Vivint: Read 8,443 User Reviews From Real Homeowners

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Chris

Good system. Question customer service . After installation nobody has contacted me as they promised. To see if I had any questions and to help setting up the system.

4 years ago

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Anonymous

Sales person was good but they were installing too many houses in the same day. I felt like some of my install was rushed.

4 years ago

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Jim

Very positive , easy system to learn, makes it easy to keep an eye on all the accesses to building plus grounds.

4 years ago

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Jessyka

Itâ€™s been good so far. Few minor issues to where I had to reset my camera twice but over all good

4 years ago

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Candi Cadwell

great system just freezes up on my phone sometimes easy to use in fact im going to have them put one more camera in

4 years ago

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Brad

Has been GREAT!!! Amazing product, friendly and professional staff, competitive pricing, a great overall value.

4 years ago

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Lynne Nordenberg

Exceptional service and support. The product is high quality and gives me a sense of comfort whether at home or away.

4 years ago

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N Kuboyama

Love my system , I was able to get my system free for a low monthly rate. The sales person was very nice and helpful in purchasing the system.

4 years ago

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Kevin

Helped me plan out the best way to secure my properties I have been happy and left feeling safe. Thank you.

4 years ago

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Cynthia D Fields

it's ok.have not had any problems. except you can't seem to get a actual tech to come to your premise to help after installation

4 years ago

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Gary M.

It was terrible! After we canceled we kept getting phone calls about the bill and emails. Than Vivint and Fortiva weren't communicating to each other so both didn't know what the other had done. Definitely never recommending vivint.

4 years ago

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Clement Keith

Not a great experience. Installer was disengaged and did the minimal work. (For example, he wouldn't install the main component on the wall.) The sales experience was somewhat bait-and-switch. If I had it to do all over again, I would not choose Vivint.

4 years ago

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grover j russell

Bad, I canceled my service within the 3 day trial period. I called customer service. I was on hold a long time and I never received my refund. They said I didnâ€™t need Internet and that was a lie! I wasnâ€™t suppose to be charged for installation and that was a lie! I wan my refund!!!!

4 years ago

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Francisco

I really regret signing up because I was given false information about Digital Life he company I was with. I should have checked with DL first b4 switching. I was told by Vivint that DL was NOT OFFERING upgrades anymore to their systems. FALSE. And i was offered one month free service. Never happened. I was charged the day of installation.

4 years ago

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Don

I have really felt secure with this system. I love the doorbell, even home alone it lets me know who's there

4 years ago

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Bill

It's amazing! It keeps us alert on activity around our property and at our door. I actually prefer this over ADT.

4 years ago

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Larry

Great customer service. Camera quality is excellent. Love being able to control doors and garage doors from my phone.

4 years ago

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Chaz Cunningham Coggins

The service is great, but you need spectacular internet service to hook it up to or your door bell ring will be delayed when someone rings it.

4 years ago

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Hannah Tharnish

Make sure you ask lots of questions. There were alot of unknowns when talking with the sales representative versus talking with the actual company. Be ware!!

4 years ago

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Sherry Tjaden

Do NOT give Vivint access to your bank account. They have overdrawn too much money from my account twice since June. Every time I call customer service to try and get my money back they tell me 5 to 7 business days. Itâ€™s been 3 months now.

4 years ago

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Jeanette Vanderlip

I am not satisfied with the service I have received so far. The installation hasn't been completed to where I have the security I had with my previous provider. I am no able to get in contact with the salesman or someone with the headquarters in UT. I was onhold for 20 minutes before I hung up waiting for customer service.

4 years ago

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Ernest

ADT couldn’t provide what I need so I decided Vivint was right for me. I like the feedback on the phone and the video.

4 years ago

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Anonymous

Sometimes the thermostat doesn’t work but it is all very good equipment and they are doing a pretty good job. The best thing is the mobile.

4 years ago

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Stanley

The system is pretty interactive because it has a touch screen right on it. They answer all my questions.

4 years ago

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Anita

Equipment is pretty good and I like that I can use it from my phone but it is also pretty expensive and I have tried to get them to fix things that they haven’t.

4 years ago

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Cierra

It works pretty good, I haven’t had any major malfunctions and customer service is easy to reach and pretty fast because there are multiple ways to contact them.

