Vivint Reviews

I have had Vivint for 7years, I had another alarm company prior to this and it didn't compare to what i have experienced with Vivint. It has been an excellent journey, nobody is perfect like some would expect all to be. Issues that people experience can and will happen with any company, equipment can fail just like parts on a car. I have read all the negative reviews below but that is what most people like to post if there happens to be an issue. They are the most advanced technology driven security company in the US. i have signed and extended contract and will do again.

We've been with Vivint for many years (even when they were APX). Have always been happy with them and their excellent customer service! We recently added an outdoor camera and had their Solar division put solar on our roof we currently have their camera/audible doorbell and 3 other indoor cameras along with their normal glass breakage, and door break in notifications. Can't say enough good about this company.

My father has had Vivint for years. I also had them when I had it in my own house. Thank you to Vivint! They are fast response to our house fire back in September of 2013 we only lost a lil bit of our stuff. The fire department got to our house before the fire spread past the living room. Also my husband and our family dog made it out alive cause of them!!!!! Thank u from the bottom of my heart Vivint!!!

I have nothing but good to say about them. My system never had a problem. I had extremely fast response time and always good customer service. The only thing I am not crazy about is the length of the contract and it's in readability. Becomes a problem if you have to move in muddle and cannot take system with you. If they would make change to that or at least let you go month to month when contract period over I would give highest review

we have had Vivint for about 6 years now, we have it on two homes. I love the customer service, you get a lot for your money. I have had a few issues with sensors going bad, ect, they would send someone by to fix it or if it was an easy one I would have them send it to me, I would change it and call them and they would reprogram the system and test it. I would recommend Vivint to anyone. I have had friends look at our system and switch to Vivint from other companies because it would do more for less and is always expandable.

However I know we are new to this (we just signed up) but our sales service was awesome and set up was super fast. I would recommend the service. I do agree it is a little pricey and also lengthy contract but Im hoping it will be worth it! Since moving into our new home in December (6months) we have had a TON of solicitors and not just that but they have been after 800-830pm when it is dark. It was very scary for me being home by myself now I feel comfortable.

I was skeptical becuase of bad reviews but my grandmother has had Vivint for 8 years that she bought from a door to door sales rep so I went with it. I have been nothing but impressed with the customer service so I have no idea what some of these customers are talking about. Love the doorbell camera and the Google nest and the Amazon echo that allows me to control home with my voice. I don't think any other alarm company is partnered with those two.

Guys every alarm company has good and bad reviews. When do you ever have a good experience with an alarm company? Vivint has the BEST products out there and they will be protect your home like no other company. Yes their customer service could be better but that's the case with any big company. The most important thing is protecting your family and home and that is Vivint does.

I'm not sure what all the negative reviews are about. I've used and seen a lot of different alarms and I've never enjoyed anything better than my experience with vivint's new stuff. The app, panel, key fob experience are all the same... Super easy to use and wonderful. I guess if people want to hate it just keeps them on their toes so I can get a constantly improving system with better results than any other company is even dreaming of being capable of. Oh, and the doorbell camera is the coolest feature ever! Keep it up vivint!

Contract- We have no contract; quit anytime. Service- They have always answered our questions immediately and completely. The area rep is here anything we ask. Rate- $39.99/mo for monitoring - our only cost. Features- System can be programmed to do anything we want. The Bad- Does not have Siren/Horn, only monitoring. You want to scare the burglar away quickly, not wait for monitoring to call police while intruders attack you and make off with valuables.

Janessa H did a great job answering my questions online. She got all information needed to answer my questions even though she didn't have the answers right away. There is a huge opportunity to improve in overall customer satisfaction as many of the chat dialogue I've had in the past have been unhelpful referring me to the Vivant customer service number. Great Job Janessa!!!

I really think things with Vivint have gone very good, but I have one small complaint. I'm supposed to get my bill adjusted to the first of the month, but I don't think that's ever been done. So I'm still paying at the end of the month. I wanted it to be adjusted to the beginning of the month. So that would be something that never happened that they said was going to happen.

