Vivint: Read 8,443 User Reviews From Real Homeowners

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Verified Customer

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Anonymous

I'm unhappy with the doorbell. I've called them several times and nobody seems to come over to take care of my problem. My husband liked the presentation when the guy came to present it.

4 years ago

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Verified Customer

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Joann

When I first started out, there were a few issues, but since then it has been fixed and I am very satisfied with the service now. I give them the highest rating and I would definitely recommend.

4 years ago

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Verified Customer

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Manuel

The equipment is very reliable. I have never had any problems with it. It’s easy to use. Every time I need something, I can call and they help me out.

4 years ago

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Verified Customer

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Bobby

It is much better quality product than anybody else has got. The protection that it procideds and the quick response back if something goes wrong is great.

4 years ago

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Verified Customer

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Georgia

It is very easy to operate. It seems to work. No one has broken into my house. I like their software. My house is safe. They are nice to me 99% of the time.

4 years ago

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Verified Customer

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Michael

The equipment is really good. It works really well and hold together. I like that I can review the logs and look back to determine if something happened.

4 years ago

Reply from Vivint

Thank you for your feedback Michael! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Gregory

We got the best deal and we like that it is easy to arm and disarm. We have never had a problem with the security system. The doorbell camera goes off every so often.

4 years ago

Reply from Vivint

Thank you for your feedback Gregory! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Cathy

The young man who came to our house and sold us on it was nice. The price is comparable to everybody else’s if not cheaper. We are satisfied with the equipment.

4 years ago

Reply from Vivint

Thank you for your feedback Cathy! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Anonymous

Pretty good value for money. I have the latest everything. It’s pretty good quality. Their response are pretty prompt and the customer support online remotely is excellent.

4 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Lashonda

My only suggestions is that they do a better job training their technicians. Everything else is phenomenal. It’s worked consistently and accurately. I think it is a good company. Customer service is phenomenal.

4 years ago

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Verified Customer

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Diane

So far it works. I like the product choices, there is variety so that it meets my needs and being able to have notifications if something is on the camera.

4 years ago

Reply from Vivint

Thank you for your feedback Diane! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Henry

Came highly recommended in the area. I think it could be a little bit easier to maneuver on your phone. My only feedback is that they could make the log in on the phone for easier.

4 years ago

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Verified Customer

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Mary

Easy to use. Vivint had everything I wanted. I only used support once and they helped me. They are very courteous and did what I wanted. Quick and easy

4 years ago

Reply from Vivint

Thank you for your feedback Mary! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Barry

The sales person came out and showed me the difference between Vivint and the other company. The ability to look at everythign on my phone is the best.

4 years ago

Reply from Vivint

Thank you for your feedback Barry! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Judith

When I purchased my house, the former owner or already had it. I didn't have to wait on the phone long to talk to someone from Vivint. The system is easy to use.

4 years ago

Reply from Vivint

Thank you for your feedback Judith! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Patience

I feel secure. I feel like Vivint is very prompt each time I contact them. They are prompt if the alarm goes off and I always get someone to help me resolve my issue.

4 years ago

Reply from Vivint

Thank you for your feedback Patience! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Lea

Sometimes our equipment is over sensitive, like when a dog barks and it makes the windows rattle it'll set the alarm off. They always call us right away if there's an issue.

4 years ago

Reply from Vivint

Thank you for your feedback Lea! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Vincentia

It's a good security company and I haven't had any issues. They're always there when I need them. If I have a question, something is not working, I get good service.

4 years ago

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Verified Customer

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Don

The quality is really good. I haven't had one false alarm. They always answer the phone and I always need to talk to you and they seem to resolve my issue.

4 years ago

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Verified Customer

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Liz

They're usually helpful and if they can't fix a problem, they send somebody out right away. They're pretty quick to let me know if there's any issues or alarms that come to them.

4 years ago

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Verified Customer

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Dennis

It's really good that I can see all my camera angles from my app whenever I want. I have an open service call right now that's been going on for two or three weeks. It seems to take a while to get things resolved.

4 years ago

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Verified Customer

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Janet

Anytime we have an alarm or something that goes off they call and check everything - they're wonderful. I like that the minute you open the door say it say the door is open.

4 years ago

Reply from Vivint

Thank you for your feedback Janet! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 13th, 2020

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Verified Customer

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Alvin

I liked the features that Vivint had. The sales person described the features and everything and I like it. We also like watching the camera when we we're not at home.

4 years ago

Reply from Vivint

Thank you for your feedback Alvin! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 13th, 2020

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Verified Customer

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Debra

They answer all my questions whenever I call and needed it. I think it's the best company because they have cameras and everything. The equipment always works.

4 years ago

Reply from Vivint

Thank you for your feedback Debra! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 13th, 2020

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Verified Customer

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Linda

Easy to talk to, go out of their way to make sure that our family is secure. Love the cameras, love the customer service. Easy to use, easy to navigate, and efficient.

4 years ago

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Verified Customer

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Nancy

It's easy to navigate to my options. Whenever I have a problem, I call and they are very helpful on how to correct a problem and if needed they will send out a technician.

