Vivint: Read 8,443 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star_border star_border star_border

Danny Gaulden Carlsbad, NM

The only things working are our cameras. We have 6 issues that are not working. We called to try to get a tech help but they said no home visits do to the virus. Our state is 75% open now and we still need some help.

3 years ago

Reply from Vivint

Thank you for your feedback Danny. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

check_circle

Verified Customer

star star star star_border star_border

Sterling Andersen

My remote never worked. I can't put alarm on at night because husband has dementia and opens doors. It is not a good fit for us because of his problems.

3 years ago Edited September 14, 2021

Reply from Vivint

Thank you for your feedback, Sterling. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 5th, 2021

check_circle

Verified Customer

star star star star star

Agustin Rio Rancho, NM

Repairs and problems got resolved fast. Had more problems with wifi which affected the Vivint system.

3 years ago

Reply from Vivint

Thank you for your feedback, Agustin! We are so glad to hear about your experience and how you're loving your system

Mar. 22nd, 2021

check_circle

Verified Customer

star star star star star

Cindy Jacobsen Fort Worth, TX

I love the ease of the panel and phone app. The technician(s) are very professional, knowledgeable and friendly.

3 years ago

Reply from Vivint

Thank you for your feedback, Cindy! We are so glad to hear about your experience and how you're loving your system

Mar. 22nd, 2021

check_circle

Verified Customer

star star star star_border star_border

Jill Lane Albuquerque, NM

OK but it is expensive. Aldo, in retrospect I would not have signed up for a 5-year contract. Other companies don’t have those lengthy contract timelines.

3 years ago

Reply from Vivint

Thank you for your feedback, Jill. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 22nd, 2021

check_circle

Verified Customer

star star star star star

Brad Rockford, IL

Simple to use and excellent support! Accurate reports on the system lets me know home status wherever I am.

3 years ago

Reply from Vivint

Thank you for your feedback, Brad! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

check_circle

Verified Customer

star star star star star

Hannah Jacksonville, AR

Very professional was impressed with their efforts to upgrade their services to 5g before even required

3 years ago

Reply from Vivint

Thank you for your feedback, Hannah! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

check_circle

Verified Customer

star star star star star_border

Stephen C. Nickerson Athens, GA

The company is quick to respond to queries, but I do not like having to do my own upgrades with the kit I just received.

3 years ago

Reply from Vivint

Thank you for your feedback, Stephen! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

check_circle

Verified Customer

star star star star star

James and Alida Merritt Corvallis, MT

Prompt response when the alarm does go off and very pleasant and understanding when it is a false alarm.

3 years ago

Reply from Vivint

Thank you for your feedback, James and Alida! We are so glad to hear about your experience and how you're loving your system.

Mar. 23rd, 2021

check_circle

Verified Customer

star star star star star_border

Anonymous West Chester, PA

Customer service - Too long to solve simple issues, technical support questions, and scheduling for an appointment when needed.

3 years ago

Reply from Vivint

Thank you for your feedback ! We are so glad to hear about your experience and how you're loving your system.

Mar. 23rd, 2021

check_circle

Verified Customer

star star star star star

Sue Sun City, CA

I really like having access from my phone and customer support is thorough--they make sure that you're happy.

3 years ago

Reply from Vivint

Thank you for your feedback, Sue! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Connie Lubbock, TX

I feel very secure and I like being able to operate the system from my phone. But, I can never get through to them and when I do get ahold of someone they talk ninety miles an hour and I can't understand them.

3 years ago

Reply from Vivint

Thank you for your feedback, Connie . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Jason Yorktown Heights, NY

They are easy to use and quick to respond when an alert goes off. I think some of the equipment seems a little outdated.

3 years ago

Reply from Vivint

Thank you for your feedback, Jason . We appreciate your honesty about your experience with  your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star_border

E L Saint Louis, MO

The best part about it is the cameras. I haven't had any problems with it other than it's too sensitive. When the wind blows, the bell rings.

