Vivint: Read 8,443 User Reviews From Real Homeowners

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Verified Customer

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ISAAC LARTEY Evans, GA

Over the phone service is below standards. Vivint products are working ok could be better. Need to be refund for equipment I returned

3 years ago

Reply from Vivint

Thank you for your feedback, Isaac. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Ed lucas Alliance, NE

We were scammed and lied to! We were told we had 30 day free trial. That was a lie. Messed up our accounts. And when we tried to call in to have them come get their equipment, the wouldn't answer the phone. When we finally got through, they said we were too late! They are LIARS AND CHEATS!

3 years ago

Reply from Vivint

Thank you for your feedback, Ed. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Brenda L Blood3 Des Moines, IA

I don't like that they don't hook up the rest of my doors like my other company so I could hear which stores are opening currently I only hear one door on the panel the panel

3 years ago

Reply from Vivint

Thank you for your feedback , Brenda. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Robert Jones Jr Uniontown, PA

Equipment is junk! Have had technicians out several times! To expensive for the quality of junk! Sales man did know what he was talking about! After it was installed I contacted the sales about having it removed from my house! Never responded! Would never recommend this company to anybody!

3 years ago

Reply from Vivint

Thank you for your feedback, Robert. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Denise Grant-smith Oklahoma City, OK

I was charged a second installation fee when I wasn‚Äôt suppose to and they still to this day have not refunded my money nor responded to emails or my phone calls. Very 1 customer service in my opinion and just after the customers money. It would be nice if they would make this right with me!!!

3 years ago

Reply from Vivint

Thank you for your feedback , Denise. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Anonymous Ogden, UT

Lying door-to-door sales kid. Claimed this system worked without wifi & ran on its own cellular connection. Didn't find out the truth until the tech was installing & there were holes all over the house.

3 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Maria Sioux City, IA

I‚Äôve called several times to have a problem fixed with my app. And several times I was told that the app is having a ‚Äúglitch‚Äù. It has been a few months now and I am unable to view what‚Äôs going on while I am not home. I am unable to see from my panel as well.

3 years ago

Reply from Vivint

Thank you for your feedback, Maria. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Anonymous Chesapeake, VA

3 interface, but unreliable. The system has failed several times in less than a year. The monitor screen goes blank and dark for no reason. Security has been bypassed several times

3 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Bryan Levon Willoughby, OH

its ok....not much to report....would be nice to have other offerings that tie into the system and do not drastically up the cost

3 years ago

Reply from Vivint

Thank you for your feedback, Bryan. We appreciate your honesty about your experience with your prices  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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LisaMarie Aman Schertz, TX

AWFUL SADLY I have been trying to get reimbursed since September 2020 of a $375 charge for equipment that was returned on opened under the 30 day policy which they received in their warehouse I am waiting on a $54 Charge reimbursement on services I did not have and a $10 cancellation fee that was done incorrectly

3 years ago

Reply from Vivint

Thank you for your feedback , Lisa. We appreciate your honesty about your experience with  your billing  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Jordan Holton

Happy with the original sale and installation process. No follow up since. Dissapointed that I'm not able to add a Z-Wave entry lock on my own.

3 years ago

Reply from Vivint

Thank you for your feedback , Jordan. We appreciate your honesty about your experience with your door lock and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Cary Lubbock, TX

It has been good. The customer service seemed to be new at his job and it took a while to get problem resolved but he got the job done.

3 years ago

Reply from Vivint

Thank you for your feedback . Cary! We are so glad to hear about your experience with your installation and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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Jose avina Longmont, CO

1. I hate the app it never works right and takes forever to load. 2. I have been having so much trouble getting a $200 refund. Its literally been months of me calling. 3. I have NEVER had a good experience with vivint and when I'm able to disconnect im going to.

3 years ago

Reply from Vivint

Thank you for your feedback, Hose. We appreciate your honesty about your experience with the app  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Mark lafave Colorado Springs, CO

The sales guy was very pushy and when I signed up the installer was there ready to go and to was 9 o'clock pm and he was there for over an hour and left a mess of saw dust

3 years ago

Reply from Vivint

Thank you for your feedback, Mark. We appreciate your honesty about your experience with your installation  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Kameisha Saint Louis, MO

Great! They are urgent when my alarm goes off by accident and will call me or my mother to verify I am safe.

3 years ago

Reply from Vivint

Thank you for your feedback , Kameisha! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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Ron Cobb Charleston, WV

Man y problems with cameras over 30-40 minute wait to talk to someone if you have false alarm have go though and automate. System and the police arrive be fir I can get through

3 years ago

Reply from Vivint

Thank you for your feedback, Ron. We appreciate your honesty about your experience with cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Daniel Gagne

Provides a very good product and support. Every time I had an issue the phone support was able to resolve it quickly.

