Vivint: Read 8,449 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star_border star_border star_border

Mark R Clark

The technology is okay but the customer service is terrible. When you call about an issue you get bounced from one person to another and most calls end up taking 45 minutes to an hour and rarely does the issue get resolved. I am actually sorry I went with Vivint, I should have stayed with my previous security system provider.

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Andy Giacalone

I would not go with Vivint again. After three months with them, they changed way I could login to my account (only mobile, not by computer). Since I only have a company cell phone that does not allow uploading apps, I can no longer see my cameras or adjust my security settings. This is essentially a change of contract in my opinion. I am currently in the process of pursuing discontinuing my plan.

5 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. We'd love to get you in touch with a supervisor who can look into this for you. Please contact us by calling 1-800-216-5232 or by sending us a private message.

Dec. 10th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Gail

Awful. Vivint sells you items you don't need or want and doesn't protect what you want protected. You think you're signing a five year loan for equipment but they don't tell you it's for service too. Then to get out of the contract they not only require the equipment loan be paid but 50% of the service loan which in my case was 50 months. Real rip off.

5 years ago

Reply from Vivint

We are committed to creating amazing experiences for our customers every day. If we’ve fallen short of your expectations in any way, we want to hear about it. Please contact our Support Team at 1-800-216-5232 so that we can provide a solution.

Dec. 10th, 2021

check_circle

Verified Customer

star star star star star

Deborah Ellis

Great- but due to a multi family household have never had to arm system. Just like notifications alerting me to activity. 24 hour household!!!

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Anthony Gallegos

A Bit unsettling. I feel a bit misled. I wasn't informed that the equipment was aquired through a loan until afterwards. I was told it would be a soft inquiry and not affect my credit but in actually it was a loan. I do not like the manner in which this information was expalined to me and I can not help but feel info was intentionally withheld to make a sale. Now I absolutely feel stuck in this situation. How else should I feel?

5 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Julie T

Everything was good up until I needed to cancel my service! It took over 2 months to get it canceled and I didn't even live at that residence anymore and paid for 2 and a half months of payments! With MULTIPLE calls and hours spent on hold waiting to talk to someone and every time being told I would get credited back...IT NEVER HAPPENED!

5 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020

check_circle

Verified Customer

star star star star star

Peaches strange

Having the Keyless entry for my doors are the best thing ever being able to lock and secure my home from my phone and see the camera is life

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Kenneth

Sometimes it works. Sometimes it doesn’t. We have to call customer service to get tech support on a lot of different things. I do lie being able to operate the door and the lights when you’re not at home.

5 years ago

check_circle

Verified Customer

star star star star star

Vickie

Every time I talk with them, they are polite and very helpful. I like what they showed me and I like that it is clear on my phone.

5 years ago

check_circle

Verified Customer

star star star star star

Oge

It’s been working. There have been no issues. I trust them. There are a couple of options that Vivint has that made me interested in them.

5 years ago

check_circle

Verified Customer

star star star star star_border

Ebony

Customer service has been pretty good. I’ve only had a handful of issues where it has gone offline for a but overall its been good. I like the quality of the product.

5 years ago

check_circle

Verified Customer

star star star star star_border

Michael

Everything works fine except we’ve had problems with the nest thermostat but outside of that everything’s fine. I like all the features they have.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Nicky

Because of health issues with our family, I ended up stuck with it and paying monthly for something that I am not really pleased with. I did not care for the way it was handled. It does provide security at night.

5 years ago

check_circle

Verified Customer

star star star star star

Godwin

Customer service is always courteous and always call you back. I love everything about it. You can always keep an eye on your home when you are away.

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Tara

The equipment wasn’t that expensive and works very well but the take over fee did turn out to be expensive. It was over a thousand dollars. They should have a pricelist and they should go over the contract. The salesman did not say anything about it.

5 years ago

check_circle

Verified Customer

star star star star star_border

Raleigh

It’s a good value. I would be very likely to recommend to a friend, in fact I have already done it. The equipment is doing just fine. It gives my wife a sense of security.

