Vivint: Read 8,451 User Reviews From Real Homeowners

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Verified Customer

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Debra Cartrette Thomasville, NC

We seem to have issues with our back door sensor all the time. We changed batteries and sometimes it works and sometimes it doesn't.

5 years ago

Reply from Vivint

Thank you for your feedback, Debra. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Seth Hudson Cape Girardeau, MO

Love the App and easiness to use. The way the service works when an alarm is triggered is flawless. Highly recommend.

5 years ago

Reply from Vivint

Thank you for your feedback, Seth! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Kaster Jackson Brandon, MS

The young man who presented services and his availability following setup was incredible. The simplicity and clarity of camera visuals and overall system are great.

5 years ago

Reply from Vivint

Thank you for your feedback, Kaster . We appreciate your honesty about your experience with  your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Andrew Stevens Lawrenceville, GA

It‚Äôs been very convenient. We‚Äôre fans. We really like being able to handle it all remotely.

5 years ago

Reply from Vivint

Thank you for your feedback, Andrew. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Matthew T Nute Kansas City, MO

Easy to use, convenient, the customer service and follow-up when I've had a question has been superb.

5 years ago

Reply from Vivint

Thank you for your feedback, Matthew. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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John Hendricks Rosamond, CA

It‚Äôs been helpful when I‚Äôve needed it to be , and very useful in protecting my property and family!

5 years ago

Reply from Vivint

Thank you for your feedback , John! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Brenda Montoya Aurora, CO

Great customer service and quality product. Easy to use and provides a feeling of safety for the entire family.

5 years ago

Reply from Vivint

Thank you for your feedback , Brenda! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Kane Wyatt Carlsbad, NM

Too many false alarms due to faulty sensors. When there is an alarm, the screen of the phone app and the wall mounted controller freeze preventing you from responding to the alarm.

5 years ago

Reply from Vivint

Thank you for your feedback, Kane . We appreciate your honesty about your experience with your phone app  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Sedricka Courman Beaufort, NC

The system has been great. If I have an issue with anything, customer service is always willing to help me.

5 years ago

Reply from Vivint

Thank you for your feedback, Sedricka! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Candy Caviglia Hartford, SD

Feeling of security, competent, easy use are most important to me. Vivint has provided this with excellent service.

5 years ago

Reply from Vivint

Thank you for your feedback , Candy! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Frank McDonald Kansas City, MO

I appreciated the personal service in adjusting my auto garage door, kitchen door and sliding glass door.

5 years ago

Reply from Vivint

Thank you for your feedback , Frank! We are so glad to hear about your experience with your garage door and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Sarah McBrine Carrollton, TX

Vivint has been good on responsiveness, for the price I wish they would do annual maintenance of the systems they installed at my house though.

5 years ago

Reply from Vivint

Thank you for your feedback, Sarah. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Felicia Young Richmond, TX

No problems I love it I feel safe it's good to see and know who‚Äôs at your door at home or away.

5 years ago

Reply from Vivint

Thank you for your feedback , Felicia! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Lavone Strong Goose Creek, SC

Monthly cost is more than expected. During the install I was not informed that I would be charged separately for the equipment and monitoring service

5 years ago

Reply from Vivint

Thank you for your feedback, Lavone . We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Frank Morgan Torrington, WY

Things are good. I wish we could have more options for notifications. I also wish the load time was quicker getting the live feed.

5 years ago

Reply from Vivint

Thank you for your feedback, Frank. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Flynn Wallace Summerville, SC

It's easy to use and setup. What I don't like is how I get two different notices about when the bill is due.

5 years ago

Reply from Vivint

Thank you for your feedback , Flynn! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Karen Cash Victoria, TX

Batteries go low too fast. I have replaced 1 sensor batteries and need to replace batteries in 2 more sensors. I have to wait for help.

5 years ago

Reply from Vivint

Thank you for your feedback , Karen. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Mike Juenger O'fallon, IL

Install was terrific. Customer service was also great. Product: screen is currently broken so it can‚Äôt be used.

