Vivint Reviews
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8.2
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Verified Customer
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Verna New Iberia, LA
I enjoy the features. Whenever I call because something isn't going right they solve the problem. Everything is fine except sometimes the doorbell video camera messes up sometimes but when I called them they fixed it.
5 years ago
Reply from Vivint
Thank you for your feedback Verna! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
Verified Customer
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Michael
Very trustworthy and very good value. They do a very good job. I am satisfied because it is very dependable. I've had no issues and when I do have something, they always solve the issue promptly.
5 years ago
Reply from Vivint
Thank you for your feedback Michael! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
Verified Customer
Review Source
Enrique
My realtor recommended Vivint to me. For the most part I haven't had any issues with the security equipment. I don't have to worry when I am at home or out of town. Customer service is top notch. My only suggestion is for them to have a look over the app.
5 years ago
Reply from Vivint
Thank you for your feedback Enrique! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
Verified Customer
Review Source
Ruth
They keep my equipment up to dare and check in occasionally. I always get good service. I'm very satisfied with it. I feel much safer and I am going to keep it and recommend it to anybody wants a security system.
5 years ago
Reply from Vivint
Thank you for your feedback Ruth! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
Verified Customer
Review Source
Marilyn
The price is good. As far as I am concerned it's all been fine and I've been very fortunate not to have really needed anything. They are always there for me when I do need them though.
5 years ago
Reply from Vivint
Thank you for your feedback Marilyn! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
Verified Customer
Review Source
James
Normally when I call them up with a problem or anything, right away they slave the problem. All my equipment is working in action. The best thing is the camera system. It's really good.
5 years ago
Reply from Vivint
Thank you for your feedback James! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
Verified Customer
Review Source
Wanda
We had home pro and were dissatisfied so we tried Vivint. They are for the most part professional and we've had not significant problems. The cameras and stuff are top notch. The only thing I don't like is the cameras had a different type of transformer. They need to inform customers that the doorbell cameras require more voltage.
5 years ago
Reply from Vivint
Thank you for your feedback Wanda! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
Verified Customer
Review Source
Aimee
Their customer service is always top notch. They've always helped me out doing anything that I need. The security equipment seems to be just fine. Sometimes the batteries run out but they are fairly standard and easy to change. I would have appreciated not being under contract but I understand that it the wat things have to be.
5 years ago
Reply from Vivint
Thank you for your feedback Aimee! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
Verified Customer
Review Source
George
More bang for the money. I often get false doorbell alerts because flies set it off but we have confidence in the system and whenever I call, I actually talk to a human being who knows what they are talking about.
5 years ago
Reply from Vivint
Thank you for your feedback George! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
Verified Customer
Review Source
Anonymous
Usually when I've had to call for support, they've been readily available. It's reliable. The only feedback is when the front door lock brock and they sent a new one, it was not anywhere near as good quality as the original. It doesn't light up.
5 years ago
Reply from Vivint
Thank you for your feedback! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
Verified Customer
Review Source
Susan
Reduce the price for the equipment. If it wasn't expensive it would be very good. I have no issue with the system in any way, shape, or form, it works beautifully, but I could have gotten the exact equipment for much cheaper.
5 years ago
Verified Customer
Review Source
Mary
They are always there to try to do any work. When I accidentally leave the door open, it goes off and tells me. I love that I have control to the monitors on my phone. I really think that they should have made a part of the package a system for around the entire house.
5 years ago
Verified Customer
Review Source
Anonymous
The girl in customer service is always responsive and available with no wait time, and everything I need from them, they provide. We have had a few glitches and it's stable for the most part, but not perfect.
5 years ago
Reply from Vivint
Thank you for your feedback! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
Verified Customer
Review Source
William
Recently I had a smoke detector go off and the response was quick. Sometimes a lot of changes occur. Like I just changed phones and it was just a little bit frustrating because it took all year to take care of those changes.
5 years ago
Reply from Vivint
Thank you for your feedback William! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
Verified Customer
Review Source
Roberto
Vivint is the best. The equipment has worked very effectively and is state of the art. and they've taken good care of me, Every time I need them, they call me and take care of my problem.