3 years ago

Reply from Vivint

Thank you for your feedback, EL . We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Delories Mason Cincinnati, OH

I have had a wonderful experience with the system. The doorbell camera at dark do have static like line but once lights are it is great

3 years ago

Reply from Vivint

Thank you for your feedback, Delories! We are so glad to hear about your experience with the doorbell and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star

Jeanette Simmons Winston-Salem, NC

I had issues with my doorbell camera. I was able schedule a service call and the issue was quickly resolved

3 years ago

Reply from Vivint

Thank you for your feedback, Jeanette! We are so glad to hear about your experience with your doorbell and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Ione

When they signed us up they never said anything about drilling holes in our walls. They came at 10 pm and was here until after 3 am and didn't seem to care I had to be to work at 5 am.

3 years ago

Reply from Vivint

Thank you for your feedback, Ione. We appreciate your honesty about your experience with your installation and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star

Denise Rockford, IL

Great experience reliable, great service, knowledgeable, efficient, easy to use the equipment, feel safe

3 years ago

Reply from Vivint

Thank you for your feedback, Denise! We are so glad to hear about your experience with the equipment and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star

Jen Bozeman, MT

Quick, easy install of equipment. High quality security and piece of mind knowing the family is a little safer.

3 years ago

Reply from Vivint

Thank you for your feedback, Jen! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star_border

Tasha Richardson Lancaster, TX

I do not like that it takes forever for the camera to load on my phone once I get an notification that someone is at my front door

3 years ago

Reply from Vivint

Thank you for your feedback, Tasha! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star

Amy Biscombe Miami, FL

I love all of the new features on the new panel. I like the green/red light if it is armed or not.

3 years ago

Reply from Vivint

Thank you for your feedback, Amy! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star

Carrion Columbus Houston, TX

I love the cameras and footage. The customer service is excellent too. I have never had an issue with them at all.

3 years ago

Reply from Vivint

Thank you for your feedback, Carrion! We are so glad to hear about your experience with your cameras and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star

Rodney Jones Stone Mountain, GA

The return calls and politeness, short wait time, very thorough and knowledgeable staff, and the willingness to help

3 years ago

Reply from Vivint

Thank you for your feedback, Rodney! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star

Howard Harper Macon, GA

Like the great customer service. I also like the way that they update their equipment without me having to ask them.

3 years ago

Reply from Vivint

Thank you for your feedback, Howard! We are so glad to hear about your experience with our customer service and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star

DONALD MCCLELLAN Norfolk, VA

I have had great experience with Vivint. When I needed a camera replaced they sent me another one within a week.

3 years ago

Reply from Vivint

Thank you for your feedback, Donald! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star

Jimmy Bennett Olive Branch, MS

Monitoring is great. Expensive. The price needs to come down especially since the equipment is paid for

3 years ago

Reply from Vivint

Thank you for your feedback, Jimmy! We are so glad to hear about your experience with monitoring and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star

Patrick Hazelwood, MO

Whenever I had an issue, they took care of it and were able to explain what to do. I like the quick response time.

3 years ago

Reply from Vivint

Thank you for your feedback, Patrick! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star

Robert Albuquerque, NM

Good service, good equipment. I'm happy with them. Customer service is reliable and was very good for me.

3 years ago

Reply from Vivint

Thank you for your feedback, Robert! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star

Linda Karle Hartland, MI

I love that I can now see who's at my door before I open it. It makes me feel more secure in my home.

3 years ago

Reply from Vivint

Thank you for your feedback, Linda! We are so glad to hear about your experience with your doorbell and how you're loving your system.

Mar. 4th, 2021

check_circle

Verified Customer

star star star star star

John Capitol Heights, MD

Accessibility. I have constant and consistent access to the app which monitors the homes cameras and monitors.

3 years ago

Reply from Vivint

Thank you for your feedback, John! We are so glad to hear about your experience and how you're loving your system.

Mar. 4th, 2021

check_circle

Verified Customer

star star star star star_border

Deborah Orewiler Texas City, TX

Sometimes one dept. doesn't communicate with another dept. Appointments are promised and no one knows why no one didn't show up.

3 years ago

Reply from Vivint

Thank you for your feedback, Deborah. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

check_circle

Verified Customer

star star star star star_border

Hermogenes Sacramento, CA

They’ve been pretty reliable. It’s pretty easy to use. I know they are monitoring. I plan to keep Vivint for a while.

