Vivint: Read 8,443 User Reviews From Real Homeowners

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Verified Customer

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Robyn Neal Memphis, TN

The customer service is great, as well as the time frame that a technician arrives to solve a problem

3 years ago

Reply from Vivint

Thank you for your feedback, Robyn! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Cecilia Araujo Amarillo, TX

Got broke into my car and nothing was recorded then my car his stolen and nothing g was recorded, we called Vivint and asked just told us it needed to be rebooted but couldn‚Äôt get any images , sorry but am upset with this company

3 years ago

Reply from Vivint

Thank you for your feedback , Cecilia. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Jasmin Legue

Initially information from the first call did not match what the installer said. It created alot of frustration and grief. It several weeks to resolve those issues.

3 years ago

Reply from Vivint

Thank you for your feedback, Jasmin . We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Jeffrey D Dwerlkotte Lincoln, NE

I am stuck in a contract for something I am not pleased with. I like the stand alone items like the doorknob and the garage door opener but don't need Vivint to use them. The door bell camera is not as good as Ring and I don't use the security option.

3 years ago

Reply from Vivint

Thank you for your feedback , Jeffery! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Cody Carlotta Lathrop, CA

Bad customer service I didn't realise your sales person added a garage remote in the cost. I even told him I didn't need the garage because I was putting in dog doors. I want OUT of this contract and the garage never worked and now I am being told even if I return the equipment I still have to pay. Which I think is wrong

3 years ago

Reply from Vivint

Thank you for your feedback, Cody! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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James Campbell Suwanee, GA

It‚Äôs state of the art! I love the notifications and the cameras. I feel very safe and secure now.

3 years ago

Reply from Vivint

Thank you for your feedback, James! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Douglas Cook Hemet, CA

Customer services from installers in up to support have been great. Equipment is simple to use and has been mostly reliable

3 years ago

Reply from Vivint

Thank you for your feedback, Douglas! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Darren Ashby Columbus, OH

Have had a few issues with the equipment. Cameras not recording consistently and recordings not always playable. Long wait times when calling tech support.

3 years ago

Reply from Vivint

Thank you for your feedback, Darren. We appreciate your honesty about your experience with  your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Susan Shortridge Norfolk, VA

I have trouble since the start up of my service. Can't get a hold of original people who set it up. Hard talking to customer service. You get transfered multiple times and have to explain each time. Can't cancel cause you are stuck with the contract.

3 years ago

Reply from Vivint

Thank you for your feedback , Susan. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Michael Anthony Thompson Richton Park, IL

I requested the doorbell with my install, never got it or the call I was supposed to get. I got charged for replacement sensor, it was never mentioned there was a charge.

3 years ago

Reply from Vivint

Thank you for your feedback, Michael. We appreciate your honesty about your experience with your doorbell and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Laura Amison Hopewell, VA

My front door lock is not working properly. It does not completely lock. It is not aligned properly. My front camera flickers on the screen at night time.

3 years ago

Reply from Vivint

Thank you for your feedback , Laura. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Doug Pruitt Owasso, OK

I have sent multiple emails with all of the problems we have had. Your customer service is nonexistent, you do not return calls or emails, equipment malfunctions and you tell the customer it‚Äôs up to them to fix it. And on and on

3 years ago

Reply from Vivint

Thank you for your feedback, Doug. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Kevin Dunn Cheyenne, WY

Your customer service sucks. We have problems with our door bell camera but your technicians are incompetent don‚Äôt know what they are doing. This is the worst mistake we have ever done I bad mouth your company every chance I get. Is that detailed enough or would you like me to continue

3 years ago

Reply from Vivint

Thank you for your feedback, Kevin. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Edy Garcia Fremont, NE

Vivint came to my house and lied in my face. I dont even activate the system cause I dont want think of you Vivint, liars, liars. Now I am stuck with a company that I dont trust, cheaters you lied to me and my family told us we had 30 to cancel when only was 3 days.

3 years ago

Reply from Vivint

Thank you for your feedback, Edy. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Dawud Akbar Fairburn, GA

Nice system however it is way over priced you put a doorbell and camera on credit with a 700% increase with the industry standard

3 years ago

Reply from Vivint

Thank you for your feedback, Dawud. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 26th, 2021

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Verified Customer

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Adele Lalich Parker, CO

I appreciate being able to see who is at the door so I can choose to speak with them or ignore them.

3 years ago

Reply from Vivint

Thank you for your feedback, Adele! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Jose Alfredo Cardenas Joplin, MO

The ease of use and service has been good. However, the glass break sensors continuously lose communication and the panel has to be restarted.

