you for your feedback Quenton! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Andrew Gilbraith Billings, MT

Great support help, we have run into silly issues but is always resolved right away over the phone

4 years ago

Reply from Vivint

Thank you for your feedback Andrew! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Andrew La Grange, TX

Good value for the money and have very few problems and those are quickly solved.

4 years ago

Reply from Vivint

Thank you for your feedback Andrew! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Randy

Very prompt response to alarm events; Good notification system for alarm difficulties and outages

4 years ago

Reply from Vivint

Thank you for your feedback Randy! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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LILA TYNER Roy, UT

I have asked a number of times for a VIVINT sign for the yard and stickers for my windows, instead I have been advertising for ADT for over a year

4 years ago

Reply from Vivint

Thank you for your feedback Lila. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Aug. 10th, 2020

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Verified Customer

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Hilary Balensiefen Lakeland, FL

Good service and product. They are proactive in reaching out to customers when upgrades are available.

4 years ago

Reply from Vivint

Thank you for your feedback Hilary! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Cheryl Monts Lawton, OK

Excellent. Any time the alarm has gone off,they answer within two or three minutes,

4 years ago

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Verified Customer

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Donielle T. Philadelphia, PA

Vivint has provided a fair security system. At times there are delays between external alerts, which can be a bit frustrating

4 years ago

Reply from Vivint

Thank you for your feedback Donielle. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Aug. 5th, 2020

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Verified Customer

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Pieper Sierra Vista, AZ

I'm very happy with Vivint. I had it for several years now and no trouble at all.

4 years ago

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Verified Customer

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Tasha Moore Cleveland, OH

Its been a great experience with Vivint.They truly care about the safety of others.

4 years ago

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Verified Customer

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William Madison, AL

Everything that I purchased the service to accomplish has been exceeded in every way

4 years ago

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Verified Customer

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M Foreman

Good, so far, I have not had any problems because I have only had it for two months

4 years ago

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Verified Customer

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EG

I feel good that Vivint know I am one phone call away to see if I or my family are safe

4 years ago

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Verified Customer

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David

Can't get the motion sensor to record events. Last record on this was June 23rd. One of the outside cameras by the garage last recording event was June 23rd

4 years ago

Reply from Vivint

Thank you for your feedback David. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Aug. 5th, 2020

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Verified Customer

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Matt Lyons

Excellent service and professional in every aspect of the home monitoring business.

4 years ago

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Verified Customer

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Anonymous

Wish it worked better, I’ve had nothing but trouble with the sensors. It is only working half the time. They always try help in customer service.

4 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Aug. 5th, 2020

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Verified Customer

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Anonymous

I like being able to unlock my door remotely but I don’t like that sometimes the cameras go down randomly.

4 years ago

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Verified Customer

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Anonymous

The camera is the best. I love it. Customer support helps me if there is a problem to figure out.

4 years ago

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Verified Customer

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Mark

The system is reliable and responsive, they just need to expand their smart home offerings.

4 years ago

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Verified Customer

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Stephanie

It’s always up to date. I like the cameras and the doorbell cameras. I can see who is there.

4 years ago

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Verified Customer

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William

It always works for me. It is a little more expensive but they have some new technology.

4 years ago

Reply from Vivint

Thank you for your feedback William! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Anonymous

The sensors need to be a little bit better but it is reliable and works most of the time. We have had trouble getting someone here to fix the panel.

4 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jul. 16th, 2020

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Verified Customer

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Paul

Good quality stuff. The people aren’t perfect but it is better than any other company we’ve had.

4 years ago

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Verified Customer

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Larry

We’ve never had any problems with, we’re impressed by the things they do and it is dependable. It works.

4 years ago

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Verified Customer

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Patricia

The system seems to be adequate. I’ve had a lot of technical problems and customer service is great. It’s a good value.

4 years ago

Reply from Vivint

Thank you for your feedback Patricia. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jul. 16th, 2020

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Verified Customer

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Jamie

I like the doorbell camera. Vivint has been very good in helping me. I've got nothing but problem with the panel and the camera got going off line.

4 years ago

Reply from Vivint

Thank you for your feedback, Jamie. We'd like to see how we can assist you with your issues. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of. 18002165232

Jul. 15th, 2020

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Verified Customer

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Philip

Vivint is pretty good about completing work. They answer my questions when I call. The cameras are great.

4 years ago

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Verified Customer

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Cruz

System is reliable and so is are the people - they always help me with my problem.

4 years ago

Reply from Vivint

Thank you for your feedback Cruz! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Anonymous

The system was already installed in our house. It works and I haven't had any issues.

4 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Larry

They've always been there when we need them. I haven't had any problems with it. I feel protected.

4 years ago

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Verified Customer

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Carole

It's an excellent system. They answer all your questions. I know where everything works.

4 years ago

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Verified Customer

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Dwayne

I like the camera setup. They seem to solve the problem right away and it seems to work okay.

4 years ago

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Verified Customer

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Simeon

They're easy to contact. They have resolved any issue that I've had. I think they're a little bit pricey.

4 years ago

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Verified Customer

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Anonymous

I like everything about it, but It's too expensive. The customer service is always good.

4 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 13th, 2020

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Verified Customer

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Jack

Service and features are good and the system is easy. Company is very responsive and the system we have is reliable.

4 years ago

Reply from Vivint

Thank you for your feedback Jack! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 13th, 2020

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Verified Customer

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Susan

Vivint is very mannerly on the phone. We haven't had any breaks or failures with our home security system.

4 years ago

Reply from Vivint

Thank you for your feedback Susan! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 13th, 2020

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Verified Customer

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Laneen Morgan Warner Robins, GA

Staff is knowlegable and helpful. They take time to explain all the products and services.

4 years ago

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Verified Customer

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Alvin Dunnam Tuscaloosa, AL

It has been fine. Always able to get someone when I call. Take care of issues in a timely manner.

4 years ago

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Verified Customer

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V. Henderson Waterloo, IA

Great, I love the service. Helps me to feel safe at home and when I’m away from home.

4 years ago

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Verified Customer

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John Lowell, AR

It has been good. I wish the old app would be fixed. I can't view triggered videos on my iphone.

4 years ago

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Verified Customer

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Jennifer Snow Mack, CO

Amazing, they have always been friendly and have helped me out with any issues I have had!

4 years ago

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Verified Customer

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Washington Henderson, NV

service has been very good. WHY!! I gave you all the experience you need for this survey.

4 years ago

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Verified Customer

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Ms. Holland Palmdale, CA

My camera's keep going off line. When the technician fixes one things and another issue fomes up. Last month put cametas back on line now cant review recordings

4 years ago

Reply from Vivint

Thank you for your feedback Ms. Holland. We understand your frustration and would like to see how we can assist you. Please call us so we can discuss this further, and make sure you are taken care of. Please call us at 18002165232.

Jul. 15th, 2020

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Verified Customer

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Margaret

They've very easy to talk to. They talk you through everything. It always works.

4 years ago

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Verified Customer

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Lacy

I don't have the complete package yet. I'm still waiting for them to fix something and it's been a month.

4 years ago

Reply from Vivint

Thank you for your feedback Lacy. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Aug. 10th, 2020

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Verified Customer

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Kelly

It's convenient and I like the accessibility to security to our home via camera system and remote.

4 years ago

Vivint Reviews