5 years ago

check_circle

Verified Customer

star star star star star

James

Vivint is more value for the money and we got cameras that we can access from our phone. When things happen, we’re notified immediately. It works.

5 years ago

check_circle

Verified Customer

star star star star star

Carl

I have no problems with the equipment. The company is very good. I have no problems talking to the staff there. I highly recommend it.

5 years ago

check_circle

Verified Customer

star star star star star

Malisa

They showed up and installed it that night. I can lock the doors and make sure the garage is shit when I am not home. Everything works fine.

5 years ago

check_circle

Verified Customer

star star star star star

mark austin

I love it , it's has been so good you can answers your door from anywhere . You can actually speak with whom ever is at your door

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Keri Humphrey

Bad the installer was really bad he was at my house for 6 hours and the system has never worked. Tried calling them several times and have yet to talk to anyone so I can cancel my service. I'm out in the country so internet is bad but I feel like they should have know that. I'm sure that's why the installer stayed so long trying to get the system to work. Have a really bad taste in my mouth for Vivint. My next option is get my attorney involved. Can't even get someone on the phone. Really really bad experience with this company.

5 years ago

Reply from Vivint

Hi Keri, we're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 4th, 2020

check_circle

Verified Customer

star star star star star_border

Kim smith

Knowledgeable sales people and installers. Technical support if you call in with questions less so. Equipment seems excellent - but forget motion sensors if you have cats.

5 years ago

check_circle

Verified Customer

star star star star star

Tammye

The service is excellent and so is customer service. The devices are easy to use. I love the app and being able to use it everywhere.

5 years ago

check_circle

Verified Customer

star star star star star

William

The equipment is actually really, really good quality. It is easy to use and the I have had nothing but good experiences with customer service.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Charlene Sutherland

Alarm system works....cameras inferior constantly going off line, and are slow to pick up movement. Cameras were expensive and not good quality. The images are not clear with the cameras.

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

C

Poor, deceptive, costly. Vivint may offer you a lot of things but you are being coerced by sales reps who are more focused on lining pockets over supporting your needs. In order to get a "lower" monthly monitoring fee they wanted to charge me $2000 for $600 of equipment. It took 10 phone calls to cancel and finally get all of my money back after reading over the contract in detail and cancelling in the first 24 hours.

5 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

check_circle

Verified Customer

star star star star star_border

Cynthia

I have been happy with them so far and it is nice having the sound when hubby is outside I can yell to come just wish the night vision was a little better

5 years ago

check_circle

Verified Customer

star star star star star_border

Joseph ( Joey)

Great value and the service is was great and we appreciate the comfort knowing that the protection is here. We look everyday and appreciate the day to day saved videos !

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Edna

Poor. Equipment malfunctions less than two months installed. Technician service is unreliable and takes 30 days to schedule repairs after a no show, no call. Very disappointing, cars were vandalized while key camera was down.

5 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

check_circle

Verified Customer

star star star star star

William

I have had an exceptional experience with Vivint and would highly recommend it for anyone looking for a home security system.

5 years ago

check_circle

Verified Customer

star star star star star

Katy

Fill my self more safe, I can control my cameras and can see if somebody on my driveway, or in front door, even if I am not home

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Danika

It hasnt been the best. I feel like they used to be wonderful but now is more pricier for cheaper system. Been having problems with some cameras but they never fix it when they come out. I wish i hadnt sign up to be honest.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Tim Brown

I had many problems from the beginning with installation. I was also promised a camera for the drive away but every time I have asked (4 times) I get a new excuse as to why they don't have it.

5 years ago

check_circle

Verified Customer

star star star star star

Jamie

We got the alarm, keyless lock, and smart thermostat and we love it all. We've always wanted to have a Smart Home and we've got a great start!

5 years ago

check_circle

Verified Customer

star star star star star

Brad Keele

some mix up wiih ordering a Slideing Window Sensor, 1st received Tilt Sensor, then Water Sensor. Returning bothHope 3rd time charm

5 years ago

check_circle

Verified Customer

star star star star star

Victoria

My experience was very good. Once I agreed to join Vivint with in an hr. My security system was set up. I now have a peace of mind when I travel.