3 years ago

Reply from Vivint

Thank you for your feedback, Jose! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Jean DeSmith Woodland, CA

So far so good. Happy with my service so far. Haven‚Äôt had any issues that weren‚Äôt fixed in a timely matter.

3 years ago

Reply from Vivint

Thank you for your feedback, Jean! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Darrell Hawkins Chesapeake, VA

Great company. Friendly salesman. The system is easy to use. I love that I can arm my house from anywhere.

3 years ago

Reply from Vivint

Thank you for your feedback , Darrell! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 27th, 2021

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Verified Customer

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Nick Liberty, MO

Horrible - your door to door sales people are crooks. Vivint was the worst decision my wife has ever talked me into. I would never recommend Vivint to anyone and have actively told people to stay far away from Vivint and their awful excuse for a company and salespeople

3 years ago

Reply from Vivint

Thank you for your feedback , Nick. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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Dr. Celia Hilber McAllen, TX

I like the simplicity for using. I don‚Äôt like that it doesn‚Äôt record people close to the front sidewalk at night.

3 years ago

Reply from Vivint

Thank you for your feedback, Celia! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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El Mc Kinney, TX

Horrible cancellation experience that took 3 months! No written notice after you cancel so you have to take their word that the contract truly has been cancelled. Had to keep calling them every other week for 3 months to get out of it and money refunded. The absolute worst customer service experience.

3 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with your cancelation  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Amanda Winkle Columbus, OH

my door does not lock half the time so i have to stand there and hold the door closed it also does not unlock by phone have to use the key pad and still pull on the door

3 years ago

Reply from Vivint

Thank you for your feedback , Amanda. We appreciate your honesty about your experience with doorlock and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Cynthia J Sykes Denver, CO

The driveway camera will go offline for no reason, stay off a few days, then come back on. It is difficult to find answers to my questions on the application

3 years ago

Reply from Vivint

Thank you for your feedback, Cynthia. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Geneva Stephens Fort Wayne, IN

I don‚Äôt like the idea that we couldn‚Äôt cancel we fell on hard times financially and no longer can afford this unit but can‚Äôt cancel without destroying our credit. This wasn‚Äôt explained when we signed uo

3 years ago

Reply from Vivint

Thank you for your feedback, Geneva. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Debbie Roberts Texarkana, TX

Don‚Äôt like I can‚Äôt speak to someone that speaks 3 English. I have asked twice for a service call and told they couldn‚Äôt do that. When I asked for supervisor I was told none available!

3 years ago

Reply from Vivint

Thank you for your feedback , Debbie. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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John Bittle Martinsburg, WV

2ly easy system to use. I have had one technical glitch that was solved by Customer service after two telephone consultations.

3 years ago

Reply from Vivint

Thank you for your feedback , John! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Kim Metzger Casa Grande, AZ

So far only 1 person has done what they said they would do.the amazing lady I spoke with on Thursday was fantastic and her and her team followed through with a promise that 6 other people made. These questions DO NOT reflect on her at all. I would give her perfect scores but definitely not vivint as a whole which is what your asking for.

3 years ago

Reply from Vivint

Thank you for your feedback, Kim. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Aaron Christopher Minot, ND

It works. So far, we have been pleased. Although we do feel like some of the deals we were offered were not quite what they were made out to be.

3 years ago

Reply from Vivint

Thank you for your feedback, Aaron! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Steve Jenkins Keenesburg, CO

Easy to use easy to understand and anytime an alarm is triggered I immediately get a notification.

3 years ago

Reply from Vivint

Thank you for your feedback, Steve! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Stephanie Chestnut Maple Heights, OH

Camera keep STIP WORKING, alarm keeps going off cause of sensors etc water sensor been stop working it‚Äôs just going bad keep rebooting from panel I cnt even watch my house while I‚Äôm away

3 years ago

Reply from Vivint

Thank you for your feedback, Stephanie. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Luv Spence Franklin, VA

I do not like how my security system keeps going offline alot. An not wanting to work. Also How I was lied to about how much I would pay an how long.

3 years ago

Reply from Vivint

Thank you for your feedback, Luv. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Heather Ouzinkie, AK

Do not want the online service, only wanted the equipment. After purchasing the equipment with cash and canceling the service, vivint will not service any equipment if it fails to work properly.

