Vivint: Read 8,443 User Reviews From Real Homeowners

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Verified Customer

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Laura Nelson

Very sharp, calls immediately for problems. If it's a fire alarm calls 911 first as not to waste time.

4 years ago

Reply from Vivint

Thank you for your feedback Laura! It is so good to know that you're enjoying your system and that it gives you and your family peace of mind. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Kevin Engel

Vivint has already saved my cottage. I got a text message as soon as my furnace died at our summer home.

4 years ago

Reply from Vivint

Thank you for your feedback Kevin! It is so good to know that your system was able to help save the day at your cottage. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Barbara Fraser

I don't like the fact that i am locked into a contract where I am unable to ise the equipment but they offered a slight discount if I wanted to pay it out. How very unkind to still want money for equipment that is unusable and now out of date. I will never recommend then to anyone.

4 years ago

Reply from Vivint

Thank you Barbara for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about the equipment further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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Leslie

Whenever I needed to move or change my service, they helped. When I no longer needed the service, I felt like the people on the phone were trying to punish me for needing to cancel my service.

4 years ago

Reply from Vivint

Thank you for your feedback Leslie. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jul. 15th, 2020

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Verified Customer

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Doctress Cheltenham, MD

It does alert me every time somebody's at my door. There is some lagging. If you could fix the lagging that would be great.

4 years ago

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Verified Customer

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Corinna

Everytime there's anything we need help with they are right there. It works great. It's a great company.

4 years ago

Reply from Vivint

Thank you for your feedback Corinna! We appreciate you letting us know about your experience with us and your system. We value the opportunity that we have to protect your home and family. When you have a chance, contact our chat support team to get your referral code, that can lead to some great perks, using this link:

Dec. 20th, 2019

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Verified Customer

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Greg Grand Prairie, TX

Good product with a few bumps on the way. Had space monkey for iPhones to upload pictures but that was taken away without any reduction in price.

4 years ago

Reply from Vivint

Thank you for your feedback Greg! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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5 Dothan, AL

Vivint is so reliable. I've always had technical support when I needed it to replace the battery or whatever.

4 years ago

Reply from Vivint

Thank you for your feedback Charmala! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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5 Gary, IN

I'm not that knowledgeable about the equipment but they are very helpful and knowledgeable when I call in.

4 years ago

Reply from Vivint

Thank you for your feedback Rhetha! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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5

They've always answered all my questions. Sometimes the cameras go off when they are not supposed to.

4 years ago

Reply from Vivint

Thank you for your feedback Ronda! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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5 Bladenboro, NC

So far it's been really good. Everytime that there's a problem they are right there and the answer all your questions.

4 years ago

Reply from Vivint

Thank you for your feedback Marla! We appreciate you letting us know about your experience. We value the opportunity we have now to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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5 Great Falls, MT

We liked the guys that installed it. Whenever we've had trouble with it, they've fixed it right away. We love it.

4 years ago

Reply from Vivint

Thank you for your feedback Marc! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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5 Tampa, FL

They are quick to respond. I wish I could add some more features myself, but everything has to go through them.

4 years ago

Reply from Vivint

Thank you for your feedback! If you find that you have any questions about your system check out our support site using this link:

Jan. 1st, 2020

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Verified Customer

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4 Waldorf, MD

The best thing is being able to monitor it from my mobile phone. I've had some difficulty with the control panel and with the doorbell.

4 years ago

Reply from Vivint

Thank you for your feedback Kevin! If you find that you have any questions about your system check out our support site using this link: . We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Thomas

Very good, customer service is very knowledgeable and caring. They have taken care all of my questions and concerns..

4 years ago

Reply from Vivint

Thank you for your feedback Thomas! It is so good to know that you're enjoying your system and we appreciate you letting us know how we're doing. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Extremely dissatisfied

Terrible. This company lies and tells people or atleast your agents do that it's not a contract and it really is. I specifically told an agent I would be moving and they said it wouldn't be a problem and it was! All liars I will never ever recommend this company noe that my debt is paid I'm going back to ADT!!!!

4 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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Danielle Haith

Better than the other guys by far, I have recommend them to friends and family, neighbors and strangers.

4 years ago

Reply from Vivint

Thank you for your feedback Danielle! We are so glad to hear that you're enjoying your system. Don't forget to reach out to our chat team to get your referral code that can lead to really great perks!

Feb. 16th, 2020

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Verified Customer

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Margaret Monet

Not the best, first was lied to and not told the upfront with the man who sold us the package deal. Horrible trying to get service out for damage to equipment. So glad to be out of this contract.

