Vivint: Read 8,443 User Reviews From Real Homeowners

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Verified Customer

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Stephanie Ferreira Concord, NC

Custom service has been great so far. They have been great with working through any service interruptions.

3 years ago

Reply from Vivint

Thank you for your feedback  Stephanie! We are so glad to hear about your experience with your service and how you're loving your system.

May. 3rd, 2021

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Verified Customer

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TraVaughn Basped Citrus Heights, CA

Doesnt work half of the time cameras cut out they told me if my power goes out my security would still and thats not the case as my power went out a few times and so was my security

3 years ago

Reply from Vivint

Thank you for your feedback TraVaughn. We appreciate your honesty about your experience with  your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Verified Customer

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Holly Chattanooga, TN

Very user friendly. Equipment has worked well with no issues. Quality video on cameras

3 years ago

Reply from Vivint

Thank you for your feedback  Holly! We are so glad to hear about your experience with your equipment and how you're loving your system.

May. 3rd, 2021

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Verified Customer

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Rafael Morales Hayward, CA

Excellent and great customer services when you have any problems with the system

3 years ago

Reply from Vivint

Thank you for your feedback  Rafael! We are so glad to hear about your experience with service and how you're loving your system.

May. 3rd, 2021

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Verified Customer

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Craig Tiihonen Wasilla, AK

Easy to work with. Only issue I have is one of my garage door openers still doesn’t work.

3 years ago

Reply from Vivint

Thank you for your feedback Craig ! We are so glad to hear about your experience with your equipment and how you're loving your system.

May. 3rd, 2021

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Verified Customer

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Mike Stillwater, OK

Terrible that you can’t have more than one account on a device. I monitor 3 different accounts but can only access one on my mobile device.

3 years ago

Reply from Vivint

Thank you for your feedback Mike. We appreciate your honesty about your experience with your app and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Sabina Tate Palm Coast, FL

We especially like the security afforded by being able to access the system remotely.

3 years ago

Reply from Vivint

Thank you for your feedback  Sabina! We are so glad to hear about your experience with your equipment and how you're loving your system.

May. 3rd, 2021

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Verified Customer

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Melissa Simons Grove City, OH

Poor quality customer service as system is not working - cameras are not working - system needs new batteries when they have not been in use for a year

3 years ago

Reply from Vivint

Thank you for your feedback , Melissa. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 5th, 2021

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Verified Customer

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Richard Beeman Billings, MT

The cameras are good but sometimes it takes a long time to load on my phone, probably my phone is the problem?

3 years ago

Reply from Vivint

Thank you for your feedback, Richard. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 3rd, 2021

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Verified Customer

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Gaylene Clarkson Sterling, CO

I have been treated very kindly and with respect. They honor their word and the system keeps me informed.

3 years ago

Reply from Vivint

Thank you for your feedback, Gaylene! We are so glad to hear about your experience with your services and how you're loving your system.

Apr. 3rd, 2021

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Verified Customer

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Pat yuille Belton, MO

I love everything about Vivint!!! The service is excellent and I feel like I can trust Vivint

3 years ago

Reply from Vivint

Thank you for your feedback, Pat! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Verified Customer

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Jasmine Velez West Palm Beach, FL

I like the efficiency of the cameras the user friendly and the customer service

3 years ago

Reply from Vivint

Thank you for your feedback, Jasmine! We are so glad to hear about your experience with the cameras and how you're loving your system

Mar. 22nd, 2021

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Verified Customer

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Tianyi Li

It has been a great experience working with them. They are helpful and their products are smart

3 years ago

Reply from Vivint

Thank you for your feedback, Tianyi! We are so glad to hear about your experience and how you're loving your system

Mar. 22nd, 2021

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Verified Customer

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Kiersten Houston, TX

It is fine, they have responded in the past when the alarm has been accidentally set off. No interaction otherwise

3 years ago

Reply from Vivint

Thank you for your feedback , Kiersten. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 22nd, 2021

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Verified Customer

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Louis Scott Canby, OR

Quick response to alarm; listened when equipment failed and replaced it immediately.

