Vivint: Read 8,443 User Reviews From Real Homeowners

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Verified Customer

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Kelly

The door bell camera go off from someone about 140 feet away, but doesn‚Äôt go off when I leave my house of if mailman comes. List go on

3 years ago

Reply from Vivint

Thank you for your feedback Kelly. We appreciate your honesty about your experience with your doorbell camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Ruth Kuamura Fresno, CA

They are very efficient on every aspect. their fees are a little higher than our previous company.

3 years ago

Reply from Vivint

Thank you for your feedback  Ruth! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Chuck Weaver Vernal, UT

I am having difficulties getting a service scheduled. I have called and been on hold for over an hour

3 years ago

Reply from Vivint

Thank you for your feedback Chuck. We appreciate your honesty about your experience with  customer service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Jacob Cochran Augusta, GA

The doorbell camera is horrible. It rarely goes off when people walk within it's area, and will not detect vehicles, or anything it doesn't thing is a person.

3 years ago

Reply from Vivint

Thank you for your feedback Jacob. We appreciate your honesty about your experience with your doorbell camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Melissa Grafton, OH

It hasn't been great, the start up was all based on lies, the customer service wasn't helpful and the install time was till 2am on a weekday

3 years ago

Reply from Vivint

Thank you for your feedback  Melissa. We appreciate your honesty about your experience with  customer service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Edward Hendersonville, NC

Our Vivint system is well put together and well built. It's easy for us to use.

3 years ago

Reply from Vivint

Thank you for your feedback  Edward! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Kenneth North Las Vegas, NV

I like the quality of their cameras and the mobile app that sends notifications.

3 years ago

Reply from Vivint

Thank you for your feedback  Kenneth! We are so glad to hear about your experience with your cameras and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Jose Garcia Midland, TX

I like how the system is easy to manage. The cameras work well. I haven‚Äôt had any troubles

3 years ago

Reply from Vivint

Thank you for your feedback , Jose! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Devon Miller Lexington, KY

I like the camera coverage. Sometimes I feel like it turns off when I am gone. Overall happy with it.

3 years ago

Reply from Vivint

Thank you for your feedback, Devon. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 26th, 2021

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Verified Customer

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Nichelle Johnson Fort Wayne, IN

The sensors are not in working order they unplugs your original doorbell from one side when you actually still use that doorbell.

3 years ago

Reply from Vivint

Thank you for your feedback, Nichelle. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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Juan Gamez Laredo, TX

Feedback was excellent and responsive on installation. My concern was corrected within a day.

3 years ago

Reply from Vivint

Thank you for your feedback , Juan! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Martha Cantu Amarillo, TX

The 1st time was just awful but then a gentleman came over again and he was very nice and helpful

3 years ago

Reply from Vivint

Thank you for your feedback, Martha! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Marie Conner Westminster, CO

Very informative and very prompt when an alarm or glass break notification has gone off.

3 years ago

Reply from Vivint

Thank you for your feedback, Marie! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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James Moore Indianapolis, IN

I loved it everything was great mainly the equipment. Much better than competition

3 years ago

Reply from Vivint

Thank you for your feedback, James! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Verbia Harden Jackson, MS

My camera does not work and my personal monitor needed a battery change and I did that. When I replaced and gave it a test, it did not work.

3 years ago

Reply from Vivint

Thank you for your feedback, Verbia! We are so glad to hear about your experience with your camera and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Marisa M Graef Sacramento, CA

worst ever the guys come to your house sit around then set appointment for following day and then never showed up called left message no return call dont waste your money with vivit

3 years ago

Reply from Vivint

Thank you for your feedback, Marisa . We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Jesse Morgan Fortville, IN

More transparency in pricing. Knowing what things cost and what upgrades cost will make a difference.

3 years ago

Reply from Vivint

Thank you for your feedback, Jesse! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Donny Canter Yakima, WA

Easy to manage via my cell phone. System works great and cameras have great clarity.

