Vivint: Read 8,443 User Reviews From Real Homeowners

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Derrek Harrison Siloam Springs, AR

My experience had not been good. I have me equipment for less than 3 months and have problems with it working correctly. I'm not talking about I don't know how to use my system, I work in information technology every day. I'm saying that my panel doesn't keep a VPN connection and I cannot use my app to view my cameras remotely. One of the main reasons I went with this system over others. I have been told they need to send a tech out but it will be 3 weeks from the time they agreed to send one. I've been on the phone with customer support so many times I know the trouble shooting questions they are going to ask before they ask them and I've already done it in the order they request. Also I've got 2 other families to sign up in the first few weeks and never got credit on my account. That is completely poor business!

3 years ago

Reply from Vivint

Thank you for your feedback Derrek. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Robert Moody Morrison, CO

I've been trying to get Car Guard off my plan foe over a month now. Nothing but delay, delay, DELAY! It's also a real effort trying to understand some of the agents. My issue has STILL not been resolved! The equipment nay be good, but Customer Service stinks!

3 years ago

Reply from Vivint

Thank you for your feedback, Robert. We appreciate your honesty about your experience with your car guard  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Brian Varney Lexington, KY

System is good, maybe a little slow with video. Not pleased with sales, as we were told the system was free, but it's actually financed for 5 years. Quick installation. Phone app doesn't work the best for the thermostat, and customer service couldn't fix the problem.

3 years ago

Reply from Vivint

Thank you for your feedback, Brian. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Fonz Indianapolis, IN

My experience has been great when I leave home i do not worry about my home cause I'm protected by my alarm company. I have had several different alarm company prior to getting Vivit

3 years ago

Reply from Vivint

Thank you for your feedback, Fonz! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Anonymous

The price point was good. I had a little bit of trouble with a couple of things, one I figured out by myself and the other I have not contacted the company yet about but overall it has been pretty good and it is easy to use.

3 years ago

Reply from Vivint

Thank you for your feedback ! We are so glad to hear about your experience with your services and how you're loving your system

Feb. 9th, 2021

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Verified Customer

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Anonymous

The app sometimes crashes but I do like that I can control everything from my phone. It is easy to use and anyone I talk to is really helpful and we get the problems solved easily.

3 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience with your app and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Kathleen

They need to send out some sort of manual on how to use it instead of making you use the internet and trying to go through the hassle for getting Vivint support. I don’t know how to turn it on an off. I am not happy with that. I do like knowing it is there. It is a peaceful neighborhood but you never know.

3 years ago

Reply from Vivint

Thank you for your feedback, Kathleen. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Cherrie crawford

Honestly the system i have is the worst I've ever had . Have had major problems with the back door camera & every time I have chatted with a service person for all the problems I have been having are they tried to walk me through & fix it which it didn't work most times they informed me that I could have a tech come out but it would be a 49$ charge. Now my front door camera is messed up when I try to view live it goes completely white then normal continuously. Neither 1 of the camera record everything. As well as the app is crap as well; deleting videos etc etc. Honestly being that I'm paying for a system that is and has been faulty since the beginning I feel I shouldn't be charged 49$ or any amount for someone to come fix or replace.

3 years ago

Reply from Vivint

Thank you for your feedback Cherrie. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Tyler

The product it's self is not bad. The install techs were good. However my sales rep and experience with the customer service team were not good. Upon signing up I was under the impression from the sales rep that there was a promotion going on for free installation, however a month later I was charged 200$ for installation. After numerous attempts to get it resolved it never was. I was transferred from person to person because no one knew how to resolve the issue.

3 years ago

Reply from Vivint

Thank you for your feedback Tyler. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Carmelita C Tatum

Its been good i love this company i have no problem with my Alarm its easy and very easy to use i would get anyone to get one if they move into a mew house

3 years ago

Reply from Vivint

Thank you for your feedback,  Carmelita! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Kent Waun

Excellent Unfortunately I am the only one in the area that has Vivint installed in my house but the sign out front is illuminated so the neighbours know that we're all protected around here

3 years ago

Reply from Vivint

Thank you for your feedback , Kent! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 27th, 2021

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Verified Customer

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Syamala Maruvada

Very simple to use. Being able to arm and disarm from phone is very convenient. Feel safe when I get to know when someone at the door while I am away.

3 years ago

Reply from Vivint

Thank you for your feedback, Syamala! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Jake

Not good. Less than satisfactory equipment and shoddy installation. Customer service is decent but promises made by salesman were not kept. Pricing is way too high for equipment. They charge over $2000 for a panel with a screen & a doorbell camera. U can get those on your own for about $400. Don't fall for their equipment fee & free installation. Wish I wouldn't have signed up

3 years ago

Reply from Vivint

Thank you for your feedback Jake. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 12th, 2021

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Verified Customer

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John P /Mary Ann Harter

Very poor! I still have not had resolution of the problem. We have a sensor which no one wants to claim so will not remove it. They said I could do it but I told them I didn't feel comfortable doing it. They sent me a replacement and said I was to put it on but I will not do that because it could mess up the system. This problem is causing our whole system to be off line and therefore we can't use it. Since we can't use it we shouldn't be charged for it.