3 years ago

Reply from Vivint

Thank you for your feedback, Louis! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Verified Customer

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Kinnon Brownsville, TN

I love the system overall just don’t like that I can’t pull up cameras online

3 years ago

Reply from Vivint

Thank you for your feedback, Kinnon! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Verified Customer

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Tamika Shepard Birmingham, AL

I like that the doorbell camera alerts you when there is movement outside of your house.

3 years ago

Reply from Vivint

Thank you for your feedback, Tamika! We are so glad to hear about your experience with the doorbell camera and how you're loving your system.

Mar. 22nd, 2021

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Verified Customer

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Ruth Bakersfield, CA

Prompt contact when my alarm activates and associates are very polite and helpful

3 years ago

Reply from Vivint

Thank you for your feedback, Ruth! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Verified Customer

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Marcia Krause Bakersfield, CA

Poor customer service. On occasion, has been slow to respond or help with troubleshooting. Never did get help on moving a sensor. .

3 years ago

Reply from Vivint

Thank you for your feedback, Marcia. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 22nd, 2021

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Verified Customer

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Donna Murfreesboro, TN

Customers service has been really good and the cameras work really weel and cover a large area.

3 years ago

Reply from Vivint

Thank you for your feedback, Donna! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Verified Customer

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Rene Allain

Good monitoring of the house while we’re away. Being able to self monitor from my phone

3 years ago

Reply from Vivint

Thank you for your feedback, Rene! We are so glad to hear about your experience with the app and how you're loving your system.

Mar. 22nd, 2021

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Verified Customer

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Myron Cash Memphis, TN

No false alarm calls to the police, therefore no extra city charges. Easy arming/disarming.

3 years ago

Reply from Vivint

Thank you for your feedback, Myron! We are so glad to hear about your experience and how you're loving your system.

Mar. 23rd, 2021

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Verified Customer

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mary Charlotte, NC

quality of service is very good. I feel safe and protected with the my indoor and outdoor cameras

3 years ago

Reply from Vivint

Thank you for your feedback, Mary! We are so glad to hear about your experience and how you're loving your system.

Mar. 23rd, 2021

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Verified Customer

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Yvon Brunet

We believe the Professionalism exercised by the few technicians have been very good.

3 years ago

Reply from Vivint

Thank you for your feedback, Yvon! We are so glad to hear about your experience and how you're loving your system.

Mar. 23rd, 2021

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Verified Customer

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Rachel Villalobos Las Vegas, NV

I like the ease of app compatibility, how clear the doorbell and the newer outdoor camera is.

3 years ago

Reply from Vivint

Thank you for your feedback, Rachel! We are so glad to hear about your experience with the app and how you're loving your system.

Mar. 23rd, 2021

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Verified Customer

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Billie Slaughter Cherry Hill, NJ

I have been notified of any problems quickly. Problems were resolved in timely manner.

3 years ago

Reply from Vivint

Thank you for your feedback, Billie! We are so glad to hear about your experience and how you're loving your system.

Mar. 23rd, 2021

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Verified Customer

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Robert Longs, SC

They seem to respond in a timely fashion when you need something. Overall the performance seems good.

3 years ago

Reply from Vivint

Thank you for your feedback, Robert  ! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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joseph newman Oakland, CA

it is o.k.. but lacks the ability to communicate with partcipants at point of contact. which would tremendous add to program.

3 years ago

Reply from Vivint

Thank you for your feedback, Joseph. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Verified Customer

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MS. D Loganville, GA

Too long a wait to answer the phone for customer service. Then i can't understand the person on the other end of the phone

3 years ago

Reply from Vivint

Thank you for your feedback, MS. D. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Verified Customer

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Frederick Brandt Winchester, KY

User friendly, great cameras, easy to setup zones, programmable, access from phone

3 years ago

Reply from Vivint

Thank you for your feedback, Frederick! We are so glad to hear about your experience with the cameras and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Greg Terwee South Beloit, IL

Depends on the rep. Some experiences have been greate some not so grate the. Person that installed our system was fantastic(no longer with Vivint)

3 years ago

Reply from Vivint

Thank you for your feedback, Greg. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Verified Customer

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Melody Bates Springfield, MO

I like Vivant it makes me feel safe and they respond really quickly when the alarm goes off.

3 years ago

Reply from Vivint

Thank you for your feedback, Melody! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Wade Shepherd, MT

Great customer service, great price. Easy to use equipment, works great with my mobile app.