5 years ago
Reply from Vivint
Thank you for your feedback Roberto! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
Verified Customer
Review Source
Glenda
I am happy that it covers my house on the outside and I can see from my camera who's at the door, I like that a lot. Whenever I call customer support, they are always attentive with me.
5 years ago
Reply from Vivint
Thank you for your feedback Glenda! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
Verified Customer
Review Source
Barbara
Every time I set an alarm off, someone is calling, asking me if I am okay and what they can do for me. I've had it for six years and the only break down I've ever had, they were here to replace or repair it. It is simple.
5 years ago
Reply from Vivint
Thank you for your feedback Barbara! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
Verified Customer
Review Source
Stevan
The technology and their customer service is impeccable. The best thing is the accessibility away from home but I would like if a customer could add additional equipment and it being added on t to the loan.
5 years ago
Reply from Vivint
Thank you for your feedback Stevan! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
Verified Customer
Review Source
Carla
All of my issues come from the fact that I have a take over system where Vivint put their ssytme on top of my system and all kinds of little perks come up here and there. They really take time to work a problem and are very patient except for one poor exchange I had with someone there about three weeks ago.
5 years ago
Reply from Vivint
Thank you for your feedback Carla! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
Verified Customer
Review Source
Melissa Asherton, TX
Very satisfied with their service. They do very well and their equipment is up to date, very modern. I feel very safe because they are on top of monitoring. When you call them, they help you right away.
5 years ago
Reply from Vivint
Thank you for your feedback Melissa! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
Verified Customer
Review Source
Jo Ann
They are very helpful when you call. Very polite and very professional. The cameras aren't that great. I had a very good technician here. I think his name is Corey. He went out of his way to help us out with our issues with the cameras. I would give him a ten plus star.
5 years ago
Reply from Vivint
Thank you for your feedback joAnn! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
Verified Customer
Review Source
Patricia
I really like the instant response to any breach in the security system. Most of our situations come from opening a door w/o turning off our security system. They come on immediately to ask if all is alright.
5 years ago
Reply from Vivint
Thank you for your feedback Patricia! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:
Feb. 23rd, 2020
Verified Customer
Review Source
Carol
Vivint is a good fit. I've recommended them to different neighbors. I've never had any problems and if I have questions, I call them and I'm very satisfied. The guy that came around was very knowledgeable and helpful.
5 years ago
Verified Customer
Review Source
Matthew
Vivint is just a good company. It's very easy to use. It could be a lot better on some things. Like the thermostat sometimes doesn't work. But other than that, everything else works fine.
5 years ago
Reply from Vivint
Thank you for your feedback Matthew! We are so glad to hear about your experiences with us and with your system. When you've got a chance, give us a call at 1-800-216-5232 to get your unique referral code.
Mar. 8th, 2020
Verified Customer
Review Source
William New Orleans, LA
I feel very secure and my wife feels safe, we may add some features later on during the year. The people who work there are very knowledgeable and very courteous and can always solve my problem.
5 years ago
Reply from Vivint
Thank you for your feedback William! We are so glad to hear about your experiences with us and how your system gives you and your wife peace of mind. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
Verified Customer
Review Source
Anonymous
My previous alarm company had issues. Vivint has the newest technology. I can control access to my house and the coming and goings of my kids, which is great. They're responses are really quick and they are on top of everything.
5 years ago
Reply from Vivint
Thank you for your feedback! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
Verified Customer
Review Source
Raymond Pittsburgh, PA
Their customer service has been really good, whenever I call, they resolve the issue real quick and are friendly and knowledgeable. The equipment is up to date and easy to use.
5 years ago
Reply from Vivint
Thank you for your feedback Raymond! We are so glad to hear about your experiences with us when you have called. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
Verified Customer
Review Source
Patrick Lincoln, NE
Everything has been great. Quick responses and they solve problems. The equipment is top notch and works well. Knowing that I am going to be safe is the best thing about using it.
5 years ago
Reply from Vivint
Thank you for your feedback Patrick! We are so glad to hear about your experiences with us and your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
Verified Customer
Review Source
Irvin Miller
Very good with moving into our new home. They kept us up to speed and someone was there to help with the transformation. Overall very pleased and it feels great to be protected with our belongings.
