Vivint: Read 8,449 User Reviews From Real Homeowners

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Verified Customer

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Terry

It's affordable and easy to use. They call us whenever there's an issue or if we call them they're very helpful. They tell us how to resolve it.

6 years ago

Reply from Vivint

Thank you for your feedback Terry! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Susan

I haven't had any problems. They have contacted me when my alarm has been triggered. I think the price has gone up a little high.

6 years ago

Reply from Vivint

Thank you for your feedback Susan! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Anthony

I do recommend them to friends. It's pretty good equipment. I've got two sensors that have been out for six months and nobody has bothered to give me a call and find out why.

6 years ago

Reply from Vivint

Thank you for your feedback Anthony! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Robert

Customer service is always available and their skills are great. Everything is wonderful and it works. Lower prices would be great.

6 years ago

Reply from Vivint

Thank you for your feedback Robert! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Richard

They are always there when I pick up the phone. The best thing is quick response. I needed the fire department and they were right there.

6 years ago

Reply from Vivint

Thank you for your feedback Richard! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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anonymous

I like the control panel and how you can operate it from your phone. It's easy to work and operate and they work very effectively.

6 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Enrique

I'll be honest I want to change it but I have a contract so I''m not able to right now. We are experiencing sometimes we need to rebut the equipment. Customer service is easy to talk to. They are helpful and knowledgeable.

6 years ago

Reply from Vivint

Thank you for your feedback Enrique. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Verified Customer

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Ronald

Everything has been quite reliable. We've been happy with everything we have. The people arer quite helpful and have been doing a good job.

6 years ago

Reply from Vivint

Thank you for your feedback Ronald! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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M

I am enjoying Vivint. It is just beautiful. They do all the work for me. They call the police in case something goes wrong and the police come right out.

6 years ago

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Verified Customer

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Emily

I like everything about it. I like when the doorbell rings and I am able to see outside. We don have any problems with it.

6 years ago

Reply from Vivint

Thank you for your feedback Emily! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Rebecca

The peace of mind is the best thing, though the equipment doesn't always work. Customer support has been nothing but helpful.

6 years ago

Reply from Vivint

Thank you for your feedback Rebecca! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Ashley Tybo, NV

Pretty low payments and I appreciate that. Everything is pretty good. It's easy to access and there is the mobile app from your phone at any time.

6 years ago

Reply from Vivint

Thank you for your feedback Ashley! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Bryant Lake Charles, LA

The customer service representative was very professional. I know that their doorbell cameras are excellent and picks up excellent visuals.

6 years ago

Reply from Vivint

Thank you for your feedback Bryant! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Anonymous Fresno, CA

The response was immediate. They have excellent equipment. They have excellent customer service and a dependable product.

6 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Monica Turlock, CA

All of the time that I've had trouble, they're right out here like a couple days later but they're busy. It's cutting edge leading the industry.

6 years ago

Reply from Vivint

Thank you for your feedback Monica! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Carrie Bentonville, AR

They've always answered my questions and concerns quickly and effectively. They are always up to date and give me the care that I need.

6 years ago

Reply from Vivint

Thank you for your feedback Carrie! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Adriana Jacksonville, FL

They are always there to answer questions and solve whatever problems the minute I call. Everything is simple and easy to use.

6 years ago

Reply from Vivint

Thank you for your feedback Adriana! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Terri Wichita Falls, TX

They have been prompt about every issue we've had. The only thing we have to do with the company is change out the batteries.

6 years ago

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Verified Customer

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David peacock

I switched phones in 2017 haven't been able to monitor from app since. And I live in a sketchy neighborhood and have a faded out sign from 2014 and thieves probably think I have not paid my bill.

6 years ago

Reply from Vivint

Thank you for your feedback David. We would love to look into your concerns with the app further. Please contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Dimples

They have been okay. They get a service tech here within a reasonable time. I have had to call a couple times and have gotten through in a decent amount of time.

6 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Jason

They have been able to ultimately figure out whatever issues I've had. The equipment does what it's supposed to do. It's easy to use.

6 years ago

Reply from Vivint

Thank you for your feedback Jason! We are so glad to hear about your experiences with us and your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Alicja

They are always on top of it and get things quickly resolved when need be. Right now I've got some old stuff. I could do with some newer equipment.

