Vivint: Read 8,443 User Reviews From Real Homeowners

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Verified Customer

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Chris Keese Saint Petersburg, FL

Overall I think this is a good product. We are continuing to have "ghost" reporting of detection from our pool camera, but I am confident you will get it figured out.

3 years ago

Reply from Vivint

Hi Chris, thank you for your feedback! We'd love to look into the issue you're experiencing with your pool camera more. Please contact us by calling 1-800-216-5232.

Sep. 21st, 2021

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Verified Customer

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Denise Rioux East Hartford, CT

System let‚Äôs me know when there are issues, when I need to change batteries. When someone is near the door etc.

3 years ago

Reply from Vivint

Hi Denise, we appreciate the great review. Thanks for choosing Vivint to protect your home and family!

Sep. 21st, 2021

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Verified Customer

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Odinessa Reeves Villa Rica, GA

I love the quality of the product. But I only got on complain I referred a friend and I never got back my rewards.

3 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. We would love to investigate this further, please contact our Support team at 1-800-216-5232.

Sep. 21st, 2021

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Verified Customer

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Anonymous Nederland, TX

We really have no problems with it. I like controlling my home while I'm away. They have some shortfalls with communications.

3 years ago

Reply from Vivint

We are glad to hear you're enjoying your Vivint system. We are committed to creating amazing experiences for our customers every day. If we’ve fallen short of your expectations in any way, we want to hear about it. Please contact our Support Team at 1-800-216-5232 so that we can provide a solution.

Sep. 16th, 2021

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Verified Customer

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Teresa Louisville, KY

I enjoy feeling secure again. I think the quality of the products is very good. Vivint has always been most helpful.

3 years ago

Reply from Vivint

We are glad to hear we were able to take care of any issues you experienced. Thanks for choosing Vivint to protect your home and family!

Sep. 16th, 2021

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Verified Customer

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Robert Spring, TX

Dependable. Consistent. They have outsourced all of their people that don't understand things as well and really changed the customer service.

3 years ago

Reply from Vivint

Thank you for your feedback! Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Sep. 17th, 2021

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Verified Customer

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Kenneth Birmingham, AL

Their doorbell camera could be a better quality. Its easy to use. Customer support is very responsive.

3 years ago

Reply from Vivint

That's what we like to hear, Kenneth! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 23rd, 2021

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Verified Customer

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King Augusta, GA

The security is the best part about Vivint. They charge $50 to come out to the house to fix anything thats not functioning.

3 years ago

Reply from Vivint

King, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Sep. 23rd, 2021

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Verified Customer

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Carmela Sumter, SC

Customer service is very good. They are prompt and you know they answer calls. The equipment is reliable.

3 years ago

Reply from Vivint

That's what we like to hear, Carmela! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 23rd, 2021

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Verified Customer

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David Leland, MS

Customer service has been pretty good, they come by and check on things. They keep us up to date. Cameras are pretty good.

3 years ago

Reply from Vivint

This is great feedback, (Customer Name)! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 14th, 2021

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Verified Customer

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Donald Ingleside, TX

The equipment seems to run very smooth, haven't had any problems so far. I've never needed to use customer service.

3 years ago

Reply from Vivint

This is great feedback, Donald! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 14th, 2021

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Verified Customer

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Francis Perdue Pinson, AL

The customer service is confused about most things needed. The loan for fortiva has messed up my credit and I’m paying it off early because I was over charged and it’s ruining my credit it doesn’t show the approval amount and shows a power amount as if I have exhausted the full credit line.

3 years ago

Reply from Vivint

Francis thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Antoinette Mayzick Goose Creek, SC

Nothing but great service. I only had one issue, I called customer service and it was handled promptly.

3 years ago

Reply from Vivint

This is great feedback, Antoinette! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Gabriel J Tamez Corpus Christi, TX

I do not like the LIE I was told about my previous alarm contract being paid off by Vivint, but obviously that did not happen and now I am stuck with a $1,000 + bill in collections. The salesman was a con artist, I was kind enough to share a beer with him and this is how I get treated. Not happy.

3 years ago

Reply from Vivint

Gabriel, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Debra J Browhaw Monroe, LA

I like the ease of arming the unit. It also like being able to view the cameras when I am not at home.

3 years ago

Reply from Vivint

This is great feedback, Debra! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Jason Asp Palmdale, CA

Crappy. My second camera has not been set up, the cover on my unit was never put back on. Every time I call I have to wait on hold no less than 50 minutes. Last time I got through the rep refused to schedule an appointment to get my system fixed.

