Vivint: Read 8,443 User Reviews From Real Homeowners

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Verified Customer

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Robert

We were sold the system two years ago. We put in the maximum of six cameras. The system has ALWAYS had problems. We have had to reboot the panel constantly because the cameras would continuously go off line. After several calls to service the problem was not resolved. We actually had a theft from our property which would have been captured on one of the cameras. Unfortunately, the camera was off line at the time it mattered. Recently we happened to talk to a sales rep who told us the panel we received was never sufficient for that number of cameras. We again called for service and when the tech came out he agreed the solution was a new improved panel. Vivint refused to upgrade our systems panel without charging us the full price of $400 even though it is clear they knew the panel they initially sold us was inferior. We are still paying for the equipment and are stuck with this less than reliable system. I would strongly recommend anyone considering Vivint look elsewhere.

4 years ago

Reply from Vivint

Thank you for your feedback Robert. We would love to look into your concerns with your system further. Please contact our chat team using this link:

Feb. 18th, 2020

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Verified Customer

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Leocadio Fairfield, CA

They always seem to be the company that I need. Sometimes it goes out but then I call and it gets fixed. I like that I can track it on my phone and see what is going on in real time.

4 years ago

Reply from Vivint

Thank you for your feedback! It is so good to know that you're enjoying your system and camera. When you can, reach out to our chat team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Joan

Their customer service is excellent, very prompt. The home security equipment is good quality and I like that I can monitor my house when I am in another country.

4 years ago

Reply from Vivint

Thank you for your feedback Joan! We appreciate you letting us know about your experience, and the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Kimberly Alexandria, LA

Knowing that I can access my alarm from the computer is the best thing. It is just user friendly. Customer service is always readily available. I wish they would shorten the contact, four years is really long.

4 years ago

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Verified Customer

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Mark

It works well we haven't had any issues with it. We like the technology to see what's going on when we're not here. Customer service have always been very helpful to work through problems.

4 years ago

Reply from Vivint

Thank you for your feedback Mark! We are so glad to hear that you're enjoying your system. When you have the chance, contact our chat team to get your unique referral code using this link:

Nov. 27th, 2019

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Verified Customer

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Mike

Our son has it and he was quite happy with it. It's good, I'm happy with it. We did have issues we had to fix by getting help over the phone instead of having a service person come out.

4 years ago

Reply from Vivint

Thank you for your feedback Mike! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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David St Louis, MO

It's all wireless. They covered all my windows and doors and everyone else would cost 3 to 4 times the amount. Most of their people are very knowledgeable when you call.

4 years ago

Reply from Vivint

Thank you for your feedback David! We are so glad to hear about your experience with your system. If you find that you have any questions about your system, check out our support site using this link:

Nov. 27th, 2019

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Verified Customer

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Darlene Mesa, AZ

When we are not here I'm confident we have something monitoring our house. They are always willing to answer my questions and try to help me walk through things.

4 years ago

Reply from Vivint

Thank you for your feedback Darlene! We appreciate you letting us know about your experience with your system. It is great to know that it gives you peace of mind when you're both home and away. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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David Rapid City, SD

At the beginning when we first got it they were fantastic but this last year we transferred to a different company because we couldn't get any service from Vivint. When we had problems they wanted me to fix them instead of having somebody come out. The equipment we had was quality and worked very well. They just need to have more customer service available when people need you to come out to their house to get things fixed rather than telling you over the phone how to do it.

4 years ago

Reply from Vivint

Thank you for your feedback David. We appreciate you letting us know about your experience and if there is anything that we might be able to assist with please contact us.

Nov. 28th, 2019

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Verified Customer

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Joanne Anna, TX

Their equipment has never failed us. Easy installation and great quality. Every Time we've messed up they've come on and checked on us to see how we were doing.

4 years ago

Reply from Vivint

Thank you for your feedback Joanne! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat team to get your referral code using this link:

Nov. 28th, 2019

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Verified Customer

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Richard American Fork, UT

I haven't had problems very often but they always address the problem professionally and within a good amount of time. I think they're doing a great job.

4 years ago

Reply from Vivint

Thank you for your feedback Richard. We are so glad to hear about your experience with us, and we appreciate the opportunity to protect your home and family. When you have a chance, contact our chat team to get your referral code using this link:

Nov. 28th, 2019

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Verified Customer

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Thomas San Antonio, TX

They are reliable. If I have issues they call me, even for battery changes. I've had a couple issues and they've sent replacement parts or come out and fix it.

4 years ago

Reply from Vivint

Thank you for your feedback Thomas. We appreciate you letting us know about your experiences with us. When you have a chance, contact our chat support team using this link:

Nov. 28th, 2019

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Verified Customer

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Karen Johnson

I have had a positive experience with Vivint. All of the customer service folks are polite and helpful. Technicians have also been great when they have been required t ocome out for a repair.

