Vivint: Read 8,451 User Reviews From Real Homeowners

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Verified Customer

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Larry M

I have not had an emergency that required their intervention, but they are really good about helping with any issue that might arise concerning your security system.

6 years ago

Reply from Vivint

Thank you, Larry, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Verified Customer

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Odelle Childress, TX

Anytime I have any questions or any issues its immediately responded to and takin care of. No issues with the equipment at all. The camera's are very clear.

6 years ago

Reply from Vivint

Thank you, Odelle, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Verified Customer

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Francese Moses Lake, WA

Anytime there's any kind of what they might consider to be a breach there's always immediate contact. They are always there and they're courteous and helpful.

6 years ago

Reply from Vivint

Thank you, Francese, for your feedback! It is so good to know that you're enjoying your system and our support service. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Verified Customer

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T

About 2 years ago we were at best buy and they were having a promotion so we got it. Through the security cameras we can see what's going on at our summer house when we're at our main house.

6 years ago

Reply from Vivint

Thank you, T, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 8th, 2020

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Verified Customer

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Dale

I have some problems with them. A lot of times when I had just a regular question I couldn't get anyone to answer the phone. I've had problems with it and couldn't get someone to come out and check it for me and they never came out during the year anything to update it or anything.

6 years ago

Reply from Vivint

Thank you for your feedback Dale. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 5th, 2020

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Verified Customer

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Victor

The price is quite high and they will not let you add more equipment unless you pay for it upfront. The product is expensive but it works very well. They are always available. When the alarm goes off they will call.

6 years ago

Reply from Vivint

Thank you for your feedback Victor! We appreciate you letting us know about your experience with us so far. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Denzil

It's easy to use and everything is kind of self explanatory. They are easy to work with and usually answer all questions and get back to you in a timely fashion.

6 years ago

Reply from Vivint

Thank you for your feedback Denzil! We are so glad to hear about your experiences with us and your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Michael

The equipment is doing everything that they said it would do. I'm waiting for someone to call me back because I had issues with payment and how much they're charging me. They're not good at calling back and making sure that the customer is satisfied and taken care of. I suggest that vivint reaches out to the customers when customers have issues and resolve them in a timely manner.

6 years ago

Reply from Vivint

Thank you for your feedback Michael. We appreciate your honesty about your experience with us and would love to look into your billing concerns further. Please give us a call at 1-800-216-5212.

Mar. 5th, 2020

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Verified Customer

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Alvin

Good value and trustworthy. Easy to use, thought they could consolidate it and make the equipment a little more pleasing to the eye. When I call, they respond in a timely manner.

6 years ago

Reply from Vivint

Thank you for your feedback Alvin! We are so glad to hear about your experiences with us and how you appreciate the aesthetic of your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Delores

Vivint is reliable and I like it. I have the bill automatically taken from my checking account and they always bill me for a couple of dollars here and there and I didn't notice until I checked my banking account.

6 years ago

Reply from Vivint

Thank you for your feedback Delores! We appreciate you letting us know about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code.

Mar. 5th, 2020

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Verified Customer

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Jim Tennyson

When I had Vivint was very pleased but when I called for help they told me there was no local service in Columbus. I would have still been with Vivint if there was service here and a local phone I could call for help. The people in the corporate office don't seem to know anything.

6 years ago

Reply from Vivint

Thank you for your feedback Jim. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 5th, 2020

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Verified Customer

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Michael

In the beginning it was great. Now I can't get someone to come fix my problems with my door locks or any other issues. Plus I got charged for a new door lock that they sent me and I had acl replacement told the guy when he called and they still charged me a ton for a new lock when the old one was defective.

6 years ago

Reply from Vivint

Thank you for your feedback Michael. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 5th, 2020

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Verified Customer

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Sheila

Customer service is available 24/7 to answer your questions. The equipment is easy to understand and use. I like having the ability to lock and secure my home from my mobile.

6 years ago

Reply from Vivint

Thank you for your feedback Sheila! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Debbie

I like the equipment and the cameras but I think that it should maybe record for longer than thirty seconds on the driveway camera and the front door camera.