I love my new alarm system. I am alerted when someone is near and I am able to control my home from my phone with ease. The ability to disarm and unlock my doors for family without me needing to rush home is a plus. I am also able to lock when they leave. I am able to view live image where my cameras have been installed. Being able to have a device that helps with controlling my energy is a plus. It is worth the price and to know that my home is secured gives me the peace of mind.

I have to admit that I'm surprised to see all these terrible reviews but I have loved the system. I'm paying $70 a month because I added two cameras and a lot more sensors etc. but have felt the peace of mind has been worth every penny. The thing I like best is how it tells you if any movement has been detected in your house. It gives you a history of any moment where something moved so when you come home, if you forgot to set your alarm all day, you can still feel pretty safe going inside if nothing has been detected. The customer service has always been very good. They've been very polite and pretty quick to respond. It sounds like a lot of the problems have been in getting them to stop billing if you cancel and I have no experience there. My 3 year contract is expired but they have never called to pester me to sign another. It might turn out awful when and if I ever do cancel but so far, I have been extremely satisfied. The alarm went off once while I was at work and they called right away, sent someone out before calling the police and because of all the cameras and sensors, I was able to realize that my cousin had left the back door unlocked and it had swung open slightly and tripped the alarm. I do understand everyone else's concerns though so please consider their stories as well as mine.

Our rep was great and disclosed everything. We don't plan to move, so the moving fee doesn't matter. The quality of the video is great. We didn't take the door bell cause we had one and works with our system. The fire alarm system is linked to 911. The equipment might be cheaper for you to install yourself if bought elsewhere, but for them to install it set it up, it's worth it. Yes the 5 yr commitment sucks BUT you can get out if it after a year by paying off the equipment. There maybe some shady reps but ours wasn't. He told us everything and we knew what we were getting into. Ask questions people to get them to disclose everything.

Have my Vivint system now for 2 years and replaced my old alarm system. It is an amazing Smart Home Solution for us. This is a comprehensive system that does everything we need when we are at home or away on vacation. Service has been excellent when needed. I would recommend this to anyone who wants a top of the line Smart Home Solution. For those just looking for a doorbell cam there's cheaper stuff. But when it comes to my family and protecting my property, I am not interested in cheap.

The customer service rep was very upfront about cost, contract and ongoing cost as was the tech who installed the equipment. Customer Service worked with us to fit an install into our schedules. Arrival time was within the window we were given. Technician was professional and took the time to install equipment correctly. I was a little put off that he could not correct a problem with the area covered by the door bell camera; however, he offered a solution and said he would return once I purchased a wood block to move the camera away from the homes brick blocking part of the cameras capability. If the tech comes through when I call him later this week, I will have no complainants.

We have had Vivint Home Security for over 10 years. We have moved several times during that 10 year span and each of our homes have had Vivint in them. The monitoring is great and puts my mind at ease. The price point is great for the coverage that we need. I like that they are on auto pay so that I don't ever have to worry about the bill. In my busy life, this is one less thing for me to worry about and I am thankful for that. The customer service is usually good to work with. My one complaint is that I feel like whenever I contact them, they are always trying to upsale me. I don't like it when I call for a concern or simple question and I feel like I am being pressured to spend more or to upgrade to something that my family simply doesn't need.

Vivint has a excellent response time on every alarm code. When i moved and tried to transfer my service they informed me my service was not in my name. Interesting being a renter at the time i guess i was not eligible to obtain the service. So their service agents interviewed the previous owet and used his social security number and info for my service. Which is a illegal so they have kept charging me. So now i have my own home and had have them here 3 times tomorrow will make the fourth. And with Vivint i had no rights they would not let me cancell or pay for old systems. The response was that they did not offer financing when I obtained the service as for tbe months they charged me for nothing i cant get any credit for that. If i can suggest buy your equipment online you can get the sane quality or better and they have apps I have learned the hard way once you sign you are done!!!!!

We had Vivint first for 5 yrs and service was great! The only thing we didn't like too much was the length of the contract, but they changed that and now you can get a shorter one. Customer Service and technical support over the phone is very good. The only issues we have had is after a storm that all devices are out of battery and system need to be restored. They have always walked us through by phone to do it. After the contract was up, we renewed for 2 more years for an excellent price!