3 years ago

Reply from Vivint

Thank you for your feedback, Donny! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Emma Chambers Rochester, NY

I am having problems with the outside camera, some time it works and other it doesn‚Äôt, it sound funny when it whistles

3 years ago

Reply from Vivint

Thank you for your feedback, Emma! We are so glad to hear about your experience with your cameras and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Kelvin Lewis Wilson Louisville, KY

The service has been good. Sometimes video is not available especially in cold weather. Pleased.

3 years ago

Reply from Vivint

Thank you for your feedback, Kelvin! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Robin McDaniel Des Moines, IA

I canceled by service in Sept 2020 (within the 30 days). I have tried numerous times to get the products picked up and to stop taking money from my account but I have had no success. Im not happy with Vivint at all.

3 years ago

Reply from Vivint

Thank you for your feedback, Robin. We appreciate your honesty about your experience with your billing and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Aaron Plain City, OH

Not good. Sensors do not work, was promised smoke detection never happened, called 90 times no resolve. very poor service and do not have time to follow up. Someone should be following up

3 years ago

Reply from Vivint

Thank you for your feedback, Aaron. We appreciate your honesty about your experience withyour services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Luis Ramos Fairfield, CA

Bad service and not helpful very disappointed I never recommend this company I‚Äôm paying service that don‚Äôt work..I call customer service a few times and they never fix the problem ..

3 years ago

Reply from Vivint

Thank you for your feedback, Luis. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Nicole Carey Marysville, CA

The door bell camera has touch lag time when someone comes to the door when I'm not home. By the time I see who was there they are gone.

3 years ago

Reply from Vivint

Thank you for your feedback, Nicole. We appreciate your honesty about your experience with your doorbell camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Okesha Morris Denham Springs, LA

I love how convenient it is and how I can access it from anywhere. I am having issues with my doorbell camera.

3 years ago

Reply from Vivint

Thank you for your feedback, Okesha! We are so glad to hear about your experience with your doorbell camera and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Andrell Cooper Hercules, CA

The customer service is terrible. Hold times incredibly long. I have had the service maybe 6 months and I‚Äôve need service calls twice for the same issues. I‚Äôm increasingly frustrated.

3 years ago

Reply from Vivint

Thank you for your feedback, Andrell. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Laura Nichols Brandon, MS

When locking my door to the garage, 9 times out of 10 I get an error message saying it won't lock but when I go to manually lock it, it is locked.

3 years ago

Reply from Vivint

Thank you for your feedback, Laura. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Felicity Young Brookshire, TX

Not good. None of the cameras work. The internet connection is terrible. I can‚Äôt connect and talk through the cameras. They used to work fine but now they don‚Äôt work at all.

3 years ago

Reply from Vivint

Thank you for your feedback, Felicity. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Stanley Smyrna, TN

Don't like that I wasn't told everything about the system. I cameras don't work half the time. But of course all the sales representative told me is that I need wifi. But of course when it was sold to me that wasn't said.

3 years ago

Reply from Vivint

Thank you for your feedback, Stanley. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Steven/Janie Gordon Ada, OK

Takes too much internet. Can't even watch my cameras when I am not home. I have the best internet company and I live in town.

3 years ago

Reply from Vivint

Thank you for your feedback, Steven. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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Rex Reeve Springville, UT

The equipment is simple enough even I can turn it on and off. Good when I talk to someone.

3 years ago

Reply from Vivint

Thank you for your feedback , Rex! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Amanda Evans Dayton, OH

I love the garage door opener being able to open it from my phone, super convenient

3 years ago

Reply from Vivint

Thank you for your feedback, Amanda! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Javon Fields La Vergne, TN

I do not like your customer service very unprofessional also I like the products but don‚Äôt like that its battery ran out.

3 years ago

Reply from Vivint

Thank you for your feedback, Javon. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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Latoya Hayes Dublin, GA

Great. I enjoy the service and they are always available to help me with my issues.

