Vivint: Read 8,443 User Reviews From Real Homeowners

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Verified Customer

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David Galletti Killeen, TX

Best Company, Best service, any time the alam goes off they communicate with you so you know they are there, not like the other one I had.

4 years ago

Reply from Vivint

Thank you for your feedback David! We are so glad to hear about your experiences with us when your alarm has gone off. When you have a chance, contact our chat support team to get your referral code, that can lead to some great perks. using this link:

Feb. 15th, 2020

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Verified Customer

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Jane Dodge City, KS

I like being notified when somebody is ringing the doorbell and I'm not home. Anytime I've called they've taken care of my problem.

4 years ago

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Verified Customer

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Allan

The equipment was good enough. Their service did pretty good but there was some things they couldn't do so I ended up canceling. Their accounting people are next to impossible to deal with. They are arrogant, they dont answer, they're horrible. That's why I canceled them. I won't get Vivent again.

4 years ago

Reply from Vivint

Thank you for your feedback Allan. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jul. 15th, 2020

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Verified Customer

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Luke

They seem to look after us properly. The service is prompt. Any problems with the equipment they look after it and replace it if it's faulty.

4 years ago

Reply from Vivint

Thank you for your feedback Luke! We appreciate you letting us know about your experiences with us and your system. We value the opportunity that we have to protect your home and family. When you have a chance, contact our chat support team to get your unique referral code using this link:

Jan. 16th, 2020

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Verified Customer

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Ronald

Peace of mind because they are always right there and they do a good job. I wish they would lower their prices a bit on the monthly charges.

4 years ago

Reply from Vivint

Thank you for your feedback Ronald! We are so glad to hear that your system is giving you peace of mind. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Dwayne Florissant, MO

Equipment is pretty durable and reliable. They are always there when you call and they have patience with you and are very professional.

4 years ago

Reply from Vivint

Thank you for your feedback Dwayne! We appreciate you letting us know about your experiences with us and with your system. For a chance at some great perks, contact our chat team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Dolores Yakima, WA

They gave us the best security service with the amount of payment. I haven't had to use customer service much, but they have been very cooperative.

4 years ago

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Verified Customer

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Kori Corning, CA

Vivint is excellent. I like their professional security system, it is very good. They are always prompt and come through.

4 years ago

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Verified Customer

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Julie

Very satisfied with the service. Anytime I've needed customer service they were able to help me quickly and to my satisfaction.

4 years ago

Reply from Vivint

Thank you for your feedback Julie! We are so glad to hear about your experiences with us. When you have the chance, reach out to our chat team to get your referral code that can lead to great perks, using this link:

Feb. 16th, 2020

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Verified Customer

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Blain

Good but no benefit to being a long term client. What you get is what you get with the occasional rate increase. Haven''t been with other companies so I can''t compare.

4 years ago

Reply from Vivint

Thank you for your feedback Blain! We appreciate you letting us know about your experiences with us and would love to look into your concerns further. Please contact our chat support team using this link:

Feb. 16th, 2020

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Verified Customer

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Theresa Hnidy

Until I had I recent false alarm due to system error I would have given a 5 that being said this false alarm and the service related to it has been awful. I will very like move to another supplier if this incident is not addressed satisfactorily.

4 years ago

Reply from Vivint

Thank you for your feedback Theresa. We would love to look into your concerns with your false alarm event further. Please contact our chat support team using this link:

Feb. 16th, 2020

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Verified Customer

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robert Lance

I have all ways been completely satisfided with the service from Vivint and don't plan to change my service with your company.

4 years ago

Reply from Vivint

Thank you for your feedback Robert! We are so glad to hear about your experiences with us through the years. When you have a chance, contact our chat team to get your unique referral code that can lead to great perks. You can reach them using this link:

Feb. 16th, 2020

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Verified Customer

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MThomas

Excellent Surveil and Customer Service and always responsive to inquires, troubleshooting, and resolving issues and concerns.

4 years ago

Reply from Vivint

Thank you for your feedback M! We appreciate you letting us know about your experiences with us. We value the opportunity we have to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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C&B Evans

Haven't had any major issues! Interaction with staff members has been professional, patient and encouraging on the technical side!

4 years ago

Reply from Vivint

Thank you, C&B Evans, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Chesteen Chism

Excellent, Customer Service always very knowledgeable. Representatives knowledgeabble in all areas of knowing alarm system and how it works

4 years ago

Reply from Vivint

Thank you, Chesteen, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Karen Hemstreet

Vivint has served our purposes well'installed when my husband was diagnosed with cancer so out of town family could check on him as well as me when I had to leave for a short time

4 years ago

Reply from Vivint

Thank you Karen for your feedback. We appreciate your honesty about your experience with us. We would love to look into your any concerns you are having further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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Richard A Ballas

Nothing but good!!!!!! The few times I accidentally set my system off the monitor was in contact with me before I could even get to the phone.

