Vivint: Read 8,443 User Reviews From Real Homeowners

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Verified Customer

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Jesse Claremore, OK

Slow app, takes forever for the live feed to pop up, doesn't always record events like its supposed to with people being outside. My front door camera goes off every 7-10 minutes between 3-7 pm, sending a notification to my phone saying someone's outside and there's no one there. You can barely hear anyone talk through the app to the cameras. Bad camera quality, the outside whistle is distorted even though we've had the system for a year.

3 years ago

Reply from Vivint

Jesse, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Robert Jimenez Kerrick, TX

We have had trouble with our equipment a few days after it was installed. We call almost every month with one thing or another. Our camera is down at the moment due to that when we arm the house to leave it goes to to armed stay

3 years ago

Reply from Vivint

Robert, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Alfonso Diaz Springdale, AR

Few month ago somebody broke into my car and stole my stuff and the cameras didn't detected anything, few weeks ago some guy's been lingering in my yard looking into my cars and nothing again, thanks to my neighbors they didn't steal anything bah I'm wasting my money.

3 years ago

Reply from Vivint

Alfonso, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Evan Barish Mooresville, NC

Pretty good, system works seems to be good quality. Not sure about the marketing walking through neighborhoods no matter what time but definitely a good deal for the price.

3 years ago

Reply from Vivint

This is great feedback, Evan! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Gloria Williams Fresno, TX

Sometimes it doesn't work and it doesnt catch everything like one day some threw paint on one of the cars all it said was movement didnt catch the image

3 years ago

Reply from Vivint

This is great feedback, Gloria! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Daniel Gibson Apple Valley, CA

Sales person sold me an alarm system by telling me I already has sensors installed, installer said I had no sensors. The only thing the Vivint system was hooked up to, was three motion detectors that my house already had. Anytime I tried to arm the alarm, it would count down 60sec and then unarm itself. I ended up paying $41/month for 4months for nothing. Then when I went to cancel my account I was told that it's Vivints policy to charge you for an additional 30 days from the day you want to cancel, which is the worst policy I've ever heard.

3 years ago

Reply from Vivint

Thank you for your feedback Daniel. We appreciate your honesty about your experience with  your cancellation and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Verified Customer

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Jessica Posecai-Flores Pearl River, LA

I like the ease of controlling the alarm from away. I am worried about the quality of the cameras. They are not as clear as they were advertised to us.

3 years ago

Reply from Vivint

Thank you for your feedback Jessica. We appreciate your honesty about your experience with  your camera quality and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Verified Customer

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Raymond Whittier, CA

I like the fact that I can look at the camera system with my mobile phone, however, I do not like the long load up time, the moment missing when someone come to the door or leaves the house.

3 years ago

Reply from Vivint

Thank you for your feedback Raymond. We appreciate your honesty about your experience with  the loading delay and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Verified Customer

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Reginald Hughes Middleburg, FL

I like how the equipment works. Every thing has worked as advertised. The technician who came out was professional and courteous.

3 years ago

Reply from Vivint

Thank you for your feedback  Reginald! We are so glad to hear about your experience with your equipment and how you're loving your system.

May. 3rd, 2021

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Verified Customer

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Brandon Kingsland, GA

Awesome experience, quick and nice looking install. Doorbell and exterior cameras pick up anything or anyone who gets close.

3 years ago

Reply from Vivint

Thank you for your feedback  Brandon! We are so glad to hear about your experience with your installation and how you're loving your system.

May. 3rd, 2021

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Verified Customer

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Myrna Rohde Hockley, TX

Everything has been good just wish that the cameras would pick up more motion, our neighbors have cameras that pick up every kind of movement and records it.

3 years ago

Reply from Vivint

Thank you for your feedback Myrna. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Diane Grady Boise, ID

Much more responsive than previous company; more cameras; easier to access the panel; Only problem is the app on my phone

3 years ago

Reply from Vivint

Thank you for your feedback  Diane! We are so glad to hear about your experience with your equipment and how you're loving your system.

May. 3rd, 2021

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Verified Customer

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denise moskun McKeesport, PA

equipment faulty, sensor had to be replaced within months of installment, equipment placed with USED batteries which have also needed replaced within months of installment. Also, mobile app does not always work properly.

3 years ago

Reply from Vivint

Thank you for your feedback, Denise. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 3rd, 2021

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Verified Customer

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Jeanette Stevens

The seller lied to me, when he signed me up. He told me that I can cancel anytime as long I turn in the equipment.. He said people didn't want to be in contract, he had lied to my face and denied it he said it.. I told him that I didn't want to be in a contract.

