Vivint: Read 8,451 User Reviews From Real Homeowners

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Verified Customer

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Elizabeth Flaharty Craig, CO

I like that you can use the App on your phone, you can connect family households to your App, they alert you and call promptly to see if anything is wrong.

5 years ago

Reply from Vivint

Thank you for your feedback, Elizabeth! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Frankie Meek Apple Valley, CA

Thermostat has never connected to vicinity as it was supposed to. The front door always says it fails to lock when it actually locks. Other than those 2 issues giving works for us.

5 years ago

Reply from Vivint

Thank you for your feedback, Frankie. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Verified Customer

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will Palm Bay, FL

disappointed with the install and the quality of the equipment. we have had multiple issues with our door lock. I dont like that I am required to spend an hour on the phone with support trying to fix the issue before they will consider sending a tech out. I'm upset that when I was having issues with the poor install of my equipment the response was vivint will send me glue and I can fix the problem. the customer should never be required to fix the mistake of the business.

5 years ago

Reply from Vivint

Thank you for your feedback, Will. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Verified Customer

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Scott Sulphur, LA

I like that I can access the system from my phone. It works like it's supposed to. Anytime I've had questions or needed anything, it was answered pretty quick.

5 years ago

Reply from Vivint

Thank you for your feedback, Scott! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Selene White Plains, MD

Vivint had a good offer at the time I purchased it. They have always been nice when I have called in. My favorite part is the video camera for my doorbell. The only problem is my keyless entry. It always flags on the monitor that it's not locked when it is locked so I don't know what the issue is but that.

5 years ago

Reply from Vivint

Thank you for your feedback, Selene. We appreciate your honesty about your experience with the doorlock and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Verified Customer

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Michael Huntington Woods, MI

I picked Vivint because of the quality of their product. The best part is how it integrates the smart home. The equipment is excellent. The customer service is not perfect but they're always trying to make it better.

5 years ago

Reply from Vivint

Thank you for your feedback, Michael! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Meredith Humble, TX

Best thing is being able to access it by my phone. Customer support is very responsive to any issues I've had with the system. It's pretty good overall but some of the equipment I have some continuing issues with.

5 years ago

Reply from Vivint

Thank you for your feedback, Meredith! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Dorothy White Plains, MD

I like the the way you can control everything from your app on your phone or your iPad or your computer. I've been having a problem with my thermostat--I cannot control it through the app.

5 years ago

Reply from Vivint

Thank you for your feedback, Dorothy. We appreciate your honesty about your experience with the thermostat and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Verified Customer

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Jasmine Madison, AL

Sometimes it's hard to get in touch with them and hard to get somebody to come out and troubleshoot when I'm doing it all over the phone. The best part about the system is the cameras and notifications.

5 years ago

Reply from Vivint

Thank you for your feedback, Jasmine! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Anonymous Raeford, NC

I love being able to access the system from anywhere. Customer service is knowledgeable. I know I can always depend on my system. Keep up the good service!

5 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience with the app and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Torrey Jones Meridian, ID

I like everything it's supposed to do, like allow me to see security video footage from anywhere any time. Unfortunately, it only works about half of the time; often the mobile app will sit there buffering for several minutes and sometimes refuses to show the footage I'm after until I eventually give up.

5 years ago

Reply from Vivint

Thank you for your feedback, Torrey. We appreciate your honesty about your experience with the app and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

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Verified Customer

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Jimmy Bowers Lakeland, FL

App is good, I had another camera go down and keep forgetting to call to troubleshoot but I don't understand why I didn't receive some kind of alert that the camera wasn't working.

5 years ago

Reply from Vivint

Thank you for your feedback, Jimmy. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

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Verified Customer

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Patricia Enterprise, AL

Generally good value for the price. Changed to this company from original security company because of wireless update. One time system failed, had some wait for repair service

5 years ago

Reply from Vivint

Thank you for your feedback, Patricia! We are so glad to hear about your experience and how you're loving your system.

Mar. 4th, 2021

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Verified Customer

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Leslie Kerman, CA

Family members told me about the great quality videos and alarm system and I’ve found that it’s simple, self explanatory and not too confusing. They reach out pretty fast. It was installed very quickly.

5 years ago

Reply from Vivint

Thank you for your feedback, Leslie ! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Patti Columbus, GA

It is easy to use from your phone. It works great. When we bought they said several technician would come and set it up in a hour but only one young man came and it took four hours.

5 years ago

Reply from Vivint

Thank you for your feedback, Patti. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Erminia Bay City, TX

I like the access and controls from your phone. Customer service is always nice and professional and fast. I don't think the system is secure enough because batteries are always going out and parts are always falling off.

5 years ago

Reply from Vivint

Thank you for your feedback , Erminia. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Carlos San Antonio, TX

The price and the installation package was good. The service is good. I’ve had the equipment for over two years and I’ve been satisfied with the performance.

5 years ago

Reply from Vivint

Thank you for your feedback , Carlos! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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John Gainesville, FL

Thinking about switching because the cost is a little bit high. The security system is good like anything on the market. It is easy to use. The app works good. My problems are with them not communicating with me about the internet. My internet went out over Christmas and I never got an email that there was a problem.

