Vivint: Read 8,451 User Reviews From Real Homeowners

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Verified Customer

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Gregory

Their customer service are very polite, helpful, and easy to get ahold of. The system is easy to use and no issues with it after five years.

5 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experiences with us through the years. When you have a chance, give us a call at 800-216-5232 to get your referral code that can lead to some great perks.

Apr. 22nd, 2020

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Verified Customer

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James

I like my monitoring system and doorbell camera. If I have any question, they always know how to answer me.

5 years ago

Reply from Vivint

Thank you for your feedback James! We are so glad to hear how you're enjoying your system. When you have a chance, give us a call at 800-216-5232 to get your referral code that can lead to some great perks.

Apr. 22nd, 2020

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Verified Customer

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Janeelle

The equipment works properly and I can access it from my mobile device. They are always here to help when needed.

5 years ago

Reply from Vivint

Thank you for your feedback Janeelle! We are so glad to hear how you're enjoying accessing your home through the app. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

Apr. 22nd, 2020

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Verified Customer

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Timothy Ocean Springs, MS

I can access my system from anywhere on my phone. I have had promises of being contacted back but haven't been called back yet.

5 years ago

Reply from Vivint

Thank you, Timothy, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Dicky Jasper, TX

They respond quickly. Are helpful with anything. If you have a problem, you call them and they take care of it.

5 years ago

Reply from Vivint

Thank you, Dicky, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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James

It has left a sour taste in my wallet over charged me over 800.00 dollars they are very good at deducting money out of your bank accounts but hbe tried 3 times to get them to refund the overcharge with no result

5 years ago

Reply from Vivint

Thank you for your feedback, James. We'd like to see how we can assist you with your Car Guard. Please call us at 18002165232.

Apr. 14th, 2020

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Verified Customer

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Zane Kiehne

They sold us a system with cameras, the whole nine yards. There installers could not install several of the cameras. The one they did install makes noise all the time and only works a portion of the time. Customer service is hours on the phone and not helpful.

5 years ago

Reply from Vivint

Thank you, Zane, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about the installation further. Please contact our chat support team at your convenience by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Johnnie Thomas

Good , have not had any issues except for the water detection device. It goes off from time to time.

5 years ago

Reply from Vivint

Thanks for the feedback, Johnnie! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Apr. 14th, 2020

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Verified Customer

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Marion

We're very happy with Vivint. Every time I call they tried to walk me through it or send someone out.

5 years ago

Reply from Vivint

Thanks for the feedback, Marion! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Apr. 14th, 2020

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Verified Customer

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Donna

They've been very helpful. They just came around to my door that's how I was introduced to them. I like the doorbell and seeing who is on my porch.

5 years ago

Reply from Vivint

Thanks for the feedback, Donna! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Apr. 14th, 2020

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Verified Customer

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Daniel

The are pretty quick. I caught something on fire in the house and they were on the speaker right away asking if we were ok.

5 years ago

Reply from Vivint

Thanks for the feedback, Daniel! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Apr. 14th, 2020

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Verified Customer

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James

Everything is user friendly. It's very accurate and its very quick. The notifications are in real time.

5 years ago

Reply from Vivint

Thanks for the feedback, James! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Apr. 14th, 2020

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Verified Customer

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Bob

It has been very good. The people are very proffesional and the service received plus the equipment is superb.

5 years ago

Reply from Vivint

Thanks for the feedback, Bob! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 23rd, 2020

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Verified Customer

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Kathryn Hayden

Good. I have had issues with trying to access events. I still don't have events from my indoor camera. I have called but have not had much luck.

5 years ago

Reply from Vivint

Thank you for you feedback. We'd like to see how we can help. Please call us at 18002165232.

Mar. 24th, 2020

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Verified Customer

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Frank Self

Good, I would like our touch screen to work better, I have to use a pencil eraser to push in my code.

5 years ago

Reply from Vivint

Thanks for the feedback, Frank! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 25th, 2020

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Verified Customer

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Chekevia Homestead, FL

It is a very quality experience and they are very friendly. The system is very good quality and the pictures are clear.

