Vivint: Read 8,443 User Reviews From Real Homeowners

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Alicia James

After first getting Vivint, the company and service seemed great compared to our previous company. However, after having the equipment for the last few years, we have had some issues. When repair people come, their response is that we need to upgrade all equipment. There is no discount rate for the new equipment, it is as though we have to start all over again. This is very frustrating. Because the company made updates we have to pay for for equipment so we can get quality service.

1 year ago

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Brian Blank Miami, FL

I use for both my homes. They offer an app to control security, locking and unlocking of electronic door lock, and camera visuals from my phone and have many other features. Been very reliable for past few years and never had an issue with billing or anything else.

1 year ago

Reply from Vivint

Hi Brian. Thank you for sharing your great experience. Please let us know if there's anything we can do for you by contacting our Customer Loyalty team at 1-800-216-5232.

Feb. 20th, 2023

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Brad Kendzora Clovis, CA

Hardware was Expensive. I was able to get a discount on monthly monitoring for a few months after I purchased (and finance the package). The discount expired and I was able to get another monitoring discount after I paid the system off (buy it out promise). I'm not sure how long the discount will last (when I was negotiation keeping the system, the rep didn't make it sound like it was a limited time discount, but time will tell).

2 years ago

Reply from Vivint

This is great feedback, Brad! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232. Or you can use our chat option at https://www.vivint.com/company/contact-us?email-chat=1

Sep. 6th, 2022

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Michelle Crane Phoenix, AZ

I like that vivint has a $0 activation fee and they have a short 3 question survey you can take to get a free quote on how much a home security system will cost you. Very easy and seamless process for getting started and getting estimates quickly

2 years ago

Reply from Vivint

This is awesome! Thank you for sharing, Michelle, and for choosing Vivint! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232. Or you can use our chat option at https://www.vivint.com/company/contact-us?email-chat=1

Jul. 12th, 2022

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Roxanne Matthews Washington, DC

Vivint has been an alright surveillance thus far. Vivint installed a security surveillance system with 2cameras & motion detectors. Not filled with joy my camera's go offline & I can't see what's going on. Although you might have to call them a total of over 10 times like myself. Fortunate each time y'all talk to a tech & they'll walk you or whomever through my situation and yours. Fearless Friday 👐🏾😉

2 years ago

Reply from Vivint

That's what we like to hear, Roxanne! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family!

Jul. 6th, 2022

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James Singleton New Orleans, LA

What I like most about Vivint is their responsiveness to any and all issues I have presented about my alarm system. They have been very attentive to my issues and needs. And they were very quick and professional in their installment of their equipment.

2 years ago

Reply from Vivint

That's what we like to hear, James! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, give us a call at 1-800-216-5232. Or you can use our chat option at https://www.vivint.com/company/contact-us?email-chat=1

May. 10th, 2022

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Angela Moisant Choctaw, OK

We just signed up with Vivint and we love it so far! The outdoor cameras have 2 way communication and send a warning whistle to any lurkers to let them know they are being watched. They also included the doorbell camera for free! The young man who came by was extremely helpful and had technicians out the same day to do the installation.

2 years ago

Reply from Vivint

That's what we like to hear, Angela! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, give us a call at 1-800-216-5232. Or you can use our chat option at https://www.vivint.com/company/contact-us?email-chat=1

May. 10th, 2022

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Cierra Gohlke Grand Blanc, MI

I had never used Vivint until I moved into my first home 4 years ago. It was a game changer! Best security system I've used; we have the camera doorbell which senses movement and takes a short video for us to view later. I also love that I can control my garage door and deadbolt from my living room! Best security choice, thanks Vivint!

2 years ago

Reply from Vivint

That's what we like to hear, Cierra! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, give us a call at 1-800-216-5232.

Mar. 10th, 2022

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Gabriela Villasenor Santa Clarita, CA

What I like about the company is that whenever I need any assistance it is easy to get in contact with them. What I like least about is that, with my last contact with them I was told that because The sensors used were from a previous company I had before and because of this any malfunctions will not be covered by them. If I had this information before the installation I would have had the installer install their products.