3 years ago Edited September 14, 2021

Reply from Vivint

Thank you for your feedback, Jeanette. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 3rd, 2021

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Verified Customer

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Jayne Salt Lake City, UT

Everytime they sell out to another company, the price goes up and the level of service goes down. As someone who has been a loyal customer for over 12 years, I find it offensive that they no longer have any kind of customer loyalty offerings.

3 years ago

Reply from Vivint

Thank you for your feedback , Jayne We appreciate your honesty about your experience with your billing and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 3rd, 2021

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Verified Customer

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Lauren Eason Louisville, KY

I feel secure in and out of my home with the system. When the alarm is triggered, they are quick to respond. I love the control the app provides.

3 years ago

Reply from Vivint

Thank you for your feedback, Lauren! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Verified Customer

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Anonymous Bakersfield, CA

Whenever there's been a problem, the people have been very patient to work with me and fix the problem. My feedback for them is to quit changing the price.

3 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with  your pricing and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Morgan Kalamazoo, MI

I’ve had some sensors go bad but I always have my issues resolved. I love the app integration and that I got it in a deal on Black Friday.

3 years ago

Reply from Vivint

Thank you for your feedback, Morgan! We are so glad to hear about your experience with your app and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Guadalupe Galena Park, TX

I wish it wasn’t so expensive but I think it is a real good system and I am very satisfied with it. I travel and I feel my home is secure.

3 years ago

Reply from Vivint

Thank you for your feedback, Guadalupe! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Iob Missouri City, TX

Whenever there is a problem, they call immediately. If I have a question, they answer it. I do have a problem with the battery. It is low every two months.

3 years ago

Reply from Vivint

Thank you for your feedback , Lob. We appreciate your honesty about your experience with your batteries  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Nancy Lancaster, CA

Customer service is great. If you have a problem you just call them and they help. I really like that I can use all of it on my cellphone.

3 years ago

Reply from Vivint

Thank you for your feedback, Nancy! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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William Camp Wood, TX

Vivint fit my style for what I was looking for. Any issues are taken care of in a timely manner. They get back to me quickly.

3 years ago

Reply from Vivint

Thank you for your feedback , William! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Carrie Newport News, VA

I’m satisfied. It is always there for me. They lady was very patient and helped me walk through it and got it running like it is supposed to.

3 years ago

Reply from Vivint

Thank you for your feedback, Carrie! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Vanessa Weslaco, TX

I really like the 2way talk. There are times it glitches too much and then i have to close the app and reopen. I was promised 6months no payments and that didn't happen.

3 years ago

Reply from Vivint

Thank you for your feedback, Vanessa! We are so glad to hear about your experience with the app and how you're loving your system. If you need assistance further, please reach out at 1-800-216-5232.

Mar. 11th, 2021

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Verified Customer

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Scott Ford Evansville, IN

Our experience is been great. Timely calls if alarm goes off. Great customer service over the call. Very helpful with any questions or concerns we may have.

3 years ago

Reply from Vivint

Thank you for your feedback, Scott! We are so glad to hear about your experience with your customer service and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Elisha Cedar Rapids, IA

Our doorbell rings, even when no one at the front door, causing our monitor to flash on and of. This happens multiple times a day, but like clock work every day around 6pm. It’s frustrating and annoying.

3 years ago

Reply from Vivint

Thank you for your feedback, Elisha. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Verified Customer

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Liz Santiago Indio, CA

My family and i love the app. Panel easy to use notified us when windows are open . I love the notifications and reminders

3 years ago

Reply from Vivint

Thank you for your feedback, Liz! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Tony Gutierrez Converse, TX

great system...the only thing i wish is adding equipment to your existing account to have one equipment bill because the monitoring bill is added to your existing bill

3 years ago

Reply from Vivint

Thank you for your feedback, Tony. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Verified Customer

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Anhie Douglas, WY

If we've had issues with equipment we've always had a great response to the issue...the last tech that was here was above and beyond!

3 years ago

Reply from Vivint

Thank you for your feedback, Anhie! We are so glad to hear about your experience with your equipment and tech and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Francine Wuebker Vandalia, OH

I feel Very Safe and Protected each time I set my alarm. It is easy to use.I am (80’ years old and am very comfortable using it.