4 years ago

Reply from Vivint

Thank you for your feedback Margaret. We would love to look into your concerns further. Please contact our chat support team using this link:

Feb. 16th, 2020

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Verified Customer

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Mary S Hagelston

I am pleased with Vivint as my home security system but wish it was a little less complicated. It has taken me awhile to get comfortable using it

4 years ago

Reply from Vivint

Thank you for your feedback Mary! We appreciate you letting us know about your experience so far. If you find that you have any additional questions about your system check out our support site using this link:

Jan. 1st, 2020

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Verified Customer

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John

good - we had a rough start with installation, but after all that was corrected have been great ever since

4 years ago

Reply from Vivint

Thank you for your feedback John! We appreciate you letting us know about your experiences with us so far. If you find that you have any questions about your system check out our support site using this link:

Jan. 1st, 2020

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Verified Customer

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Patrick Hernandez

Awesome company been with them about 3 years experience is really great and there customer service are really nice!!

4 years ago

Reply from Vivint

Thank you for your feedback Patrick! We are so glad to hear about your experiences with us through the years. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Bill

Have had a very good experience from installation to tech support when needed and actual monitoring responses on two occasions.

4 years ago

Reply from Vivint

Thank you for your feedback Bill! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Ramona Miller

Doesn't work with customers well. I feel I was taken advantage of by company. I moved, was told to leave equipment in last home, company would replace due to being outdated, the got to new home and was expected to pay for new equipment. I'm paying for service I don't have.

4 years ago

Reply from Vivint

Thank you for your feedback Ramona. We appreciate your honesty about your experiences with us and we would love to look into your concerns further. Please contact our chat team using this link:

Feb. 17th, 2020

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Verified Customer

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Ronald Foy

I have been very satisfied with Vivint and have experience only one porblem that was quickly correctd.

4 years ago

Reply from Vivint

Thank you for your feedback Ronald! We appreciate you letting us know about your experiences with us. When you have a chance, contact our chat team to get your referral code that can lead to some great perks. You can reach them using this link:

Feb. 17th, 2020

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Verified Customer

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Edward

Good haven't had a problem yet would like for the door ringer to be a little fast on who rings the door

4 years ago

Reply from Vivint

Thank you for your feedback Edward! We are so glad to hear about your experiences with us and your system. When you have a chance, please contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Jennifer Kramer

Not very impressed with the equipment. We are having to reboot our panel at least once a week to get the cameras to work. The panel makes a static noise all the time.

4 years ago

Reply from Vivint

Thank you for your feedback Jennifer. We appreciate your honesty about your experience with us. We would love to look into your concerns with your system further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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Haley Hoffman Stockton, CA

Life with Vivint is good. I feel at ease leaving my animals at home with my cameras and security system. I love Vivint.

4 years ago

Reply from Vivint

Thank you for your feedback Haley. We are so glad to hear about your experiences with your system, and to know that you're loving it. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Dave

Very expensive, and customer service lacks considering they have a office right here in the city. They need to step up to the plate for there equipment charges. We can way cheaper out there

4 years ago

Reply from Vivint

Thank you for your feedback Dave. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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Doyle

It has been very good for the most part, some times it is hard to login. Other times the outdoor camera has to be reset.

4 years ago

Reply from Vivint

Thank you for your feedback Doyle! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Ken Quaife

For Nine years it has worked flawlessly and when needing assistance it was easy to speak with the appropriate departments.

4 years ago

Reply from Vivint

Thank you for your feedback Ken! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Elayne Saint George, UT

Service is on spot. This is the finest, best, most incredible way to protect your home. Keep doing a great job.

4 years ago

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Verified Customer

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anonymous

They always solve my issues and are fast to respond if an alarm goes off. It's easy and I feel secure.

4 years ago

Reply from Vivint

Thank you for your feedback! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Dec. 4th, 2019

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Verified Customer

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Roger

Prompt service and good product, the tech that came to the house was very knowledgeable and courteous.

4 years ago

Reply from Vivint

Thank you, Roger, for your feedback! We appreciate you letting us know about your great experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Ronnie Green

Great service and quick response. Always able to fix and problem or get the necessary equipment to make a repair.