3 years ago

Reply from Vivint

Jason, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Justin Barker Magna, UT

Not very reliable. Half the time the doorbell detects someone, they have already waited so long they left. The garage door doesn't open close correctly, and it keeps failing. Overall It's really annoying.

3 years ago

Reply from Vivint

Justin, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Creig Callas Washington, PA

The app doesn't work very well. The cameras pick up bugs flying by but not people walking. It deletes files. It won't allow reap time viewing as it buffers and quits. Overall, not pleased.

3 years ago

Reply from Vivint

Creig, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Shari Frazier Lincoln, CA

I do like the camera capabilities in front, back and garage. I don’t like that my door sensors are no longer working and I’m unsure how to have old batteries replaced.

3 years ago

Reply from Vivint

Shari, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Heather Crisp Oakland, TN

Often cameras would not work. Garage door equipment randomly does not work from app. Had trouble switching over from heat/cool on thermostat. We have recently moved and info given to us during sales pitch was all wrong regarding move.

3 years ago

Reply from Vivint

Heather, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Dianne Nunez Smyrna, TN

Our motion/sound detector battery went dead fairly quickly after installation and we cannot find a way to replace batteries...not a good situation

3 years ago

Reply from Vivint

This is great feedback, Dianne! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Darren Conradson Berthoud, CO

Very easy to use and able to know what is going on at my door as well as knowing if my garage door is open or closed

3 years ago

Reply from Vivint

This is great feedback, Darren! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Diana Ochoa Amarillo, TX

The app seems to have problems quite often. Sometimes I cannot get the app to work even at home where the router is close by.

3 years ago

Reply from Vivint

This is great feedback, Diana! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Christian Paris Henderson, NV

Good so far , very quick responses anytime my alarm goes off whether it’s a false alarm or an actual issue.

3 years ago

Reply from Vivint

This is great feedback, Christian! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Allan and Erin Turner Painesville, OH

We previously had a contract with ADT before switching to you guys. When the system got installed, the technician kept all of the old ADT sensors in place. Now that the batteries are dying, your company wants to charge me $50 to replace each sensor!! I don't feel I should pay for something that was never initially installed!!!

3 years ago

Reply from Vivint

Allan, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Jose esquivel Odessa, TX

The equipment is advertised as the best yet the cameras under minumum light theyre terrible they dont kick on to record event. Like at all when its daylight theyll catch a bug flying by but not when its dark.

3 years ago

Reply from Vivint

Jose, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Lamiaa Elkoulily Rocky Point, NY

You never respond to our concern, we had a bad camera since day one and it is still bad and another one is bad now and no one is addressing our concern

3 years ago

Reply from Vivint

Lamiaa, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Harriett Pratt Durham, NC

I like everything that it provides for protection. I do wish that it could save images more than 30 days.

3 years ago

Reply from Vivint

This is great feedback, Harriett! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Virginia Hemiterio Bartlesville, OK

The system glitchs sometimes and other times the motion sensor doesn't work. The sensor would have a red light and says someone is outside when no one is there.

3 years ago

Reply from Vivint

Virginia, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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David soto Fresno, CA

A good experience with the system. Our sales person was awesome. Play back on the cameras is a bit slow. Pretty pricy for the service. Easy to use.

3 years ago

Reply from Vivint

This is great feedback, David! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Alex Lawrence Oakland, TN

So far the system itself is ok. I have tried to reach out to see about adding some more cameras and can't get anybody to answer me about adding it to my package I pay each month. Kinda pissed off about it

3 years ago

Reply from Vivint

Alex, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Joseph Harris Philadelphia, PA

Terrible service, my home security alarm we off at 3am one day, I didn't receive any sort a courtesy call to see if me or my family was safe. No police were even alerted to do a wellness check. I don't hate much, but I most definitely hate this service. It's horrible.

3 years ago

Reply from Vivint

Joseph, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Bobbi Koen Kansas City, MO

It goes off line very frequently. They have told me to unplug the router every time it happens. That is a bandaid. Not a solution.

3 years ago

Reply from Vivint

This is great feedback, Bobbi! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Cheri Pollard Palmer, TX

I am only having issues with the shed sensor. I think it is because every time it is windy it goes off line.