3 years ago

Reply from Vivint

Thank you for your feedback John and Mary. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 12th, 2021

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Verified Customer

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Eddie Jones

Other than the initial problems with my garage door opener feature not working, and my driveway camera not working on the day my car was broken into it's been okay accept now my backyard camera is not working and needs to be replaced. Can someone help?

3 years ago

Reply from Vivint

Thank you for your feedback, Eddie. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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daniel dougherty

Excellent we love our smart home i have 7 cameras , 1 thermostat thats controlled thru the vivent app also we have a dead bolt that locks and unlocks by automated as well.

3 years ago

Reply from Vivint

Thank you for your feedback Daniel! We are so glad to hear about your experience with your service and how you're loving your system.

Apr. 5th, 2021

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Verified Customer

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Chris Lowe

Excellent. Equipment has been fantastic, cameras haven't lost signal once. Response time from smoke/CO alarm was efficient and fast, door locks automated as requested. App could use an upgrade.

3 years ago

Reply from Vivint

Thank you for your feedback Chris! We are so glad to hear about your experience with your equipment and how you're loving your system.

Apr. 5th, 2021

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Verified Customer

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Bobby

The salespeople came to the doo and were really nice about everything so I had it put in. It does what it is supposed to do except one camera up front is not working but the rest are all working good.

3 years ago

Reply from Vivint

This is great feedback, Bobby! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 26th, 2021

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Verified Customer

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Richard

Every time I’ve talked with them they have been very patient with us and right on time. We are having some trouble with the camera but it will be resolved soon.

3 years ago

Reply from Vivint

This is great feedback, Richard! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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James Ross

Overall I have been satisfied, had issues with billing to start. My salesman Seth J was very professional and helpful. I have been very satisfied with the equipment and service.

3 years ago

Reply from Vivint

This is great feedback, James! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Nov. 5th, 2021

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Verified Customer

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Juanita G

I like the way the equipment is set up. Their camera allows me to see who's ringing my doorbell and I can answer if I want to or leave it if I don't want to answer.

3 years ago

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Verified Customer

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Brent

I like their cameras and motion sensors. I haven't had any issues with them so far because everything works like it's supposed to. Vivint has been easy to work with.

3 years ago

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Verified Customer

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Gabriel

Their app is terrible and needs an update. Their chat system on the app isn't great so it's hard to fix problems. When I've had to call customer service they had no idea what products I had. I think the equipment is good other than a problem I've had with the garage door opener. The app would tell me it's working when it's not, and then when the opener is working, it says it's not working.

3 years ago

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Verified Customer

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Derrik

Vivint has a pretty good system. I'm able to stream the cameras on my phone from around the house. I like that their customer service calls to check up on things and stay involved.

3 years ago

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Verified Customer

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Damion

I like the features of Vivint's system and their app. I've been receiving excellent customer service that is very responsive. The camera is pretty good other than getting a glare on my doorbell camera.

3 years ago

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Verified Customer

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Ranjit

I like their camera system. Their customer service pretty much explained everything to me and the system works pretty well. I haven't had any issues so far, but it is pretty expensive.

3 years ago

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Verified Customer

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Fred

Vivint protects us and our home. Their app is easy to operate and it's very convenient. Every Time I've had to call them I don't have a wait time and they're very helpful.

3 years ago

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Verified Customer

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Peter Malonoski

Quick installation, professional tech made sure I knew how to operate the system. Have had just a few small problems, quickly fixed. Happy with the system.

3 years ago

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Verified Customer

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Jeff Smith

Horrible!! Almost everything the salesman told me was a complete lie their camera installers weren't trained at all to install cameras in fact the guy that did mine told me he'd never done it before! They only had their service at my house for about 2 1/2 weeks before they came and removed it because none of the cameras were working and I was fed up! They left giant holes in my roof where they had drilled to install cameras on the top of the roof!This caused me to have a water leak which cost me thousands! And after my service was canceled I had a fight with the other company that are associated with the gives you the loan for the cameras just to get them to stop charging me the $3000 that they were charging me! Strongly recommend not going with this company!

3 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by sending us a private message.

Dec. 10th, 2021

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Verified Customer

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Michael Grace

Mediocre . Our glass break sensors that Vivint installed are terrible because the batteries wear out every 2 months. I have wasted a lot of time talking to the "service" department. I intend to cancel service soon because Vivint hasn't performed as sold to us.

