Vivint Reviews
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7.7
Overall Score
Joseph Edwards
Vivint more than delivered on all fronts. I'm a previous customer now of two other major alarm companies listed in your top 10 both of which were challenging to work with. Also found VIVINTS system to be seamless and easy to use.
6 years ago
Yvonne Carmichael
I have been nothing but pleased with my Vivint system. No problems, whatsoever, encountered now that I have had it over a year. I feel much more secure in my home since I had it installed. I would highly recommend it from sales, to product/service to customer service.
6 years ago
George Mahieu
great company and great products. A bit more money but has more features than most and will discount for add ons. Been with them 5 years and never an issue, even no charge to move from texas to georgia and install new equipment. as I had in texas.
6 years ago
Jodi Gammon
Everything about my account with Vivint has gone great. It's a small thing, I do love the fact that their install team put booties on when they came in my house because some of them come in with dirty feet, so I thought that was nice of them.
6 years ago
Jeff Thibodeaux
Have been a VIVINT client for 8 years. Anytime a have a question the response has been immediate. We have transitioned through 3 upgrades . With each upgrade the technician arrived on time, was very knowledgeable and professional. Also, with each upgrade we received a .substantial increase in technology with a very minimum associated cost . .
6 years ago
Mike Coleman
I had vivint for 4 months and super happy how everything turned out. My sales rep, Michael made sure I was well taken care of from head to toe. Everything from the Alexa to the security we love. Vivint has not let us down!! Thanks Michael and vivint!!!
6 years ago
Michael
We love our system. They respond much quicker than ADT did and I get notified every time my kids come home from school with a video clip from the camera. Def makes my wife and I happy and works great. It seemed pretty pricey at first but for everything you get and all the system does, it's worth it over some cheap outdated system.
6 years ago
Mason
'Are you a traveling man?... then you can use this system to keep an eye on your house while you're 'traveling'! Ha ha this awesome sales rep, Kyle B., from Vivint kept making great jokes about my being a Master Mason and a Shriner. Great system, great reps, so far no problems!
6 years ago
MARIE vICTOR
Yesterday I called Vivint Customer service since my automatic lock was not working. I got disconnected but they called me back. It took a while to set up and correct the lock, customer service was persistent, they did everything possible to help me. I call that true dedication and professionalism and customer service at it's best.
6 years ago
Diana P Lobzun
As a home owner who has experienced a robbery ,I was researching security systems when I found Vivint on- line. Called the Company, made an appointment, discussed equipment plans, decided on a plan and installation was scheduled. That was about three years ago and have been happy with services to date. I was able to use a sensor that locks my automatic garage door. I currently feel safe in my home. I have peace of mind knowing that this system is reliable when I leave home, if for a hour or for a week. Security is a priority for me.
6 years ago
Reply from Vivint
Thank you for your feedback Diana! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.
Aug. 10th, 2020
Greg Litterick
We have had Vivint for about 2 weeks with NO problems. The two gentlemen that installed the system were super nice, friendly, and cleaned up. They explained everything they did, and let us know when they need to be upstairs. The app works great for all the family.
6 years ago
Kevin F
I have had Vivint for almost a year, and have had nothing but great experiences with them, the service, and the Customer Service. I have enjoyed it so much, I decided to use them for a new retail location I opened, and it has been great! I love Vivint and recommend them to anyone showing interest in an alarm system.
6 years ago
Karlane
Everything has gone quite well with Vivint. The one thing I am not crazy about is the price. I understand all the features that Vivint gives but the price is like $60 a month. It's just the price is very high compared to other companies. If they can't minimize it then it's understandable. But the price is very high.
6 years ago
Yvonne Meeks Palm Bay, FL
From the salesman to the install it has been an overall great experience. I absolutely love the system. Pricing could be better but my familys safety is more important to me than a price point. I would recommend Vivint to any and everyone.
6 years ago
Reply from Vivint
Thank you for your feedback Yvonne! We are so glad to hear about your experiences with us and your system.
