Vivint: Read 8,443 User Reviews From Real Homeowners

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Verified Customer

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Joye Midlothian, VA

The security system does what it supposed to do. I never have to call customer service about it. It is an upgrade from what I had before.

4 years ago

Reply from Vivint

Thank you for your feedback, Joye! We are so glad to hear about your experience with Vivint and how you're loving your system.

Aug. 25th, 2020

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Verified Customer

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Kevin Colorado Springs, CO

They worked with us when there were some issues. It was with the house when we purchased it and they went out of the way to make it so the seller had paid it off.

4 years ago

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Verified Customer

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Martin Houston, TX

My home looks more secure with Vivint. It’s unique. You can see anyone coming to your door. I am pleased with it, everything is great.

4 years ago

Reply from Vivint

Thank you for your feedback, Martin! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

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Verified Customer

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Diane

Some friends recommended Vivint to us. The staff is very good, they are helpful, and we have had very few problems with the equipment. The app was a little bit difficult.

4 years ago

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Verified Customer

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Claudia Michigan City, IN

Helped me fix my problem and sent the technician out to also check problem with the extra insurance that I took out really helps faster service also

4 years ago

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Verified Customer

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John Easton, PA

Been with Vivint for 13 years and they are too notch company. I recommend thenm to everyone who is looking for security company for their home.

4 years ago

Reply from Vivint

Thank you for your feedback John! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Keith Sperry Draper, UT

Excellent. The service is very prompt, and they have been helpful and understanding with errors I've made like false alarms etc

4 years ago

Reply from Vivint

Thank you for your feedback Keith! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Christine McKenna Palm City, FL

No complaints. Love the system. I can on my cats during the day with cameras. I don't have to worry about getting locked out with door knob.

4 years ago

Reply from Vivint

Thank you for your feedback Christine! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Jill

We have the Vivint security system and we love it. Having the doorbell camera has been really nice. We love that we can check the app from our phones wherever we are.

4 years ago

Reply from Vivint

Thank you for your feedback Jill! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Glen Bardstown, KY

Very quick to respond to alarms. Peace of mind when leaving the house. Peace of mind at night when setting stay at home alarm. Feel much safer against home intruders.

4 years ago

Reply from Vivint

Thank you for your feedback Glen! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Tina Byram, MS

I have not experienced any problems with Vivint, always received calls if a problem arises. Also, receives emails about promotions but too often.

4 years ago

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Verified Customer

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Robert Wade Del Rio, TX

Mostly positive...some of the support for digital access/control isn't where it needs to be, but the systems are great and the support for security is fantastic.

4 years ago

Reply from Vivint

Thank you for your feedback Robert! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Harry Covington, GA

Been a good experience so far with them. Just an outage or two here or there and a false alarm due to motion sensor going off when no one was home and no entry.

4 years ago

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Verified Customer

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Frank Burkburnett, TX

Mixed feelings.. There has been a couple of times the system has failed during the night. This has left me with the feeling that your system might go off during the night falsely.

4 years ago

Reply from Vivint

Thank you for your feedback Frank. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Aug. 5th, 2020

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Verified Customer

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Debbie Roberts Decatur, IL

Excellent service. Every time I've called to ask a question or had a problem was treated well and things were taken care of.

4 years ago

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Verified Customer

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Edward Michael Avaritt

Very good experience - the reps are very professional and seem to know what they are doing. I really like the way they set up my system

4 years ago

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Verified Customer

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Derwin Robinson

Great system! Best alarm system I've used and their monitoring service is always on point. Vivint gives me and my family the added since of security!

4 years ago

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Verified Customer

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Debra Gould

When my main board stop working they were here the next day and replaced it no charge and then checked the rest of the system.

4 years ago

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Verified Customer

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Bennie Mann

Excellent service! We moved 3 times in one year and each time Vivint came out removed our old equipment to our new home!

4 years ago

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Verified Customer

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Andrew Scott

Visit has been protecting my family for over six years. My wife and kids have never felt has secure as they do with Vivint.

4 years ago

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Verified Customer

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Diane cahelo

Good company - the only issue Is the door bell video, it does not notify you when someone is there. You always have to reboot the system weekly for it to work properly.

4 years ago

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Verified Customer

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Anna Jones

I've had Vivint for several years and find it to be very effective. I recently added a ping camera to my system. Customer service has always been helpful when needed.

4 years ago

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Verified Customer

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Jill

The times I’ve called, I’ve gotten very good feedback and answers to my questions. There are some bugs, my garage door won’t close some time, but it is a good system.

4 years ago

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Verified Customer

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Carol

Everything is my house is secure. I don’t have any problems with the equipment but it can be sometimes hard to get through to customer service.

4 years ago

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Verified Customer

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Joann

I’ve had Vivint for about 6 years. It’s okay. It is very expensive. Sometimes you have to wait forty minutes for service. I like the cameras and I don’t like ADT.