4 years ago

Reply from Vivint

Thank you for your feedback Karen. We are so glad to hear about your experience with us, and we appreciate the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Nov. 28th, 2019

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Verified Customer

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Gregory Gill

I'm happy at this point, but not happy that to get an equipment upgrade. I have been told that this upgrade would cost $500+ dollars. If this is this case I'm considering look at other companies. .

4 years ago

Reply from Vivint

Thank you for your feedback Gregory! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code that can lead to great perks using this link:

Dec. 1st, 2019

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Verified Customer

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Sammie Holmes

Great!!! We love the Vivint sky panel ring door bell and indoor and outdoor cameras and the door lock I would definitely recommend to family and friends

4 years ago

Reply from Vivint

Thank you for your feedback Sammie! We are so glad to hear that you're enjoying your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Lloyd Coleman

good experience great person on the phone very helpful and knowledgeable I had an issue with my panel frozen called customer support and had the problem resolved in no time

4 years ago

Reply from Vivint

Thank you for your feedback Lloyd! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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M. Simmons

I've been a client for 5-6 years. I had a false alarm once and they called me immediately. I know if I had a problem they would have the authorities there in no time.

4 years ago

Reply from Vivint

Thank you for your feedback M! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Ed Luck

Vivint customer care is there when you need them. They are very caring professional prettiest and courteous. They can walk you through the steps to take care of your system.

4 years ago

Reply from Vivint

Thank you for your feedback Ed! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Jose Oliveira

I have been a customer for the last goodyrs. The system works very well and the fact that I can do almost everything from your phone is fantastic. System is easy to use and very intuitive.

4 years ago

Reply from Vivint

Thank you for your feedback Jose! We are so glad to hear about your experiences with your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Ember Fedirko

Poor customer service, won't send techs to fix problems, so you wait on hold for 45 minutes each time, just to have them do the same trouble shooting, and when you request a home visit, they say you have to pay $60, OR just keep trouble shooting until THEY deem it necessary to send someone out (meanwhile we pay over $100 per month, for a system that doesn't work half the time)

4 years ago

Reply from Vivint

Thank you for your feedback Ember. We appreciate you letting us know about your experiences with us, and we would love to look into your concerns further. Please contact our chat team using this link:

Feb. 23rd, 2020

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Verified Customer

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Barb

I was new to security systems. Have ha for about good years now. The system cant do all of the work for you. It takes time to get to know any dysrem so you have to be willing to do the work.

4 years ago

Reply from Vivint

Thank you for your feedback Barb! We appreciate you letting us know about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Wendy Littke

Instantly calls to verify alarms. However, we have requested updates to our alarm system due to major renovations. To date have not heard back from anyone. This was a verbal request.

5 years ago

Reply from Vivint

Thank you for your feedback Wendy! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to go over your update request further using this link:

Dec. 1st, 2019

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Verified Customer

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Shannon Johnson

Professional service, and thoroughly check all alarms prior to calling police services. Which avoids unnecessary false alarm charges to their customers.

5 years ago

Reply from Vivint

Thank you for your feedback Shannon! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Duane L Clark

I would say almost perfect. I was told by installer he was coming back to install angle bracket on my door camera and told me twice he would never called me back or showed up!!!

5 years ago

Reply from Vivint

Thank you for your feedback Duane! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Ricky Harvey, IL

They pretty much answer all my questions to my satisfaction. There were only a couple of times where they were unable to pinpoint the issue and it took him a few times to get it right. Tther than that they're pretty good.

5 years ago

Reply from Vivint

Thank you for your feedback Ricky! We are so glad to hear about your experiences with us. When you have a chance contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Mary Kim

I love the electronic door lock/unlock from my smart phone. What Vivint can improve on is, the downloading of real time on the cameras. It takes too much time for it to download

5 years ago

Reply from Vivint

Thank you for your feedback Mary! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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C Culbreath

First of all they need better more high quality equipment. Second they should have someone come once or twice a year to check on their products and make sure that the customer is fully satisfied and getting the most out the equipment.

5 years ago

Reply from Vivint

Thank you for your feedback C. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Verified Customer

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Patrice Sears Williams

Great company! The technician that came to my house was very friendly and knowledgeable. The customer service group has also been helpful and knowledgeable.