3 years ago

Reply from Vivint

Thank you for your feedback , Daniel! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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Cheryl Keys Houston, TX

Like the notifications. Don't like that Vivint can't cover all rooms due to wiring that Vivint used from a previous security company that is not compatible with Vivint's system..

3 years ago

Reply from Vivint

Thank you for your feedback , Cheryl. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Chuck Hope McKinney, TX

We like how much better your app works compared to our last security company. It actually works and doesn't lag.

3 years ago

Reply from Vivint

Thank you for your feedback , Chuck! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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Tim House Cheyenne, WY

Great product but if I could afford one more camera I would on the rear of our hose like we have in the front

3 years ago

Reply from Vivint

Thank you for your feedback , Tim! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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Brandon S. Atchison Sacramento, CA

Amazing wall panel, very easy to use smart phone app, incredibly fast to arm when leaving the house...

3 years ago

Reply from Vivint

Thank you for your feedback, Brandon! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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Lisa Kirscht Jacksonville, NC

I like my cameras, I like the panel but I'm not happy with the app. I can't get the doorbell to ring on my phone and cannot find a place for help.

3 years ago

Reply from Vivint

Thank you for your feedback , Lisa. We appreciate your honesty about your experience with  your app  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 28th, 2021

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Verified Customer

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Amanda Stacy Lexington, KY

We were promised a "buy back your Ring" $200 offer they never came, we were also promised two months free because of installation issues and that never happened,

3 years ago

Reply from Vivint

Thank you for your feedback , Amanda. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 28th, 2021

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Verified Customer

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Hector R. Reyes Jr West Islip, NY

Coming from a bad experience with ADT I loved the clear explanation of policies at the contract signing.

3 years ago

Reply from Vivint

Thank you for your feedback, Hector! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 29th, 2021

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Verified Customer

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Ryan Shattuck Spring, TX

My patio camera deter seems to always catch something even when sensitivity is adjusted. Besides that its been amazing!

3 years ago

Reply from Vivint

Thank you for your feedback , Ryan! We are so glad to hear about your experience with your your services and how you're loving your system.

Jan. 29th, 2021

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Verified Customer

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Tiffany Wells Aurora, CO

Good except for the lock purchased. The lock buttons stick which makes you have to clear the stocking button and start over

3 years ago

Reply from Vivint

Thank you for your feedback, Tiffany. We appreciate your honesty about your experience with your door lock  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 29th, 2021

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Verified Customer

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Hillary Juarez Selma, CA

Equipment is fantastic, 4K cameras make me feel safe being away from home, all technicians have been polite.

3 years ago

Reply from Vivint

Thank you for your feedback, Hillary! We are so glad to hear about your experience with your cameras and how you're loving your system.

Jan. 29th, 2021

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Verified Customer

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Lisa Tatarian McQuone Fresno, CA

Quick install, however, multiple sensors keep failing, alarm won't set saying sensors may have low battery or are disconnected from the panel

3 years ago

Reply from Vivint

Thank you for your feedback, Lisa. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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KEYSHA BENNETT Baltimore, MD

Absolutely awful! I was never able to install the equipment. When I called for help, I was told nobody would be able to come out to install. I was given the run around and a lot of dishonesty and no accountability whatsoever. Extremely disappointed and disgusted.

3 years ago

Reply from Vivint

Thank you for your feedback , Keysha. We appreciate your honesty about your experience with your installation  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Brian Frankfort, KY

I love the alarm and cameras but my glass break alarm needs new batteries about once a month. I don‚Äôt understand what is draining them

3 years ago

Reply from Vivint

Thank you for your feedback, Brian. We appreciate your honesty about your experience with your glass break  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Vanessa Colbert Taylor, MI

Love my service!!! Everything works splendid. Customer service is very quick to respond when the alarm is going off.

3 years ago

Reply from Vivint

Thank you for your feedback, Vanessa! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 30th, 2021

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Verified Customer

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Jamison Wight Springfield, MO

It has been good but room for improvement. I wish there was an option to turn off notifications for a camera on specific devices and not all devices.

3 years ago

Reply from Vivint

Thank you for your feedback , Jamison. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Jesus Magana Fayetteville, AR

I do not like the cancellation process. Just because I don‚Äôt qualify under the extenuating circumstances I have to pay an outrageous amount to cancel my membership. I believe that there needs to be an exception for a pandemic like COVID-19 and financial hardships that one deals with.

3 years ago

Reply from Vivint

Thank you for your feedback , Jesus. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 29th, 2021

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Verified Customer

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Lauren Tucker Edmond, OK

Okay, I wasn‚Äôt a fan of where some of the camera and break sensor are. I wished they would have given my options on where they can go.

3 years ago

Reply from Vivint

Thank you for your feedback , Lauren. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 29th, 2021

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Verified Customer

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Jamiel Lynch Atlanta, GA

Inconsistant. Hearing different things from different departments. No one son the same page. An issue I have had since install in August STILL NOT RESOLVED - almost like no one cares.