3 years ago

Reply from Vivint

Thank you for your feedback, Wade! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Calrenease Cook Blue Mountain, MS

I love the door bell camera and being able to see whats going on inside my home

3 years ago

Reply from Vivint

Thank you for your feedback, Carlrenease! We are so glad to hear about your experience with your doorbell and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Valerie Taylor Saint Louis, MO

I like the fact that when the alarm goes off too long, a live person comes through the speaker to offer assistance.

3 years ago

Reply from Vivint

Thank you for your feedback, Valerie! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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George Dickens Lanham, MD

I have no comments, when I needed help with my system they always were on point. great service

3 years ago

Reply from Vivint

Thank you for your feedback, George! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Barbara Tobler Lovettsville, VA

I like the way the system works. Phone control is easier, and in this case, better than manual.

3 years ago

Reply from Vivint

Thank you for your feedback, Barbara! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Mark Reichman Salt Lake City, UT

Equipment is a little finicky, many battery failures and disconnects. Self corrects usually after rebooting.

3 years ago

Reply from Vivint

Thank you for your feedback, Mark. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Verified Customer

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Tammy Baton Rouge, LA

I like the door bell camera, I can see who at the door by looking at my wall panel.

3 years ago

Reply from Vivint

Thank you for your feedback, Tammy! We are so glad to hear about your experience with the doorbell and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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James Reed Harvest, AL

It’s been ok, does what it’s advertised to do, but there are cheaper services with equal quality

3 years ago

Reply from Vivint

Thank you for your feedback, James! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Eunice Petrey Dothan, AL

I like the way it lets me know when someone is approaching my door and the video of who it is.

3 years ago

Reply from Vivint

Thank you for your feedback, Eunice! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Cheryl

When we have had to call them, the response has been great. It's been working well. We like the app.

3 years ago

Reply from Vivint

Thank you for your feedback, Cheryl! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Joan Branson Jefferson City, MO

Prompt, courteous service with notifications. Easy use of web when checking security when away.

3 years ago

Reply from Vivint

Thank you for your feedback, Joan! We are so glad to hear about your experience and how you're loving your system.

Mar. 4th, 2021

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Verified Customer

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Dana Geneva, IL

I've found them to always be responsive to any issues, though I've had very few to deal with.

3 years ago

Reply from Vivint

Thank you for your feedback, Dana! We are so glad to hear about your experience and how you're loving your system.

Mar. 4th, 2021

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Verified Customer

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David & Norma Burdick Clovis, CA

Great except the doorbell is so soft sounding that we have missed a lot of visitors.

3 years ago

Reply from Vivint

Thank you for your feedback, David! We are so glad to hear about your experience and how you're loving your system. Please contact our Support team at 1-800-216-5232 and we can assist you with your doorbell chime.

Mar. 4th, 2021

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Verified Customer

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Christopher Colbert San Antonio, TX

I like everything about the system and how friendly customer service is when you call them

3 years ago

Reply from Vivint

Thank you for your feedback, Christopher! We are so glad to hear about your experience and how you're loving your system.

Mar. 4th, 2021

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Verified Customer

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Susan Perry, GA

Had problems with the sales person and his promises. Other than that, everyone else has gone over and beyond.

3 years ago

Reply from Vivint

Thank you for your feedback, Susan! We are so glad to hear about your experience and how you're loving your system.

Mar. 4th, 2021

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Verified Customer

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Randy Kannapolis, NC

I love how easy it is to use. A finger swipe to set it inside, cell phone outside

3 years ago

Reply from Vivint

Thank you for your feedback, Randy! We are so glad to hear about your experience and how you're loving your system.

Mar. 4th, 2021

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Verified Customer

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Ned Las Vegas, NV

We like the product, but it very expensive compared to the market. We will most likely leave once our contract is up.

3 years ago

Reply from Vivint

Thank you for your feedback, Ned. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

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Verified Customer

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Duane & Susan Woodall Palm Bay, FL

I am still waiting for a new sign that says we are covered by Vivint!!! I asked a year ago & again another time. This is the 3rd time.

3 years ago

Reply from Vivint

Thank you for your feedback, Duane. We appreciate your honesty about your experience with the yard signs and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

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