Mar. 4th, 2020
Ricky
I've had several different alarm systems and vivint by far takes the cake! They took care of more than my doors and a motion sensor They added every sensor I could think of and added a doorbell cam with door locks Alexa and outdoor cameras
6 years ago
OK Sooner Nurse
Love Vivint! The phone app and cameras are wonderful. No complaints at all. Customer service has been very professional and resolved any issues right away. I have had Vivint for almost 6 months now and am thrilled with my choice.
6 years ago
Ryan King
I am fairly satisfied with the security component and only moderately satisfied with their home automation services. I do use some of their home automation services but it's been a little bit unreliable. It doesn't work all the time. I've had to have them come out to resolve several problems over the years. They need to work on their reliability of their home automation side of things.
6 years ago
Reply from Vivint
Thank you for your feedback Ryan! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.
Aug. 10th, 2020
Lee Berreth
We have had Vivint for about 6 years and love it, response time to an alarm is within 1 min. And if you don't answer the cops are on the way! I love being able to control everything on my Android phone. Great work keep it up!
6 years ago
Paulette Wetch
I'm just really glad we have Vivint. We were broken into about two months ago but I didn't have the alarm on. I just never thought anybody would break in when we were home asleep. So now, it's on every night and I never turn it off. They have been excellent in every single way.
6 years ago
Timothy Cook
After reading the comments on this page I went to Armorax's site to see what they offered; they've partnered with another security company and their starter package I believe starts at $0 down. The panel and sensors are Qolsys, so that's good. Monitoring is priced well too, so all in all a great deal.
6 years ago
Timothy O. Muir
Janessa H helped me on the Live Chat to remove the Low Battery Alert on the Control Panel...Not only was she quick and responsive but even laughed via chat at a lame joke I made. Thank you Janessa H and you deserve a pay raise!
6 years ago
Salvador Nunez
Honestly, everyone I have worked with over there - the dispatch, the installation team, the sales team, they have all been great to work with. I have Vivint in my house as well as my business, so I would recommend Vivint to other people as well as business owners.
6 years ago
Laurie Mitchell
Signed up with Vivint about a year ago. We've had nothing but positive experiences from everyone we dealt with. We have a special needs family member and Vivint staff was very helpful regarding the best equipment for our needs. We've never had any issues with the equipment, and LOVE the app!
6 years ago
Michael France
I have no complaints. I'm satisfied. Well, the indoor camera it doesn't always record a motion, but the rest of the system is good. There was one instance when my son opened the door, I didn't have it locked and the alarm was on. The customer service called me right away and I gave over the phone password, everything went fine. I'm glad I have them.
6 years ago
Reply from Vivint
Thank you for your feedback Michael! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.
Aug. 10th, 2020
Doris Hickman
I'm very happy with Vivint. The only problem I have with them is that they keep changing my payment cycle and it kind of throws me off. But I'm still able to make the payments on time. So other than that I'm very satisfied with the company, with the service, and their support.
6 years ago
Marianne Ford Tucson, AZ
My home is complete with Vivint products, cameras, ring door, etc. My complain is with the Ping camera in my home which I have called numerous times about. The camera was detecting motion every 20 seconds during the night (no one up, lights out, etc). They finally sent a replace after I got angry (I should mention I also purchased a new main panel). This camera now doing the same, motion during the night, no views/ events at all on the panel (dark), but you hear sounds. I'm an older person who relies on this equipment for safety/ security, really getting tired of call customer service , losing faith in products and will not recommend to friends that have asked about it at this time. I outright purchased all the equipment and just pay a monthly fee. Seriously thinking of getting rod iron work done on my home windows and doors, something I can trust.....
6 years ago
Reply from Vivint
Thank you for your feedback Marianne. We would love to look into your concerns with your Ping camera further. When you have a chance, contact our chat support team using this link:
Feb. 15th, 2020
Robert Collins Long Beach, MS
Good security company. Security hardware is good and modern. We like the ability to see our front doorbell camera and driveway camera over the Internet no matter where we are. It's also good to have video clips from both cameras to go back and check activity.
Installation didn't take too long. They are quick and responsive when you have an alarm situation.