4 years ago

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Anonymous

Salesman was super persuasive. I got it for the outdoor cameras. If I have an issue, they are pretty quick to resolve the issue.

4 years ago

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Bianca

Quality equipment that I can use on my phone. The only thing is that sometimes it takes too long for customer service to get back to you.

4 years ago

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Marcus

When the salespeople knocked on my door, they were super polite. I like how it all connected to the phone. It is a very good quality name brand.

4 years ago

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Jack

It’s pretty expensive but it is good equipment and it covers everything so it seems like a good deal.

4 years ago

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Karen

Their customer service does not include repairing things that they sent us that were incorrect and not working. I do the like the connection to our cell phone.

4 years ago

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Linda

The best thing about Vivint is that it allows me to see what it going on outside my doors of the house.

4 years ago

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Anonymous

They just came to my door, so it's been easy. I like the app, but the company has terrible communication and I've had technical difficulties.

4 years ago

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Dori

Repeat issue in less than 30 days including a false alarm. Price of Equipment ASTRONOMICAL! Zero % financing is a joke - they just build it into the "package".

4 years ago

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Patrick

The experience so far have been good. It's pretty easy to use. The company have been very responsive so far.

4 years ago

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Martha Ford

We have been "happy campers" with Vivint...they have accommodating in every fashion with any needs we might have in that area.

4 years ago

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Disgruntled customer

It was one of the most high pressure experiences I've ever experienced. A piece of their equipment failed within the first 3 days. They did replace the equipment. If I could go back in time I would have never answered the door to the sales person.

4 years ago

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Hal Siegel

Excellent service, salesman knew his products. The system was installed the same evening I signed up

4 years ago

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Guy Bradley

I did not like the way the system was sold to me . I thought the sales person was cocky and not interested in our needs . At the end of the day he sold us a loan package with a coupon book and a system no better than what we had . The installation took 9 hours when the sales person said it would take 3 hours or less .

4 years ago

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anonymous

fter being told I could cancel my service anytime within 30 days and finding out that is not true. What a hassle I have had trying to believe what these people have told me. Everyone has a different story. Hopefully I will someday get my money back.

4 years ago

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Sean

It would be pretty cool if they didn’t hang up on me when I try to call customer service. Originally it seemed like a pretty good company. It is pretty cool that I can open my garage door with my phone but I have been trying to get a hold of them for three weeks to cancel my service and every time I get hung up on.

4 years ago

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Thomas

Because of the upgrades to the security I converted from what I had previously as they now have a video camera up front.

4 years ago

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Kellyn

The technician that came for set up was really good. It was a smooth and easy transition. I like that it is accessible.

4 years ago

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Jeremy Splinter Sioux Falls, SD

I was promised many things during sales pitch that were not true. Classic bait and switch. In hindsight I wish I hadn't entered into this agreement. The product itself is good, the sales tactics were not.

4 years ago

Reply from Vivint

Thank you for your feedback, Jeremy. We appreciate your honesty about your experience with your sale and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 10th, 2020

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Verified Customer

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David Wills Waukesha, WI

Good, have had a few equipment issues with losing connection to the panel, but resolved with a reboot.

4 years ago

Reply from Vivint

Thank you for your feedback, David! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

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Lorena Alcorta Weslaco, TX

The service we are paying for has not been adequately provided. When we need the system to work the most, it has failed us time and time again, were it not for the contract I would have cancelled already.

4 years ago

Reply from Vivint

Thank you for your feedback, Lorena. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 1st, 2020

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Verified Customer

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Jovanni

If I have questions, they answer so I never have any issues. I would recommend Vivint if you are looking for security.

4 years ago Edited January 10, 2024

Reply from Vivint

Thank you for your feedback, Jovanni! We are so glad to hear about your experience with Vivint and how you're loving your system.

Aug. 25th, 2020

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Letitia San Antonio, TX

It is good for the money. I have had to have the come out several times to correct something but I like that I can monitor my house when I am away.

4 years ago

Reply from Vivint

Thank you for your feedback, Letitia! We are so glad to hear about your experience with Vivint and how you're loving your system.

Aug. 25th, 2020

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Teresa Olympia Fields, IL

My house is protected so keep up the good work. They answer all my questions and take care of problems if I have one.

4 years ago

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Michelle Fort Mohave, AZ

Everybody has been very nice. The system is user friendly, I like that I can access everything on my phone.

4 years ago

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