3 years ago

Reply from Vivint

Thank you for your feedback, Francine! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Daniel Ewald Louisville, KY

when I have ever needed any help with anything such as new batteries or if I have questions Vivint has always helped me.

3 years ago

Reply from Vivint

Thank you for your feedback, Daniel! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Rebecca Midland, TX

The best part about Vivint is their customer service and reliability. I'm able to call them and they give an answer to my problem. It always works for me.

3 years ago

Reply from Vivint

Thank you for your feedback, Rebecca! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Angela Clarksville, TN

I like that I can use it on my phone. The product is good because it was easier for me to really understand and work it.

3 years ago

Reply from Vivint

Thank you for your feedback, Angela! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Steve Oklahoma City, OK

I chose Vivint because of the price. They are fast and friendly, and the system is easy to use. I have had no problems so far.

3 years ago

Reply from Vivint

Thank you for your feedback, Steve! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Betty Levelland, TX

The best part about Vivint is that it just makes you feel safer. It's been working just fine for us. Customer service has answered right away

3 years ago

Reply from Vivint

Thank you for your feedback, Betty! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Yakki Saint Paul, MN

Customer service....If I have a problem with my security equipment a call to Vivint gets it taken care of with one call.

3 years ago

Reply from Vivint

Thank you for your feedback, Yakki! We are so glad to hear about your experience with customer service and how you're loving your system.

Mar. 4th, 2021

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Verified Customer

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Anonymous Wasco, CA

Only complaint is doorbell camera doesn't always capture every motion which is somewhat understandable cause its a technical issue but has had to be rebooted plenty of times.

3 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with the doorbell and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

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Verified Customer

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Richard

General good, poor installation at the time of install. The sensors are poorly fitted, the thermocouple supplied doesn't work with the AC so has never been used although you continue to charge me for this device

3 years ago

Reply from Vivint

Thank you for your feedback, Richard. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

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Verified Customer

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Maynard Wratchford Odenton, MD

Panels working well.Monthly electric bill has decreased. Small problem with doorbell camera at first but problem solved.

3 years ago

Reply from Vivint

Thank you for your feedback, Maynard! We are so glad to hear about your experience and how you're loving your system.

Mar. 4th, 2021

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Verified Customer

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Kimberly Saint Augustine, FL

My cameras don’t catch everything. I miss a lot so there should be some improvements. If there is an incident, they are responsive. I thank them for the service.

3 years ago

Reply from Vivint

Thank you for your feedback, Kimberly . We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Terri Fayetteville, AR

Never had another security system but everything seems to be working fine. I find it easy to use. I feel my house safe and protected.

3 years ago

Reply from Vivint

Thank you for your feedback , Terri! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Anonymous Port Orchard, WA

Their security system is relatively easy. It would be nice if they streamlined their customer service approach. I think their responsiveness is a little delayed.

3 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Anonymous Portsmouth, VA

I like being able to lock and unlock my door from a remote area but I don’t know if they are truly monitoring me. They say they are but I don’t know. Customer service is nice but I am not able to get what I need from them. They were not able to do it.

3 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Erica Arlington, TX

Their products are well built, well maintained and well monitored. Customer service is good at communicating. They are effective and informative.

3 years ago

Reply from Vivint

Thank you for your feedback, Erica! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Anna Brownfield, TX

The only problem I’ve had is getting a service technician to show up on the day he said he would. I had some trouble with one of the sensors and they replaced it twice.

3 years ago

Reply from Vivint

Thank you for your feedback, Anna . We appreciate your honesty about your experience with your technician  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Anonymous Fort Washington, MD

I have the privilege of seeing who’s at the door before I get there. There have been a few occasions where the camera goes off but it comes back on.

3 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Valerie Houston, TX

Vivint has all the features I was looking for. It is a little expensive but easy to use. The best thing is the integration with my mobile devices.

3 years ago

Reply from Vivint

Thank you for your feedback, Valerie! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Anonymous Oxon Hill, MD

You can see when somebody comes to your door and what is going on outside. I like it. If there is a problem, they can usually resolve it.

3 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Anonymous Harrisburg, AR

Our daughter had it and really liked it. The mobile app is good. It is all current and easy to upgrade. They are quick to respond.

3 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Gary Sweetwater, TX

Keep up the good work. The system has been working like it is supposed to since we added the second system. The camera does a good job.

3 years ago

Reply from Vivint

Thank you for your feedback, Gary! We are so glad to hear about your experience with your camera and how you're loving your system.

Mar. 16th, 2021

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