6 years ago
Reply from Vivint
Thank you for your feedback Robert! We are glad to hear that you're enjoying your system and the app in particular. When you have a chance, contact our chat team to get your unique referral code using this link:
Feb. 16th, 2020
Rebecca Patterson Bessemer, AL
I have had Vivint for six years. I am completely satisfied with the service. Every representative of the company I have been in contact with was very professional and knowledgeable. When my first contract expired, I was given a lower rate for the next 3 years. I recommend this company.
6 years ago
Reply from Vivint
Thank you Rebecca for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you can, reach out to our chat team to get your referral code using this link:
Dec. 12th, 2019
Dennis E Georgetown, TX
I had ADT for years and felt fine about it. I then looked into Vivant and found more bang for the buck and in my feelings a better system. I am very happy and would recommend Vivant to anyone looking into a new/ change in Home Security.
6 years ago
Reply from Vivint
Thank you for your feedback Dennis! We are so glad to hear that you're enjoying your system and we appreciate the opportunity to protect your home and family. When you have a chance contact our chat team to get your referral code using this link:
Nov. 23rd, 2019
jackie Jamaica, NY
I am pleased with the security monitoring system. If the alarm is triggered they will reach out within seconds . However the thermostat is not working. I called for assistance and spent 70 minutes on he phone with a technician. The tech had me going up and down the stairs to turn off house electricity, boiler etc. He concluded that he would express mail a new thermostat to my home. I’ve been waiting 6 days. I called to check the status of the mailing yesterday. I was placed on hold by a rep. Waited 10 minutes and was disconnected. This is disgusting. It’s cold and I am unable to turn my heat on. Also the door lock does not work properly. We can not disarm the door with the code. Every time one of my family members enters our home they have to run to the panel to disarm so the alarm does not trigger.
6 years ago
Reply from Vivint
Thank you for your feedback Jackie. We appreciate you letting us know about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:
Feb. 23rd, 2020
Catherine Newport News, VA
The tech that came out was very knowledgeable and knew what he was doing, so far I have no issues at all. Excellent customer service, those that are having issues I am sorry your having a rough time but I love my security system
6 years ago
Reply from Vivint
Thank you for your feedback Catherine! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 10th, 2020
DC Pooler, GA
The salesman was nice and courteous and yet professional. He was very knowledgeable about the products and services offered. He came back when scheduled.
Installed the same night. Installation was perfect. The installer was well informed and had everything we needed.
6 years ago
Reply from Vivint
Thank you for your feedback DC! We are so glad to hear about your experiences with us and your Smart Home Pros. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 10th, 2020
Luna Chicago, IL
They have been very good to me and my family. Whenever there is a alarm going off by us triggering the system they have called with in seconds. On the phone they have been great and if anything comes up they have taken care of it immediately. So bottom line they have been great to us and we are very satisfied with Vivint.
6 years ago
Reply from Vivint
Thank you for your feedback Luna! We are so glad to hear about your experiences with us when your alarm has gone off. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 10th, 2020
afton lambson South Jordan, UT
Vivint does an amazing job at installation. Count on it taking a long time because they are doing quality work. We were able to get the Vivint Gives Back discount for our child with autism. They have been so good to us and we love the security system.
7 years ago
Reply from Vivint
Thank you for your feedback Afton! We are so glad to hear about your experiences with us and the Vivint Gives Back program. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 10th, 2020
ep Garner, NC
Tech installed firefighter audio sensor and glass break audio sensor. Tech does not know how to do a real test on firefighter and glass break sensors. Asked the tech to call supervisor for assistance. Tech call office and spoke to Emelio. Asked how to do a real test of sensors. Both supervisor and tech said that they only check the signal from the sensor to the panel, NOT A REAL TEST. I insisted to test the firefighter sensor by blowing smoke to the local smoke detector 6 inches away from the firefighter sensor. Tech hesitantly activated the local Smoke alarm, but firefighter DID NOT send signal to Vivint, nor Vivint call me for a fire alert. VERY DISTURBING. Vivint is installing firefighter sensors and not testing them with real smoke test on local smoke detectors.
Tech did not also do a real glass break sound test on the glas break sensor. How do they know it really works after install?Vivint is putting people's lives in danger. Vivint techs and their supervisors need to be trained. People's lives are more important than sales!