6 years ago

Reply from Vivint

Thank you for your feedback Alicja! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Elisa New Orleans, LA

They've been responsive when I've contacted them. It gives me peace of mind. It's up to date and easy to use and it's working for me and mu family.

6 years ago

Reply from Vivint

Thank you for your feedback Elisa! We are so glad to hear about your experiences with us when you have contacted us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Taurus Snellville, GA

Easy, up to date equipment. I like the mobile phone features. Every time I call with issues, they took care of it right away.

6 years ago

Reply from Vivint

Thank you for your feedback Taurus! It's so good to hear how you're enjoying your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Emily Institute, WV

Vivint protects you and if something goes wrong you are alerted. They system is easy to use. They're always professional.

6 years ago

Reply from Vivint

Thank you for your feedback Emily! We are so glad to hear about your experiences with us and our service. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Donnovan

The best part is I can control it on my phone. I got them because they were doing a promotion. They don't really have a customer rep in my area anymore.

6 years ago

Reply from Vivint

Thank you for your feedback Donnovan! It is so great to hear how you're enjoying controlling your system through the app. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Kenneth Chrisner

I like the way they respond should you ever need them. I've had two minor problems with the system and I could not ask for better service.

6 years ago

Reply from Vivint

Thank you for your feedback Kenneth! We are so glad to hear about your experiences with us and your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Kimberly

Not happy bill keeps getting mixed up takes it out of one account then tells me i have not paid then i have to take a pic of my bank account and send in just to prove yall did take my money

6 years ago

Reply from Vivint

Thank you for your feedback Kimberly. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Verified Customer

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Dan Jackson

Uninstall and reinstall security system. Transition went very well!!! Staff was very courteous, efficient and professional.

6 years ago

Reply from Vivint

Thank you for your feedback Dan! We are so glad to hear about your experience with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Nancy Gilmer

They've always responded when my alarm went off even though it was set off by me by accident. Appreciate knowing they are there__

6 years ago

Reply from Vivint

Thank you for your feedback Nancy! We are so glad to hear about your experiences with us when your alarm has triggered. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Chadrick Ray City, GA

Better service than ADT. I like that I can log in from my phone and look at my camera doorbell. They had good customer service.

6 years ago

Reply from Vivint

Thanks for the feedback, Chadrick! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Oct. 28th, 2019

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Verified Customer

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Cory Moreno Valley, CA

They visit our home and gave us a great presentation. They handle everything we need them to handle and typically have the newest stuff.

6 years ago

Reply from Vivint

Thank you for your feedback Cory! It is so great to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Steven Wartrace, TN

Every time we've had a problem they've been there for us. It protects everything in our home. You're able to access it on the phone.

6 years ago

Reply from Vivint

Thank you for your feedback Steven! We are so glad to hear about your experiences with us and with your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Lee Norco, CA

The equipment seems to be very useful and works very well. However one of my cameras works intermittently and after a couple of service calls it's still works intermittently.

6 years ago

Reply from Vivint

Thank you for your feedback Lee! We appreciate you letting us know about your experience with your system . When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Accidental Gardner

I have been with Vivint for about 6 or 7 years now. When I first got the service, it worked seamlessly. However, after about four years I started having problems with the system. THE SYSTEM SUCKS; CUSTOMER SERVICE SUCKS. The first thing they are trained to do is tell you that you need to upgrade your system. The cost to upgrade my system was $1,800 and they would put me under a new four year contract. Even explaining the problems that I had, I was told that the only thing we can do is to upgrade your system...ah not for $1,800 and it may or may not work. The doorbell sucks; it buffers and by the time you can talk to the person at the door they have walked away. Vivint tried to tell me it was my internet. I have had not problems with my internet. Let's talk about service calls...they want you to either troubleshoot yourself with the person on the phone or you WILL pay a service call if they come out. The monthly service is expensive. They have started to go up $5.00 every year, for what, other than simple company GREEDFLATION. I HATE Vivint and I looking diligently for another company. I WILL NOT PAY $1,,800 for equipment. Shame on Vivint for horrible customer service and expensive, non working systems.

1 year ago

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Judy Hodge Sacramento, CA

We like the camera a lot when we are away. Not only does it show who is at the front door on my cell phone but I can talk to them which is a big plus. Also we like the all the alarms on the windows and doors, it lets you know when the doors are opened. Great service.