2 years ago Edited May 10, 2022

Reply from Vivint

Thank you for your feedback. We appreciate you sharing your experience and love to hear from happy customers!

Feb. 21st, 2022

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Luke Swierczynski Waterford, MI

Gave Vivint a try because the home we purchased had the sign in the front yard and already had most of the hardware built into the home. Just needed to reactivate it. Had no complaints. The service and interface was nice. Eventually opted for a personal system that we can run with no monthly monitoring fee to keep video etc.

2 years ago

Reply from Vivint

We are committed to creating amazing experiences for our customers every day. We're sorry to hear you switched to another system and if we’ve fallen short of your expectations in any way, we want to hear about it. Please contact our Support Team at 1-800-216-5232 so that we can find ways to improve.

Feb. 21st, 2022

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Audrey Macfarlane Dallas, TX

My parents have Vivint installed at their home and I've actually worked for Vivint for the last two years. I love their alarms and the simplicity of the product, it's up-to-date, high-tech, and easy to use. I go to sleep easy at night knowing my parents are safe.

2 years ago

Reply from Vivint

That's what we like to hear, Audrey! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, give us a call at 1-800-216-5232.

Jan. 30th, 2022

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Alex Gohlke Franklin, MI

excellent security system. the wireless connectivity for various sensors and locks is a great help in making me fell safe and secure in my home. battery monitoring of my CO2 and smoke detectors as well as front door lock and door bell monitoring are great features

2 years ago

Reply from Vivint

That's what we like to hear, Alex! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, give us a call at 1-800-216-5232.

Jan. 30th, 2022

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JE

Installed a Vivint system in my house and he loves it. The only downside is that this system utilizes the wifi for data storage and it uses a lot of data. The ease of access is great and they provide tagging for people and packages. We love that

2 years ago Edited January 12, 2022

Reply from Vivint

That's what we like to hear, JE! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, give us a call at 1-800-216-5232.

Jan. 12th, 2022

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Jonathan Heng Los Angeles, CA

The system is affordable and they offer buyouts from your current companies. Unlike with the ring cameras, there’s no extra charge for the video recording with the front door cameras. They also are able to transfer old systems to their units which handle thermostats, security cameras, door sensors, etc. the only reason I have for not giving them 5 stars is that their app runs poorly as far as answering the doorbell camera. When I try to answer the doorbell from my phone, it crashes or freezes.

2 years ago Edited May 10, 2022

Reply from Vivint

This is great feedback, Jonathan! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Jan. 4th, 2022

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Bob Trammell Los Angeles, CA

I had Vivint install an alarm system in my home and used it for about 10 years before switching to another company. Their alarm monitoring is excellent. Unfortunately, you pay for that as their prices are very, very high. When they lower their prices, they only do so for new customers. As an old customer, I had to check regularly and request the lower price - usually by threatening to leave if they didn't give it to me. Your monthly rate doesn't include any Maintenace on the equipment they installed. When one of my cameras died, they wanted$150 to replace it. I checked and could buy an identical camera for $75 online. That was the final straw, so I canceled them and put in a Ring System myself.

2 years ago

Reply from Vivint

Bob, thank you for your feedback. Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Jan. 4th, 2022

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Ron Wisdom Glendale, AZ

The most enjoyable aspect of dealing with Vivint is dealing with Customer Service when we started the experience. The Service tech whom came out to install was wonderful and as of yet we have had a need for a return visit, system operates as expected. Just moved and used as a selling bonus

3 years ago

Reply from Vivint

This is great feedback, Ron! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 29th, 2021

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J. Garrett Lansing, MI

I was concerned when I had Vivint as it was a new company. However, they surpassed all my expectations and my then husband and myself kept using their program for quite a few years. When I tripped our system, customer service was excellent in assisting me. I was so embarrassed! They assured me I was not the only one who ever did that!