3 years ago

Reply from Vivint

Thank you for your feedback , Jamiel. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Jay Hinesville, GA

The system is not the best...I was never told how to replace the battery...my previous company included more protection and contact ..my wiring is displayed..and my old system box was used...

3 years ago

Reply from Vivint

Thank you for your feedback , Jay. We appreciate your honesty about your experience with your installation  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Sly King Odenville, AL

So far so good. Love the features and the ease of use. Only one issue we had with the doorbell camera but that was quickly replaced.

3 years ago

Reply from Vivint

Thank you for your feedback, Sly! We are so glad to hear about your experience with your doorbell camera and how you're loving your system.

Jan. 30th, 2021

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Verified Customer

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Denise Mobile, AL

So far a good experience . I like the easy use of the app. I like the different functions and views

3 years ago

Reply from Vivint

Thank you for your feedback, Denise! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Verified Customer

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James Bridges Arlington, TX

Since we moved the entire system has not worked. It is such a pain to be on hold forever I procrastinate on calling in to get it working. You sent me this email and I have to put in my name and email.

3 years ago

Reply from Vivint

Thank you for your feedback, James. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Kenneth Person Savannah, GA

Very professional. The crew installed the equipment in a timely manner. They ensured before they left I understood how to use the equipment.

3 years ago

Reply from Vivint

Thank you for your feedback , Kenneth! We are so glad to hear about your experience with your equipment and how you're loving your system.

Jan. 30th, 2021

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Verified Customer

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Iesha Rogers Dolton, IL

I can never hear my doorbell ring and my sensors doesn't work tech did not help having a bad experience. The only good thing is I do not have to charge my doorbell for it to work. Reps are pleasant when they want you to sign up and take your money but when you need help it's not very beneficial.

3 years ago

Reply from Vivint

Thank you for your feedback, Iesha. We appreciate your honesty about your experience with your sensors  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Dwight Hodges Richmond, TX

It's been great. The camera is clear with great sound. No problems. Would like to add more services.

3 years ago

Reply from Vivint

Thank you for your feedback, Dwight! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Verified Customer

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Malba Wynn Maricopa, AZ

This is the WORST company we have ever dealth with. These people can NOT be trusted!!! They are scammers and pray on people that do not understand the type of services they are previding. We are in the process of hiring a lawyer to get out of this mess.

3 years ago

Reply from Vivint

Thank you for your feedback , Malba. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Timothy Ramsey Indianapolis, IN

The equipment was not completely installed. I have one more sensor that needs to be installed but Customer Service says that I need to install it. I don't understand

3 years ago

Reply from Vivint

Thank you for your feedback, Timothy. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Mark Bressler Kenai, AK

AUGUST 4 - 2020 YOUR SALES MAN , TOLD ME I HAD 30 DAYS TO CANCEL OTHER SECURITY SYSTEM,BY OTHERS, HE WROTE A CANCELATION LETTER, I SIGNED,HE MAILED, I JOINED VIVIANT,WELL TITITIAM SAID I ONLY HAVE 3 DAYS TO CANCEL CONTRACT,I AM 68 , NOW TITITIAM WANTS $ 6000 CONTRACT I SIGNED WITH THEM, YOUR SALESMAN LIED TO ME , WHAT IS VIVINT GOING TO DO

3 years ago

Reply from Vivint

Thank you for your feedback, Mark. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Tami Tabacchi Fresno, CA

I called for assistance with saving a clip. The woman I spoke with couldn't help me and was totally worthless. I left a review on the phone call. Someone reached out to me and I advised they could contact me via email. That was the last I heard. So disappointed.

3 years ago

Reply from Vivint

Thank you for your feedback, Tami. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Lisa New River, AZ

Vivant has been an ok service. I have 3 cameras and they go offline often and do not work! Very frustrating that I pay this amount of money for a system that does not work half the time.

3 years ago

Reply from Vivint

Thank you for your feedback, Lisa. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Melodee Packard Roseville, CA

I HATE Vivint. I received a "FREE" doorbell. I did not need it so I cancelled the service within 30 days, since I am over 65 years old. They still have not cancelled my monthly payments. I DO NOT nor have I EVER used the service, other than hearing my doorbell ring. There is not anything hooked up in my house. use the service

3 years ago

Reply from Vivint

Thank you for your feedback, Melodee. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Dee Gonzales Hockley, TX

Very easy to manage. Love the fact that when I'm out of town. My doorbell rings on my phone. Great feature.

3 years ago

Reply from Vivint

Thank you for your feedback, Dee! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Verified Customer

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James Lamb Little Rock, AR

It has been a good experience so far. I like having the ability to see outside without having to go outside.

3 years ago

Reply from Vivint

Thank you for your feedback, James! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 30th, 2021

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