3 years ago

Reply from Vivint

This is great feedback, Cheri! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Aida Almond Salt Lake City, UT

Since the beginning have a bad experience! They would not correct my name in the account and it was the sales person fault and he told me the wrong information to get me with the system! Now I’m stuck with this bill. If I want to cancel, I still have to keep paying for the system and couple of months not having the service.

3 years ago

Reply from Vivint

Aida, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Jason Rosko Munster, IN

Good experience, but the battery is low in most of my sensors. The service is also expensive compared to my previous service.

3 years ago

Reply from Vivint

This is great feedback, Jason! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Angela M. Johnson Montevallo, AL

My experience has been good so far, my family and I like the use of the Vivint App. I do not like that some things are not picked up by the cameras.

3 years ago

Reply from Vivint

This is great feedback, Angela! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Colleen B Smith Navarre, OH

Works great. But it keeps telling me I have a package when the only thing on my deck is a wicker storage unit that never moves.

3 years ago

Reply from Vivint

This is great feedback, Colleen! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Juan Pedraza Richmond, TX

I have called several times because my alarm is not working correctly. They try to have me fix it over the phone. I need someone to come and fix for what I’m not using but I continue to pay my monthly bill.

3 years ago

Reply from Vivint

Juan, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Theresa Kerrick-Glover Capitol Heights, MD

I really love the door cam it's just the right size for my front door and my security pad is wonderful

3 years ago

Reply from Vivint

Thank you for your feedback  Theresa! We are so glad to hear about your experience with your equipment and how you're loving your system.

May. 3rd, 2021

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Verified Customer

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Tara Cheatham Hartselle, AL

I like Vivint for the cameras and all but the staff leaves me hanging when I need help. It takes time to get to who I need and my problem to be fixed

3 years ago

Reply from Vivint

Thank you for your feedback Tara. We appreciate your honesty about your experience with  customer service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Verified Customer

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D. Hurst Slidell, LA

My experience has been pretty good other than the speaker not working on my doorbell camera once or twice

3 years ago

Reply from Vivint

Thank you for your feedback  D.! We are so glad to hear about your experience with your equipment and how you're loving your system.

May. 3rd, 2021

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Verified Customer

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LaToya Carson Columbia, SC

Very good quick response to request. When I needed a troubleshooting the representative was very attentive and professional

3 years ago

Reply from Vivint

Thank you for your feedback LaToya ! We are so glad to hear about your experience with our representatives and how you're loving your system.

May. 3rd, 2021

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Verified Customer

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Anita Todd Jackson, TN

It has been good. Very knowledgeable. Would like to have reps in the area that can help take care of things. Like I would like to move the alarm box

3 years ago

Reply from Vivint

Thank you for your feedback  Anita! We are so glad to hear about your experience with your representatives and how you're loving your system.

May. 3rd, 2021

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Verified Customer

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Jane Sardo Central Islip, NY

Sensor battery failed after a year or less and I had to find one and replace myself. Had to call Vivint to find out where to find affected sensor

3 years ago

Reply from Vivint

Thank you for your feedback Jane. We appreciate your honesty about your experience with  your sensor battery and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Verified Customer

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Tracy Sanchez Los Lunas, NM

That sales person didn't tell is how much internet system used & didn't make sure we had enough. Can't use streaming services __

3 years ago

Reply from Vivint

Thank you for your feedback Tracy. We appreciate your honesty about your experience with  the streaming service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Verified Customer

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Angela King Chicago, IL

I like the service and quality of materials. What l don’t like is the delay in recording when someone approaches your front door.

3 years ago

Reply from Vivint

Thank you for your feedback Angela. We appreciate your honesty about your experience with your service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Ivelisse Diaz Rochester, NY

i like the notification when if someone on my property and I'm at work and can talk to the person via phone camera

3 years ago

Reply from Vivint

Thank you for your feedback Ivelisse! We are so glad to hear about your experience with your equipment and how you're loving your system.

Apr. 19th, 2021

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Verified Customer

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Danny Gaulden Carlsbad, NM

The only things working are our cameras. We have 6 issues that are not working. We called to try to get a tech help but they said no home visits do to the virus. Our state is 75% open now and we still need some help.

3 years ago

Reply from Vivint

Thank you for your feedback Danny. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Byron Floyd Owasso, OK

Doorbell camera has been down twice in less than one year. But I must add it was taken care of but it took to long to be repaired

3 years ago

Reply from Vivint

Thank you for your feedback Byron. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

Vivint Reviews