6 years ago

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Verified Customer

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Bert Dzvova

Vivint has great service and customer service. The company takes care of their customers and is always there for them.

6 years ago

Reply from Vivint

Thanks for the feedback, Bert! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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jeanette calvin

my experience with Vivint has been quick friendly excellent customer service for over 10 years, thanks

6 years ago

Reply from Vivint

Thanks for the feedback, Jeanette! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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Michael Barker

Great products, great customer service. Vivint is there when I need it and it is reliable and great value for my money.

6 years ago

Reply from Vivint

Thanks for the feedback, Michael! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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Noel

Excellent service and materials. Also, alerts are prompt and on time as notification gets to me ASAP.

6 years ago

Reply from Vivint

Thanks for the feedback, Noel! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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Tamara

Customer Service reps that come out to fix the equipment and talk me through how to work it have all been amazing!

6 years ago

Reply from Vivint

Thanks for the feedback, Tamara! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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Ron Banning, CA

The monitors don't work all the time and the cameras go offline. I'm paying more money now than it was and when we first started.

6 years ago

Reply from Vivint

Thank you for your feedback, Ron. If you're still experiencing the issue, we'd like to help. Please call us at 18002165232.

Mar. 9th, 2020

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Verified Customer

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Gina

Not very good I have requested assistance several times because I am being charged $100.00 every 15 days because my system wasn't working properly and I have left messages for tech support and my installer...haven't received any calls or cares to help me...also I am being charged a

6 years ago

Reply from Vivint

Thank you for your feedback, Gina. We'd like to assist you with your issues. Please call us at 18002165232.

Mar. 9th, 2020

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Verified Customer

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Diane Ross

Excellent. Their people are wonderful, whether I need to call on the phone or during in-home installation / service.

6 years ago

Reply from Vivint

Thanks for the feedback, Diane! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 9th, 2020

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Verified Customer

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Linda

It has been good. They answer immediately if I accidentally set off the alarm and are always very caring and helpful.

6 years ago

Reply from Vivint

Thanks for the feedback, Linda! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 9th, 2020

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Verified Customer

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Etlyn

Excellent customer care!! Their Technicians are quite knowledgeable as well as supportive. supportive

6 years ago

Reply from Vivint

Thanks for the feedback, Etlyn! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 9th, 2020

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Verified Customer

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Jiji

Good, felt safe, very convenient, can see and talk to the person at the door. Easy entertaining the house.

6 years ago

Reply from Vivint

Thanks for the feedback, Jiji! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 9th, 2020

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Verified Customer

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Suzanne Limburg

Overall it has been good but I had one issue that was difficult to resolve. I think sometimes there front people are not very knowledgeable

6 years ago

Reply from Vivint

Thank you for your feedback Suzanne! We appreciate you letting us know about your experiences with us, and the opportunity we have to protect your home and family. When you can, give us a call at 1-800-216-5232 to get your referral code that can lead to some really great perks.

Mar. 9th, 2020

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Verified Customer

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John

Excellent experience, my system works perfectly from day to day. Always arms and disarms correctly too.

6 years ago

Reply from Vivint

Thank you for your feedback John! We are so glad to hear how your system is working for you. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to some great perks.

Mar. 9th, 2020

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Verified Customer

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Anonymous

The quality of the equipment and the cost is excellent. I've never had any problems with contacting someone from the company.

6 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 6th, 2020

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Verified Customer

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David

If anything happens and my alarm goes off, I get notified right away. It's all up to date and I like the cameras.

6 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experiences with us and with your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 6th, 2020

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Verified Customer

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Audrey Lancaster, CA

State of the art equipment. If there is a problem, they are very quick to respond. I am happy with the service.

6 years ago

Reply from Vivint

Thank you for your feedback Audrey! We are so glad to hear about your experiences with us and with your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 6th, 2020

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Verified Customer

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Towney Kennard

Excellent service and products. Service reps know their products and are dedicated to delighting the customer.