3 years ago Edited October 28, 2021

Reply from Vivint

This is great feedback, J. Garrett! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 28th, 2021

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K.M. P. Charlotte, NC

Great customer responsiveness, price is decent but more expensive the others. The app with service is great for monitoring all the bells & whistles that go with the alarm system. Very professional installation & demonstration of the system. No contract being locked into is the BEST feature!

3 years ago Edited October 28, 2021

Reply from Vivint

This is great feedback, K.M.P.! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 28th, 2021

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stevey shumway Provo, UT

Vivint is a great company, they provided great home security for my house. The man selling to us was very respectable and professional. I never felt I was taken advantage with for what I was paying for. I would recommend their security business to my friends.

4 years ago

Reply from Vivint

Thanks for the feedback, Stevey! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 2nd, 2020

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take7 Sandy, UT

No one better for home security. Can go big or small with all the things you need. Their stuff is so good you want to get everything. App connection and updates, live watching is the best with kids at home or house sitting or just away. I can get carried away with what I think I need from them. High tech but simple and useful!

4 years ago

Reply from Vivint

Thanks for the feedback! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Feb. 20th, 2020

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Ron Vincent Magna, UT

We’ve had an account with Vivint for two years. We’ve had great customer service with this company. We’ve had several false alarms which was our errors but they’ve been very friendly and professional. We live the peace of mind by having this system. We were burglarized which is the reason we chose this system. Very pleased!!

4 years ago

Reply from Vivint

Thank you for your feedback Ron! We are so glad to hear about your experiences with us over the past two years. It is great to know how your system is increasing the peace of mind you and your family have. When you have a chance, contact our chat team to get your unique referral code using this link:

Feb. 22nd, 2020

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Katie Carver Cheyenne, WY

We have had Vivint for our home security for several years. My husband often travels for work and I feel safe at home because of our security system. The customer service has been helpful when we’ve had questions or concerns.

4 years ago

Reply from Vivint

Thank you for your feedback Katie! We are so glad to hear about your experiences with us through the years. It is great to know that your system gives you peace of mind while your husband is away. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Mrs.LadyTee Gulfport, MS

We are new customers and thus far, we like this service. We have the ability to secure our home even if we are not physically there. We can also control our thermostat. Having that option has reduced our power bill. I would recommend this to my friends and family

4 years ago

Reply from Vivint

Thanks for the feedback! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Jan. 15th, 2020

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Andrea C Moran-Melendez Jacksonville, FL

Vivint has honestly been a life-changer for my family and it has brought us so much ease. It is nice being able to see who is coming in and out of the house on your phone as well as be able to talk to people who are coming through your front door from your phone rather than peek through the blinds.

4 years ago

Reply from Vivint

Thank you Andrea for your feedback! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Rosann Stanko Logan, UT

The Vivint sign in my yard and the stickers on my windows give me peace of mind. I’ve liked the way they call and check when the smoke alarm goes off or the police come and check on us when the alarm goes off and we are unable to turn it off. Their sign and stickers faded in the sun and they charge to replace them though. I do recommend that they answer their phone sooner and don’t go through all of the advertising, especially when I have an emergency.

5 years ago

Reply from Vivint

Thank you for your feedback Rosann! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 10th, 2020

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Scott Orem, UT

Vivint home security has been a game changer for my peace of mind. With all of the options Vivint gives you I feel like I have everything at the touch of a button. The app is awesome and makes it easy to control while away. Now I know I could never go back to life before Vivint.

5 years ago

Reply from Vivint

Thank you for your feedback Scott! We are so glad to hear about your experiences with us and how your system gives you peace of mind. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 10th, 2020

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Verified Customer

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Drew Gill Bel Air, MD

User friendly, high quality product. Great usage of the latest and greatest technology.

3 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 27th, 2021

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Verified Customer

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Mariana Duenas Live Oak, CA

Great service and customer care. Always very attentive and their resolution is fair.