5 years ago
Reply from Vivint
Thank you for your feedback Irvin! We are so glad to hear about your experiences with us surrounding your move. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
Verified Customer
Review Source
Charles
We have had very good service from Vivint. They have been prompt in following up whenever we have accidentally tripped the security system. We have never had an actual break in.
5 years ago
Reply from Vivint
Thank you for your feedback Charles! We are so glad to hear about your experiences with us when your alarm has gone off. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
Verified Customer
Review Source
James Florissant, MO
So far they are very trustworthy and respond timely to my requests and answer my questions professionally and provide overall good customer service. The system appears to be reliable.
5 years ago
Reply from Vivint
Thank you for your feedback James! We are so glad to hear about your experiences with us and your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
Verified Customer
Review Source
Timothy Lanett, AL
The system is easy to use and dependable. I hardly ever have any issues with it. Customer service is courteous and they take care to get the problems solved. I don't want to go back to what I had before.
5 years ago
Verified Customer
Review Source
Patrick Slidell, LA
One of the sensors is a heat sensor and it doesn't quite work like they said it was supposed to but it makes my girlfriend feel safer if she is by herself and they always answer in a timely fashion.
5 years ago
Reply from Vivint
Thanks for the feedback, Patrick! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.
Oct. 28th, 2019
Verified Customer
Review Source
Lawanda Raleigh, NC
I've only had interactions with our sales rep and one time they called me because we tripped the alarm but both interactions were stellar. I really like our sales rep. It's petty easy to use on your phone and efficient.
5 years ago
Reply from Vivint
Thank you for your feedback Lawanda! We are so glad to hear about your experiences with us. and your Smart Home pro. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
Verified Customer
Review Source
Isaiah Charlotte, NC
It's user friendly, not complicated. I can do everything from my smartphone. Great software. Very great customer service they stick with you and work with you until the problem is fixed.
5 years ago
Reply from Vivint
Thank you for your feedback Isaiah! We appreciate you letting us know how you're enjoying your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.
Mar. 8th, 2020
Review Source
Carol
I had switched to ADT and was very unhappy with the service and product operation. Vivint's doorbell camera had better quality and recorded clips very well. ADT's doorbell camera would not even record any clips and it was difficult to even view the camera. I switched back to Vivint and had much difficulty with ADT in the switching process. Vivint's equipment and service far exceeds the standard of the other company.
7 months ago
Retired Marine Jacksonville, NC
Vivint delivers five star service with state of the art equipment, at affordable pricing. I speak from experience. I've been disappointed by other companies, that charge too much for equipment that they burden you the customer with installing. Not Vivint. Vivint has friendly and knowledgeable installation experts, that will quickly have your security system online and operational in no time at all, giving you a piece of mind knowing that all of your security needs are covered 24/7. Vivint offers excellent financing at little to no interest rates. Vivint's dedication and commitment doesn't end when the security tech leaves. In fact, that's only the beginning. Vivint values your opinion, and strives to improve in every way to ensure your security and safety needs are well taken care of.
3 years ago
Reply from Vivint
This is great feedback, Retired Marine! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.
May. 22nd, 2021
Sean Hendersonville, TN
Just had Roger (installer), and Brandon (salesman) leave and I am extremely pleased with Vincent. Brandon came by Saturday to sign us up and Roger was there 30 minutes later to install. Top notch customer service and A + state of the art equipment. We are extremely pleased with our experience. And after 30 years of military, law enforcement and private protective security experience you will not find a better sense of satisfaction from anyone else. We had ADT at all 3 of our residence's. Had!!! Thank you Vivent for total and complete customer experience and satisfaction. If you reading this review, you could have already had it installed. Enough said!
4 years ago
Cathy C.
I have had Vivint for 2 years now and could not be happier. The salesman and the installer were kind and very helpful. Just yesterday 3 men came to my door stating they were from Vivint and were doing an upgrade. The asked a few questions and I became uneasy about who they claimed to be. I asked them to leave and one of them asked me for my password. I told him if he worked for Vivint he would know that and asked him again to leave this is when I noticed his ID at the bottom of his jacket and the name of the company was North Star. Checking this out North Star is part of ADT or so the computer information claims this. I have them on my camera and I will be glad to do whatever it takes to put them behind bars if they show up again. They not only pounded on my door but also looked into my picture window and started pounding on it. I should have called the police. What a bunch of jerks!