3 years ago

Reply from Vivint

Thank you for your feedback, Heather. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Valeria Perez El Cajon, CA

Terrible customer service, they‚Äôre liars, they hang up on you and just tell you want you want to hear. It took me about 5 calls to just cancel my account all they try to do it sell the entire call, they took money from my account claimed I‚Äôd get a refund and it never happened. WOULD NEVER RECOMMEND THIS COMPANY!

3 years ago

Reply from Vivint

Thank you for your feedback, Valeria. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Gary Circleville, OH

Performance is great. It would be nice if the verbal responses from panel were "friendly" no so mechanical

3 years ago

Reply from Vivint

Thank you for your feedback, Gary! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Mike Miller Saraland, AL

Not happy at all, the thermostat fell off the wall over a month ago and has not worked since. Had to replace it with my old thermostat. One of the outside cameras has not worked in a month. The only thing consistent my monthly bill!

3 years ago

Reply from Vivint

Thank you for your feedback , Mike. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Danielle Barrow Oxford, PA

This was the worries experience I had ever had you call on and they can‚Äôt help you because they don‚Äôt know what going then you cancel your service and send the equipment but and they are still calling you telling you owe them money even though you don‚Äôt have there equipment

3 years ago

Reply from Vivint

Thank you for your feedback, Danielle. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Lynn Quackenbush Houston, TX

The system works well, but some of the equipment is cheaply made and breaks (both key fobs broken after normal use). I'll still have to pay for them for months

3 years ago

Reply from Vivint

Thank you for your feedback, Lynn. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Heather Parker Nashville, TN

The customer service has always been 5. I also have never had a problem with the service or equipment.

3 years ago

Reply from Vivint

Thank you for your feedback, Heather! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Richard

We have nothing but trouble with this junk,had to take the thermostat out and put my old one back in,Vivint one shut down my heater when it was -5 degrees,every night a camera in my back yard says there‚Äôs someone in your back yard over and over all long biggest mistake I made signing a contract for it

3 years ago Edited September 14, 2021

Reply from Vivint

Thank you for your feedback, Richard. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Natasha Archuletta Denver, CO

Expected more from the service. Recorded videos don't always load, slow getting notification when someone approaches or rings my door bell or in my boundaries.

3 years ago

Reply from Vivint

Thank you for your feedback, Natasha. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Elisa Palmdale, CA

I have asked for help on rebooting my system various times and I need someone to come to the house and I been told they will help over the phone and I explain it needs manually rebooting and I don't have the time to be on the phone with the other person. Therefore I will discontinue the services

3 years ago

Reply from Vivint

Thank you for your feedback, Elisa. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Terry Trout Fresno, CA

Everything is great except for half of our cameras don't work. When we called to report it, they told me that they would come out the look but it would be an extra fee.

3 years ago

Reply from Vivint

Thank you for your feedback, Terry. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Mike Layton, UT

Garage door opening very inconsistent with app. Get notifications door didn‚Äôt open/close when it did and doesn‚Äôt work occasionally unless I hit the button several times

3 years ago

Reply from Vivint

Thank you for your feedback, Mike. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Chris Swanther Las Vegas, NV

great product, very responsive and reliable. however, extremely unsatisfied they wanted me to pay $50 just to link it with my garage door opener

3 years ago

Reply from Vivint

Thank you for your feedback, Chris. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Feb. 9th, 2021

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Verified Customer

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Annette M Bostick Covington, GA

5. The camera clarity and sound is wonderful. I would receive a call immediately if something is wrong.

3 years ago

Reply from Vivint

Thank you for your feedback, Annette! We are so glad to hear about your experience with your camera and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Kelly Velarde San Pablo, CA

Not great at all. The customer service doesn‚Äôt know what department to send you too. I was transferred 6 times before I was able to get to the right one. I unsubscribed from the emails several months ago and still I am receiving emails.

3 years ago

Reply from Vivint

Thank you for your feedback, Kelly. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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BRITTANY J WILBANKS Aurora, CO

When I needed help, it has been a bit rough to get answers but eventually someone figures it out. Always nice people when I do call in.

3 years ago

Reply from Vivint

Thank you for your feedback, Brittany. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Kristina Torres Colorado Springs, CO

Neither Vivint router works. System is working through home Wi-Fi. When system is turned on a notice comes through the front door didn‚Äôt lock

3 years ago

Reply from Vivint

Thank you for your feedback, Kristina. We appreciate your honesty about your experience with your door lock  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Philip Worthington Durham, NC

System seems to work well, but it's difficult to get service. I need a technician to come back out to my home to move sensors and I cannot get anyone to help me

3 years ago

Reply from Vivint

Thank you for your feedback, Philip! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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