3 years ago

Reply from Vivint

Thank you for your feedback , Latoya! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Robin Glaysher Fort Worth, TX

The hardware does not work, or needed to be replaced, not installed properly and constantly having to call customer service is a huge waste of time.

3 years ago

Reply from Vivint

Thank you for your feedback, Robin. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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Tracy Ranostaj Midland, TX

Representative dealt with my updated payment. She was quick and knew exactly what to do.

3 years ago

Reply from Vivint

Thank you for your feedback, Tracy! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 27th, 2021

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Verified Customer

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Mason White Colbert, GA

Needs a lot of improvement in several areas. Equipment is faulty and not always reliable. App needs improvement and more features/customizable features.

3 years ago

Reply from Vivint

Thank you for your feedback, Mason. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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David Sosa Temple, TX

Very good value but my bed room and living room sensor batteries run out way too fast

3 years ago

Reply from Vivint

Thank you for your feedback , David! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 27th, 2021

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Verified Customer

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Jim D Reams Mission Viejo, CA

Great security and monitoring system. Alerts movement and recording accurately.

3 years ago

Reply from Vivint

Thank you for your feedback, Jim! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Veronica Valdez Hammond, IN

Horrible. I feel like I got scammed. The door to door salesman did not tell me that I would have to be in contract for 5 years and that my total amount owed would be close to $3000.

3 years ago

Reply from Vivint

Thank you for your feedback, Veronica. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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Stevy Whited Pueblo, CO

The doorbell camera does not work very well. It keeps going off line and does not take pictures when people deliver things

3 years ago

Reply from Vivint

Thank you for your feedback, Stevy. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Ovella Ector Atlanta, GA

No problems so far. When I experienced a problem it was taken care of immediately

3 years ago

Reply from Vivint

Thank you for your feedback, Ovella! We are so glad to hear about your experience with your services and how you're loving your system

Feb. 10th, 2021

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Verified Customer

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Earl chambers Havana, FL

My system hasn't worked properly since I've had it. It took forever to get my billing correct and my camera has been offline for about 2 months so my experience with vivint has not been 4 I would not recommend it to anyone

3 years ago

Reply from Vivint

Thank you for your feedback, Earl. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Brian Kasal Palos Hills, IL

I love getting alerts to my phone and seeing real time footage from the cameras

3 years ago

Reply from Vivint

Thank you for your feedback, Brian! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Unsatisfied Louisville, KY

My equipment shut down 6 days after I received it And because I didn't cancel in 3 days It has been the worst for me I don't like That it's a hassle For them to come and fix it They have no respect Over your decisions

3 years ago

Reply from Vivint

Thank you for your feedback, your services. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Tracy Nixon Detroit, MI

I love it..i can hear the postal workers talking while delivering my mail...i love it

3 years ago

Reply from Vivint

Thank you for your feedback, Tracy! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Arita J Williams Louisville, KY

Bad because their equipment was terrible and customers service was hard to reach but yet they can call to collect payment. They also stood me up for an repair appt twice

3 years ago

Reply from Vivint

Thank you for your feedback , Arita. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Glover Gieger Tallahassee, FL

Very responsive and knowledgable sales & technical personnel. System is reliable & easy.

3 years ago

Reply from Vivint

Thank you for your feedback , Glover! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Daryl Swearingen Springdale, AR

we like it but we have had some issues with the app on our phones that sometimes it works right and others it does not.

3 years ago

Reply from Vivint

Thank you for your feedback , Daryl! We are so glad to hear about your experience with your apps and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Linda DeBasio-Clegg Buckley, WA

When I needed help Vivint sent a Technician to help me to fix my security system.

3 years ago

Reply from Vivint

Thank you for your feedback, Linda! We are so glad to hear about your experience with your Technician and how you're loving your system.

Feb. 10th, 2021

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