5 years ago

Reply from Vivint

Thank you for your feedback, John . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Bushan

Chose Vivint because of the features and the overall package and customer service is good. Service is fast. They are prompt and the attention to detail is good.

5 years ago

Reply from Vivint

Thank you for your feedback, Bushan! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Wayne

Vivint is not as good anymore because of covid. Functionally it is very good. There used to be a team of technical people to come and fix things but the structure is not there. They still do a pretty good job.

5 years ago

Reply from Vivint

Thank you for your feedback, Wayne . We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Anonymous Houston, TX

Some of the components are a little bit on the expensive side but we got a special offer so we went with it. We like the remote access and monitoring.

5 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Ken Battle Hazel Crest, IL

One of my cameras isn't working right. I have also had delays when trying to access the cameras from my phone to see what's going on around my house. I also wish that the system was louder when it chimes to tell you which door has been opened.

5 years ago

Reply from Vivint

Thank you for your feedback , Ken. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Stephania Sequeira Lathrop, CA

Easy to use and great service. The installation process was easy to schedule and the technician was respectful and helpful. The app is amazing and easy to use.

5 years ago

Reply from Vivint

Thank you for your feedback, Stephania! We are so glad to hear about your experience with your app and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Sondra Ho Mobile, AL

I like the price and the monitor except for having to reconnect it to the internet several times and it says I have a low battery on a door that I don't even have much less a sensor for one.

5 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Denis Diaz Hinesville, GA

After 5 months I‚Äôm still having a hard time trying to get everything installed. We called to make an appointment but the contractor was only tracking to put in the thermostat. We still have cameras that need setup, and a garage door remote controller. I wish we never agreed to go with this service since I‚Äôm stuck having to pay for products that Im not even using. I‚Äôve even asked vivint to take some of them back. First I was told they would accept them, and that we would get credit towards my bill since the job isn‚Äôt complete. I‚Äôm still making my regular payments, and now they‚Äôre saying they won‚Äôt take the products back. It‚Äôs a good Idea and system, but honestly it‚Äôs worthless when I can‚Äôt even get it installed properly, or get proper help. I can‚Äôt really tell what the issue is. I made the choice to pay for this service but at this moment I feel like I was misled into thinking I was getting more than what I actually got, and I feel trapped. I think The biggest downfall is lack of communication and inconsistency within the customer service.

5 years ago

Reply from Vivint

Thank you for your feedback, Denis . We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Sharonda Stone Louisville, KY

I have security cameras but I don't get notifications on my phone that someone has triggered them, while they present I can see playback later but not while they are at my residence. The cameras also go offline quite often. I sometimes get error messages when trying to view footage from the cameras.

5 years ago

Reply from Vivint

Thank you for your feedback, Sharonda . We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Josiah E West Edmond, OK

Expensive, overpriced, and they charge way more than equipment is worth... and lock you into a five-year contract. There are many other security companies out there that are much cheaper, don‚Äôt require a technician to come out for every little change you make, and don‚Äôt require a contract‚Ä¶ And for only a fraction of the cost to get more features and benefits with other companies. I wish I would‚Äôve done more research before choosing Vivint.

5 years ago

Reply from Vivint

Thank you for your feedback , Josiah. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Adrian Gaylord Greensboro, NC

The service from start to now, was hurry up and make the sale to have CPI removed from the house, install your equipment. We were lied to that our front door lock would continue to work with the system. No, now we have been told that it has to meet Z wave tech specs. The cameras and panel disconnects from wifi all the time, never had that problem with CPI.

5 years ago

Reply from Vivint

Thank you for your feedback, Adrian . We appreciate your honesty about your experience with  your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Nickolaos Wehlau Wylie, TX

The security system works okay. It takes a long time for the front door to display on the panel when the doorbell rings‚Äî upwards to 45 seconds to load. Also, cameras do not work on echo displays.

5 years ago

Reply from Vivint

Thank you for your feedback, Nicklaus. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Rocco Montana Denver, CO

I dislike the locks that we got are not backlight on the keypad almost 100% positive these are defective based on SAME EXACT style locks I've purchased outside of Vivint. The buttons are even translucent...

5 years ago

Reply from Vivint

Thank you for your feedback , Rocco. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Ashley Kansas City, MO

Everything has been great! However, would have preferred to see a price list when the salesman was discussing different equipment to protect our home.

5 years ago

Reply from Vivint

Thank you for your feedback, Ashley! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Kelly England Chesterfield, MO

I love the sense of security and the convenience of using an app to control many things. Customer service has been great the few times that we have needed it.

5 years ago

Reply from Vivint

Thank you for your feedback, Kelly! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Paul

I haven't had any issues with my Vivint system and it's super intuitive and easy to use. I like the mobile options on your phone. Customer support is always easy to get ahold of and really knowledgeable.

5 years ago

Reply from Vivint

Thank you for your feedback , Paul. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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John Scottsburg, IN

My experience is that my Vivint system all works like it should. Every time I've had a problem, which has been seldom, it's been addressed immediately.