4 years ago

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Verified Customer

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Percy

We're elderly and they provided us with the security watch or medical alert watch as a promotion when we purchased the package. I'm just disappointed that when the batteries die we have to buy our own batteries.

4 years ago

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Verified Customer

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Eugene

They respond when I make phone calls for help if I don't understand something. I'm able to travel and still keep contact with the houses for security.

4 years ago

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Verified Customer

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Sharon

I can use it on my phone. I would say it works pretty well but certain things you always have to call to get set up because I can't hook it up on your own. They are very helpful.

4 years ago

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Verified Customer

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Jesse

The system works. We had one problem getting ahold of someone about our sensor, but other than that I have no problem with it. It's pretty much trouble-free.

4 years ago

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Verified Customer

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Tori

Always a pleasant experience with Vivint's customer service and I like the doorbell camera. We have had some glitches with the equipment. I think it would be a good idea if they updated their app - it's kind of outdated.

4 years ago

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Verified Customer

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Patrick

Whenever I have to change the battery they are nice and helpful. All of the equipment and cameras work well except for the front door. I'm not sure what happened, it's so sensitive.

4 years ago

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Verified Customer

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Joan

Equipment is nice and easy to use. I've had a couple of problems in my house since I've had my security system and they were right on the phone with me.

4 years ago

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Verified Customer

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Anonymous

I phoned customer service once in the last six years and they were the best I talked to . Very accommodating. I love being able to monitor the temperature while we are away in the winter without having to be there in the house itself.

4 years ago

Reply from Vivint

Happy to hear you've had such a great experience! Please let us know if there's ever anything we can do to further assist you.

Jul. 15th, 2020

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Verified Customer

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Mark

I can view the cameras any time and I always feel secured once the alarm is on. I can always access everything that I need via mobile app. Sometimes I get a rude customer service representative.

4 years ago

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Verified Customer

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Bernard

The equipment works very well and I have not had any problems with it. I like the ability to have it on my phone and be able to change it to the disarming mode when I'm away from the house.

4 years ago

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Verified Customer

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Robert

It's top quality from the thermostat to the front door lock and the cameras. Anytime I've had to call them for anything the issue was resolved very quickly.

4 years ago

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Verified Customer

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Anonymous

I like the camera. Customer service is fantastic. Over the years we've had issues with the system. Customer service has corrected it but we still have to go through the issues which I'm not happy with.

4 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Joyce

They work with us and they have resolved that problem in a hurry. Any problems I've had they've been able to take care of them immediately. I feel secure when I leave my home and I don't worry about it being broken into.

4 years ago

Reply from Vivint

Thank you for your feedback Joyce! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Eric

We had to reset our control panel a couple times. Each time when I called them, they walked me through it and told me exactly what to do. We were able to angle the cameras to where we need them for our security.

4 years ago

Reply from Vivint

Thank you for your feedback Eric! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Linda

They're competitive with their competition and offer mostly the same as other companies if not better. It's easy to use. All my issues are solved with a time consideration.

4 years ago

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Verified Customer

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Judy

They've always been helpful and taken care of me as far as anhything that I needed whenver I called. The system is easy to use and I've enjoyed using them.

4 years ago

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Verified Customer

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Faith Davidson Baltimore, MD

My experience has been very good. The agents are professional and friendly. They are knowledgeable and helpful. The products work well. The value is excellent.

4 years ago

Reply from Vivint

Thank you for your feedback Faith! We are so glad to hear about your experiences with us and how you're enjoying your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Lakisha Deridder, LA

So far everything has been good. Customer service is really good. The guy I spoke with when I called to set up my service to the guy who came out and installed everything. Very professional

4 years ago

Reply from Vivint

Thank you for your feedback Lakisha! We are so glad to hear about your experiences with us and your Smart Home Pro. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Jaime Lakeland, FL

I called them and I can communicate with everybody, that's great. I'm really, really happy. We are just wondering when we're going to get another extra camera we need.

4 years ago

Reply from Vivint

Thank you for your feedback Jaime! We are so glad to hear about your experiences with us and with your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Verified Customer

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Gabrielle Cambria Heights, NY

I enjoy the doorbell monitor. Customer service is courteous. They answer quickly and try to assist you on the phone on the panel each time you call and they usually don't leave until the problem is solved.

4 years ago

Reply from Vivint

Thank you, Gabrielle, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Gene

I'm a long haul truck driver and I can always check on my house when I'm on the road. Customer service were prompt, a little too long hold but that can't be helped.

4 years ago

Reply from Vivint

Thank you, Gene, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Phillip Amarillo, TX

We've never had any problem other than a wiindow battery and they just got replaced recently. When the battery went out they would call and let us know.

4 years ago

Reply from Vivint

Thank you, Phillip, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Judith Fort Wayne, IN

If I have to call about something they can always help me over the phone. They're prompt to walk me through it or take me through it and quick alarm if the alarm goes off.

4 years ago

Reply from Vivint

Thank you, Judith, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Judi Huige Prescott, AZ

During this crazy time we are not at this location. One of the things I really love is the ease of action to arm and disarm when someone needs to access the house

4 years ago

Reply from Vivint

Thank you, Judi, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

Vivint Reviews