3 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 27th, 2021

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Verified Customer

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Patricia D Cruz Fairfield, CA

team is responsive to all alarms. The system is very user friendly and easy to manage.

3 years ago

Reply from Vivint

This is great feedback, Patricia! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 21st, 2021

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Verified Customer

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Ralph Mariscal Vallejo, CA

Been with them since they first took over our account. Have always been treated professionally.

3 years ago

Reply from Vivint

This is great feedback, Ralph! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 21st, 2021

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Verified Customer

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Dorothy Rainey Waterloo, IA

This is the only security system I have owned. Since my purpose, I'm sure other systems are on the market.

3 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 12th, 2021

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Verified Customer

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Kim Stepka Fort Smith, AR

It works and is pretty easy to operate. I like being able to see who is at the door.

3 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 12th, 2021

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Verified Customer

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Clarence Saint Louis, MO

They call and come out whenever you ask them to. It's reliable. It works as good.

3 years ago

Reply from Vivint

Thank you for your feedback Clarence! We are so glad to hear about your experience with and how you're loving your system.

Oct. 11th, 2021

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Verified Customer

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Jenny Chicago, IL

Vivint workers are polite, courteous, and caring. The system makes me feel secure.

3 years ago

Reply from Vivint

Thank you for your feedback Jeremy! We are so glad to hear about your experience with and how you're loving your system.

Oct. 11th, 2021

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Verified Customer

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Charles North Las Vegas, NV

I have not had any problems with it and I've had it for years. It is easy to operate and convenient

3 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232

Oct. 11th, 2021

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Verified Customer

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Anonymous Portsmouth, VA

They respond quickly. The ease of use is great and there are no maintenance issues.

3 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232

Oct. 11th, 2021

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Verified Customer

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Annette Little Rock, AR

Good security. Great customer service. The best part about it is the lay out of the system.

3 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232

Oct. 11th, 2021

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Verified Customer

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Veronica Laplace, LA

Excellent great customer service. I can monitor from my phone. Good view and excellent quality.

3 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232

Oct. 11th, 2021

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Verified Customer

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Linda Anoka, MN

Tried it and I ended up liking it. I feel like no one can break into my house. They treat me good.

3 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Rosalind Mount Zion, IL

Don't have any problems. I have had for 13 years. I like being able to monitor my home when I am not there.

3 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Oct. 7th, 2021

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Verified Customer

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James Corpus Christi, TX

We've had several incidents with our main unit. They have helped us resolve them. I like being able to control lights and the thermostat in one.

3 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Oct. 7th, 2021

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Verified Customer

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Forever Raeford, NC

Great service .I don't have a single complaint about Vivint. Customer service is great.

3 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Juan Caban El Paso, TX

Ever since i got the vivint doorbell camera its been a good investment for security at my home.

3 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Marche Phillips Olive Branch, MS

Process was very easy to set up. Service is great and I'm now feeling safe again in my home.

3 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Trevor Dinkins Memphis, TN

The equipment is very easy to use. Customer service is very helpful and courteous.

3 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Harald Weldon Copperas Cove, TX

system works flawlessly even though we don't activate it that often it is always ready when needed.

3 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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David frazier Orlando, FL

Because I always get a call back if the alarm is accidently not caught in the prescribe time.

3 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Jill Erickson Rio Rancho, NM

They have great products to choose from. Easy to use to check the surroundings via app.

3 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Artie Sierra Jr San Fernando, CA

My 12 to 4pm window for the tech was changed to 4 to 8 pm without my knowledge. I only found out when I called to find out why the tech hadn’t arrived by 4pm.

3 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Oct. 7th, 2021

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Verified Customer

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Ray P Lacy Winston-Salem, NC

Problems with the system, problems with the app. Takes the app too long to load up. Takes too long for the camera to load if the door bell is pushed.

3 years ago

Reply from Vivint

Hi Ray, thank you for your feedback. Are you still experiencing issues? We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 21st, 2021

Vivint Reviews