Vivint: Read 8,451 User Reviews From Real Homeowners

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Brooke Gowen Temecula, CA

Doesn‚Äôt work more than it does. We‚Äôve had cameras that aren‚Äôt showing live feed multiple times. It was completely overpriced hardware. I should have done more research and payed attention when sales/ install guy wouldn‚Äôt show me itemized price list of all our equipment.

5 years ago

Reply from Vivint

Thank you for your feedback, Brooke. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Michele Walton Citrus Heights, CA

When someone rings the door bell it takes to long for the app to show who is at the door. I have great internet connection so I'm not sure why it takes so long to load. By the time it opens the person has left.

5 years ago

Reply from Vivint

Thank you for your feedback , Michele. We appreciate your honesty about your experience with your doorbell  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Dixie Tea, SD

We have adult children that live with us that come and go all hours of the day that will not sat the alarm, so it never gets turned on. It also affects our garage door opened as to where you it won't open till you are directly in front of it

5 years ago

Reply from Vivint

Thank you for your feedback , Dixie. We appreciate your honesty about your experience with your service  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Marion Denham Springs, LA

I hate when you call that you have to wait an hour or more to talk to a human. I hate that when you have a problem that it takes forever to get a tech to come fix it. And I hate that when you say that you don't want Vivint anymore that they treat you like crap and take forever to come get the equipment. Also my doorbell has not worked since they took the equipment!

5 years ago

Reply from Vivint

Thank you for your feedback , Marion. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Dories Pearson Collinsville, OK

Vivint is doing a great job. I will get a notification every time it detects someone or something is around while I am away.

5 years ago

Reply from Vivint

Thank you for your feedback, Dories! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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Ben New Haven, IN

Video is always cutting in and out. The app is always spinning like it's loading. When you get an alert you click on it have to back out and click again for it to load. The car guard is resetting my clock in my truck all the time.

5 years ago

Reply from Vivint

Thank you for your feedback , Ben. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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lakashia Upper Marlboro, MD

Their sales tactics are unethical. Tried to charge me twice the amount for equipment and was not clear on monthly fees. Also didn't find out until later that I needed to continue paying their monthly service to use phone app.

5 years ago

Reply from Vivint

Thank you for your feedback , Lakashia. We appreciate your honesty about your experience with your service  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Tia Love Rochester, NY

The app will not turn the thermostat always read error. Camera set at 3 seconds significant lag at detecting motion. Additional charge for company to come out and take a look.

5 years ago

Reply from Vivint

Thank you for your feedback , Tia. We appreciate your honesty about your experience with your thermostat and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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syed maqsood Florence, SC

once you sign up, later they dont call to ask feedback about how the service is going, i tried contacting the person who helped me signed up to fix the issues, found out the the sales team and there service teams are different. Its been 6 months, and the outdoor cameras and garage openers are both messed up. not happy with their service.

5 years ago

Reply from Vivint

Thank you for your feedback, Syed. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Carla Holman Greensboro, NC

It has been good. The monitoring is great and customer service is excellent! I appreciate being able to communicate when needed!

5 years ago

Reply from Vivint

Thank you for your feedback, Carla! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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Randall Le Collierville, TN

we live the system, but over the phone technical support has been terrible, almost like the person was just trying to get me off the phone as quickly as possible.

5 years ago

Reply from Vivint

Thank you for your feedback , Randall. We appreciate your honesty about your experience with your service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Leonard Brandon, MS

Tried to call the sale person and never return my calls. They installed the window break in my case opening and u don't do that, I was to the point I was about to tell them to come get this crap!!! And the power cord to the camera just ran across the floor and it's where we store stuff in Attic. The sensor in front door and back door comes out when the door opens, no installation was worthless and I want a refund on some of my money.

5 years ago

Reply from Vivint

Thank you for your feedback , Leonard. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Lynette Martinez Edinburg, TX

I like the camera quality and app. I did not like the service provided to put the cameras up on our house. There are 4 additional holes in my walls that were made while putting up the cameras.