4 years ago
Joan
I have been a customer of Vivint for 3 years and love their system. The response time is excellent which is most important to me when it is really needed. The customer service has been great. As for a few complaints about cancelling, I understand clearly that it is a 42 mth contract and its no different than a cell phone or merchant service contract. You cancel early, you pay the difference. Keep in mind that you can minimize your plan to reduce the monthly cost if you are paying for a higher plan. I helped a friend do that when his financial situation changed. I will definitely renew in 6 mths when my contract is up.
4 years ago
Jose
I honestly don't get how there are so many bad reviews... I LOVE my Vivint system. Everything works together from one app, I can even keep track of my car and be notified if someone ever bumps into it in a parking lot or if someone tries breaking in. The sales rep that set us up with the system was very transparent about the deal. I knew I'd be purchasing the equipment and of course there's a contract.. DUH! You're FINANCING the equipment. The contract is a financial agreement with Citizens One, but there is no contract for the service with Vivint. THIS SITE IS WRONG... It's month-to-month... These other hardwired and wifi based systems are outdated and prone to vulnerability. Vivint's new Smart Hub has a 256-bit encryption which prevents my 2-way voice 4K cameras and system at large from being hacked. Also, the cellular back up signal comes directly from the panel so there's no need for a box in your closet. I wouldn't expect to get a brand new iPhone or Galaxy Phone at the price of an older version or even a flip phone. I knew it would be a little more expensive then going with a company like ADT or SimplySafe, but you get what you pay for!
4 years ago
Leticia Ver Valen
My Parents had Vivint. They only had it for almost 2 years before they died. Vivint could not have been any easier to deal with. They cancelled services right away. I was never on hold for very long and they were very pleasant to deal with, which during my parent's deaths I really needed companies to be easy like they were. I was also impressed with the company as a whole. My dad was a notorious "button" pusher by accident, but they called each time and were so nice. They were also very fast with calling my parents. My mother was notorious for being slow to the alarm when coming home and would forget the code constantly, again Vivint was more than accommodating and always the best with customer service. Now I am considering home monitoring myself. I have a lot of research to do but even with a 5 year contract I think it would be worth it if they still have the same out standing customer service.
4 years ago
David Holman
Vivint is the best smart home and home security company out there. The reason why there so many bad reviews about Vivint is because they have been unethical or bad salesman who have made people feel like they were tricked into contracts or over promised. Vivint is one of the only systems that will control everything smart home and home security from one app. The quality of service is exceptional, I knew that I would be under contract to pay for my system, contracts keep both parties honest. That's why contracts were invented. If you are looking for the most reliable security company who will give you the most bang for your buck Vivint is the way to go. If you don't want a contract buy vivint through a Best Buy store they have 0 contracts.
4 years ago
Cathlina A.
We moved into our house 3 years ago. Vivint reps were walking around the neighborhood selling home security systems. Having children and a husband that works most nights, we signed up. Installation happened that day. They were all very nice and not pushy at all. We only got the basic system and they were okay with that. Definitely not pushy at all! About 9 months in,our panel became faulty and wouldn't turn on. Things happen so I just called the service line and had someone out the next week. It was fixed at no charge. We have had some scares and Vivint contacted us within 30 seconds to make sure we are okay. Recently, hubby andI were on vvacation. We set the alarm to AWAY. The motion detector went off twice and Vivint contacted police to go walk around the house since we were out of town. Excellent customer service. I love Vivint so much that I told everyone about it. My parents even signed up. They have the camera and it works pretty well! I will continue to use Vivint no matter where I live.
4 years ago
Dylan Swenson
The info listed on this page is not entirely true regarding Vivint's contract term and cancellation policy, the term can range from 42-60 months (I chose the latter). You can also cancel the monitoring at any time but you still have to pay off any equipment you purchase from them, so essentially if you want all the smart home stuff it will cost you more to cancel compared to if you just do a basic security system. Their monitoring fee can also be as low as $29.99 if you just do a security system with no home automation (I know this because I almost chose that package before I opted for the additional cameras and smart home features) I really love the system and have referred many friends who also enjoy it. It's very user friendly and much easier to use than my two previous alarm companies that I've had and costs about the same money each month and I get extra features with my Vivint system. All in all, I'd give it a 10 because it does everything I need it to do, the gentleman that knocked on my door to sell it to me was more than respectful, it's actually very affordable, and the customer service is hands down better than anything I've ever dealt with at ADT and Brinks.
