Vivint: Read 8,443 User Reviews From Real Homeowners

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Verified Customer

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Clay Rodgers

So far the customer service has not been great. I've been getting charged double for my service. I tried calling to get it resolved. I was told they would call me back in 72 hours. That was over a week ago. Still being charged double. The equipment is great, but I'd like for them to honor their price.

3 years ago

Reply from Vivint

Thank you for your feedback, Clay. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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mary edwards

I enjoy the services yet it does cost a little more than expected. I should of bought web cams for a one time payment. Will do in the future.

3 years ago

Reply from Vivint

Thank you for your feedback Mary! We are so glad to hear about your experience with your service and how you're loving your system.

Apr. 5th, 2021

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Greta George/August Ashley

I had. Trouble with my equipment they send out a replacement lock after 2 technician came out try to send the old lock back unsuccessful they ended up charging my account 179 dollars for none return of the equipment I ended up spending my own money to return the equipment

3 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. We'd love to get you in touch with a supervisor who can look into this for you. Please contact us by calling 1-800-216-5232 or by sending us a private message.

Dec. 10th, 2021

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Verified Customer

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Jesse Dale Karisny

I like some of the features but I am completely disappointed that I was mislead that Vivint would connect to my Amazon fire TV stick. This is not the case as I cannot view my cameras on my tv.

3 years ago

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Verified Customer

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Frances Cologna

Nest thermostat doesn't work as I think it should. Let's house cool off below temp I set when we are home but not physically in the room with sensor.

3 years ago

Reply from Vivint

Hi Frances! We are so sorry that you are having trouble with the Nest. Please give us a call at 1-800-216-5252. We want to get your issue resolved. Thank you.

Nov. 5th, 2021

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Verified Customer

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Alfredo

The best thing about the system is the convenience. I like that they let you use promotions and coupons for equipment as an existing customer.

3 years ago

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Hazel

Vivint's customer service has been extremely expeditious when they call. If something's been wrong, they respond immediately.

3 years ago

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Anonymous

I love that I can change things from my phone before I leave town. Customer service has always answered my questions.

3 years ago

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Jordan

Whenever I call into customer service, they answer all my questions. I always know what's going on in my house.

3 years ago

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Cynthia

They have a good app with their services. Sometimes it takes a while to get responses from their customer service, but the equipment works fine.

3 years ago

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Wilbur

Their phone app is pretty nice, and I think their online chat is effective and convenient. Their equipment is great as well.

3 years ago

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Kevin

Vivint offered what we needed in a security system. I like that I can program everything from my phone.

3 years ago

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Sharron

I like that I can arm and disarm the system from my phone. I also like the keypad they have on my wall.

3 years ago

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Angela

Customer service is really nice, particularly the salesman that came to my house. Their system is very user friendly.

3 years ago

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Horacio

I love the peace of mind I feel when I'm away from the house. I haven't had any issues with the system so far because it functions very well.

3 years ago

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Verified Customer

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Scott

Their innovative technology and good quality equipment is what drew us to Vivint. We used them for about a month then cancelled. They were not very quick in getting back to us, but it was an easy to use system.

3 years ago

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Kanina

Vivint needs better customer service. They're not on the same page as you and they'll tell you one thing and someone else will tell you something different.

3 years ago

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Mike Timmons

This company has terrible customer service and does not deliver on its promises. I am still waiting for an installation after five months and they continue to bill the monthly service. I spent over 7000 upfront. Be very careful

3 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. We'd love to get you in touch with a supervisor who can look into this for you. Please contact us by calling 1-800-216-5232 or by sending us a private message.

Dec. 11th, 2021

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Verified Customer

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George

I'm really not satisfied with him but I'm into a contract now so I got to fulfill my obligation they like we did not get no rebate are we trying another friends on to him we did not get the $50 no I wouldn't recommend them to no one else

3 years ago

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Brooke Guilfoyle

It's been ok. The guy broke our electronic deadbolt and pulled the string off of our attic door and they never returned to repair the damage. And he left a mess everywhere he went.

3 years ago

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Micah Guthrie

Horrible. Aggressive sales tactics, just want you to sign a contract day one, tear up your house with their equipment and disappear once once you've signed. Had a young inexperienced technician more concerned with smoking weed than doing his job. Cancelled contract within the 3 day allotment period, it was a hassle. I do not recommend.

3 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by sending us a private message.

Dec. 11th, 2021

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Verified Customer

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Andrew Sparrow

Sales tactics are 'cold call' with the ruse of a 'special' being offered in the area for today only. Hard sell/hard push. Equipment is leased at a huge markup and useless after 5 years unless you continue contract. Office personnel are poorly trained and not all that knowledgeable.

3 years ago Edited September 14, 2021

Reply from Vivint

Hi Andrew, we're sorry to hear of your negative experience with Vivint. We offer special deals to homeowners just like you and would love to connect you with a supervisor to see how we can help. So that we can, please contact our Support team at 1-800-216-5232.

