Vivint: Read 8,449 User Reviews From Real Homeowners

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Verified Customer

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Anonymous

Being able to turn on the lights and alarm from wherever is very convenient. Customer service is not so great. I had a really bad experience.

4 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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William Milton, FL

The app is easy to use. The algorithm for the doorbell need to be improved so it recognizes my face.

4 years ago

Reply from Vivint

Thank you for your feedback, William. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Irene Washburn, MO

Support has always been very patient and really good. The system does what they said it would.

4 years ago

Reply from Vivint

Thank you for your feedback, Irene! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Jason Evansville, IN

The motion sensor is incredibly functional, it does not like animals. Everything works well. I never have to call them.

4 years ago

Reply from Vivint

Thank you for your feedback, Jason ! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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George Aurora, CO

Everything seems to be working fine. It is easy to use. I do wish there was more detail in the installation.

4 years ago

Reply from Vivint

Thank you for your feedback, George ! We are so glad to hear about your experience with your installation and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Ida Brooklyn, NY

Love being able to see what is going on outside. It is pretty nice and efficient. It’s excellent.

4 years ago

Reply from Vivint

Thank you for your feedback, Ida ! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Denise Rice Lake, WI

I like the doorbell and I like that I can control it anywhere in the country on my phone.

4 years ago

Reply from Vivint

Thank you for your feedback , Denise! We are so glad to hear about your experience with your doorbell camera and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Clinton Mosley Spanish Fort, AL

I love the ability to control my house and my sons‚Äô houses all in different cities!

4 years ago

Reply from Vivint

Thank you for your feedback , Clinton! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Steve Kirker Bastrop, TX

Love the mobile app and service. Keep up the great customer service and great product.

4 years ago

Reply from Vivint

Thank you for your feedback, Steve! We are so glad to hear about your experience with your app and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Mike M Petrak Medina, OH

good overall. salesperson was a bit pushy, sign broke (replaced - thank you!), some software glitches, but good overall

4 years ago

Reply from Vivint

Thank you for your feedback, Mike . We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Markie Wright Las Vegas, NV

good overall, we have a large property and there could be better connectivity to our second building.

4 years ago

Reply from Vivint

Thank you for your feedback, Markie . We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Greg Sinicropi Lansing, MI

The door bell cams are great, the touchpad is user friendly and the app is great

4 years ago

Reply from Vivint

Thank you for your feedback, Greg! We are so glad to hear about your experience with your doorbell camera and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Jason Paul Bulverde, TX

I enjoy the ease of the app and the quality of the cameras and the security services.

4 years ago

Reply from Vivint

Thank you for your feedback,  Jason! We are so glad to hear about your experience with your cameras and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Tiffani Bing Clinton, MD

I've had packages delivered and when I look at the event it doesn't show. At night some time the camera isn't clear.

4 years ago

Reply from Vivint

Thank you for your feedback, Tiffani. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Stephanie Chico McAllen, TX

The system goes off every 5 minutes with just a bug flying by. I also do not like that it will not record 24/7 . I want to know who is passing by my house.

4 years ago

Reply from Vivint

Thank you for your feedback, Stephanie . We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Francisco Jimenez Laredo, TX

Very good, the only problem is when the bell rings it takes a while to see who's at the door.

4 years ago

Reply from Vivint

Thank you for your feedback, Francisco! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Melanie Gunn Durham, NC

I like the accessibility. I dislike how the app crashes and the front camera doesn‚Äôt always pick up movement.

4 years ago

Reply from Vivint

Thank you for your feedback , Melanie. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Lamont Santa Rosa, CA

I like the Vivint smart home. I love that it notifies me on my phone everything that goes on.

4 years ago

Reply from Vivint

Thank you for your feedback, Lamont! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Steven Havenar Bartlesville, OK

Our experience has been great! We had our alarm go off and Vivint reacted quickly!

4 years ago

Reply from Vivint

Thank you for your feedback, Steven! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Marilyn Milstein Colorado Springs, CO

Generally a very good experience. Troubleshooting the system could be easier and more comprehensive.

4 years ago

Reply from Vivint

Thank you for your feedback , Marilyn. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Karen Lipe Woodland, CA

Trying to get back online with my products. I cannot get into my account. So my doorbell does not ring and a few other things.

4 years ago

Reply from Vivint

Thank you for your feedback, Karen . We appreciate your honesty about your experience with  your doorbell and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Austin Reynolds Florence, SC

As I have said before, my outside camera will randomly not pick up movement. It‚Äôs slowly getting worse and worse

4 years ago

Reply from Vivint

Thank you for your feedback, Austin. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Tammie Tracy, CA

Driveway camera goes offline regularly. Other than that all is well. Overall the service is good, but not worth the high cost.

4 years ago

Reply from Vivint

Thank you for your feedback, Tammie . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Kiran Fuller Jacksonville, FL

I love the connectivity and video quality from anywhere in the world at any time.

4 years ago

Reply from Vivint

Thank you for your feedback, Kiran! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Doug Bentley Shepherdsville, KY

good experience overall. I did contact about adding another smart lock to a door and was never contacted back.

4 years ago

Reply from Vivint

Thank you for your feedback , Doug. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Tammy Vandiver Silsbee, TX

So for no problems, had to have porch camera signal worked on and team member was great!

