Vivint: Read 8,451 User Reviews From Real Homeowners

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Verified Customer

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anonymous

Quick response time and they answer all my questions. The equipment doesn't always work. A couple of locks had to be replaced. They should allow more cameras

6 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Tiawana

I like viewing my home from my phone. When I do have problems with it I can call and they'll fix it right on the spot by helping me troubleshoot.

6 years ago

Reply from Vivint

Thank you for your feedback Tiawana! We are so glad to hear about your experiences with us and your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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David

I can see my home when I'm away. When I call them they instruct me how to figure out things. It could be a little cheaper.

6 years ago

Reply from Vivint

Thank you for your feedback David! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Marian

I'm very pleased with their service. They've always been very responsive. I like the equipment. Its equivalent to what I had years ago with ADT.

6 years ago

Reply from Vivint

Thank you for your feedback Marian! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Daniel

Customer service has always responded very quickly and been very courteous. When we've had technicians here they've also been very good.

6 years ago

Reply from Vivint

Thank you for your feedback Daniel! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Robert

So far so good. It works well. They've been pretty good at answering questions and getting anything you didn't understand straightened out.

6 years ago

Reply from Vivint

Thank you for your feedback Robert! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Latasha

The price is not that bad. I had a problem not too long ago and it seemed like no one from customer service new what was going on.

6 years ago

Reply from Vivint

Thank you for your feedback Latasha! We appreciate you letting us know about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 so we can go over any concerns that you have.

Mar. 5th, 2020

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Verified Customer

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Nacu

I've had really good experiences with them. They come in a timely manner and are responsive to calls. No issues with the equipment whatsoever.

6 years ago

Reply from Vivint

Thank you for your feedback Nacu! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Supriyadi

I am very satisfied. I can monitor all the activities at my place when I am out of the country. All of the equipment is simple and working very good.

6 years ago

Reply from Vivint

Thank you for your feedback Supriyadi! We are so glad to hear about your experiences with us and how you're enjoying monitoring your system when abroad with your app. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Delores Passmore

I rate Vivint very positively, their products are quality, they provide excellent, timely service and I am a proud customer.

6 years ago

Reply from Vivint

Thank you for your feedback Delores! We are so glad to hear about your experiences with us and your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Susan L. Curtis

Great customer service. Gives piece of mind while traveling. App is great to make changes to lights, temperature while not at home.

6 years ago

Reply from Vivint

Thank you for your feedback Susan! We are so glad to hear about your experiences with our service. When you have a chance, give us a call at 1-800-216-5232 to get your referral code.

Mar. 5th, 2020

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Verified Customer

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Paris

I like the customer support. They were very helpful whenever I had a problem, they took care of it right away. I recommend them.

6 years ago

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Verified Customer

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Sylvester

They're always there for your needs and always willing to comeback and replace whatever you need and they always send an experienced technician.

6 years ago

Reply from Vivint

Thank you for your feedback Sylvester! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Sheila

Our neighbor had Vivint so we tried it. They answer your calls right away and if you have an issue, they fix it. It is easy to access and work.

6 years ago

Reply from Vivint

Thank you for your feedback Sheila! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Volise

It's alright. It goes off a lot and you can't really heat the sound. They should work on it a bit better because not everything is being recorded. Customer service is nice people when I do call.

6 years ago

Reply from Vivint

Thank you for your feedback Volise. We would love to look into your concerns with your system. Please contact our chat team using this link:

Feb. 23rd, 2020

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Verified Customer

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Jessica

It makes me feel safe and secure. I like what they offer. Customer service is always able to help and go above and beyond.

6 years ago

Reply from Vivint

Thank you for your feedback Jessica! We are so glad to hear about your experiences with us and how you're enjoying your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Vernon

I like the technical support. They were easy to talk to and also are very helpful. The camera systems provide high quality resolutions.

6 years ago

Reply from Vivint

Thank you for your feedback Vernon! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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James

Expensive equipment but has been dependable. Cutomer service is hit or miss depending on who you get on the phone and how educated they are about their products.

6 years ago

Reply from Vivint

Thank you, James, for your feedback! If you find that you have any questions about your system check out our support site using this link:

Feb. 14th, 2020

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Verified Customer

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Shiellah

I have been with Vivint customer for 8 years. From previous years I had a good experience with them. Customer service was great but just this past 2 years I noticed a decline to quality of service. I'm just a few months away from end of my contract and seriously considering transferring to a different service provider.

