Vivint: Read 8,443 User Reviews From Real Homeowners

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Verified Customer

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Gordon Ward

Vivint is by far a superior top tier security company, there monitoring is a bit pricey but I guess you get what you pay for

4 years ago

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Lori Beach

I love the product. The salesmen were nice. However, the approach of pressuring me to sign a 5 year contract and then 10 minutes later someone is drilling into my house... ugly sales tactic and extremely uncool. Vivint you need to train your sales team not to do this.

4 years ago

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robert parker

I am upset because when I recommended my sister in law, she was offered more and better products than I did not know about. So itâ€™s best for me not to recommend anyone to you because when I go over to there home I get very upset because I wasnâ€™t offered that particular product.

4 years ago

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Sari Gregurek

At first I was happy with it and have no issue with the product, but they refuse to work with me on the products I have that I cannot use because of incompatibility with my garage door openers. I received the run around from three separate agents when trying to get in touch. Still have not resolved the issue.

4 years ago

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C.F.K

IT was o.k. in the beginning. First of all for 2 hours I told the salesman if he could not arrange for me to pay my own bill without going into my accounts he could stop right there. He indicated that could be arranged. Second of all I cancelled 9/4/2020 not 9/18/2020. The next thing you never get any confirmation of a conversation or proof of anything.

4 years ago

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Charles L. Rapier

Customer Service is awful. I've never experienced such awful service. When disconnected, the person, although had my number never tried to call me back. A screw feel pout of my camera causing it to lose connection. It's obviously an issue. It took a week for them to send me a screw so i can fix myself, because they can't get anyone out for 3 wks. I like the equipment when it works

4 years ago

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Tracey Kummrow

Horrible service. The sales person was not knowledgeable about installation and we signed up to things our house was not capable of accomodating. They were never there when they said they would be. I needed to remove a camera that I couldnt use and it was a huge process. They still havent gotten it right. The app is seriously slow too with internet or cell reception. Seriously disapointed.

4 years ago

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Joanne Holmes

It has been so so, the system is over priced for equipment valve and the sales rep lied about not having an activation fee, being able to use existing ADT smoke and CO2 detectors. The promised to make it right and I never heard from him again. Follow your gut when you see low reviews that the company really does suck, the sales reps over promised and under deliver. B.T.N.A. Big Talk No Action!

4 years ago

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Kristi Grover

Not good, there were several mistakes on the installation....didnâ€™t program the thermostat, left a piece of a door so a message of back door is open was constant, and the device on the car was too big so they left the door open. When I called about it I got an email that asked if I wd mind taking the door off my car. Are u kidding me! And I had to call numerous time to pick up the equipment.

4 years ago

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Corby Warren

Not good at all starting with the person we set up the system with. The salesperson lied through his teeth to have us install their system. I should have stayed with ADT. Didn't realize it was going to cost me more than I bargained for. Your rep are nothing but liars...I've told my friends be ware of what they offer and their hidden prices on equipment. PLEASE BE CAREFUL PEOPLE WHEN DEALING WITH THIS COMPANY!!!

4 years ago

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Angela

Not good at all. Joel A came to my door promising me my bill would be a few more dollars than what I would be paying with ADT. And that my final bill was more than 1000.00 ot would be covered. My monthly bill is over 15 dollars more than what i was paying with ADT. When doing the contract he told me he would adjust it. I've tried to contact him via text and phone and no replies. I've called vivint and there's nothing they could do but give me 2 months free. I'm not happy at all with this service. I am on the verge of canceling and calling better business beauru.

4 years ago

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Verified Customer

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Steve

We Love Our Vivint Security System, it is very reliable and very accessible from Our phones and even opens the garage door

4 years ago

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Jeffrey Edwards

absolutely love it! quality of videos are excellent and love that it has sound too! wouldn't go with another company for nothing

4 years ago

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Caera Flood

I just installed my third alarm system. Service and equipment are the best by far. I will continue using their services and recommend.

4 years ago

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Verified Customer

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Dave Holt

It has been great so far! The camera is very clear so I can see well from my phone and iPad. The customer service is friendly. I have no complaints!