3 years ago

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Verified Customer

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Cory Mathis

Your system is great. The only things that I can think of is my front doorbell camera cuts out and won't reconnect sometimes other then that maybe offer outlet boxes that could cover the whole outlet to stop toddlers from unplugging cameras or panel. I would have gladly payed a little extra to stop my son from unplugging the doorbell cam plug

3 years ago

Reply from Vivint

Thank you for your feedback. Are you still experiencing issues? We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Dec. 10th, 2021

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Verified Customer

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Joshua Smith Semmes, AL

The Vivint system is fairly easy to use and understand. Reliability is acceptable. The big gripe I have is the cost and there does not appear to be anything that justifies it. If I had known more when I signed the contract, I would have went with another provider. The app is also very buggy and routinely crashes (Android). Our garage door opener only works when you get right next to the garage, due to some kind of interference caused by a camera near it. All in all, the system works for the most part but I am not a happy camper and I have learned my lesson. When our contract ends, we'll be switching.

3 years ago Edited May 11, 2022

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Verified Customer

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Uzair

The experience with Vivint has been great. I like the camera doorbell that was installed, and the company has been very responsive when our alarm has been triggered.

3 years ago

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Verified Customer

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Linda (Mrs. Denny) Sneed

I have already filled this out in detail. Overall it seems to work okay. Not really impressed because of how it was installed and we were not given adequate instructions how to use it and/or told all of the things we can do with it. And in spite of my many attempts to communicate, I get no reply. This is another example of that since I already filled out the requested survey.

3 years ago

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Verified Customer

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Debbie Lonon

I am highly satisfied with the service and the camera equipment is the best! The salesperson and the installer were both informative, helpful and friendly.

3 years ago

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Verified Customer

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Anonymous

Would rate 0 if survey offered it. Extremely shady sales practices. Salesman did not provide the cancellation paperwork when he set up the "trial period" and made it impossible to cancel within the 3 day window because the salesman avoided my calls and texts about cancelling. The tech that intially came to install the equipment for the trial period drilled 4 holes in my wall trying to find a stud, AFTER I offered to let him use my stud finder and he stated he had one in his truck. They were in a multi state class action lawsuits for the very same sketchy business practices several years ago. I would avoid this company AT ALL COST.

3 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020

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Verified Customer

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Lucersia Nichols

They really messed everything up in the beginning. The agent failed to tell me I had to contact my former carrier and they went unpaid for months until they placed a bad report on my credit. They overcharged me for two months and the agent wouldn't return my call. They eventually fixed my bill but I am still dealing with trying to get my previous service paid off.

3 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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Verified Customer

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Anonymous

I like everything about it. The cameras and the monitoring. If anybody comes to the back of the house, I know. It has gone off a couple of times and they wasted no time contacting me.

4 years ago

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Verified Customer

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Lejeanne

Vivint is a little pricey but I really love the equipment. It gives me peace of mind away from home and while I am at home. I can monitor it from my smart phone. We had some issues but they were resolved, though they didn’t want to send a technician because they said it was ADT responsibility.

4 years ago

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Verified Customer

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Kevin

Overall I like it. I like the cameras. I like the technicians. They are really helpful. I wish it were a little cheaper but I still like the whole thing.

4 years ago

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Verified Customer

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Pamela

It’s pretty costly, that is the only thing I do not like about it, but it does give me peace of mind and it seems to be high tech and easy to access and they are quick to respond.

4 years ago

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Verified Customer

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Rohit

The app is pretty good. It’s pretty convenient. Every time I’ve called them, they’ve been pretty responsive. Only one time I requested for the sign in the front yard and I still haven’t got it.

4 years ago

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Verified Customer

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Felicia

My daughter has it and loves it and I have been having some issues when I am trying to get into my house, it will not work because of the internet. I have not used customer service yet.

4 years ago

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Verified Customer

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Judith nicholson

Initial installation was not as good as hoped and left problem areas. The phone help to correct those errors did not help at all. When we finally got them to send out a skilled technician, he did an outstanding job correcting the errors and the system has been excellent since then.

4 years ago

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Verified Customer

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Melissa

Sales rep was knowledgeable and friendly. Installers knew what they were doing. Oe of my problems with the soft ware is the garage door does not always work to open and close the garage door from my phone.

4 years ago

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Verified Customer

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Aaron

It has been a great experience. The girl who did my installation was awsome and very impressive. I enjoy my devices especially the doorbell because I can see what activity is going on outside my house when I am gone.

4 years ago

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Verified Customer

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Scott

It's a little bit on the expensive side but it’s worth it. It seems to be the most current and up to date. It’s easy to use. The two times I’ve called customer support, they have been able to resolve my questions.

4 years ago

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Verified Customer

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Vatasha

My experience has been a good one. I have not had any major issues with the system. I learn new things when I have time to look at all the things it does.

4 years ago

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Verified Customer

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Derek Ward

Experience has been a very positive one. So far I've had no complaints. Had to figure out a configuration that works with my internet speed but other than that. System is great!

4 years ago

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Verified Customer

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Kim

They installed my system, then I never heard from them. The batteries in my glass shatter alarms went bad 2 weeks after I got the thing and I have to contact Vivint to get them replaced. Half of the door alarm to my back door also came off and now it doesn't work either.

4 years ago

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