Vivint: Read 8,449 User Reviews From Real Homeowners

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Verified Customer

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Kelley Johnson Palmdale, CA

I like that they call immediately when the alarm is not disabled, I dislike that the video doesn't capture everything.

4 years ago

Reply from Vivint

Thank you for your feedback, Kelley! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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James Macon, GA

Long call wait time/ need more staff for technical support/ constantly reported that I needed someone with more knowledge/1 support system. I waited more than 30 minutes numerous times for help.

4 years ago

Reply from Vivint

Thank you for your feedback, James. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Brianna Searcy, AR

I have been pleased with immediate contact when alarm goes off, and monthly updates.

4 years ago

Reply from Vivint

Thank you for your feedback, Brianna! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Mahala Moberly, MO

I like how easy it is to use. I like the app for the phones and being able to see my home when I am away.

4 years ago

Reply from Vivint

Thank you for your feedback , Mahala! We are so glad to hear about your experience with your app and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Desmon Coss Mount Juliet, TN

Delay in customer service and repair, Trouble speaking with right person for service needs. Questioned when the hardware was malfunctioning.

4 years ago

Reply from Vivint

Thank you for your feedback, Desmond. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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jack duckworth Kokomo, IN

I like the reliability. However I would like be able to access syster via my iphone handsfree.

4 years ago

Reply from Vivint

Thank you for your feedback, Jack! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Bryon J Bennett Farmer City, IL

It has been great thus far. The equipment works great and the install was very professional.

4 years ago

Reply from Vivint

Thank you for your feedback , Byron! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Laura Britton Magnolia, NJ

The customer service has been great so far and there has not been any issues with the technology.

4 years ago

Reply from Vivint

Thank you for your feedback , Laura! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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BINU M PANICKER Troy, MI

The Basement sensor is giving some kind of error code for past 3 weeks. No one from VIVINT ever called, nor i do not know how to fix it.

4 years ago

Reply from Vivint

Thank you for your feedback, Binu. We appreciate your honesty about your experience with  your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Andy Trekell Huntington, TX

We love it and have already caught a car a person breaking into cars because of our video footage

4 years ago

Reply from Vivint

Thank you for your feedback, Andy! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Felice Osborne Houston, TX

I like the ease of the phone app, The video review is useful and I love the removal pad is helpful

4 years ago

Reply from Vivint

Thank you for your feedback, Felice! We are so glad to hear about your experience with your app and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Nick Owe

I was offered a monthly price and given a higher one. Was told it was going to be investigated but wasn't called back at all.

4 years ago

Reply from Vivint

Thank you for your feedback, Nick. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Jacqueline Henson Copperas Cove, TX

Customer service gives you the run around and keeps you on the phone for at least and hour or more and does not solve the problem.

4 years ago

Reply from Vivint

Thank you for your feedback, Jacqueline. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Fay Martin Corpus Christi, TX

Always calling immediately on the few false alarms we have had. Super professional. Thank you!

4 years ago

Reply from Vivint

Thank you for your feedback, Fay! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Mrs. Miranda Eliza Smith Fort Smith, AR

Great quality equipment, but not enough installers in my area for customer service

4 years ago

Reply from Vivint

Thank you for your feedback, Miranda! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Justin Perez Deer Park, TX

just ok i feel like i was coaxed into buying the system and everything was not properly installed and somethings were not installed at all >

4 years ago

Reply from Vivint

Thank you for your feedback, Justin. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Patrick M. Hall Sacramento, CA

I am very happy with my service. I really like being able to control it thru my phone.

4 years ago

Reply from Vivint

Thank you for your feedback, Patrick! We are so glad to hear about your experience with your app and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Belinda Dennis Southaven, MS

Wait time is too long to speak with an agent I‚Äôve been trying to get the cost of my equipment an the agents refuse to tell me.

4 years ago

Reply from Vivint

Thank you for your feedback, Belinda. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Celestin P Zemtsop Laramie, WY

I don't like that the camera will not record cars or other sizeable objects at closed proximity (driveways).

4 years ago

Reply from Vivint

Thank you for your feedback, Celestin. We appreciate your honesty about your experience with the camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Andrea Rogers Wenonah, NJ

There are times the app doesn't work, every time so far when I call for assistance the company has been very helpful

4 years ago

Reply from Vivint

Thank you for your feedback , Andrea! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Sarah Tidwell Vilonia, AR

3 experience haven't had any problems. I like being able to control things from my phone when I'm not home and see when someone is at my door

4 years ago

Reply from Vivint

Thank you for your feedback, Sarah. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Akeem Payne Wichita, KS

I like to have a Smart Security system at our home for sure, sometimes my system be freezing up every now and then. Nothing major and kind of pricey.

4 years ago

Reply from Vivint

Thank you for your feedback, Akeem. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Sandra Kling Seattle, WA

Install Guy rushed it and never really taught me how to use the pad or any features and I have no Vivint sign to put outside either

4 years ago

Reply from Vivint

Thank you for your feedback, Sandra. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Martin Engster Burbank, OK

very useful app. however when calling in for a defective part the process is ridiculous. The techs do NOT listen.

4 years ago

Reply from Vivint

Thank you for your feedback , Martin. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Ryan Gay Pueblo, CO

Doorbell camera doesn't connect to Echo Show. Tack on backdoor sensor fell off. Doorbell camera's night mode has flashing white lines and halos. Installed hub can no longer show live camera feed.

4 years ago

Reply from Vivint

Thank you for your feedback, Ryan. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Hope Parker Issue, MD

I have been paying for equipment I don't have, since day one. Call weekly trying to get things corrected, vivint promise me on every call, it's taken care of, and it has not. Worse company ever!