It seems that more people who have a problem with VIVINT write a review than those of us who have had a more favorable experience. I have had this system for over a year and there were occasional small issues, low batteries in one of my thermostats, panel needed updated software, but they were quickly corrected by customer service who in my opinion has done a good job. My system has two thermostats, 5 motion detectors, 5 cameras and several door switches, all of which work well. The ability to see my cameras remotely, three inside, two outside, is what got me to VIVINT in the first place. Granted it took some time to get all the WiFi repeaters in the right place to service all the sensors, but in the end it was worth it for the peace of mind. Other than spotting a few outside unknown animal eyes glowing in the dark I have been able to identify everything my cameras captured. at this point I am 99%$ satisfied with the system and will recommend it with the following condition; make sure you get a good installer, our first one did not have the knowledge to do it right so we requested and received a second one who was top notch. We have been pleased with the response of Customer Service so I am not sure why the others complain about that. All in all I recommend this system if you want the ability to monitor your home remotely and you want to monitor your home temperature adjust your thermostats on the go.

I got Xfinity home security, and then cancelled in a week due to the numerous issues. So I looked up the company with the #1 rated customer service, and that was Vivint. They showed up, installed everything cleanly and professionally. The installation tech was very knowledgeable and professional. The system works great, records any time there is motion, the camera clarity is outstanding, and the technology is easy to use and clear. I am very glad I got away from Xfinity. Xfinity is horrible. Vivint is fantastic so far.

We are very satisfied with Vivint. Had about a year in our home. Never a problem with installation or service. Price for comparison was about same. Instead of trying to sell us more equipment the installer looked house over and saved us several hundred dollars and still have excellent coverage for house. He was professional and thorough. I would recommend them to all.

We have had Vivint for 2 years now. We loved the doorbell camera and inside camera. The ability to lock and unlock the front door, check the cameras, and set the alarm from the phone app is awesome. The sales man at our door was not pushy. We explained to him that we never make a decision on the spot and that if he would leave us the quote, we would pray about it and let him know what we decided. He was very respectful. He was shocked when we called him the very next day to get it installed. We moved after the first year to a bigger house and Vivint came out and removed most of our sensors and brought them to the new house which already had wireless sensors in it. They worked with the Vivint system so we didn't have to pay any extra for more sensors. We also recieved a new wireless door lock since our original had brass and our new house did not at no additional cost. He even installed a wifi extender to help the signal reach all of the sensors in our house. The only downside so far, is that sometimes the doorlock will not respond to our phone app when trying lock and unlock. Once in a while the doorbell camera goes offline. Probably due to poor signal. Customer service has always been great. Not sure why Vivint has such low ratings. I would say other than having to sign up for a 2 year contract, Vivint has been very good for us.

I have a regular system in my home, (Arizona) no cameras, but very satisfied for more than 6 years. Upgraded to where I can operate it through my cell phone too! I’m very pleased with this system. I also had a system installed with cameras at my daughter’s home in Alabama! They came quickly to install, my daughter and children are very happy and satisfied with it! Mercy in AZ!

LOVE, LOVE, LOVE the services. The auto door is so convenient when you have kids that keep loosing their keys. The doorbell camera is so crystal clear that I can see the stains on people clothes as they walk up. I would highly recommend this company, as I have had two other security companies before. The customer services reps have been extremely helpful as I have recommended them to other relatives!!!!! LOVE the services! One of the techs was late arriving, however he called to inform that he was running late due to him helping another customer's installation.

My elderly mom has had Vivint for 5 years. I like the system, it works well. I really like the app. I was able to watch her movements in the house. She fell, and I was able to tell she had not been moving. Had to break in, found her, then just had to push the vivant button to get the ambulance. Now she's in a home, but there house is guarded, and I can let people on for repairs and time remotely. About 45 per month and no internet needed, uses cell phone technology. Really like it. They've always been nice in the phone and helpful, must depend on the service area because they've been great.

We have been with Vivint for a few months now- absolutely NO issues. I had to call customer service one time and the gentleman was very polite and talked me thru reconnecting the wifi. The young man that sold us the system came by to check on us a week later to make sure we were happy with the system. I would recommend Vivint to anyone looking for a security system.

