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Vivint Reviews

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8.2

Overall Score

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Carolyn J Mendibles Clovis, CA

we have been very pleased with Vivint. If any questions and concerns we can call and get help right away.

3 years ago

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Reply from Vivint

Thank you for your feedback , Carolyn! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Candice Young Hiram, GA

My recording doesn’t stream. And I don’t have all the features that were offered to me and working the equipment wasn’t properly explained because all features weren’t active and no follow up was offered.

3 years ago

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Reply from Vivint

Thank you for your feedback, Candice . We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Debra Cartrette Thomasville, NC

We seem to have issues with our back door sensor all the time. We changed batteries and sometimes it works and sometimes it doesn't.

3 years ago

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Reply from Vivint

Thank you for your feedback, Debra. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Seth Hudson Cape Girardeau, MO

Love the App and easiness to use. The way the service works when an alarm is triggered is flawless. Highly recommend.

3 years ago

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Reply from Vivint

Thank you for your feedback, Seth! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Kaster Jackson Brandon, MS

The young man who presented services and his availability following setup was incredible. The simplicity and clarity of camera visuals and overall system are great.

3 years ago

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Reply from Vivint

Thank you for your feedback, Kaster . We appreciate your honesty about your experience with  your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Andrew Stevens Lawrenceville, GA

It’s been very convenient. We’re fans. We really like being able to handle it all remotely.

3 years ago

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Reply from Vivint

Thank you for your feedback, Andrew. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Matthew T Nute Kansas City, MO

Easy to use, convenient, the customer service and follow-up when I've had a question has been superb.

3 years ago

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Reply from Vivint

Thank you for your feedback, Matthew. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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John Hendricks Rosamond, CA

It’s been helpful when I’ve needed it to be , and very useful in protecting my property and family!

3 years ago

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Reply from Vivint

Thank you for your feedback , John! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Brenda Montoya Aurora, CO

Great customer service and quality product. Easy to use and provides a feeling of safety for the entire family.

3 years ago

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Reply from Vivint

Thank you for your feedback , Brenda! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Kane Wyatt Carlsbad, NM

Too many false alarms due to faulty sensors. When there is an alarm, the screen of the phone app and the wall mounted controller freeze preventing you from responding to the alarm.

3 years ago

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Reply from Vivint

Thank you for your feedback, Kane . We appreciate your honesty about your experience with your phone app  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Sedricka Courman Beaufort, NC

The system has been great. If I have an issue with anything, customer service is always willing to help me.

3 years ago

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Reply from Vivint

Thank you for your feedback, Sedricka! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Candy Caviglia Hartford, SD

Feeling of security, competent, easy use are most important to me. Vivint has provided this with excellent service.

3 years ago

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Reply from Vivint

Thank you for your feedback , Candy! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Frank McDonald Kansas City, MO

I appreciated the personal service in adjusting my auto garage door, kitchen door and sliding glass door.

3 years ago

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Reply from Vivint

Thank you for your feedback , Frank! We are so glad to hear about your experience with your garage door and how you're loving your system.

Mar. 3rd, 2021

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Sarah McBrine Carrollton, TX

Vivint has been good on responsiveness, for the price I wish they would do annual maintenance of the systems they installed at my house though.

3 years ago

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Reply from Vivint

Thank you for your feedback, Sarah. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Felicia Young Richmond, TX

No problems I love it I feel safe it's good to see and know who’s at your door at home or away.

3 years ago

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Reply from Vivint

Thank you for your feedback , Felicia! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Lavone Strong Goose Creek, SC

Monthly cost is more than expected. During the install I was not informed that I would be charged separately for the equipment and monitoring service

3 years ago

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Reply from Vivint

Thank you for your feedback, Lavone . We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Frank Morgan Torrington, WY

Things are good. I wish we could have more options for notifications. I also wish the load time was quicker getting the live feed.

3 years ago

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Reply from Vivint

Thank you for your feedback, Frank. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Flynn Wallace Summerville, SC

It's easy to use and setup. What I don't like is how I get two different notices about when the bill is due.