5 years ago

Reply from Vivint

Thank you for your feedback, John! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Randy Flint, MI

The best part about Vivint is that you have somebody watching out for you all the time. They get ahold of you really quick. It does what it's supposed to do.

5 years ago

Reply from Vivint

Thank you for your feedback , Randy! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Paul Albuquerque, NM

Vivint helps us know someone's coming to our door, and I like that. I don't like their security cameras that well when they don't show people up close. They should improve their camera situation for security.

5 years ago

Reply from Vivint

Thank you for your feedback, Paul. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Christine Emblin

Good customer service. I have 4 cameras with Vivint and 3 of them are not recording. I tried to get the issue dealt with and spent twice with a representative. To this date they did not help to get the cameras recording and I am considering whether to stay with Vivint or not. This issue should have been fixed long ago.

5 years ago

Reply from Vivint

Thank you for your feedback  Christine. We appreciate your honesty about your experience with  your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Chris Evans Odessa, TX

Love the system. Just do not enjoy the sales people continuing to show back up at my house try to up-sell me more. I own your product and pushy salesman are the last thing I want coming back. The last one 2 days ago came I‚Äôm up. I told him I wasn‚Äôt interested in anything he was selling he said ‚ÄúI‚Äôm with vivint so you already have me. So let‚Äôs talk about your solar panels next....‚ÄùPLEASE stop pushing for more. It‚Äôs still the pandemic. Email me...don‚Äôt try to come in my house

5 years ago Edited January 10, 2024

Reply from Vivint

Thank you for your feedback  Chris. We appreciate your honesty about your experience with our sales representatives and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Melissa Kirchoff Oshkosh, WI

Helpful most of the time. There is issue with front door sensor we called on and still gives error message on key pad from time to time. It‚Äôs nothing major.

5 years ago

Reply from Vivint

Thank you for your feedback  Melissa! We are so glad to hear about your experience with customer service and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Salomon Ocegueda Rialto, CA

It‚Äôs ok but can be bette. I have issues be where the camera are not working as explained. Doorbell doesn‚Äôt always capture people come to the door. Also front camera doesn‚Äôt always work with the lingering feature. Automated options are very limited .

5 years ago

Reply from Vivint

Thank you for your feedback  Salomon. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Brian Nyerges Cleveland, OH

I have an ongoing issue that has never been resolved. The back door sensor will stop talking to the system. We have replaced the sensor and the issue is still there. It is well within reach of the main base. Nobody can fix it.

5 years ago

Reply from Vivint

Thank you for your feedback Brian. We appreciate your honesty about your experience with your sensor and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Yery Antelope, CA

I am paid a bit to much and the cameras go off for some time I have to keep resetting the panel screen my door bell camera would not connect but said it was connected at the end the cameras work when they want too after a day or two this has happened 3 times now I‚Äôm might cancel after I finish paying off the products

5 years ago

Reply from Vivint

Thank you for your feedback Yery. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Christopher

They are always available to help out. I don't have a lot of experience with other security equipment but Vivint's hardware is pretty good and still seems to last better than others.

5 years ago

Reply from Vivint

Thank you for your feedback Christopher ! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Darrell Laplace, LA

The best thing about Vivint is that my house is very secure, any time there is a problem they call me, even if I mess up. Their equipment is pretty reliable.

5 years ago

Reply from Vivint

Thank you for your feedback Darrell ! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Yolanda Hinesville, GA

I like the service, it's good. Every time I have any issues, I can call them and they reply back pretty quickly and get the matter resolved. It's worth the money.

5 years ago

Reply from Vivint

Thank you for your feedback  Yolanda! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Cassandra Bessemer, AL

Everytime I have a problem, they help me out when I call, no matter how long it takes. It's easily accessible, and I was able to transport it from one residence to another.

5 years ago

Reply from Vivint

Thank you for your feedback Cassandra ! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Anonymous

It's dependable, we found it very dependable. We've had issues with the water and stuff and they were really really good when we had to deal with them.

5 years ago

Reply from Vivint

Thank you for your feedback  Anonymous! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Marilyn

I feel secure. They're just there for you. I've never had a real case of fire or anything but when it was actually set off in a test it was like they were just there.

5 years ago

Reply from Vivint

Thank you for your feedback  Marilyn! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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David McWhorter Windsor, CO

I feel like I would have gotten a better deal for the cameras though a different company. However I felt like it would be a good idea to have continuous monitoring. The continuous monitoring however seems like a joke. I had a fire alarm go off one night and a Vivint person contacted me to ensure there was no emergency this is what I expected when deciding to pay for a monitoring service. After the Vivint employee learned there was no emergency he continued to attempt to sell me promo codes to get friends and family on a Vivint plan. This was very unprofessional and down right frustrating. Everyone that works at Vivint is trying to sell you more stuff of convince you to sell there product to friends or family. They don‚Äôt care about your safety just your money.

5 years ago

Reply from Vivint

Thank you for your feedback, David. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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Carl Hardrick Hartford, CT

My experience has been good, system works well.I need to add my wife on the call list, so she can also talk with customer service in case there are problems.

5 years ago

Reply from Vivint

Thank you for your feedback, Carl! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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