Below is the chat conversation with Vivint Support:
12:29:49 PM
Morgan J (VIVINT)
I'm so sorry to hear that you've upset about the firefighter. we can't guarantee the firefighter device will pick up the alert from your existing smoke detector. Due to the fact it is an audio detecting device and if the smoke detector is not hitting a high enough decibel it will not detect the alert.
12:31:53 PM
Me
NOT THE GREATEST ANSWER. YOUR TECH INSTALLED THE FIREFIGHTER 6 INCHES FROM THE LOCAL SMOKE DETECTOR. SMOKE ACTIVATED ALL 5 SMOKE DETECTORS IN THE HOME. STILL FIREFIGHTER DID NOT SEND A SIGNAL NOR VIVINT CALL ME FOR A FIRE ALERT.
12:34:17 PM
Morgan J (VIVINT)
I understand the frustration there. From what you are explaining to me it sounds like your smoke detectors are not hitting a high enough decibel to trigger the fire fighter.
12:35:10 PM
Morgan J (VIVINT)
Our firefighter detector does work. What we can't promise is your smoke detectors will trigger it as we can't guarantee the function of non vivint equipment. If you would like fire protection you'd need to have a Vivint Smoke Detector installed.
12:38:36 PM
Morgan J (VIVINT)
The fire fighter is not a fire/smoke protection device it is an audio device.
12:39:14 PM
Morgan J (VIVINT)
It has a test button on it, the smoke detector does not require real smoke to test.
12:40:58 PM
Morgan J (VIVINT)
Our smoke detectors have a laser in them. when the laser is disrupted it sets off the alarm. When we use the test button it disrupts the laser as manufactured and by blowing smoke into it it does dispute the laser but can damage the equipment, which is why we don't test it with smoke and after an actual fire or smoke alarm we schedule a tech to inspect the equipment .
The fire departments should also be informed about this!!!
7 years ago
Reply from Vivint
Thank you for your feedback EP. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 8th, 2020
flitedeck2000 Albany, NY
The technology is impressive and the customer service has been professional and adequate, I had my system for about 2 years now and everything works as it should.. I have every piece of equipment minus the water leak sensor..Had a few issues in the beginning but all has been sorted out.. I recommend it since i bought all of my equipment upfront, all i pay is $21.50 per month with no contract.. I continue to add to my system whenever possible...purchased equip in dec/2016...
7 years ago
Reply from Vivint
Thank you for your feedback! We appreciate you letting us know about your experience and the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:
Nov. 28th, 2019
A. Lee Henderson, NV
This system was recommended to me through a friend who had it. The sales person was very professional, and installer was also great. Everything from start to finish was seamless for me. I love that I can manage everything from my phone as well. I have had it for almost 1 year now with no issues thus far.
7 years ago
Reply from Vivint
Thank you for your feedback A! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
John Startford
I think this system is the best ever! And I recently got it! And absolutely love it! I read these reviews, I hope to not experience these things, according to my friends that have had it for a few years, they have not had these issues. People just like to complain, to complain. I think everyone should get Vivint!
7 years ago
Reply from Vivint
Thank you for your feedback John! We are so glad to hear about your experiences with us and how you're enjoying your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
DMG Mentor, OH
I purchased a Vivint system through Best Buy. There is no contract and I pay $19.95 a month to self monitor my home. I have smart locks, a doorbell camera, and an indoor camera. When ever I have called customer service it has been top notch. I read these bad reviews and that is not my experience. If you are interested in a system, go to Best Buy.
7 years ago
Reply from Vivint
Thank you for your feedback DMG! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
Thomas Yates Waldorf, MD
I have Vivint and it’s been 2 years. If they don’t up date the system it will go off line / fail you because I experienced it! But when I called to complain we work together and got it right and I’ve falling in love with this company because watching it live happens to be great because of the update on the system. So update your system and you’ll change your feeling about this company and it’s just my experience I’m sharing.
7 years ago
Reply from Vivint
Thank you for your feedback Thomas! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
Jason Cueva Jacksonville, FL
I've had the system in my home for 6 months, and my wife and I love it. Very reliable, and easy to use app. The smart home features are now first nature, and never knew how helpful they could be. Customer service is fast and friendly. We love it.