4 years ago

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Brian Busch

All the equipment works! I needed a change after it was all complete and the change was made with no additional charges or complaint. cost is somewhat high - but the system works!

4 years ago

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Verified Customer

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D.INGRAO

Very disappointing. Equipment began failing after 35 days. Waited two weeks for a service technician, who fixed it 3 times and it would fail again within an hour. Then a motion sensor began to send false alarms. The police responded when I was out of phone range. Customer service usually requires a wait time of 30 minutes or more. I cancelled my contract and they removed the equipment. Now I'm still waiting for a refund.

4 years ago

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Verified Customer

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Merry Beitzel

Horrible service for both security and customer service! I have only been late by a few days and at latest a week. Vivint reported to my credit that I was over 60 days late. This caused my credit score to drop over 70 points!! My account had never reflected this and I have always paid inside the month I am due. Only had this service for 3 months and this is just one issue. The quality of the doorbell camera at night is bad. Very scratchy and constantly skipping. My internet is not to blame, because everything else in my smart home works perfectly!

4 years ago

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Verified Customer

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Norman

The cameras rarely work. I have spent several occasion over five or six hours on the phone with their technical support trying to fix the cameras but they refuse to send out a tech to fix it. They keep telling me to reboot the panel and they doesn’t actually fix the problem. When the equipment works, it is great but when it doesn’t, it is basically useless.

4 years ago

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Verified Customer

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M

Everything has been pretty good. There are pretty good features. I like the video. It is nice to feel secure, it is very comforting.

4 years ago

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Paul

Being able to feel secure and being able to see what is going on outside the house when you are not there is the best. It is easy to use.

4 years ago

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Shameka

Best thing is the keyless entry. The cameras does have a delay but everything works and everyone was great, from the salesperson to the people on the phone.

4 years ago

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Linda

The cost of the equipment is a little pricey but it gives me peace of mind because I live by myself. I am pleased with it. They always answer my questions.

4 years ago

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Verified Customer

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Robin

Durable, dependable, the only thing I suggest is not having to install in on the day. Make appointments better suited for your time schedule.

4 years ago

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Verified Customer

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Gins

The features that it comes with such as the cameras are great. It notifies you if somebody comes to the house. It is easy to get a hold of somebody quickly to talk to.

4 years ago

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Verified Customer

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Kerry

Easy to use and I can see what is going on at the house when I am not there. There haven’t been any issues that they could not fix.

4 years ago

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Donna Sheline

Representatives are always professional and easy to work with. The system is great and provides a safe and peaceful environment.

4 years ago

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Verified Customer

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Valente Ortiz

Poor installation service. The installer lost the key to my panel box and he has not contacted me to replace the lock or return the key. I am very upset and fear that my safety is jeopardized because he left my house with the key to my lockbox for my alarm panel. I have been trying to get some help from the POC Will R. but he has failed to resolve the problem.

4 years ago

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Verified Customer

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Unsatisfied Customer

My experience has been horrible. The salesman said that I would not be billed for the first month's service because I had just paid my monthly bill with my prior provider. However, I was still billed. Shortly after I switched to Vivint, the salesman stopped responding to my calls and texts. I'm leaving Vivint after less than one month due to their horrible service. It is the worst service I've ever received. Do not recommend

4 years ago

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Verified Customer

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John

Well the video is the only thing that seems to be working and that is fine, but I don't like the garage door opener-it messed up our regular push button garage door openers and when trying to use it on the app just takes too long for it to open or respond thru the app. I really don't like it

4 years ago

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Verified Customer

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Heriberto Rodriguez

Vivint has been everything I have expected and more. I love how user friendly it is. Great security system for the money. 5stars

4 years ago

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Verified Customer

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Gina Paradis

Right now I am not a very happy camper with vivint. My cameras do not work right! I cannot get any body here until the 29th of September and today is only the 8th! When I talk to someone they have no clue what to do. That is after I have been on hold for 45 minutes and switched numbers 3 or 4 times.