6 years ago

Reply from Vivint

Thank you for your feedback Debbie! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Tony

They need to get more people working for them because it takes a little while to come and fix what it wrong. When you call, they can solve stuff over the telephone and do a good job.

6 years ago

Reply from Vivint

Thank you for your feedback Tony! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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William

Law enforcement told me Vivint was good. I like the price and the technology because it gives me peace of mind. The people are friendly, courteous and knowledgeable.

6 years ago

Reply from Vivint

Thank you for your feedback William! We are so glad to hear about your experiences with us and how your system gives you peace of mind. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Ronald

Vivint is a good company but I have problems with their equipment. The wifi goes off a lot because of the cold weather and we don't hear from them. The people are okay and it is cheaper than the other company we had before.

6 years ago

Reply from Vivint

Thank you for your feedback Ronald. We appreciate you letting us know about your experiences with us. When you have a chance, contact our chat team using this link:

Feb. 23rd, 2020

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Verified Customer

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Luke

The people I bought my house from recommended them. They've been good. It's always been pretty fast resolving issues and I like being able to control it from my phone.

6 years ago

Reply from Vivint

Thank you for your feedback Luke! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Wes

Very pleased. Wanted reliable survielance cameras that could provide event history and used mobile apps. Vivint exceeded expectations. The doorbell camera is exceptional.

6 years ago

Reply from Vivint

Thank you, Wes, for your feedback! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Chase Bennett

I have used Vivint for more than 8 years in my home and businesses. I currently have 5 systems, and the service and customer care has always been top notch.

6 years ago

Reply from Vivint

Thank you, Chase, for your feedback! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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A. Denver, CO

I'm very pleased with the equipment but I have to reboot it periodically without any notice. Customer service is excellent. Everyone is extremely polite on the phone informative and solved my problems right away.

6 years ago

Reply from Vivint

Thank you, Name, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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anonymous Cypress, TX

It's been quite fast in responding when the alarms set off. I started having problems with some of the sensors and reported it. They said I needed to replace the batteries but it continued to have problems.'

6 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about any issues with the system further. Please contact our chat support team at your convenience using this link:

Feb. 15th, 2020

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Verified Customer

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Rudolph Magna, UT

When I wanted to update customer service talked to me and upgraded the alarm system itself. I haven't had any issues with the equipment and I've had them at least 10 years.

6 years ago

Reply from Vivint

Thank you, Rudolph, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Craig Fairbanks, AK

It's convenient to monitor your home online. Any calls or concerns that I've had or any questions regarding the system they've always been real helpful. The equipment they use doesn't seem to break down or have any problems.

6 years ago

Reply from Vivint

Thank you, Craig, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Nancy

I like that you can access it all by mobile. The equipment is pretty wonderful but not totally perfect. I kind of hope that they would offer a bit of a loyalty discount, it's a little bit pricey.'

6 years ago

Reply from Vivint

Thank you, Nancy, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Kazeem

Very good customer service and the product is good. Anytime anybody moves in front of my house, I get video shots in clips on my phone I think that's a big experience so far It's a very good security measure.'

6 years ago

Reply from Vivint

Thank you, Kazeem, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Joshua

I love it so much. I worked there for two years and I loved the company and the products so I continues having the service after I no longer worked there.

6 years ago

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Verified Customer

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Michael Magnolia, DE

Easy to operate. Quality is okay. System is a little slow. I would like them to make so upgrades to the speed. Customer service is very good. They respond to my needs in a timely fashion.

6 years ago

Reply from Vivint

Thanks for the feedback, Michael! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Feb. 12th, 2020

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Verified Customer

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Patricia Fort Lauderdale, FL

I like the product. I like the features. The alarm and the cameras are very reliable. The keep up with the state of art equipment. They address the problem when you call.

6 years ago

Reply from Vivint

Thank you for your feedback Patricia! It is so good to know that you're enjoying your system. For a chance at some great perks, reach out to our chat team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Jacquelynn

It works great. It never breaks and I never have problems. It is easy and I like that. The people who work for Vivint and very courteous and friendly.