4 years ago

Reply from Vivint

This is great feedback, Judy! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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WSS Colorado Springs, CO

We love our Vivint Security System! Easy and fool proof for the most part, and gives us 24/7 peace of mind. The only hiccup we ever had was when we forgot our passcode, and set off the alarm. The lady on the other end laughed with us, and helped us out.

4 years ago Edited September 14, 2021

Reply from Vivint

This is great feedback, WSS! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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MEast Forest Park, IL

Moved from ADT ==> Vivint in 2014 because of the high quality of the cameras visually and it records sound. Mobile app is fairly functional. The company no longer supports similar app functionality on line - I miss that. I also had to finance the equipment, could not pay for that out right. I did so with the finance company, but that was an unnecessary burden.

4 years ago

Reply from Vivint

This is great feedback, MEast! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Shante Reeder Ogden, UT

All of the people we have worked with at Vivint have been very helpful and friendly. It gives us peace of mind to know that our security system is reliable while we are away. We love the smart phone features, and how easy it is to check in from the phone.

5 years ago

Reply from Vivint

Thank you for your feedback Shante! We are so glad to hear about your experience with the service and how you're loving your system.

Sep. 8th, 2020

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Alex Polyanskiy

Great features and benefits to the home. I can control my garage, doors, lighting, air and arm the system through my smartphone. The amazon echo makes it convenient for day to day tasks. Had one issue with the doorbell camera and Vivint came out within a few days to make sure I'm satisfied. Would def recommend giving it a try!

5 years ago

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cain

Well I'm a new customer and have the most recent system mine does record to the space monkey if motion is detected and I can also see a notification on my phone and watch and speak to who is there plus I have the medical alert for my dad who lives with us I believe it is a great system salesman where friendly and installers stayed till the job was done

5 years ago

Reply from Vivint

Thank you for your feedback Cain! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Joel Farrar

I've had Vivint for years and the service has always been excellent. I like the contract length because Vivint doesn't raise the monthly cost unlike my last company. Also nobody else has the doorbell camera which is my favorite part of the package.

5 years ago

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Brian Amezola

we have had Vivint for many years going back when they were called APX. the customer service has always been great and we have had a couple of pieces of equipment replaced at no charge and we have been out of contract for years. i have recommended them to family and friends who have all been satisfied.

5 years ago

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Amanda

2 months ago we switched from ADT to Vivent and so far we are very happy with our choice. We chose to add the smart thermostat and stationary camera features which really help us get a daily benefit from our system. I installed the app on my phone so I can change the thermostat if I am going to be home early and also get alerts when my alarm is triggered, etc. The alerts are completely customizable. We also have 3 fire/freeze alarms in our house. At the end of the day it might be pricey but you get what you pay for!

5 years ago

Reply from Vivint

Thank you for your feedback Amanda! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Kim Hayes

Read some negative reviews and don't understand. I have Vivint both in my Home and in my Business, and have NO problems at all. My Cameras work great, I love being able to turn up or down my Air Conditioning not being in either location. I think the problem with others is they don't know how to actually use or work the system.

5 years ago

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Cecil Farmer

I have the doorbell and inside cameras and the doorbell camera. I think I have sensors for all my doors. And I got the glass one too, you know, the one if you break the glass it sets it all. The salesman I talked to, Rivers I think was his name, did a really good job selling the system to me. I have been really satisfied with everything so far.

5 years ago

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David Richards

We LOVE Vivint. It has been worth every penny and we have always had prompt service to fix anything we need or just answer questions. Our utility bill is lower and we feel safer being able to have so much control over our home. Highly recommend!

5 years ago

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Dan

Called in today to speak with Technical Support. Got a great guy named Dan.... He spent 37 minutes on the phone with me explaining things about my system that I did not know. He could not have been better or more professional. Sorry I did not get his last name to give him credit.

5 years ago

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Eric Baertsch

Amazing customer service, I love being able to get alerts and pull my cameras up right on the app on my phone. My kids love seeing who is at the door through the nice panel inside the home. The monitoring center is prompt in the event of an alert and I feel 100% safe with Vivint

5 years ago

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Jeff Thibodeaux

Have been a VIVINT client for 8 years. Anytime a have a question the response has been immediate. We have transitioned through 3 upgrades . With each upgrade the technician arrived on time, was very knowledgeable and professional. Also, with each upgrade we received a .substantial increase in technology with a very minimum associated cost . .

5 years ago

Vivint Reviews