5 years ago

Reply from Vivint

Thank you for your feedback , Lynette. We appreciate your honesty about your experience with your installation and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Jim Roberts Broomfield, CO

Works well. Does most of things I could do with my ADT pulse system. Better video quality. Never received my gift card/ADT buyout. Not happy about that.

5 years ago

Reply from Vivint

Thank you for your feedback , Jim. We appreciate your honesty about your experience with your buyout and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Rachel Duncan Boise, ID

Cameras do not let you zoom on past events. If a person is detected i can not view the footage until the person has left because the camra is too slow. There is a dark spot on the doorbell camra, and the audio is going out on one

5 years ago

Reply from Vivint

Thank you for your feedback, Rachel. We appreciate your honesty about your experience with  your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Douglas Kantner Columbus, OH

I cannot get their support personnel to resolve an internet problem. They even tell me Apple Safari may be a problem and to use Chrome. When that doesn't work, a man told me they are repairing their software and it will work in 24 hours. I waited - still won't work! And I hav 2 homes covered by them!

5 years ago

Reply from Vivint

Thank you for your feedback, Douglas. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Alicia wollen

How helpful every person is and easy to talk to all the way from the person at the call center to the person installing the system

5 years ago

Reply from Vivint

Thank you for your feedback, Alicia! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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Raul Garcia Oklahoma City, OK

Mediocre at best. Panels slower than an 80s mac. App almost never relays proper information. Locking remotely works about 30% of the time. Sensors randomly disconnect for seemingly no reason and customer service is a toss up between "irritated operator" and "Jupiter satellite delays." Currently considering another provider.

5 years ago

Reply from Vivint

Thank you for your feedback , Raul. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Angela Cypress, TX

My system for the most part is good but I have called and also tried to get a hold of my rep about my front door lock but have had no responses. Our lock is still not working

5 years ago

Reply from Vivint

Thank you for your feedback , Angela. We appreciate your honesty about your experience with your door lock  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Regina White Plains, MD

I love Vivint camera and speaking access from just about anywhere. I spoke with my step daughter about changing from ADT to Vivint!!

5 years ago

Reply from Vivint

Thank you for your feedback , Regina! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 28th, 2021

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Verified Customer

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Wynter Smith Tulsa, OK

I initially liked the idea of being able to see my home no matter where I am, from the app. But my driveway camera has not been working for the past 3 months or so, and I've called for help on this matter multiple times and apparently can't get the problem fixed. So.. I'm not too happy.

5 years ago

Reply from Vivint

Thank you for your feedback , Wynter. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Dawn Mailloux-Smith Mansfield, TX

The garage door opening feature cause my garage door not to work occasionally. Also we were told we would be given up to $1000 to pay off the contract that we had with a different company and we have yet to receive that.

5 years ago

Reply from Vivint

Thank you for your feedback , Dawn. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Misha Spalding Ramona, OK

I have not been able to use my system for most of the time that I have had it. The doors get offline a tech comes out and will get it to working and then it's offline again within days. The thermostat has had issues since the system was installed.

5 years ago

Reply from Vivint

Thank you for your feedback , Misha. We appreciate your honesty about your experience with your issues  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Kishone Bussue Lansdowne, PA

I do not like the fact that if I'm having an alarm you way of contacting me is through the panel and a text AFTER THE FACT. During one alarm the panel was note even working. And I don't understand how you think I have time to read or respond to a text if I'm running to the panel during an alarm. I've had to reboot cameras several times recently.

5 years ago

Reply from Vivint

Thank you for your feedback, Kishone. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Dana Ray Metairie, LA

My experience with Vivint has been great. The system is very easy to use and allows me to feel connected, and safe, at home and away.

5 years ago

Reply from Vivint

Thank you for your feedback, Dana! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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lisa Springfield, MO

I have been trying to cancel this since i got it, i have called many times and within my timeline to cancel. A person was suppose to come to my house to take system out and never showed up. I was told by salesperson that there was NO CONTRACT and I could cancel anytime I wanted. Apparently this was a lie. I was never sent anything to fill out for cancellation. My phone calls should have been enough. Still no one has gotten back to me. Someone needs to make this right.....