5 years ago

Reply from Vivint

Thank you for your feedback , Mike! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Micha Esters Evansville, IN

I keep having to reboot my panel so I don‚Äôt like that and it kind of takes a while before it actually rings through my phone but I do like that I can use my phone!

5 years ago

Reply from Vivint

Thank you for your feedback, Micha . We appreciate your honesty about your experience with  your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Cynthia Pierce Sacramento, CA

Something is happening with the camera. At night it goes to a white background with thin streak lines and not picture.

5 years ago

Reply from Vivint

Thank you for your feedback, Cynthia. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Patrick Houston, TX

The best thing about using Vivint for home security is the secure equipment. It works well with my home.

5 years ago

Reply from Vivint

Thank you for your feedback, Patrick! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Lonnie Belton, TX

The system makes you feel secure. Anytime you call on that they are there they help. I wish they had just a little lower price on their equipment.

5 years ago

Reply from Vivint

Thank you for your feedback , Lonnie. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Cindy

The equipment works, and we have always just liked it. Customer service is always available to help.

5 years ago

Reply from Vivint

Thank you for your feedback, Cindy! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Brad Brewer Goodyear, AZ

Good Quality products at a good price point. Support is responsive but lacks depth of knowledge and follow up with customer

5 years ago

Reply from Vivint

Thank you for your feedback , Brad! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Wanda Bradley Midland, TX

I am very pleased with it. Took care of my house through all the cold. I‚Äôm thrilled to have it.

5 years ago

Reply from Vivint

Thank you for your feedback  Warren! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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kyle dimen

It has been great anytime you have questions everyone is so helpful and I have not had a problem with anything at all

5 years ago

Reply from Vivint

Thank you for your feedback  Kyle! We are so glad to hear about your experience with customer service and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Gilbert Apodaca El Mirage, AZ

It keeps breaking up when I try to talk to someone or communicate with someone at my door if there‚Äôs not even a good Wi-Fi connection not a major problem

5 years ago

Reply from Vivint

Thank you for your feedback  Gilbert. We appreciate your honesty about your experience with  your doorbell camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Linda Peel McHenry, IL

Very helpful and available immediately anytime I call. I love the app to turn alarm on / off very simply from anyo

5 years ago

Reply from Vivint

Thank you for your feedback  Linda! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Holly Pomona, CA

The service technician fell through my ceiling from the attic on 01/14/2021. It's been a month and a half and Vivint's Home Damaged Claim Dept. has done nothing to help!

5 years ago

Reply from Vivint

Thank you for your feedback  Holly. We appreciate your honesty about your experience with  this home damage issue and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

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Verified Customer

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Tara Louisville, KY

That I‚Äôm able to have my home secure when I‚Äôm not at home and that I‚Äôm able to arm my house with my smart phone

5 years ago

Reply from Vivint

Thank you for your feedback  Tara! We are so glad to hear about your experience with your app and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Kimberly Plainview, TX

The rates are competitive. Customer service is supreme. They listen so they are able to meet your needs.

5 years ago

Reply from Vivint

Thank you for your feedback  Kimberly! We are so glad to hear about your experience with customer service and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Kayla Tully Sulphur Springs, TX

I love VIVINT. Our car was broken into and because of VIVINT, the police were able to catch the perpetrators.

5 years ago

Reply from Vivint

Thank you for your feedback  Kayla! We are so glad to hear about your experience with your cameras and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Lucas Elkhorn, NE

The quality of the product isn‚Äôt worth the overall long-term investment they make you commit to. On top of poor customer service and mixed communication, tell the door to door salesman ‚Äúno‚Äù and close the door. I have more camera and security devices now and feel less secure due to the for app quality and equipment.