4 years ago

Reply from Vivint

Thank you Richard for your feedback! It is so good to know that you're enjoying your system and the services. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Heather Manning

Good customer service had technicians come out to fix our control panel that was not working properly and technician had the issue fixed really quickly

4 years ago

Reply from Vivint

Thank you for your feedback Heather! We appreciate you letting us know about your experience with your Smart Home Pro. If you find that you have any questions about your system check out our support site using this link:

Jan. 1st, 2020

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Verified Customer

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Roy Sassa

Since our move to a Senior Condo in August- you continue to withdraw payments despite our phone calls; emails; and postal mail to PLEASE credit our account since our move - these payments are still being withdrawn. I have phone the Customer Solutions Dept. and spoke with Jennifer Peterson, who has asked that I send a hard copy to her per mail. This was odne on Dec.4 and yet, not further correspondence as to the receipt of this mail. Please forward this to the appropriate dept and tend to this matter ASAP.

4 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns with your account further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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Derek

Excellent and responsive. Representatives always available when need arises.Quite pleased with the service provided to date

4 years ago

Reply from Vivint

Thank you for your feedback Derek! We appreciate you letting us know about your experience with us and your system so far. If you find that you have any questions about your system check out our support site using this link:

Jan. 1st, 2020

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Verified Customer

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Sara

I would like a little bit more onsite service. I always seem to be having problems with the operator updating the software. I think that if we pay maintenance fees, we should have better personnel.

4 years ago

Reply from Vivint

Thank you for your feedback Sara. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Dec. 29th, 2019

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Verified Customer

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Sandy Hollywood, FL

Ever vigilant. They are always sending info if there is a breach such as a window open and of course if there is an actual breach.

4 years ago

Reply from Vivint

Thank you for your feedback Sandy! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 17th, 2019

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Verified Customer

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Richardo Lehi, UT

Courteous and kind but did not leave enough time in the blocked installation schedule to make sure all devices were installed/included in the system. I have devices that are still not connected?

4 years ago

Reply from Vivint

Thank you for your feedback Richardo. We appreciate your honesty about your experience with us. We would love to look into your concerns with your installation further. Please contact our chat support team at your convenience using this link:

Dec. 17th, 2019

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Verified Customer

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Hazel Kroth Topeka, KS

Have been a customer for quite awhile. My only complaint is I do not like the magnets used for doors, they do not stay on . They need more service people in this area

4 years ago

Reply from Vivint

Thank you for your feedback Hazel! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Dennis Druzsba

Excellent service Helped me greatly when I had an accident in my home. The.operator calmed me down and responded swiftly.

4 years ago

Reply from Vivint

Thank you for your feedback Dennis! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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5 Henderson, NV

They are always there when I need them. With the camera's I can watch my wife who has dementia. I don't like the new thermostat.

4 years ago

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Verified Customer

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4 Homestead, FL

Fairly easy to install. They were responsive to all my needs. There is a requirement to sign up for a long contract which is prohibitive for some people.

4 years ago

Reply from Vivint

Thank you for your feedback Jeffrey! We appreciate you letting us know about your experience with us and your system. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 11th, 2019

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Verified Customer

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5 Montgomery, AL

I just love this service. Everytime I call they always have good people skills and whatever I ask them to do they always do it.

4 years ago

Reply from Vivint

Thank you for your feedback Aquilla! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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5

They always help me when I need it. I can control it from my cell phone. It would be nice to get a discount since I've been with them for 4 years.

4 years ago

Reply from Vivint

Thank you for your feedback Linda! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code that can lead to some great perks using this link:

Jan. 1st, 2020

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Verified Customer

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5

We've had no problems with it. I like the ability to see what's going on with the cameras even if I'm somewhere else. We're happy with it.

4 years ago

Reply from Vivint

Thank you for your feedback Ed! It is so good to hear that you're enjoying your system. If you find that you have any questions about it, check out our support site using this link:

Jan. 1st, 2020

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Verified Customer

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5 Hopkins, SC

It's reliable. Everytime there's been an alarm I get a quick response. Everytime I call them with a problem they solve it or send a technician out.

4 years ago

Reply from Vivint

Thank you for your feedback Larry! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Michael Harris

Very unhappy. I have had the system for over 2 years, and it has not worked correctly for more than 3 weeks at a time. The cameras go offline regularly, therefore, I cannot view all of the activity. My glance panel is offline more than it is online. I have had at least 10 technicians come out to visit, which means I took off work or several days. The customer service was always professional, but the product is terrible.

4 years ago

Reply from Vivint

Thank you for your feedback Michael. We appreciate your honesty about your experience with us. We would love to look into your concerns with your cameras further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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Trish Henderson

I have had a few issues the almost 4 years I have been with the company, but all have been quickly rectified and to my satisification. Thank you.

4 years ago

Reply from Vivint

Thank you for your feedback Trish! We appreciate you letting us know about your experience with us. We value the opportunity that we have to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Bob

Good product with good equipment. Can't be too safe now a days. It will alert you quickly if someone tries to break in.

4 years ago

Reply from Vivint

Thank you for your feedback Bob! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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R. Greenwood

They always answer my calls about problems. Biggest problem is when the electricity goes out and figuring out how to stop the beeping.