5 years ago

Reply from Vivint

Thank you for your feedback , Lisa. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Maranda wallace Collinsville, OK

It has been okay, not as good as I was expecting. Customer service knowledge is not good at all. Service lags a lot and you can't access things from the app. Being in a five year contract sucks . If I could go back in time, I wouldn't have gotten it.

5 years ago

Reply from Vivint

Thank you for your feedback, Maranda. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Crystal Cluff Chesapeake, VA

Not the best. I submitted all my stuff for moving and not being able to take it with me yet it has been months and I am still being charged by fortiva even though my accounts for both are closed because of the disconnect from vivnt to fortiva. I would not recommend it due to the ridiculous hassle I've had to go through with still no results.

5 years ago

Reply from Vivint

Thank you for your feedback, Crystal. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Terry Jones Ada, OK

Pretty Good, I have had some messages from the system that the garage is not talking to the main base. I am not sure why this has happened. The system was just put in August.

5 years ago

Reply from Vivint

Thank you for your feedback , Terry. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Carol Sue Unruh-Lavelle Kansas City, KS

The salesman told us that we would get everything he told us, in writing. Despite many attempts we have not received that information. We feel like we have been lied to. If we had known that this would happen we never would have bought the system.

5 years ago

Reply from Vivint

Thank you for your feedback , Carol. We appreciate your honesty about your experience with your sales represenative  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Jen Papillion, NE

Ok. My main issue is that on my Back of siding glass doors the small white piece either has slow down or fell off and I have to tape it to my door otherwise I can't set my security alarm I got told that if someone comes out and fix it I wouldn't get charged and just to go buy glue or tape it to the door

5 years ago

Reply from Vivint

Thank you for your feedback, Jen. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Michael Ceja Stockton, CA

Disappointing to say the least. When I purchased the Vivint system I had high hopes. I bought the security portion, Doorbell camera two thermostats (I have a dual system), door lock, and an interior camera. When COVID-19 hit and I needed to suspend my service to save money I quickly found out that the whole system is 100% usless since I don't pay them the full monthly fee. I explained my situation and was told there is nothing that can be done. Thermostats wouldn't work, camera, doorbell, nothing worked. So unless you want to be locked into FOREVER monthly fees, beware!

5 years ago

Reply from Vivint

Thank you for your feedback, Michael. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Andrew Payne East Flat Rock, NC

I have had a lot of issues with my doorbell camera in specific. It has issue displaying images at night, and shows a very weird white ring all over the camera, making it useless at night. It has terrible mic quality, and randomly just freezes and doesn't work properly.

5 years ago

Reply from Vivint

Thank you for your feedback , Andrew. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Jonathan M Lewis Salt Lake City, UT

Good system, installment was easy and customer service is professional. Easy to read the Pad and I love the cell phone app.

5 years ago

Reply from Vivint

Thank you for your feedback, Jonathan! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Tessa Skiatook, OK

It's okay. We only used it for a few months then moved and now we are stuck with something we can't use until we get established in our next home so paying full price for it next month isn't going to be ideal. When we were using it everything worked ok but still wasn't worth the price.

5 years ago

Reply from Vivint

Thank you for your feedback, Tessa. We appreciate your honesty about your experience with your issues  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Randy Swinson Shawnee, OK

System is flashing off. Installer completed late one evening and did not explain system. Not happy with system. Due to coved have not tested wether it works or not. Door Bell so low unable to hear at times! Thinking about having it removed. Have old system and Vivint. Believe they Peggy backed both together! Not Happy,

5 years ago

Reply from Vivint

Thank you for your feedback, Randy. We appreciate your honesty about your experience with your doorbell and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Mike Hempfling Spring, TX

The front door look has always said that it is not locked when it is locked. I followed he directions on the web site and the lock will not reset even after changing batteries.

5 years ago

Reply from Vivint

Thank you for your feedback, Mike. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Yeni Gonzalez Spring, TX

Fantastic and easy to use. Also, lots of bang for your buck. I got 2 cameras for the same price I was paying with a competitor and no surveillance.

5 years ago

Reply from Vivint

Thank you for your feedback, Yeni! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Verified Customer

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Claire Pope Manvel, TX

Contracts are too long, quality of keypads are not up to par, no upgrades to what has already been installed other than the door camera, never got my DVR that was promised to host recordings, etc...