5 years ago

Reply from Vivint

Thank you for your feedback  Lucas. We appreciate your honesty about your experience with  the equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

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Verified Customer

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Kyle Arizola Salado, TX

I dislike how I been having issue with my front door lock and every time it doesn‚Äôt get fixed and won‚Äôt send someone to fix it due to COVID but didn‚Äôt have an issue coming to my house to install during COVID

5 years ago

Reply from Vivint

Thank you for your feedback  Kyle. We appreciate your honesty about your experience with your door lock and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Anthony Lucero Converse, TX

Way too expensive on cameras and dvr that I can only use on your system. Almost like charging for cable boxes at over $100 per item

5 years ago

Reply from Vivint

Thank you for your feedback Anthony. We appreciate your honesty about your experience with pricing and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Angela Richmond, TX

Best decision I ever made... visually clear, great customer service, impeccable sound quality. I have never felt safer

5 years ago

Reply from Vivint

Thank you for your feedback  Angela! We are so glad to hear about your experience with customer service and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Jeremy Callahan Rockford, IL

Numerous complaints about equipment failure and they keep giving me refurbished equipment that does not work. Even though everything is supposed to be under warranty

5 years ago

Reply from Vivint

Thank you for your feedback  Jeremy. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Justin Killeen, TX

They were quick to respond and solved my issues. It is easy to use and easy to know if there's an issue.

5 years ago

Reply from Vivint

Thank you for your feedback Justin ! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Omar Union, NJ

Their customer service gives the best responses when we have a problem. They're pretty accomodating. The system is reliable.

5 years ago

Reply from Vivint

Thank you for your feedback Omar ! We are so glad to hear about your experience with customer service and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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George Clarksville, TN

They keep everything working good and tell me if something's wrong. If I have a problem all I have to do is call them.

5 years ago

Reply from Vivint

Thank you for your feedback  George! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Luis San Bernardino, CA

Vivint is reliable. If I have any alarms triggered, they call right away. It also gives me a good digital feedback on my phone.

5 years ago

Reply from Vivint

Thank you for your feedback  Luis! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Allen Valdosta, GA

Customer support was very pleasant and knowledgeable. I like the cameras and feel safe with Vivint.

5 years ago

Reply from Vivint

Thank you for your feedback  Allen! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Dan Gatto Lodi, CA

Sytem is great, however we were told that our buy out from our adt system would be taken care of, now our sales person will not respond

5 years ago

Reply from Vivint

Thank you for your feedback, Dan. We appreciate your honesty about your experience with  your buyout and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 26th, 2021

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Verified Customer

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Patricia Reynolds Lees Summit, MO

The installer did a good job walking us through how to use the system. We have had only one problem and it was solved with one phone call.

5 years ago

Reply from Vivint

Thank you for your feedback , Patricia! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Ronnie Mirabal East Hartford, CT

Everything works. But sometimes the cameras don‚Äôt send the notifications when someone is around

5 years ago

Reply from Vivint

Thank you for your feedback, Ronnie. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 26th, 2021

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Verified Customer

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Cristobal Murguia Shepherdsville, KY

Great sense of security, love the quality of the cameras and how friendly the system its to operate

5 years ago

Reply from Vivint

Thank you for your feedback , Cristobal! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Riley Oakland, CA

Do not like how the sales reps are not upfront about the financial aspect of the service ie., not disclose pulling a hard inquiry to finance the purchase of the equipment thru a 3rd party.

5 years ago

Reply from Vivint

Thank you for your feedback , Riley. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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Robyn Neal Memphis, TN

The customer service is great, as well as the time frame that a technician arrives to solve a problem

5 years ago

Reply from Vivint

Thank you for your feedback, Robyn! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Sandra Shea Glendale, AZ

I like this security system except that when I want to view a video for a specific time of day it does not allow me to do that.

5 years ago

Reply from Vivint

Thank you for your feedback, Sandra! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Jasmin Legue

Initially information from the first call did not match what the installer said. It created alot of frustration and grief. It several weeks to resolve those issues.

5 years ago

Reply from Vivint

Thank you for your feedback, Jasmin . We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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