4 years ago

Reply from Vivint

Thank you for your feedback, Tammy! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Irene Bussey Madison, AL

I like the user friendly access panel. I don't like when it glitches and I can't see or hear in real time.

4 years ago

Reply from Vivint

Thank you for your feedback , Irene. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Anton Tibke Radcliff, KY

The ease of handling the system, still not sure how to set the alarm, but I will figure it out.

4 years ago

Reply from Vivint

Thank you for your feedback  Anton! We are so glad to hear about your experience with the ease of the equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Angela Greenslade

They have been prompt with any questions, and very polite. I have no dislikes.

4 years ago

Reply from Vivint

Thank you for your feedback  Angela! We are so glad to hear about your experience with customer service and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Shirley Curtin Tampa, FL

Vivint has always be very responsive to any alerts and upgrade requirementrs for my sysrtem.

4 years ago

Reply from Vivint

Thank you for your feedback  Shirley! We are so glad to hear about your experience with equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Paul Salt Lake City, UT

system works great, if there are issues it is easy to contact them and resolve them.

4 years ago

Reply from Vivint

Thank you for your feedback  Paul! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Kathy J Teal Canal Winchester, OH

Not good. Camera detection is very slow. Also I am completely disappointed in issues with garage door opener & power outages.

4 years ago

Reply from Vivint

Thank you for your feedback , Kathy. We appreciate your honesty about your experience with  your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Ron Thomey

Response and Customer Service where questions arise or clarity on process and procedure

4 years ago

Reply from Vivint

Thank you for your feedback  Ron! We are so glad to hear about your experience with customer service and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Noreen Freed Bayville, NJ

Everything is working fine. Alarm works well and customer service responds very quick and is polite

4 years ago

Reply from Vivint

Thank you for your feedback  Noreen! We are so glad to hear about your experience with customer service and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Earlene Rhodes Chicago, IL

I have no complains. I have been with Vivint for awhile now and have not had any issues.

4 years ago

Reply from Vivint

Thank you for your feedback  Earlene! We are so glad to hear about your experience with Vivint and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Roger Sanchez San Antonio, TX

Quick response had the pleasure of speaking with agent and quickly understood my problem

4 years ago

Reply from Vivint

Thank you for your feedback  Roger! We are so glad to hear about your experience with customer service and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Michael Massaro Bellmore, NY

System is great. The only problem I have is that they raised my rate without notification

4 years ago

Reply from Vivint

Thank you for your feedback  Michael! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Taylor Columbus, OH

I do like my system overall but, there can be techical problems that require customers to have to call.

4 years ago

Reply from Vivint

Thank you for your feedback  Taylor! We are so glad to hear about your experience with equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Ron Milwaukee, WI

Happy with system and support very responsive to my issues and very helpful with issues.

4 years ago

Reply from Vivint

Thank you for your feedback  Ron! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Patricia Morrell

Like I know when doors open. Set and unset while not at home. Auto turn on and off..

4 years ago

Reply from Vivint

Thank you for your feedback  Patricia! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Danny Sells Columbus, OH

Our Vivint Alarm System has been very reliable and has surprised us with features that we didn't know we had

4 years ago

Reply from Vivint

Thank you for your feedback  Danny! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Travis Billings, MT

Camera quality is great. Price is fair. Referral bonus we were promised on two separate accounts that we referred.. never received! Poor!

4 years ago

Reply from Vivint

Thank you for your feedback  Travis. We appreciate your honesty about your experience with your referral bonus and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

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Verified Customer

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M G Anthony Detroit, MI

It has been a good experience. Their products work consistently. They stand behind them as well.

4 years ago

Reply from Vivint

Thank you for your feedback  Anthony! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Denise Upper Marlboro, MD

Great with the exception of the doorbell camera. Does not pick up what I need it to and the clips are too short.

4 years ago

Reply from Vivint

Thank you for your feedback Denise ! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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John Murawski Lancaster, CA

Right now I‚Äôm trying to get them to take care of my Edison bill for $1000 because my equipment wasn‚Äôt working properly and we weren‚Äôt aware

4 years ago

Reply from Vivint

Thank you for your feedback  John. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Chuck Weaver Vernal, UT

I am having difficulties getting a service scheduled. I have called and been on hold for over an hour

4 years ago

Reply from Vivint

Thank you for your feedback Chuck. We appreciate your honesty about your experience with  customer service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Kelly

The door bell camera go off from someone about 140 feet away, but doesn‚Äôt go off when I leave my house of if mailman comes. List go on

4 years ago

Reply from Vivint

Thank you for your feedback Kelly. We appreciate your honesty about your experience with your doorbell camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Jacob Cochran Augusta, GA

The doorbell camera is horrible. It rarely goes off when people walk within it's area, and will not detect vehicles, or anything it doesn't thing is a person.

4 years ago

Reply from Vivint

Thank you for your feedback Jacob. We appreciate your honesty about your experience with your doorbell camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Melissa Grafton, OH

It hasn't been great, the start up was all based on lies, the customer service wasn't helpful and the install time was till 2am on a weekday

4 years ago

Reply from Vivint

Thank you for your feedback  Melissa. We appreciate your honesty about your experience with  customer service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Ruth Kuamura Fresno, CA

They are very efficient on every aspect. their fees are a little higher than our previous company.

4 years ago

Reply from Vivint

Thank you for your feedback  Ruth! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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