I cannot believe the reviews on this page. They are almost surely trolls from other home security companies. I have used several other supposedly higher ranked companies on this list and I have never read such BULL. VIVINT is by FAR the best HS company I have ever worked with. This system works 100% of the time! I have never been more pleased with a product!!

Easy to use home automation. Has room for improvement with customization. Good integration with Alexa as well as Schleag smart locks. The motion sensors are not necessary I would have opted against it. They state 50lbs will trigger the sensor however they are VERY sensitive and shadows or our 10lb dog have trigged it and caused false alarms. All else is great so far.

We have had Vivint for years and have never had a problem with their services. The system works tremendously well. What is your home and personal security worth? Years ago, we decided that since our children were home alone more often that we would put in their security system. It was 'peace of mind' when the kids were home alone and when we go on trips. One thing that I like about their system is that it is internet connected not phone line based.

We have had Vivint for over 10 years and have never had a problem with them. The installation was free, the equipment was free. They came out and replaced the wireless phone when a newer model came out. They call periodically to check and se how our system is doing. My step-daughter and her family also have Vivint. They also got the same deal and set-up that we have and a few extras. They love it and feel secure when there gone away as well as when there sleeping at night.

We have had Vivint for about 4 yrs now. I am super happy with this company. We even got some of our friends to join up. I don't know why they are getting such a bad rap. Customer service has always been good to us. We have had a few accidental set offs with the system.. But the cops show up pretty fast as well as the fire department. I would highly recommend this Company to anyone..

I have had a great experience with vivint as my security system provider. The tech is top of the line and works really well. I was very pleased with the transparency of the salesperson in explaining the cost per month and the equipment cost. I noticed that vivint has completely changed the pricing model and it now mirrors Verizon and AT&T pricing model with a reoccurring service fee and a separate equipment cost that is financed at 0%. After I pay off my equipment my cost will go down to just the monthly service fee. I feel this is really fair and is upfront about what the cost is.

Had Vivint for a little over 3 years now. No issues with installation, billing, or anything. Customer Service is on point with all of my questions and assistance. Initial equipment was free and based on a point system, you are given something like 40 points and window and door sensors are like 4 points. Anything after you have exhausted the 40 points costs extra, but, the amount is minimal. Panel needed to be upgraded (chip upgrade - required by Vivint) and was done free of charge.

I've been a customer of Vivint for about 10 years and I NEVER take the time to write reviews, so here's a quick snapshot: PROS: Customer service is out of this world, truly impressive. Technicians onsite, huge improvements from prior. Equipment works flawlessly. Billing has never been an issue (save for when they switched me to paperless billing without me knowing and I missed a payment, but they were more than happy to accommodate). Online and App space, effortless, easy to navigate. CONS: I pay about $5 to $10 more a month that competitors, a tad higher than most, but certainly not a deal breaker.