3 years ago

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Reply from Vivint

Thank you for your feedback , Flynn! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Karen Cash Victoria, TX

Batteries go low too fast. I have replaced 1 sensor batteries and need to replace batteries in 2 more sensors. I have to wait for help.

3 years ago

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Reply from Vivint

Thank you for your feedback , Karen. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Mike Juenger O'fallon, IL

Install was terrific. Customer service was also great. Product: screen is currently broken so it can’t be used.

3 years ago

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Reply from Vivint

Thank you for your feedback , Mike! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Micha Esters Evansville, IN

I keep having to reboot my panel so I don’t like that and it kind of takes a while before it actually rings through my phone but I do like that I can use my phone!

3 years ago

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Reply from Vivint

Thank you for your feedback, Micha . We appreciate your honesty about your experience with  your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Cynthia Pierce Sacramento, CA

Something is happening with the camera. At night it goes to a white background with thin streak lines and not picture.

3 years ago

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Reply from Vivint

Thank you for your feedback, Cynthia. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Lonnie Belton, TX

The system makes you feel secure. Anytime you call on that they are there they help. I wish they had just a little lower price on their equipment.

3 years ago

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Reply from Vivint

Thank you for your feedback , Lonnie. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Cindy

The equipment works, and we have always just liked it. Customer service is always available to help.

3 years ago

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Reply from Vivint

Thank you for your feedback, Cindy! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Patrick Houston, TX

The best thing about using Vivint for home security is the secure equipment. It works well with my home.

3 years ago

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Reply from Vivint

Thank you for your feedback, Patrick! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 3rd, 2021

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Brad Brewer Goodyear, AZ

Good Quality products at a good price point. Support is responsive but lacks depth of knowledge and follow up with customer

3 years ago

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Reply from Vivint

Thank you for your feedback , Brad! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Linda Peel McHenry, IL

Very helpful and available immediately anytime I call. I love the app to turn alarm on / off very simply from anyo

3 years ago

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Reply from Vivint

Thank you for your feedback  Linda! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Gilbert Apodaca El Mirage, AZ

It keeps breaking up when I try to talk to someone or communicate with someone at my door if there’s not even a good Wi-Fi connection not a major problem

3 years ago

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Reply from Vivint

Thank you for your feedback  Gilbert. We appreciate your honesty about your experience with  your doorbell camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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kyle dimen

It has been great anytime you have questions everyone is so helpful and I have not had a problem with anything at all

3 years ago

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Reply from Vivint

Thank you for your feedback  Kyle! We are so glad to hear about your experience with customer service and how you're loving your system.

Mar. 2nd, 2021

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Wanda Bradley Midland, TX

I am very pleased with it. Took care of my house through all the cold. I’m thrilled to have it.

3 years ago

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Reply from Vivint

Thank you for your feedback  Warren! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Kimberly Plainview, TX

The rates are competitive. Customer service is supreme. They listen so they are able to meet your needs.

3 years ago

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Reply from Vivint

Thank you for your feedback  Kimberly! We are so glad to hear about your experience with customer service and how you're loving your system.

Mar. 2nd, 2021

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Tara Louisville, KY

That I’m able to have my home secure when I’m not at home and that I’m able to arm my house with my smart phone

3 years ago

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Reply from Vivint

Thank you for your feedback  Tara! We are so glad to hear about your experience with your app and how you're loving your system.

Mar. 2nd, 2021

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Holly Pomona, CA

The service technician fell through my ceiling from the attic on 01/14/2021. It's been a month and a half and Vivint's Home Damaged Claim Dept. has done nothing to help!

3 years ago

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Reply from Vivint

Thank you for your feedback  Holly. We appreciate your honesty about your experience with  this home damage issue and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

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Kayla Tully Sulphur Springs, TX

I love VIVINT. Our car was broken into and because of VIVINT, the police were able to catch the perpetrators.

3 years ago

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Reply from Vivint

Thank you for your feedback  Kayla! We are so glad to hear about your experience with your cameras and how you're loving your system.