4 years ago

Reply from Vivint

Thank you for your feedback, Hope. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Sarah White Fountain, CO

Love that they actually talk to you through the panel of the alarm goes off. The cameras have great picture to them!

4 years ago

Reply from Vivint

Thank you for your feedback, Sarah. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Steve Schumpelt Lincoln, CA

We wanted something simple. Instead they put a smart home system in that sporadically didn't work. It took 6 months of constant arguing to get some of it removed, but we still have to pay for the parts we no longer have.

4 years ago

Reply from Vivint

Thank you for your feedback, Steve. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Maria Campbell Charlotte, NC

No issues. The equipment is reliable. The glass break sensor seems to be very sensitive to drops in the kitchen.

4 years ago

Reply from Vivint

Thank you for your feedback, Maria. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Debra Lane, KS

Great with everything love being able to turn off or on alarm with my phone anywhere.

4 years ago

Reply from Vivint

Thank you for your feedback, Debra. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Brittany Gutierrez Waco, TX

I like how I can arm the system while not home & also I can check the cameras at any time

4 years ago

Reply from Vivint

Thank you for your feedback, Brittany! We are so glad to hear about your experience with your app and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Fanlisa Thomas Montgomery, AL

I love the whole system. I love the fact that I can see my home while I'm away.

4 years ago

Reply from Vivint

Thank you for your feedback, Fanlisa. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Ernesto gracia Laredo, TX

3 reliable system haven‚Äôt had any issues.. gives us 3 notice snd the screens are clear quite visible

4 years ago

Reply from Vivint

Thank you for your feedback , Ernesto! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Carole Anderson Sioux Falls, SD

I love the way it takes pictures. I am tired of having to reboot my panel everyday. Why is that?

4 years ago

Reply from Vivint

Thank you for your feedback, Carole. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Mark Watts Chesapeake, VA

My garage door sensor continues to come apart from garage door, not allowing me close or open via app. My fire alarm equipment keeps falling from the ceiling.

4 years ago

Reply from Vivint

Thank you for your feedback , Mark. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Tina Morreale Kuna, ID

The camera is fuzzy quite often, sometimes it doesn't even pick up people at all or sometimes multiple hours later it finally shows up.

4 years ago

Reply from Vivint

Thank you for your feedback , Tina. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Guadalupe Garcia Harlingen, TX

We like to see it records everything on our property who goes who arrived who leaves

4 years ago

Reply from Vivint

Thank you for your feedback, Guadalupe! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Drusilla Birmingham, AL

Your tech Couldn‚Äôt install thermostat control stated‚Äù my thermostat was not compatible

4 years ago

Reply from Vivint

Thank you for your feedback, Drusilla. We appreciate your honesty about your experience with your thermostat  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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avon benison Cleveland, OH

my door bell dose'nt ring loud senior citizen so people think i am not at home paying to much a month and cant hear the door bell up stairs on second floor.

4 years ago

Reply from Vivint

Thank you for your feedback, Avon. We appreciate your honesty about your experience with your doorbell and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Joy Leavitt Argyle, TX

I love my Vivint @ my front door ~ it has been so helpful with visitors and packages

4 years ago

Reply from Vivint

Thank you for your feedback, Joy! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Ashleigh Flores Providence, UT

Vivint has great products and really great customer service if we have an issue.

4 years ago

Reply from Vivint

Thank you for your feedback, Ashleigh! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Sharon Haight Joplin, MO

Don‚Äôt like that I did not get the free doorbell camera. Did not know it required a wired doorbell.

4 years ago

Reply from Vivint

Thank you for your feedback, Sharon. We appreciate your honesty about your experience with your doorbell  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Lisa Glendale, AZ

Very bad experience. 1st, on a hold for more than 30 minutes to talk to somebody when I call customer service. 2,, system does not work very well and is not reliable still my issues have not been resolved

4 years ago

Reply from Vivint

Thank you for your feedback, Lisa. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Kevin Walker North Pole, AK

Terrible, we do not use it. We cancelled it within the 5 days in a hand written letter, email and the form provided for cancelation. We want the device out of our home and our money back that you have taken from us!

4 years ago

Reply from Vivint

Thank you for your feedback , Kevin. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Jim Scherman Shawnee Mission, KS

Very happy with service. We actually use this system more than our previous system because of the ease of operation

4 years ago

Reply from Vivint

Thank you for your feedback, Jim! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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S Erie, CO

Constant hassle with the garage items working and not messing up. Then having to pay for a service call to have them come fix it.

4 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Ryan Parker, CO

Easy to use and gives full protection. Payment options were helpful. Service was great.

4 years ago

Reply from Vivint

Thank you for your feedback, Ryan! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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David Sauceda Harlingen, TX

Fair so far. Customer service is good. My equipment keeps having issues is only thing I don't like.

4 years ago

Reply from Vivint

Thank you for your feedback , David. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Edwin Vilchez Richmond, TX

I canceled my account before the first two weeks trial period and a vivint agent said a tech guy would pick up the equipment. That never happened and I'm still paying for the service.

4 years ago

Reply from Vivint

Thank you for your feedback, Edwin. We appreciate your honesty about your experience with your account  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Quentin Krengel Gallatin Gateway, MT

They have a great overall system; however their software is very buggy (I've uncovered 3 bugs in a very short amount of time, and their escalation is terrible for a company of their size.

4 years ago

Reply from Vivint

Thank you for your feedback, Quentin. We appreciate your honesty about your experience with your system  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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