4 years ago

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Verified Customer

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Leslie

For some reason, my service was discontinued for several months without my knowledge or permission and there is no reimbursement because I was paying during that whole time.

4 years ago

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Verified Customer

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Anonymous

They came to my door and offered to install the system several years ago. It has been easy and they help walk me through whatever I am trying to do.

4 years ago

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Verified Customer

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Lori

The best thing is having it all online. I also like the microphones. They come out to my house quickly when I need them.

4 years ago

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Verified Customer

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Judy

It's all state of the art. It all work well. It does its job and I am thrilled with it. Their customer service is second to none.

4 years ago Edited January 10, 2024

Reply from Vivint

Thank you for your feedback Judy! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Joseph

I feel secure at night. I live alone since my wife passed away. The quality is very good. They do a good job, I hope they lower their prices.

4 years ago

Reply from Vivint

Thank you for your feedback Joseph! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Anonymous

The best thing is the app and the wireless mobile. They do a great job. Every time there is a problem, the problem is taken care of.

4 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Danielle

Customer support is prompt in responding to any questions. The doorbell doesn’t always record what it should or notify but it is easy to have an app.

4 years ago

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Verified Customer

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Linda

It’s dependable. If the system goes down, they take care of it, even through they are not local. Every promise they’ve made, they’ve kept.

4 years ago

Reply from Vivint

Thank you for your feedback Linda! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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David

The equipment is simple to use. I go on my phone and I can see what is going on around my house. Any problem I have, they correct it.

4 years ago

Reply from Vivint

Thank you for your feedback David! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Joel

Everything is working fine and in good condition. The technician and salesperson were great. Everything is accurate. I like the doorbell camera.

4 years ago

Reply from Vivint

Thank you for your feedback Joel! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Sparkus

I feel safe in the house. I can see when people are coming to my door. It is reliable equipment. I would highly recommend Vivint.

4 years ago

Reply from Vivint

Thank you for your feedback Sparkus! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Paula

We get personal contact if our alarm goes off when we're not home. They've always been good, they've always been reliable. We didn't realize the need to replace batteries.

4 years ago

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Verified Customer

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Trevor

The best part of Vivint is the app. We've had some issues with the equipment. Good customer service. I guess their pricing could probably become more competitive.

4 years ago

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Verified Customer

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Sandy

It's reliable. It's very efficient and accommodating and it doesn't take up a bunch of space. Sometimes you get a service representative and sometimes can't.

4 years ago

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Verified Customer

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Tamara

I do have problems with my doorbell camera from time to time. I get all my questions answered when I call in. I don't have to wait long.

4 years ago

Reply from Vivint

Thank you for your feedback Tamara! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Janice

It's good quality work. We're supposed to have a doorbell with a camera in it and we thought they would make the arrangements to install the doorbell, which they didn't so we don't have that attached.

4 years ago

Reply from Vivint

Thank you for your feedback, Janice. We'd like to see how we can assist you with your issues. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of. 18002165232

Jul. 15th, 2020

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Verified Customer

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Anonymous

The person who installed it was extremely helpful and knowledgeable and the quality of the security experience is very high.

4 years ago

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Verified Customer

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Flor

Always friendly quick and efficient. I like the technology Vivint has. They are quick in case of fire alarms. Up to date with technology.

4 years ago

Reply from Vivint

Thank you for your feedback Flor! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 13th, 2020

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Verified Customer

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Mary

The system works pretty well and I feel safe. Sometimes it does give false alarms. The team explains everything and updates me.

4 years ago

Reply from Vivint

Thank you for your feedback Mary! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 13th, 2020

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Verified Customer

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Jay

They always help me and I've never had an issue after I talk to customer service.. It's fixed every time. The hardware has never failed.

4 years ago Edited January 10, 2024

Reply from Vivint

Thank you for your feedback Jay! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 13th, 2020

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Verified Customer

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Denise Paducah, KY

Excellent, always helpful if any issues arise, spot on if an alarm triggers. We're very comfortable with using them as our security service.

4 years ago

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Verified Customer

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Jim S. Poplar, MT

Vivint has given me real piece of mind knowing they are monitoring my home when I am away. fast response from thier monitors gives me a good sense of security.

4 years ago

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Verified Customer

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Amere Zephyrhills, FL

My experience with Vivint has been positive. I love the system and am so glad I switched from my previous home security company.

4 years ago

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Verified Customer

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Thomas and Lori Karolewski Chicago, IL

My wife and I have had Vivant monitoring our home for over four years and we have never been disappointed. We are extremely happy with this system.

4 years ago

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Verified Customer

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Lisa Mesa, AZ

Very happy with the service. If any questions arise, the service tech has been very helpful in helping me understand and resolve the issue.

4 years ago

Vivint Reviews