5 years ago

Reply from Vivint

Thank you for your feedback, Claire. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Alfredo valdes Edinburg, TX

My system hasn't worked in 2 months, and when I call customer service they keep in blaming it in my internet, I asked for a tech to come over and twice they have said they will send someone and they never did I'm about to cancel... system still dosent work

5 years ago

Reply from Vivint

Thank you for your feedback, Alfredo. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Jacob Syracuse, UT

Unreliable equipment. I am always having to reset the equipment. Like the front control panel or the thermostat sensors. I spent 3 hours on the phone one night figuring out why my upstairs wouldn't cool down. It's annoying that if it isn't connected or installed correctly you can't have accurate temperature in your home. The away feature is annoying too. By the time it senses you are home it takes 4 plus hours for your house to reach the temperature you want. If it wasn't on this system it would take 30 minutes if that

5 years ago

Reply from Vivint

Thank you for your feedback , Jacob. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Juan Tooele, UT

My experience has been not great not bad they help answer questions i have when i call in but i don't know if it's the system or my phone company that it takes to long to load the video clips

5 years ago

Reply from Vivint

Thank you for your feedback , your services. We appreciate your honesty about your experience with your video clips and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Tim Olmsted Falls, OH

I'm very happy with Vivint! I can check my home from work or anywhere! It alerts me and I feel safe! I also like the sign!

5 years ago

Reply from Vivint

Thank you for your feedback, Tim! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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PATRICIA GRAHAM Florissant, MO

NOT HAPPY AT ALL - THE REASON THAT I WENT WITH VIVINT THEY DISCONTINUED AFTER 6 MONTHS - I USED TO BE ABLE TO ARM, DISARM AND SEE WHO HAD BEEN AT THE DOOR FROM MY COMPUTER - NOW YOU NEED A SMART PHONE TO DO THESE THINGS WHICH I DO NOT HAVE - WOULD SWITCH IF I COULD BUT I AM LOCKED INTO A CONTRACT

5 years ago

Reply from Vivint

Thank you for your feedback, Patricia. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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SAMUEL J ROBINSON SR Chicago, IL

I love my system, it does everything I expected it to do and more. I can see who is at my door and what is being delivered.

5 years ago

Reply from Vivint

Thank you for your feedback, Samuel! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 30th, 2021

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Verified Customer

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Curtis Rathbun Salina, KS

from the start not good...from day one to order to actual installing of equipment...customer service is horrible...paying $42.00 a month for equipment wasn't planned as my equipment was suppose to work...now stuck with payment for 5 years

5 years ago

Reply from Vivint

Thank you for your feedback , Curtis. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Carlen Rhone Oklahoma City, OK

it has been okay. have had some issues. not easy to work with on the app. my porch camera picks up the sounds from inside my house and you can hear what is being said on my porch. not a fan of that at all.

5 years ago

Reply from Vivint

Thank you for your feedback , Carlen. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Wendy Chamblee Ladson, SC

Worst company ever! I was told I'd pay for the first month then get 4 free. After almost 5 months with them and 3 phone calls, I have yet to receive a free month. Honestly I would've canceled already but I've put it off because I know it'll be a run around just to do that. Every time I've called, they've been reasonably nice, I get passed around to different people or talked to like I'm making up what I was told. I fully regret giving Vivint my business.

5 years ago

Reply from Vivint

Thank you for your feedback, Wendy. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Mattie Butler Knoxville, TN

Best system I have ever used ver user friendly and I feel very secure in knowing who is at my door or yard before I have to open the door

5 years ago

Reply from Vivint

Thank you for your feedback, Mattie! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Kevin Maryville, TN

Worst ever starting with the Salesman that told us many many lies. Then lied again to referrals that I gave him (big mistake) then the easy cancellation he said they had was the biggest lie of all Took me hours of being on hold and probably at least 10 different times calling to finally get a nice representative that let me cancel my service. The worst experience I ever had I don't recommend them to nobody

5 years ago

Reply from Vivint

Thank you for your feedback, Kevin. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

Vivint Reviews