Mar. 2nd, 2021

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Lucas Elkhorn, NE

The quality of the product isn’t worth the overall long-term investment they make you commit to. On top of poor customer service and mixed communication, tell the door to door salesman “no” and close the door. I have more camera and security devices now and feel less secure due to the for app quality and equipment.

3 years ago

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Reply from Vivint

Thank you for your feedback  Lucas. We appreciate your honesty about your experience with  the equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

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Kyle Arizola Salado, TX

I dislike how I been having issue with my front door lock and every time it doesn’t get fixed and won’t send someone to fix it due to COVID but didn’t have an issue coming to my house to install during COVID

3 years ago

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Reply from Vivint

Thank you for your feedback  Kyle. We appreciate your honesty about your experience with your door lock and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Anthony Lucero Converse, TX

Way too expensive on cameras and dvr that I can only use on your system. Almost like charging for cable boxes at over $100 per item

3 years ago

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Reply from Vivint

Thank you for your feedback Anthony. We appreciate your honesty about your experience with pricing and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Angela Richmond, TX

Best decision I ever made... visually clear, great customer service, impeccable sound quality. I have never felt safer

3 years ago

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Reply from Vivint

Thank you for your feedback  Angela! We are so glad to hear about your experience with customer service and how you're loving your system.

Mar. 2nd, 2021

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Jeremy Callahan Rockford, IL

Numerous complaints about equipment failure and they keep giving me refurbished equipment that does not work. Even though everything is supposed to be under warranty

3 years ago

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Reply from Vivint

Thank you for your feedback  Jeremy. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Omar Union, NJ

Their customer service gives the best responses when we have a problem. They're pretty accomodating. The system is reliable.

3 years ago

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Reply from Vivint

Thank you for your feedback Omar ! We are so glad to hear about your experience with customer service and how you're loving your system.

Mar. 2nd, 2021

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Allen Valdosta, GA

Customer support was very pleasant and knowledgeable. I like the cameras and feel safe with Vivint.

3 years ago

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Reply from Vivint

Thank you for your feedback  Allen! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Justin Killeen, TX

They were quick to respond and solved my issues. It is easy to use and easy to know if there's an issue.

3 years ago

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Reply from Vivint

Thank you for your feedback Justin ! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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George Clarksville, TN

They keep everything working good and tell me if something's wrong. If I have a problem all I have to do is call them.

3 years ago

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Reply from Vivint

Thank you for your feedback  George! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Luis San Bernardino, CA

Vivint is reliable. If I have any alarms triggered, they call right away. It also gives me a good digital feedback on my phone.

3 years ago

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Reply from Vivint

Thank you for your feedback  Luis! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Ronnie Mirabal East Hartford, CT

Everything works. But sometimes the cameras don’t send the notifications when someone is around

3 years ago

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Reply from Vivint

Thank you for your feedback, Ronnie. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 26th, 2021

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Riley Oakland, CA

Do not like how the sales reps are not upfront about the financial aspect of the service ie., not disclose pulling a hard inquiry to finance the purchase of the equipment thru a 3rd party.

3 years ago

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Reply from Vivint

Thank you for your feedback , Riley. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Dan Gatto Lodi, CA

Sytem is great, however we were told that our buy out from our adt system would be taken care of, now our sales person will not respond

3 years ago

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Reply from Vivint

Thank you for your feedback, Dan. We appreciate your honesty about your experience with  your buyout and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 26th, 2021

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star star star star star

Cristobal Murguia Shepherdsville, KY

Great sense of security, love the quality of the cameras and how friendly the system its to operate

3 years ago

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Reply from Vivint

Thank you for your feedback , Cristobal! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 26th, 2021

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Patricia Reynolds Lees Summit, MO

The installer did a good job walking us through how to use the system. We have had only one problem and it was solved with one phone call.

3 years ago

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Reply from Vivint

Thank you for your feedback , Patricia! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Sandra Shea Glendale, AZ

I like this security system except that when I want to view a video for a specific time of day it does not allow me to do that.

3 years ago

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Reply from Vivint

Thank you for your feedback, Sandra! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021