4 years ago

Reply from Vivint

Thank you, Ronnie, for your feedback! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Nancy

Very good great response for any issue......always on top of any alarms .....false or real such as smoke alarm

4 years ago

Reply from Vivint

Thank you Nancy for your feedback! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Andrea Baon

So far, so good. I feel safe while I sleep at night knowing that if someone breaks in I will be able to notify the police

4 years ago

Reply from Vivint

Thanks for the feedback, Andrea! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Dec. 5th, 2019

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Verified Customer

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Don

My experience has been excellent and I appreciate their customer service for whenever I have a need.

4 years ago

Reply from Vivint

Thank you Don for your feedback! We appreciate you letting us know about your excellent experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Craig A. Gregoire

Incredibly fast reaction time each incident, great customer service, competitive pricing, easy and reliable.

4 years ago

Reply from Vivint

Thank you for your feedback Craig!We are so glad to hear about your experiences with us and appreciate the opportunity to protect your home and family. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Charles

Just OK, the installers came in and started drill hole everywhere not happy about it the cameras sometimes catch things and just found out Ring is cheaper to operate for the year.

4 years ago

Reply from Vivint

Thank you for your feedback Charles. We appreciate you letting us know about your experiences with us and would love to look into your concerns further. Please contact our chat team using this link:

Feb. 22nd, 2020

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Verified Customer

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Kim

Mediocre. The gentlemen who sold us the system told us all about excellent customer service and the system works, but the customer service is only alright and the quality of the product install is pretty bad.

4 years ago

Reply from Vivint

Thank you for your feedback Kim. We would love to look into your concerns with us further. Please contact our chat team using this link:

Feb. 22nd, 2020

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Verified Customer

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Ian Grant

Very dependable, no worries. We have had this system for over 5 years. Next house we buy will have it also!

4 years ago

Reply from Vivint

Thank you for your feedback Ian! We are so glad to hear about your experiences with us through the years. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Paul

I can access it through my cell phone. My cameras go off every so often but other than that everything else has been ok.

4 years ago

Reply from Vivint

Thank you for your feedback Paul. We would love to look into this issue with your cameras. When you have a chance, please contact our chat team using this link:

Nov. 27th, 2019

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Verified Customer

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Johnathan

They are friendly, professional, and pretty prompt. Their equipment hasn't broke down in the 4 years we've had it.

4 years ago

Reply from Vivint

Thank you for your feedback Johnathan! We appreciate the opportunity to protect your home and family. When you've got a chance, contact our chat team to get your referral code using this link:

Nov. 27th, 2019

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Verified Customer

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Walter

They were offering something that was not landline based. They've always been responsive. No problems with it.

4 years ago

Reply from Vivint

Thank you for your feedback Walter! We are so glad to hear that you're enjoying your system. When you have a chance, contact our chat team to get your referral code using this link:

Nov. 27th, 2019

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Verified Customer

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Fred

It's good quality equipment I have no difficulties with it. I like being able to control it from my phone. I would suggest the come back after they sell it to you and check it out once in a while. Once I bought the system I never heard from them again.

4 years ago

Reply from Vivint

Thank you for your feedback Fred. We do have 24/7 support available that you can contact if you have any concerns about your system. We also have our support site with information available about all of the devices in your home at this link:

Nov. 27th, 2019

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Verified Customer

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Clenton San Antonio, TX

I liked their equipment over some of the other companies. I'm satisfied. The security panel gives me the opportunity to see things as they occur.

4 years ago

Reply from Vivint

Thank you for your feedback! It is so good to know that you're enjoying being able to access your system at home. When you can, reach out to our chat team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Olga Windermere, FL

I haven't had to contact them often but they have been very knowledgeable and quick to resolve my issues.

4 years ago

Reply from Vivint

Thank you for your feedback Olga! We appreciate you letting us know about your experience with us. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Gurprit

It's not the greatest. A friend of mine recommend it so I tried it but I hate it. Their customer service and equipment should be better and their prices are too high.

4 years ago

Reply from Vivint

Thank you for your feedback Gurprit. We would love to look into your concerns with your system. Please contact our chat team using this link:

Nov. 28th, 2019

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Verified Customer

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BANCROFT HUNTER

good customer service, technician arrived on time, knew what he was doing and was very professional.

4 years ago

Reply from Vivint

Thank you for your feedback Bancroft! We appreciate you letting us know about your experiences with your Smart Home Pro. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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VKKolluru

I have been facing numerous issues trying to access live video as well as recordings. I upgraded to the fastest internet package assuming it was a network issue but still continued to face similar issues.

4 years ago

Reply from Vivint

Thank you for your feedback. We would love to look into your concerns with your cameras. Please contact our chat team using this link:

Feb. 18th, 2020

Vivint Reviews