6 years ago

Reply from Vivint

Thank you, Shiellah for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Feb. 15th, 2020

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Verified Customer

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Dr Price Kagey

When we signed up fore Vivint (from a real hustler) we were promised a $300 cash "bonus" to pay off the early retirement of our current policy. About a year later I called Vivint and was told there was no such policy, so we were swindled by this guy and his brother who installed the system.

6 years ago

Reply from Vivint

Thank you, Dr. Price, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Feb. 15th, 2020

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Verified Customer

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Matthew Fairmont, WV

Good equipment and service. The app it convenient. Any time I've had any thing they needed fixed they've done it immediately.

6 years ago

Reply from Vivint

Thank you, Matthew, for your feedback! It is so good to know that you're enjoying your system and our services. When you can, reach out to our chat team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Isaac Indianapolis, IN

I'm not happy with Vivint at all. It's outdated. They are not responsive. I call and express my concerns about the technology problems and I get no response. I would like to suggest that they do a better job of providing superior customer service. I think they should do a better job at responding to concerns the complaint that have been expressed by the consumer.'

6 years ago

Reply from Vivint

Thank you, Isaac for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Feb. 15th, 2020

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Verified Customer

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Juridia Indianapolis, IN

I think it's good technology. I can be out and set the alarm. I can check who came when I wasn't home. Last time I called customer service couldn't help me fix the problem.

6 years ago

Reply from Vivint

Thank you, Juridia, for your feedback! It is so good to know that you're enjoying your system. When you can, reach out to our chat team, they can help with any concerns you have regarding the system and get you a referral code, using this link:

Feb. 15th, 2020

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Verified Customer

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Gary Pahrump, NV

They are a great company. I am still using their old system and haven't upgraded to the new one. They've always taken care of my problems and have done it very quickly.

6 years ago

Reply from Vivint

Thank you, Gary, for your feedback! It is so good to know that you're enjoying your system even if it is one of our older versions. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Teresa

It's very good quality and easy to use. They have always provided excellent service and excellent support service on the phone.'

6 years ago

Reply from Vivint

Thank you, Teresa, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Chris

The combination of feature and price made me sign up. It was all really easy when there were a couple of hardware issues for customer service to take care of it.

6 years ago

Reply from Vivint

Thank you for your feedback Chris! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Kelson

Customer support is quick and always solve my issue. The equipment is innovative and it is good being able to star connected with my home.

6 years ago

Reply from Vivint

Thanks for the feedback, Kelson! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Feb. 10th, 2020

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Verified Customer

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Allison Savannah, GA

I am thinking about changing companies. They need to do something better with their service. customer service tries to fix the problem when you call them but the videos are missing and I can't play them back.

6 years ago

Reply from Vivint

Thank you for your feedback Allison. We appreciate your honesty about your experiences with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Feb. 15th, 2020

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Verified Customer

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Bessie Fayetteville, NC

Never had a problem with Vivint. They know what they are doing and very courteous. When my alarm when off, they were on the ball and called me.

6 years ago

Reply from Vivint

Thank you for your feedback Bessie! We appreciate you letting us know about your experience with us and our service. We value the opportunity that we have to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Joaquin Deltona, FL

Provides ample coverage of the house and basically covers all. They've been very prompt and attentive when resolving any issues that have arisen.

6 years ago

Reply from Vivint

Thank you for your feedback Joaquin! We are so glad to hear that you're enjoying your system and appreciate you letting us know about your experience with us. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Ed Needles, CA

It looks good and is new. I feel comfort in knowing that the house is secures. I can understand the people when I call for help.

6 years ago

Reply from Vivint

Thank you for your feedback Ed! We are so glad to hear that your system is giving you peace of mind, and we appreciate the opportunity that we have to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Franklin vera

Excellent is the category in my opinion since l have been received services which already represent few years. Thanks Vivint"

6 years ago

Reply from Vivint

Thank you for your feedback Franklin! We appreciate you letting us know about your experience with us. We value the opportunity we have to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 4th, 2020

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Verified Customer

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John Sweitzer

Efficient well communicated and good equipment. I appreciate the follow up eMails after any event. I have recomended VIVINT to my neighbors"

6 years ago

Reply from Vivint

Thank you for your feedback John! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code, that can lead to really great perks, using this link:

Feb. 4th, 2020

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Verified Customer

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Beverly Smith

Very good I've had a real sense of peace since I installed Vivint. Live the fact that I can watch my home from anywhere"

6 years ago

Reply from Vivint

Thank you for your feedback Beverly! It is so good to know that you're enjoying your system and that it is giving you and your family peace of mind. When you can, reach out to our chat team to get your referral code using this link:

Feb. 4th, 2020

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Verified Customer

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Joseph Bailey

It's been all good so far. System works well and installation and service people were knowledgeable efficient and friendly"

6 years ago

Reply from Vivint

Thank you for your feedback Joseph! We appreciate you letting us know about your experience. We value the opportunity we have now to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 4th, 2020

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Verified Customer

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Michael

They are reliable available hands on! They are up to date with equipment an innovation! My only negative comment is they are a little costly an terms are lengthly in time!