5 years ago

Reply from Vivint

Thank you for your feedback Patrice! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Missy

The company representatives made every effort to address my concerns and to take some action to compensate me for any delay in repairs or disruption to service. I felt they wanted my businesd

5 years ago

Reply from Vivint

Thank you for your feedback Missy! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Casondra Parker

Great Service if have a problem they will walk you through it u til it's fix and I think they should call ever now then to make sure customers are satisfied will there Service! Thanks

5 years ago

Reply from Vivint

Thank you for your feedback Casondra! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Rachel Roix

I have had their system in my home for 10 years and I love it. The company is amazing, all staff I have worked with are incredible, and their rates are very reasonable

5 years ago

Reply from Vivint

Thank you for your feedback Rachel! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Shebreka

I Love How It Detect A Visitor As Soon As Someone pulls in the yard it's so convenient and I feel safe at all times No improvement needed at this time

5 years ago

Reply from Vivint

Thank you for your feedback Shebreka! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Curtis

They answer all my questions I've asked. The equipment is up to date and you can add on different features. The best thing is the ease of arming and disarming the alarm.

5 years ago

Reply from Vivint

Thanks for the feedback, Curtis! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Nov. 11th, 2019

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Verified Customer

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Otis

When I call them they respond quickly. They are always updating their equipment. I like the camera they have. I can see everything going on at my house.

5 years ago

Reply from Vivint

Thank you for your feedback Otis! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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anonymous

They've always answered whatever we needed and helped us whenever we get a problem. I like the fact that I can access it from so many different mobile devices.

5 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Terry

I called a couple different companies and the guy I talked to when I called vivint was very nice. They are very accommodating. I'm very happy they just lowered my bill.

5 years ago

Reply from Vivint

Thank you for your feedback Terry! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Elizabeth

I'm not glad I have it. They need to make the system function properly and make it better. I have a lot of problems and customer service tries to satisfy me, they've been very pleasant and helpful, but I am not happy with the system.

5 years ago

Reply from Vivint

Thank you for your feedback, Elizabeth. We'd like to see how we can assist you with your issues. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of. 18002165232

Jul. 15th, 2020

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Verified Customer

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Terry

They asked me to talk through the system to find out if everything was okay when something was burning in my kitchen. It also gives me the weather. I like it all around.

5 years ago

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Verified Customer

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Jasmine

I've not had problems with it since I got it. It's easy to use and it's convenient. I like that I can check it even in a foreign country, anywhere I have wifi.

5 years ago

Reply from Vivint

Thank you for your feedback Jasmine! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Robert

The security equipment is easy to operate and seems to be working all them time and when it is not they respond and seem knowledgeable. I wish they would lowed the price.

5 years ago

Reply from Vivint

Thank you for your feedback Robert! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Desiree

Keeps my family safe and keeps me alerted to anybody being around my house. I do get glitches but so far every time I've called customer service they were fast and efficient.

5 years ago

Reply from Vivint

Thank you for your feedback Desiree! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Deborah

Just through my experience with Vivint, they're all pretty good with customer service. The equipment is fairly durable and they'll replace it for you.

5 years ago

Reply from Vivint

Thank you for your feedback Deborah! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Tara Rouse

I like the monitoring service and the monitoring equipment. I especially like the cameras outside that allow me to see what's going on outside in live and in color.

5 years ago

Reply from Vivint

Thank you for your feedback Tara! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Nadia

The customer service is ready to help. I like that I can see what's going on when I'm not there and I can control and lock the door when I'm not there.

5 years ago

Reply from Vivint

Thank you for your feedback Nadia! We are so glad to hear about your experiences with us and how you're enjoying accessing your system through the app. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Cynthia

Vivint is always here when you need them and are very good at calling if there's any kind of alert. It always works and I don't have hardly any problems at all.

5 years ago

Reply from Vivint

Thank you for your feedback Cynthia! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Z

I had not had any problems with them so far. When I do have a reason to call them, I usually get tended to. It's a quick response if there is anything I forget to change.

5 years ago

Reply from Vivint

Thank you for your feedback Z! We are so glad to hear about your experiences with us and with your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Richard

Any problems with it, they immediately answer any questions I had. Everything seems to be fine. It's not a problem. I enjoy the system and it's fairly simple and works good.

5 years ago

Reply from Vivint

Thank you for your feedback Richard! We are so glad to hear about your experiences with us and with your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Joyce

Every time I call, they've helped me out with any problems. The equipment seems to work great. Everyone that's come to the house has always been really nice and supportive.

5 years ago

Reply from Vivint

Thank you for your feedback Joyce! We are so glad to hear about your experiences with your system and when you've called us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Johnnie Beltsville, MD

If the alarm goes off, I get a phone call right away which is very good. The alarm system is the best. If I need to talk to them, they're right there and answer my questions.

5 years ago

Reply from Vivint

Thank you for your feedback Johnnie! We are so glad to hear about your experiences with us when your alarm has gone off. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Amy Rochester, NY

Unfortunately I have been stuck in emergency situations and they have responded very quickly. Their four panel works well for the inside, though it does have some glitches that it is constantly updating.

5 years ago

Reply from Vivint

Thank you for your feedback Amy! We appreciate you letting us know about your experiences with us and your system when your alarm has gone off. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

Vivint Reviews