5 years ago

check_circle

Verified Customer

star star star star star_border

Joe

The app has a terrible lagging feature. I miss door bell rings and when I go to review footage. The quality at night is terrible and lags/buffers a lot

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

MLeo

1. The video surveillance on the app is unavailable several times a week. 2. The representative has not returned numerous calls and texts that I have sent regarding my set up. He had said I could get a plug for my lamp to connect to the system.

5 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Michael R. Carroll

I love the system but their service is terrible. Expect to wait on hold for at meat and hour every time you call. Also their service chat system is very frustrating. They will ask you to check 1000 stupidly obvious things before they get to the problem

5 years ago

check_circle

Verified Customer

star star star star star

Daniel Cooke

So far the experience has been good. I'm happy that I decided to switch from my previous system. I would recommend to others without hesitation.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Mariana Stephen

First I have not received my front yard signs yet, second I have not received the gift card with the amounts of money to pay for my previous company losing contracts as the agent promised me, so I'm not a happy customer!

5 years ago

check_circle

Verified Customer

star star star star star

Gilmer

Since having this system I feel more secure and safe because it let's us know someone's at the door and we can see who at door on our phone

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Sean

I would not recommend. I have had to about 8-10 times with an issue I'm having and there has been no follow up or resolution. The only follow up I got was from a sales rep trying to sell me more services. I even expressed my displeasure with the rep.

5 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Chris

The staff has been extremely friendly however resolving my issues has not been easy. I have been charged for equipment I do not have as well as close to $1800 for future services with an interest rate. When I call to get help I'm on the phone for an hour and a half minimum and transferred two or three times. At the end of my call I'm told my information is being summited. Right now I have $2500 plus in charges for equipment and services with a interest rate unresolved. To make matters worse they ran a second credit check on me after I have the system installed causing my FICO score to drop.

5 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. We'd love to get you in touch with a supervisor who can look into this for you. Please contact us by calling 1-800-216-5232 or by sending us a private message.

Dec. 11th, 2021

check_circle

Verified Customer

star star star star star

Zach

The system works great & the installer was a professional, and the sales process was easy but less transparent than I prefer.

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

george cusson

Have only been a customer for 56 weeks, Sensors that were installed in identical doors were different with no explanation. Sensor on one door failed and another was shipped.. The support desk is intolerable in regards to clarity. I have had to call multiple times the get a clear line without background noise. Technicians scramble for a response. At one time I was offered a $15 refund in lieu of a practical solution.

5 years ago

Reply from Vivint

We are committed to creating amazing experiences for our customers every day. If we’ve fallen short of your expectations in any way, we want to hear about it. Please contact our Support Team at 1-800-216-5232 so that we can provide a solution.

Dec. 10th, 2021

check_circle

Verified Customer

star star star star_border star_border

Nick Garofalo

Satisfactory. My camera is poor as far as functionality. It's not able to perform custom, motion triggered and live recording. The door, window, and glass break security features are fantastic!

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

joe blow

not very efficent, had it on home... did not want it due to being ina rental.. took a month and several clls to get removed, even though called in three day window of purchase. now i am hearing from finance company.... I did NOT buy this equipment and viviant did not stop my loan appliction after I asked for removal of product. when calling they said vivant was supposed to notify them of my not buying product.So now my credit IS being affected because NO ONDE at viviant ia or will to stop this billing.... !!!

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

John Myers

I have had nothing but issues with my cameras. Maybe 10% of the time the camera functions work when I'm not at home on the same network. When attempting to rewind it goes back days at a time, the zoom quality is sub par, the installation was a complete joke that I was left cleaning up at 10:30pm. I can continue on and on but the words left will suffice.

5 years ago

check_circle

Verified Customer

star star star star star

Jennifer Wilkins

Love it! I get alerts on my phone anytime someone is at my door, in my driveway or if my basement window (glass break alarm) has been opened.

5 years ago

Vivint Reviews