6 years ago

Reply from Vivint

Thank you for your feedback Michael! We appreciate you letting us know about your experience with us so far. If you find you have any questions regarding your system, check out our support site using this link:

Feb. 4th, 2020

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Verified Customer

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Wayne

There was an aggressive salesman that showed up at the door so we got Vivint. They have been fairly responsive when I need help and it is in the back ground and nonintrusive.

6 years ago

Reply from Vivint

Thank you for your feedback Wayne! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Ellen

My favorite thing is being able to see what is going on when I am away from home. Usually they do whatever needs to be done as soon as possible.

6 years ago

Reply from Vivint

Thanks for the feedback, Ellen! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Jan. 20th, 2020

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Verified Customer

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Michael

Very happy with them, they are dependable and I've had no problems at all. They've been very good to work with the last 10 years.

6 years ago

Reply from Vivint

Thank you, Michael, for your feedback! It is so good to know that you're enjoying your system and our services. When you can, reach out to our chat team to get your referral code using this link:

Feb. 1st, 2020

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Verified Customer

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Marilyn

The ease of using the system. Customer service has been excellent. The system is in excellent condition and is easy to use.

6 years ago

Reply from Vivint

Thank you, Marilyn, for your feedback! It is so good to know that you're enjoying your system and our services. When you can, reach out to our chat team to get your referral code using this link:

Feb. 1st, 2020

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Verified Customer

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Trudi

I like their service. They are quick and efficient and get problems solved. It works the way it should and I like the speech panel.

6 years ago

Reply from Vivint

Thank you for your feedback Trudi! We appreciate you letting us know about your experience with us so far. When you have a chance, contact our chat support team to get your unique referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Sue

I feel secure and one time I had trouble and I called and they helped me get it worked out because it is easy to operate.

6 years ago

Reply from Vivint

Thank you for your feedback Sue! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Monica

They are very reliable and dependable and quick with responses. The only downside is the battery concept but other than that it is a good security system.

6 years ago

Reply from Vivint

Thank you for your feedback Monica! We appreciate you letting us know about your experience with us so far. When you have a chance, contact our chat support team to get your unique referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Marilynn

The technology is advance and this system is good for me. It is convenient and easy to use and the price is good. Customer service is the best.

6 years ago

Reply from Vivint

Thank you for your feedback Marilynn! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Robert

We've had some problems but tech support has always tried to help us out when ever we've had problem and so far it's been good.

6 years ago

Reply from Vivint

Thank you, Robert, for your feedback! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 1st, 2020

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Verified Customer

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Richard

Normally they take care of problems rather quickly but I am not completely satisfied with the doorbell camera but I like the actual security portion of it.

6 years ago

Reply from Vivint

Thank you for your feedback Richard! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Kevin

Staff was friendly but they always say they are going to send emails in five minutes and it takes five days. There is a lot fixing that needs to be done. Sometimes the camera is laggy and some of the time it doesn't even work.

6 years ago

Reply from Vivint

Thank you, Kevin, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about the camera and response times further. Please contact our chat support team at your convenience using this link:

Feb. 1st, 2020

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Verified Customer

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John

It's nice that somebody is at the other end of the line and that real people deal with it. The security is a little pricey but they respond right away.

6 years ago

Reply from Vivint

Thank you, John, for your feedback! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 1st, 2020

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Verified Customer

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Frank

It feels nice feeling secure and that it alerts somebody. They always answer questions. The battery doesn't always work.

6 years ago

Reply from Vivint

Thank you for, Frank, your feedback! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team for any issue with batteries and to get your referral code using this link:

Feb. 1st, 2020

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Verified Customer

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David Galletti Killeen, TX

Best Company, Best service, any time the alam goes off they communicate with you so you know they are there, not like the other one I had.

6 years ago

Reply from Vivint

Thank you for your feedback David! We are so glad to hear about your experiences with us when your alarm has gone off. When you have a chance, contact our chat support team to get your referral code, that can lead to some great perks. using this link:

Feb. 15th, 2020

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