6 years ago Edited January 10, 2024

Reply from Vivint

Thank you for your feedback Jacquelynn! We are so glad to hear that you're enjoying your system and have been referring it to friends. When you have a chance, reach out to our chat team to get your referral code using this link:
It can lead to some really great perks for both you and the person you refer!

Feb. 15th, 2020

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Verified Customer

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Karl Grove Hill, AL

Makes me feel secure being able to deal with my mobile phone. It's excellent, I get service out of it. They are very good and you can troubleshoot over the phone of they will send someone out.

6 years ago

Reply from Vivint

Thank you for your feedback Karl! We are so glad to hear that your system is giving you peace of mind. When you have the chance, contact our chat team to get your referral code. It can lead to some really great perks and you can reach them using this link:

Feb. 15th, 2020

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Verified Customer

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Sandra

I like the immediate contract. They're always helpful. I would like for the security system to also be activated when someone is in the house, it's only when we leave home.

6 years ago

Reply from Vivint

Thank you for your feedback Sandra! We are so glad to hear that you're enjoying your system. We do have a way to arm the system when you are at home, called "Stay" mode, which extends the protection of your system to when you are home and moving throughout your house. If you have further questions about this mode, or your system in general, feel free to contact our 24/7 chat team using this link:

Feb. 15th, 2020

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Verified Customer

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Daniel

Had a couple of hardware issues and some miscommunications with the customer service team. I like the technology and that is picks on my phone basically anywhere.

6 years ago

Reply from Vivint

Thank you for your feedback Daniel! We appreciate you letting us know about your experiences with us, and value the opportunity to protect your home and family. When you have a chance, reach out to our chat team to get your referral code that can lead to some great perks. You can reach them using this link:

Feb. 15th, 2020

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Verified Customer

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Wade

It's the newest and best stuff and was the only one available in my area. I like the home automation. I can't understand the people in customer support most of the time.

6 years ago

Reply from Vivint

Thank you for your feedback Wade! We are so glad to hear that you're enjoying your system and appreciate hearing about your experiences with customer support. When you have a chance, reach out to our 24/7 chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Laura Lawhon

For me it does keep my house with security when I am at home or when I am not home. But sometimes I have problems with it when it's on the blink for some reason. And when I call your office for help I just get the run around. Or get someone that doesn't talk good language.

6 years ago

Reply from Vivint

Thank you for your feedback Laura. We appreciate your honesty about your experience with us. We would love to look into your concerns with your system further. Please contact our chat support team at your convenience using this link:

Feb. 4th, 2020

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Verified Customer

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Robert

There is miscommunication in what your options are when you move depending on which customer rep you get. But otherwise the system is great the tech is good

6 years ago

Reply from Vivint

Thank you for your feedback Robert! We appreciate you letting us know about your experience with us so far. When you have a chance, contact our chat support team to get your unique referral code, that can lead to some great perks. using this link:

Feb. 4th, 2020

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Verified Customer

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Leticia

It started out great but after the second year the app does not work that well. People come and ring my doorbell but the app does not pick it up. I have uninstalled and reinstall but doesn't work properly. I even called the company and was told I have the current version. And I have a new phone so I know it's not my phone.

6 years ago

Reply from Vivint

Thank you for your feedback Leticia. We appreciate your honesty about your experience with us. We would love to look into your concerns with your app further. Please contact our chat support team at your convenience using this link:

Feb. 4th, 2020

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Verified Customer

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Ken

For the most part it has been OK. Issues with older equipment were not identified by Vivint it was left up to me to report issues and then be put through the run around before they were rectified."

6 years ago

Reply from Vivint

Thank you for your feedback Ken! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 4th, 2020

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Verified Customer

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Ada Blachly

Very good. Whenever I had had a question I have been answered with clarity friendly expression. The couple times alarm has gone off there has been prompt response.

6 years ago

Reply from Vivint

Thank you for your feedback Ada! We appreciate you letting us know about your experiences with us. We value our opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 4th, 2020

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Verified Customer

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Mawer

Tricky. Every time you do even the smallest upgrade they renew your contract for another three years. No maintenance follow ups after initial contract; even if you still pay for the security. Scheduled texts messages from a triggered sensor can come anywhere from within 1 minute to 3 hours...not consistent!!!!