4 years ago

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Verified Customer

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Deborah Jones

THE CUSTOMER SERVICE PERSON WHO CAME TO MY DOOR WAS NICE AND PLEASANT AND HE NEW THE PRODUCT VERY WELL AND THE INSTALLTION OF THE EQUIPMENT WAS DONE QUICKLY.

4 years ago

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c horkey

Not happy, I had called in to solve a problem and it still has not worked. I dont like where the good camera is . He put it there anyways . every camra is to low like he didn't want to get up on a latter

4 years ago

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Verified Customer

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Curtis

Customer service is great. They are always prompt and on time with any needs that I have. The system is easy to access and to use.

4 years ago

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Benjamin

Love the cameras and just about everything about it. It is a really good system. It is secure and wonderful. They are also really nice as was the technician.

4 years ago

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Vanetta

The techs they hire are not qualified to do their job. I like the technology, it is pretty current, and the app and when you call them they are able to fix whatever issue you are having.

4 years ago

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Verified Customer

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Darby

Best service to go with for the protection, they cover everything I need them to cover and I can call them in the middle of the night.

4 years ago

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Verified Customer

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Danielle

Vivint is a really good security system and it is cost effective. I feel like is made of quality materials. Customer service is great.

4 years ago

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Verified Customer

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Nicole

Affordable and the best thing is the video camera. It is easy to use and they provide clarity and explain things extremely well.

4 years ago

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David

The equipment is easy to use. It is a little expensive but other than that it is good. The mobile access is good. They follow through on the promises they make.

4 years ago

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Verified Customer

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Stephen

Easy to use and they were able to offer me things to tailor it to our specific purposes that we need in our home. Installation was really great.

4 years ago

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Rose Cleveland, MS

I am pleased with the company. They have responded quickly when I had a question. Fortunately, I have not had a security issue.

4 years ago

Reply from Vivint

Thank you for your feedback, Rose! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

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Verified Customer

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Anthony Larry Jr. Alexandria, LA

If electric goes of it looks like the system does not work. But I'm still new with the program and I want to giver it a chance.

4 years ago

Reply from Vivint

Thank you for your feedback, Anthony! We are so glad to hear about your experience with Vivint.

Sep. 10th, 2020

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Verified Customer

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Linda Bullard Jonesboro, GA

I really like the cameras (doorbell & over the driveway). It is very cool to be able to see who's visiting my property, while I'm away from home. So far so good.

4 years ago

Reply from Vivint

Thank you for your feedback, Linda! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

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Verified Customer

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Gordon Ford

We are extremely happy with the service and response time to anything that has happened, definitely recommend Vivint to all inquiries about them.

4 years ago

Reply from Vivint

Thank you for your feedback, Gordon! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

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Verified Customer

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Elizabeth Gaines Mountain Home, ID

I think having a key fob would be nice, and I am wondering why my friend has received a better offer than me. I don't know how to talk to someone about another Camera

4 years ago

Reply from Vivint

Thank you for your feedback, Elizabeth. We would be happy to look into getting you a key fob, as well as another camera. So that we can, please contact our Support team at 1-800-216-5232

Sep. 1st, 2020

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Verified Customer

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Terry

Customer service is always able to answer my questions. I have no problems with the equipment. We actually moved it from one location to another.

4 years ago Edited January 10, 2024

Reply from Vivint

Thank you for your feedback, Terry! We are so glad to hear about your experience with Vivint and how you're loving your system.

Aug. 25th, 2020

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Billie Woodbury, GA

Equipment is up to date. I am glad I have it though I did have a bad experience with them when I first signed up and it is not loud enough if you are in the upper part of the house.

4 years ago

Reply from Vivint

Thank you for your feedback Billie. We appreciate your honesty about your experience. Please contact us in the future if you would like to expand your system to other parts of your home. If you would be interested, please contact our Support team at 1-800-216-5232

Aug. 25th, 2020

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Michael Huntington, WV

Like the cost and the quick response. The system seems to operate flawlessly. They are always willing to help you if you call customer service.

4 years ago

Reply from Vivint

Thank you for your feedback, Michael! We are so glad to hear about your experience with Vivint and how you're loving your system.

Aug. 25th, 2020

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