4 years ago

Reply from Vivint

Thank you for your feedback R! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Yuwanda Faison

They are very responsive and respectful someone you can trust for monitoring your home get to you on a time manner if your alarm goes off

4 years ago

Reply from Vivint

Thank you for your feedback Yuwanda! It is so good to know that your system is giving you and your family peace of mind. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Shant

I like Vivint it's ok sometimes I miss and think I should have stayed with ADT. I am getting use to Vivint! I don't like that the contract is so many years

4 years ago

Reply from Vivint

Thank you for your feedback Shant! We appreciate you letting us know about your experience with us so far. If you find that you have any questions about your system check out our support site using this link:

Jan. 1st, 2020

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Verified Customer

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N. V.

Whenever I'm having issues with their expensive equipment, instead of sending a technician to fix it, they try to explain how to fix it over the phone. Also, if a technician comes out to fix any of their expensive equipment, I'm charged the repair fee. Furthermore, I was charged for equipment that I already purchased from my previous security company. The technician who installed the equipment charged me for it to make it appear as if they installed 2 sensors when they didn't. I'll be leaving them pretty soon.

4 years ago

Reply from Vivint

Thank you for your feedback N.V. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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Shawn Hilson

Great service quick reaction no hold time when calling about a problem. The costumer service is very helpful and straight to the point

4 years ago

Reply from Vivint

Thank you for your feedback Shawn! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Pam Loeffler

I have found them to be helpful in fixing something. Certainly are better than ADT which we had before moving to Missouri.

4 years ago

Reply from Vivint

Thank you for your feedback Pam! We are so glad to hear about your experiences with us. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Darryl J Gobert

Vivint has your back even when you think that there is no solution to the questions that you have, the Vivint team will make your day

4 years ago

Reply from Vivint

Thank you for your feedback Darryl! We are so glad to hear that you're enjoying your system and about your experiences with us. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Shirley Louise Pollard

It has been awesome and I think that Vivint has the best security system by far. It is reliable and the service is awesome.

4 years ago

Reply from Vivint

Thank you for your feedback Shirley! We are so glad to hear about your experiences with us. When you have a chance, reach out to our chat team to get your referral code that can lead to great perks using this link:

Feb. 16th, 2020

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Verified Customer

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Stefani Bertelsen

I like Vivint except for the doorbell camera. That's what I want the most and I'm about to have to call because for the second time it's not working.

4 years ago

Reply from Vivint

Thank you for your feedback Stefani! We appreciate you letting us know about your experiences with us. We would love to look into your concerns with your doorbell camera further. Please contact our chat support team using this link:

Feb. 17th, 2020

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Verified Customer

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Kathleen

The equipment is easy to use. I picked the equipment that fit my needs the best. They are the number one security company. Their financing is good.

4 years ago Edited January 10, 2024

Reply from Vivint

Thank you for your feedback Kathleen! We appreciate you letting us know about your experiences with us and your system. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Paula

Excellent. Have had no problems at all except the mobile app sometimes buffers a lot taking more time than necessary to enter our home.

4 years ago

Reply from Vivint

Thank you for your feedback Paula! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral codes using this link:

Feb. 16th, 2020

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Verified Customer

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Chris Werley

I have been pleased with the monitoring provided by Vivint. My displeasure lies with the reliability of the home automation equipment. I do more work to resave issues as s customer than Vivint does for me.

4 years ago

Reply from Vivint

Thank you for your feedback Chris. We appreciate your honesty about your experience with us. We would love to look into your concerns with your system further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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Richard Brock Anchorage, AK

Poor customer service, advised service was available in state I was going to move to when system was installed. Service was not available and now stuck with purchased equipment. no one at Vivint would help me, finally had a customer service representative agree to talk to his manager who was not there at the time and promised to call me back but never did. I would never use this company again.

4 years ago

Reply from Vivint

Thank you for your feedback Richard. We appreciate you letting us know about your experiences with us and would love to look into your concerns further. When you can, please contact our chat support team using this link:

Feb. 17th, 2020

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Verified Customer

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Curtis Wolford Palmer, AK

Very positive . Service is reliable, products meet my needs, and I've never had a problem getting Vivint to address issues.

4 years ago

Reply from Vivint

Thank you for your feedback Curtis! We are so glad to hear about your experiences with us and our service. When you have a chance, reach out to our chat team to get your referral code using this link:

Feb. 17th, 2020

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Verified Customer

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Chantelle

I think Vivint could use a lot of updates and improvements. They should make it to where you can add multiple cameras around your house. I do like the app' that you can do everything from your phone.

4 years ago

Reply from Vivint

Thank you for your feedback Chantelle. We appreciate your honesty about your experience with us and are happy to hear that you enjoy the app. We would love to look into your concerns with cameras further. Please contact our chat support team at your convenience using this link:

Dec. 11th, 2019

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Verified Customer

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Anonymous

I have accidentally set off the alarm and somebody called me right away to talk through fixing the door. It's a good service.

4 years ago

Reply from Vivint

Thank you for your feedback! We appreciate you letting us know about your experience when your alarm has gone off. We value the opportunity that we have to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 11th, 2019

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