6 years ago

Reply from Vivint

Thank you for your feedback Mawer. We appreciate your honesty about your experience with us. We would love to look into your concerns with your system further. Please contact our chat support team, available 24/7, using this link:

Feb. 4th, 2020

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Verified Customer

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Jermaine Dickinson

Vivint is a great company only thing I dont like is u have to pay for them to come out and fix something my front door lock wont open on my key pad and it cause me to just have to lock the bottom and it has me feeling yn safe when I leave my home

6 years ago

Reply from Vivint

Thank you for your feedback Jermaine. We appreciate your honesty about your experience with us. We would love to look into your concerns with your door lock further. Please contact our chat support team at your convenience using this link:

Feb. 4th, 2020

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Verified Customer

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Terrance Hughes

I've Vivnt for several years now, I like the fact it's easy to use as well as protects. I would like to see Garage Door integration with MyQ from Liftmaster

6 years ago

Reply from Vivint

Thank you, Terrance, for your feedback! It is so good to know that you're enjoying your system. We are always looking to improve our products and services. When you can, reach out to our chat team to get your referral code using this link:

Feb. 1st, 2020

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Verified Customer

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Jim

The best of the two giants; ADT & Vivint. Unfortunately I switched from Vivint to ADT! It has cost me mega bucks, can't afford to switch or I would! I

6 years ago

Reply from Vivint

Thank you for your feedback Jim! We appreciate you letting us know about your experience with us. We value the opportunity we have had to protect your home and family and would love the chance to do so again in the future.

Jan. 24th, 2020

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Verified Customer

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Maltee

I like everything but the keypad. It sometimes is touchy and you sometimes end up setting off the alarm because you can't enter the right code, my wife doesn't have that problem though, just me. Customer support is most of the time easy to talk to but there have been a few times when things happened and we didn't get a call.

6 years ago

Reply from Vivint

Thank you for your feedback, Maltee. We'd like to see how we can assist you with your issues. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of. 18002165232

Jul. 15th, 2020

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Verified Customer

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Twymon

It's a great experience for me being able to use my app to see anybody around my house. It is the best security for me and my family as far as I know.

6 years ago

Reply from Vivint

Thank you for your feedback Twymon! We appreciate you letting us know about your experience with us so far. It is good to know that you're enjoying your app access. When you have a chance, contact our chat support team to get your unique referral code using this link:

Jan. 24th, 2020

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Verified Customer

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James

I like most everything they have online. As long as you keep the batteries up, you are in pretty good shape. They're always here to help. I can easily contact support.

6 years ago

Reply from Vivint

Thank you for your feedback, James! It is so good to know that you're enjoying your system and our services. When you can, reach out to our chat team to get your referral code using this link:

Feb. 1st, 2020

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Verified Customer

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Walter

I like all the different features that they have. The equipment is working fine but you do have to pay an extra twenty dollars for it so you really have to bills.

6 years ago

Reply from Vivint

Thank you for your feedback Walter! We appreciate you letting us know about your experience with your system so far. When you have a chance, contact our chat support team to get your unique referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Daniel

They're excellent, one time we had a power outage and they contacted us because our smoke detector was off. They also moved the box for us when we remodeled our kitchen.

6 years ago

Reply from Vivint

Thank you for your feedback Daniel! We appreciate you letting us know about your experience with us so far. When you have a chance, contact our chat support team to get your unique referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Elsie

The feeling of safety I am very satisfied with. I am very pleased with the service quality. They are very responsive whenever there is error detection.

6 years ago

Reply from Vivint

Thank you for your feedback Elsie! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Mark burrus Bryant, AR

Good service. Not sure if some of the newer systems like Ring are not cheaper and better for tech savvy people but Vivint does the job. Nice to speak to a real person when something happens.

6 years ago

Reply from Vivint

Thank you for your feedback Mark! We are so glad to hear about your experiences with us. When you have a chance, contact our chat support team to get your referral code that can lead to some great perks, using this link:

Feb. 15th, 2020

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