4 years ago
Jack C.
All security system providers have bad reviews, so to me, these reviews are irrelevant.... otherwise you cannot decide. Besides, I did not want a DIY system. So, I decided to go with Vivint. First of all, they do not have a "lengthy" contract unless you decide to have a payment plan for the equipment, in which case your contract will be the length of your plan. If you pay the equipment in full, then you are on a month to month. The monthly payment depends of your plan. I selected the highest and pay $49.99 a month for life. The two techs, Mark and Scott, who were sent to install my system were outstanding. Clean cut, polite, helpful, fast and very knowledgeable. The equipment is professional. I have not experienced their customer support yet so I can't comment on that. So far, my system looks great and works great. I can control, arm and disarm from my cell phone, my ipad or my computer. They were able to reduce my cost by using and activating several sensors from a previous system that had been installed by a previous owner. They really met my expectations. I would recommend Vivint anytime.
4 years ago
Amber Rowles
I've had other security companies in the past including ADT and Frontpoint. Once I installed Vivint in my home I could see a huge difference. The system is easier to use, the sales person and technician were very professional, and the technology is the best I've seen! I am really happy with Vivint. I called into customer service to move a camera and they scheduled a tech right away and didn't charge me. The customer service is the best I have had compared to the other companies I've had in the past. The other bad reviews you see on here are not accurate and people don't realize that buying over the phone without an experienced sales rep could change once the technician sees your home. I highly recommend Vivint to everyone. Way better than any other company I've dealt with! My friends and family also switched to Vivint and love it! There's a reason why they made the 2017 top 50 most innovative companies list in the world. They beat all the other security/Smart Home companies. That's proof in the pudding!
4 years ago
Cheryl
I might be a little different review than most on this, but I have a unique experience that I would like to share. My husband died and the account along with the loan for the equipment was in his name alone. Because of this, I needed to track down payments and I wanted to keep the system. Anyway, I made a phone call to pay the monthly payment in October. When I told them of my situation, I got a few calls and email correspondences stating that they were sorry about his passing and they would like to arrange some things in order to keep the system. I just got off the phone with a representative who not only said that the system loan was forgiven and I would not longer need to pay that fee, they also gave me a $10 per month discount to keep the system working. I will let everyone know how great Vivint is for customer service and keeping this customer happy. I have never had an issue with the equipment not working. When I have had false alarms, the main control panel has a live person who is friendly and helpful. Great service and great system.
4 years ago
Gail
Techs, 3 of them, bullied their way into our house when my husband opened the door. They said they were with our current provider and needed to update the service. We had not requested them or anyone else as we were satisfied with our current company. It was 6:30pm and we were getting ready to go to the funeral home (my cousin had passed away). I told them to come back another time and asked them to leave. One of them raced toward me and wrote down $800 and a telephone number. He shouted that if we don't do it now while they are in this area, that I need to call that number to get it scheduled and it would cost me $800. He said one way or another it would be done, so my husband let them replace the main panel. The next day after my husband had signed the contract, I was looking over it and realized it was Vivint and not my current one. We were unable to get out of it. However, I must say I have been satisfied with the service and features. They also keep increasing the monthly fee when I start using any of the features that should be included-not happy about that. The fee is almost twice the fee of the previous service.
4 years ago
Louis
I bought my Vivint system in 2017 and i purchased all of my equipment upfront, I have never financed equipment through Vivint.. The result of buying the equipment upfront is No contract agreements and cheaper monthly cost ($19.00) and monitored professionally, the equipment has worked great most of the time and about once a year i have to call them to resolve an issue which gets resolved but not a deal breaker for me.. I have the smart hub and the latest Pro Cameras installed plus glass breaks and auto door locks, smoke alarms , and countless other equipment and they work great.. I also have linksys Velop mesh wireless system to support my Vivint wireless needs...I do recommend Vivint to people i know and regarding customer service that too has been satisfactory with no complaints ...
4 years ago