6 years ago

Reply from Vivint

Thank you for your feedback Towney! We are so glad to hear about your experiences with us and your system.

Mar. 4th, 2020

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Verified Customer

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Regina Wilson

It's been okay not great. Someone tried to break in and I could catch them on camera. It was the backyard windows.. I don't think my recording time is long enough.

6 years ago

Reply from Vivint

Thank you for your feedback Regina. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 6th, 2020

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Verified Customer

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Jonathan

Excellent service. Everytime I call I get through almost immediately and customer support very helpful

6 years ago

Reply from Vivint

Thank you, Jonathan, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243

Mar. 7th, 2020

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Verified Customer

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Theda Fritz

So far Vivint has served us well. Response has always been immediate when we have had a false alarm.

6 years ago

Reply from Vivint

Thank you, Theda, for your feedback! It is so good to know that you're enjoying your system and our support services. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Verified Customer

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Ron Vanone

Very good to date. Some issues at first but it was at my end with wifi. Vivint help solve this problem.

6 years ago

Reply from Vivint

Thank you, Ron, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Verified Customer

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Jason

I've had Vivint security for a couple years now. Glitches with cameras seem to be the only problem I've had. Great value and customer service.

6 years ago

Reply from Vivint

Thank you, Jason, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Verified Customer

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Eve Greeley, CO

The last issue I had customer service took care of it fast. Originally I signed up for 29.99 a month and it went up to 39.99 and I didn't even know.

6 years ago

Reply from Vivint

Thank you, Eve, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Verified Customer

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Brendan Antioch, CA

They aren't always the best but they do what they can with what they have. It was cheap and easy. The equipment is top of the line

6 years ago

Reply from Vivint

Thank you, Brendan, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Verified Customer

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James

Whenever I call and I need something I get help. They can tell me what needs to be done or if they have to come out.

6 years ago

Reply from Vivint

Thank you, James, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 8th, 2020

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Verified Customer

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Michael

It's good equipment. I like that we can access our inside cameras and that we can access our alarm with our phones.

6 years ago

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Verified Customer

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Jerry

It is a very good service. Whenever you call them they are very helpful and they are able to get you back online.

6 years ago

Reply from Vivint

Thank you, Jerry, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 8th, 2020

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Verified Customer

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anonymous

It's easy to use. I've had one or two issues where some of the remotes weren't connecting to the base.

6 years ago

Reply from Vivint

Thank you, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 8th, 2020

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Verified Customer

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Tammy

Anytime I've had an alarm they've been quick to respond. I've never had any trouble with their equipment.

6 years ago

Reply from Vivint

Thank you for your feedback Tammy! We are so glad to hear about your experiences with us when your alarm has gone off. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Greg

It's easy to use. I've had one or two issues where some of the remotes weren't connecting to the base.

6 years ago

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Verified Customer

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Debra

Even if I'm not home I'm notified if someone rings my doorbell. They've been very responsive whenever I call.

6 years ago

Reply from Vivint

Thank you for your feedback Debra! We are so glad to hear about your experiences with your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Charlotte

Whenever anything goes off in my house or anything goes out I get a phone call from them immediately.

6 years ago

Reply from Vivint

Thank you for your feedback Charlotte! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Carl

I'm able to be away and still monitor my home. We've really never had any trouble with the equipment.

6 years ago

Reply from Vivint

Thank you for your feedback Carl! We are so glad to hear about your experiences with us and how you're enjoying controlling your home from your app. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Brock Gifford

Hasn't been great. First 3 months my equipment was failing. I asked them to put a key pad on when I first contacted them and the installer didn't put one on and when I told him about it he just said to call back

6 years ago

Reply from Vivint

Thank you for your feedback Brock. We appreciate your honesty about your experience with us and would love to look into your concerns with your system further. Please give us a call at 1-800-216-5212.

Mar. 5th, 2020

Vivint Reviews