Worst experience with any company I have ever had I will preface this by saying that I do not have any complaints about the system itself and I enjoy the convenience of it. However, I have never in my life had the type of issues I am having with the customer service and the way the business is ran with any other type of company AT ALL. Their sales tactics are based on lying, being deceitful, and prying upon genuine needs parents need for their children to mislead them into a service contract that is based on false promises. I was told by the sales rep that they would buy me out of my Brinks contract. I told them I did not know how much I owed and they said over and over again, "Do not worry about it, we will take care of it." However, that was a complete lie. They only give money towards it but had no intention of buying the whole contract out. Due to me not having an addition $800 dollars in my bank account to pay out of pocket to buy myself out of my Brinks contract, I called Vivints customer service and explained my concern and disappointment on the deceptive sales tactics. After being on the phone for hours and talking to 4 different departments they gave an additional amount but still wouldn't cover they entire buy out even though thats why I was told and guaranteed would happen. Due to me being a mom of 6 I do not exactly have hundreds of extra dollars that I could put towards buying myself out of my Brinks contract. So I decided to just pay both my Vivint security system and to continue paying my BRINKS every month. Because paying my monthly payment of $60 to BRINKS until the balance was low enough to use the VISA gift card from VIVINT to pay it off was the only option since I did not have the hundreds of dollars I could pull out at one time to do so. I discussed this plan with VIVINT customer service and they said that, "It was probably the best bet, because VIVINT would not give me any additional money to pay off my BRINKS account" even though that was what I was told would happen by the sales representative. Once I got the balance of Brinks low enough I went to go pay the amount off the VIVENT gift card that had the $1500 on it expired. I called the card company which stated that it expired and they refunded the money back to the issuer and I would need to call VIVINT. So I did. I talked to four different people, one which was a manager, who stated they could not do anything for me. That it was my fault for not paying attention to the expiration on the card. Even though I explained to them why I couldn't use the card to pay off BRINKS because it would of required me to pay out of pocket hundreds of dollars I did not have. She said, "That was something I should of figured out." "That she understood and sympathized that I was now out of $1500 dollars" she said it in the most condescending way as I was crying and nearly hyperventilating on the phone about how could their company corner people like they did to me. That how could they not do anything when they gave me $1500 dollars that they can see I DID NOT use because it got refunded back to them and just said, "Well you should have used the card when it was valid." They then transferred me to their loyalty department who said they could compensate me $10 a month for 5 months. (Which would give me 50 dollars back from the $1500 dollars that was taken back from me) or give me 20% of any additional equipment I wanted. I then stated that I would never buy additional anything from a company that takes advantage of people and is based on deceptive sales tactics and doesn't care at all about their clients and doing the right thing. Extremely disappointed, how can any company do this to people?? I tried over and over again to give the company the opportunity to correct this so I didn't have to write a review because I hate doing that to companies. BUT NO ONE from the company cared at all to help. Even when I asked for the managers boss she said "They aren't going to be able to help you either"

WARNING, HUGE SCAM. Vivint wont tell you that they will lock you in a unbreakable 5 year contract. I sign up for Vivint service july 2024 and Im still waiting for them to finish my install. The smart panel is junk it never works, the door bell doesn't work the dvr system and cameras are garbage. Customer service is a joke. Vivint solution to any problem is to send a tech out but the techs say there's nothing wrong or don't show up. So yeah don't use this scam security service. Also Vivint is involved in dozens of lawsuits for dishonest businesses practices. One lawsuits was 186 million dollars. STAY CLEAR!!!!!!!!

I had the worst experience with this company. I had to move in on July 24 to move another house from that day I had to call vivint to move my system and put it back in my new place. they set up an appointment for July 28th and they are not present. I had to call back and they told me it was because of my phone number a number that I took my time to call vivint 4 times to update each time they tell me that it is The fact. of the being they gave me another appointment for August 14th. of this day it is up to me again to call them. after a few days I went to the old house to collect the cameras as well as the router the new owner just handed me 2 sachets with the cameras, some of which are in very bad condition and the worst I did not find the router. when I asked the lady she told me that the technician only handed her 2 sachets. when I called vivint After spending almost 2 hours at telf they told me that it will be my responsibility if the router has disappeared because the router is from Verizon and they are not allowed to cover things that have disappeared or damage unless I had a plan for it. if I could give this company a big zero I would do it. because I do not see how this router can disappear while to enter the house you have to have the code of the door. I will not pay a penny and I will extort you from you Abstain from this company. Customer service I give zero.

A lot of people are quite happy with Vivent and it gets high marks from tech reviewers, but I want to warn you to be careful, especially if dealing with their door-to-door reps. I made the mistake of falling for the pitch from a Vivint salesman a few years ago. We had been considering getting a doorbell camera, and we were interested. But the very first thing I asked was, "Is there a contract?" I later asked that question two more times to confirm, also asking if I would be able to cancel at any time. Each time, he dismissively assured us that there were no contracts and I could cancel. We mentioned that we were renters, and again, he said no worries, no permission needed. (Discovered later on the website that permission is needed. Our landlord was POd.) So, we signed up. Within a year, it stopped working. It has been dead for years. But collections? Oh, they are working hard. Canceling and asking that equipment be returned is useless because... drum roll....there is a contract. They call it a "financial-services agreement." Duh. That's a contract. So now a debt collector wants $700+ and Vivient wants $800+ for a dead system. BE WARNED. BE AWARE. BE VERY CAREFUL!