Dec. 10th, 2021

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Verified Customer

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Fred Garza

Not satisfactory one of my cameras works when it wants I'm supposed to be able to close my garage door from my phone can't do it tried to get it fix and they want to chao me for it when it hasn't worked since the beginning

3 years ago

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Danny Kennedy

The system is great the accounting and billing is terrible I have more than one account and some other the accounts I can pay online and others I can't

3 years ago

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Darrell Atkins

It's been pleasant so far. I haven't had problems so far and anything I've had questions or concerns about they were answered promptly.

4 years ago

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Krystal

Surveillance is very easy to manage with 3 cameras and easily accessible from phone while away from home. Kinda pricey but worth it.

4 years ago

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Marcus

They are a great company that stays current with technology and offers great products at competitive rates

4 years ago

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Matthew Syzek

Okay. App is finicky and at times refuses to work to close garage door. Thermostat does not stay at set temperature at times - we wake up pretty toasty.

4 years ago

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Verified Customer

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Joshua

The technology and the camera system is good. I also like how they set it up. We’ve been having problems with the indoor motion sensor.

4 years ago

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Felicia

Be upfront about the pricing. My sales rep said install was free but they should give you a statement to see what you are actually paying for and my install is still not complete. The cameras do not fit in the outside outlet. Customer service never called me back. I thought they were a good company but they’re not.

4 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020

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Verified Customer

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Harry

The system itself is very good and I do like the camera but the people did not finish their job and I haven’t heard back from them so their customer service sucks. My daughter had to come and set up most of our stuff to get it running. I was never given a Vivint sign. I wouldn’t tell anybody to install in their home.

4 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020

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Verified Customer

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Ronald

It’s last year’s technology. The resolutions are outdated. The pictures are fuzzy. Their equipment can’t support their claims. They are completely not trustworthy. There is nothing good about them. They continue to charge me after the service has been cancelled.

4 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature on vivint.com. .

Jan. 7th, 2022

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Verified Customer

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Robert

Very slow to communicate between financial services division. It took them three months to close out the order that I placed with them to return the money back to me as I requested. Quality is high but it is pricey.

4 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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Verified Customer

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Gabriel

Their product is high quality and easy to use but it is difficult to get a hold of a live person to correct issues.

4 years ago

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Verified Customer

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Gwen

If the alarm goes off, they immediately call you. When you are away from home, you can see who is at the door.

4 years ago

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Verified Customer

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Clearstine

Decided that Vivint was right for me because it makes sure that nobody I don’t like is in my house.

4 years ago

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Daniel

The best thing about Vivint is the cameras. They were fast to get it set it up and it’s good views.

4 years ago

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Karen

Fairly simple to use except the camera which I need to learn better as I don’t know how to work it very well but I still like it.

4 years ago

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Verified Customer

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Avery

My friend had it before me and liked the service he got so I got it too. So far they seem like they are doing a good job. It’s great.

4 years ago

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Verified Customer

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Mike Tindall

Was not given an instruction book to know how to operate! Contacted on line and it took a very long time just to find out how to change battery in sensor; wasn't told I would have to and being 82 yrs old it's a challenge2

4 years ago

Reply from Vivint

Thank you for your feedback, Mike. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Nov. 4th, 2020

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Wade

Very good have only had one problem with the system and the Tec people helped fix in a very timely manner

4 years ago

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Kay

It has been all positive experience. I have had a few issues and the customer service was fast, polite, & accurate!

4 years ago

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Verified Customer

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Gabriel Morales

I've had good experience to date. The system works well. The door bell camera and driveway camera are excellent.

4 years ago

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Verified Customer

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Amrit

The interface of the app is good. It is very high quality. Customer service is very responsive and helpful.

4 years ago

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Martha Howell

Excellent and Vivint gives us a sense of security, because our neighborhood isn't as save as it used to be.

4 years ago

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Donna Huntington

If you need to call them, prepare to wait at leas 25 minutes. The last time I called they hung up on me so I had to call back and wait another 25 minutes. I have bee paying for 2 security systems for 4 months now. They keep promising they would buy my other one out but even with several phone calls, th

4 years ago

Reply from Vivint

We apologize that you've experienced a long wait time getting in touch with our customer service. Please feel free to send us a private message, or you can get in touch with us by accessing our chat feature on vivint.com.

Dec. 10th, 2021

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Richard

Initial installation was very problematic. Poorly done. Had to have them come back twice to fix problems. After that the service has been fine.

4 years ago

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Miguel

So far good. However I am being approached by other companies with lower rates with much more service. Nonethless, good so far

4 years ago

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Sandra Runge

Very difficult to contact Vivint after the sale. Tried three days to chat usually I wad 15 to 25 on line. Got busy and had yo keep trying. My camera is not working. Plus I am having issues with my door locking as well. I am feeling all got installed then never see them again or hard to get them

4 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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Verified Customer

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william

poor sales person left out info like how long contract was and was told that i had 30 days to change my mind and cancel service but did not tell me that i would have to pay remaining balance on equipement and months left on contract when canceled.

4 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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