3 years ago

Reply from Vivint

Thank you for your feedback, Hermogenes. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

check_circle

Verified Customer

star star star star star_border

Anonymous Bowling Green, KY

Most of the time customer service is pretty helpful. There have been a couple of times when it wasn’t. The system is reliable.

3 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

check_circle

Verified Customer

star star star star_border star_border

Ron

Our doorbell camera is not working and the bot on my cellphone is not helping me any. When we have problems, they send us the stuff we need to replace it.

3 years ago

Reply from Vivint

Thank you for your feedback, Ron . We appreciate your honesty about your experience with your doorbell camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star

Gene Fort Myers, FL

Decided on Vivint because of their air monitoring. It gives me peace of mind. I have had no failures so far.

3 years ago

Reply from Vivint

Thank you for your feedback, Gene! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

check_circle

Verified Customer

star star star star star_border

Anonymous Chicago, IL

I like it but it could be better to have more information on how to change things but I like being able to see what is going on around my house.

3 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Scott Huntsville, AL

Each time I’ve asked for a check up or services, it has been performed. It never fails. I like that I can use the wireless service from my phone.

3 years ago

Reply from Vivint

Thank you for your feedback, Scott . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star

Barbara Riggle Rockaway Beach, MO

They seem to be a good company. When I forget to set the alarm, I can do it from my phone. I just like the equipment.

3 years ago

Reply from Vivint

Thank you for your feedback, Barbara! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star_border star_border

Jennifer Southfield, MI

Sometimes the cameras are clear and sometimes they are not. I like the features but they need to update the mobile app and provide clear vision for the security cameras.

3 years ago

Reply from Vivint

Thank you for your feedback , Jennifer. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star

Sandra Virginia Beach, VA

The peace of mind Vivint offers makes me satisfied with it. They can answer any question I call about.

3 years ago

Reply from Vivint

Thank you for your feedback , Sandra! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star_border star_border

Darleen

As far as I am concerned it does what it is supposed to. It gives me a sense of security. I’ve never had anyone else but I am happy with what I got.

3 years ago

Reply from Vivint

Thank you for your feedback , Darleen. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star

Martin Plano, TX

Best thing is the doorbell camera. It was installed in a day which was awesome. The rep was very knowledgeable.

3 years ago

Reply from Vivint

Thank you for your feedback, Martin! We are so glad to hear about your experience with your doorbell camera and how you're loving your system.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star

William Provo, UT

Good value. We’ve been very happy with how it works. We feel protected. When we call, our questions are answered.

3 years ago

Reply from Vivint

Thank you for your feedback, William! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Miriam Marks, MS

It's nice. It tells us when there is a bad storm and when somebody is at the front or back door. The service people are pleasant.

3 years ago

Reply from Vivint

Thank you for your feedback, Miriam ! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star

Joeann Hattiesburg, MS

Vivint is a good company. I love it. The security system is good. I can see what is going on at my house wherever.

3 years ago

Reply from Vivint

Thank you for your feedback , Joeann! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star

David Dorr, MI

Being able to access the system from my phone and view my cameras is the best. I haven’t had any problems with it.

3 years ago

Reply from Vivint

Thank you for your feedback , David! We are so glad to hear about your experience with your camera and how you're loving your system.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star

Lucy Colorado Springs, CO

The support team always able to help with my issues. I had a lot of issues. I am satisfied with the security I have.

3 years ago

Reply from Vivint

Thank you for your feedback, Lucy! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Glendall Mount Washington, KY

Other than the doorbell, the equipment has been outstanding. It is easy to use. If there is a problem, they send someone out to take care of it.

3 years ago

Reply from Vivint

Thank you for your feedback , Glendall. We appreciate your honesty about your experience with the doorbell  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star

Colby Orem, UT

Everything works well. It has the best features. We’ve had mostly good experiences with customer service.

3 years ago

Reply from Vivint

Thank you for your feedback, Colby! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Ann

The best thing about Vivint is I can access it from my phone. They always take care of everything if something goes wrong.

3 years ago

Reply from Vivint

Thank you for your feedback, Ann ! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

Vivint Reviews