8 years ago
Reply from Vivint
Thank you for your feedback Jasom! We are so glad to hear about your experiences with us and with your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
kameron Huntington Beach, CA
Have had Multiple other companies. Vivint has blown the doors off of. We have so much more equipment and can open and close our doors and our garages. They set us up with multiple cameras. We can even talk through the door bell and the indoor camera. I can’t believe i have ever had anything else in my house. I am a lifetime customer for sure!
8 years ago
Reply from Vivint
Thank you for your feedback Kameron! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
Gloria Galanes Springfield, MO
I have been with Vivint for about 8 years and am looking for another company. First, the system goes offline with a "Failure to Communicate" message routinely. Second, the sensors fell off my doors. I could not get anyone from the company to re-attach them--tried three times. Once, a Vivint rep was in the neighborhood and he said he could fix it. He never showed up. I ended up reattaching them with superglue, semi-successfully. Third, the company used to have a program where you could pay the yearly bill in one lump sum and save one month's payment. They cancelled that option a couple of years in. Fourth, they are more expensive than other systems that do the same thing and more. Finally, they do not respond when I email them. They did respond quickly when I accidently set off the alarm a couple of years ago--police were notified right away. But I want better customer service than I'm getting,
8 years ago
Reply from Vivint
Thank you for your feedback Gloria. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212
Mar. 8th, 2020
Shanda Decatur, IL
I can see and speak to my children when they are with a babysitter which I love!!
I also like the doorbell camera. Someone hit my car and ran but it was all caught by my doorbell camera, they found the guy and damages to my car are being taken care of!!
8 years ago
Reply from Vivint
Thank you for your feedback Shanda! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
Christin M Washington, DC
I LOVE MY VIVINT HOME SECURITY! They have been extremely helpful and I always feel safe. My doorbell camera is amazing and so is my keyless entry. The carbon monoxide detector is connected to the fire department and they have saved my family twice. Thanks Vivint!
8 years ago
Reply from Vivint
Thank you for your feedback Christin! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
Sam Gladstone, OR
Pretty slick system, I agree with some folks when it comes to uninformed Best Buy employees, however Vivint folks cleared it all up. The fact that I can add other smart devices to the system is an added plus. Installation was on time and professionally handled.
8 years ago
Reply from Vivint
Thank you for your feedback Sam! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
Robert Wade Del Rio, TX
I generally love their service, but they CLEARLY cater only to the Android and iPhone market exclusively. My family all uses Windows phones and Windows PCs. Yet the mobile website we are forced to use after Vivint "upgraded" their system so that Alarm.com apps don't work anymore are user-spiteful. The mobile website does NOT work well at all in a browser and, obviously doesn't support the features the apps do. Their newest version of the smart panel is not very good and is very slow to respond to screen touch. The user experience of the panel's dashboard is not very good, either. Sadly, when we've remarked about our issues with the website they tell us that they don't support Windows.
8 years ago
Reply from Vivint
Thank you for your feedback Robert. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 8th, 2020
Anthony Johnson Virginia Beach, VA
I've been with Vivint for about 7 to 10 years now. I was with them before they change the name to Vivint, I think it was APEX or something. But, fortunately I never had a break in or needed emergency assistance. I'm a little concern of the negative comments being left. In my experience with Vivint, I have nothing but positive review of them. I'm quite satisfied with the service and have no complaints.
8 years ago
Reply from Vivint
Thank you for your feedback Anthony! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
David
Great Company! We have never had any type of home security and we love the protection we get through VIVINT. We had a great installer and have had great customer service. The people we have dealt with through purchasing and installing were very knowledgeable and nice. We have had it for almost three months and would recommend it to everyone.
8 years ago
Reply from Vivint
Thank you for your feedback David! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
Abbe Kanner
I have had this service for about 3 years and have had great customer service. I've had a couple of false alarms where I accidentally set off the system. I got an instant call on my panel and on my cell phone. Issue resolved immediately- Had a key fob break, replaced N/C. Have been happy with service, and product. Not sure why so may bad reviews.
8 years ago
Reply from Vivint
Thank you for your feedback Abbe! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
