Vivint: Read 8,443 User Reviews From Real Homeowners

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Verified Customer

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Kyle

My wife and I like to travel and it's nice to have access to the system on my phone. Sometimes there's a little bit of a delay with the app. We have the doorbell camera and we're supposed to be able to answer the doorbell and sometimes by the time it loads the person is already gone. The only thing I've ever had a problem with is biling. We signed a contract and I'm paying a little bit more than what the contract says.

4 years ago

Reply from Vivint

Thank you, Kyle, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about billing further. Please contact our chat support team at your convenience using this link:

Feb. 15th, 2020

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Verified Customer

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Tina Newport News, VA

Sometimes it takes me more than one person to get the straight answer but I like their system. They do call you when something comes up. I like the app for my phone and most of the equipment. I think I should get the updated version for free when they come out with new equipment.

4 years ago

Reply from Vivint

Thanks for the feedback, Tina! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Feb. 12th, 2020

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Verified Customer

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Kimberly

I like the security. I like owning my own equipment eventually. I like the doorbell camera and being able to watch things over my phone. Customer service is able to resolve my problem ever time I call.

4 years ago

Reply from Vivint

Thank you for your feedback Kimberly! It is so good to know that you're enjoying your system and accessing it all through the app. When you can, reach out to our chat team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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David Martinsburg, WV

I was looking for a good system that works right and it is great and works wonderfully with a wonderful price. It's top technology, some of the best out there. I can check my house from anywhere in the world that I have a phone service. They don't have any representatives in the remote area so I do have to track them down.

4 years ago

Reply from Vivint

Thank you for your feedback David! We appreciate you letting us know about your experience with us so far. We value our opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Travis Hampton, VA

We were very happy with the offer for the price. It's easy to get some on the line very fast but they have a lot of issues with their equipment not lasting too long. They could maybe be a little more lenient with the loyal customers.

4 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with us and your equipment. We would love to look into your concerns further. Please contact our chat support team through this link:

Feb. 15th, 2020

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Verified Customer

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Katharina Meridianville, AL

Customer service is very helpful and friendly. They don't stop until they fix the problem. The price is right for the feature they have. I like that it monitors twenty four seven.

4 years ago

Reply from Vivint

Thank you for your feedback Katharina! We appreciate you letting us know about your experience with your system and our service. We value the opportunity that we have to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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John Jonesboro, AR

My son had this program and I saw it was a good program so I decided it was the right company for me. Whenever we need them, it's been there and gotten stuff done that we need done. It's worked well for us.

4 years ago

Reply from Vivint

Thank you for your feedback John! We are so glad to hear that both you and your son are enjoying your systems. When you have a chance, contact our chat support team to get your unique referral code that can lead to some really great perks. You can reach them directly through this link:

Feb. 15th, 2020

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Verified Customer

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Hugh

The equipment is very good and when I had a slight problem, they were right on it and I appreciate that. Customer support knows what they are talking about and when I call, I get prompt, good service. The company I had before was not as good as Vivint.

4 years ago

Reply from Vivint

Thank you for your feedback Hugh! We are so glad to hear about your experiences with our service and your equipment. When you have a chance, reach out to our chat team to get your referral code that can lead to great perks. You can reach them directly through this link:

Feb. 15th, 2020

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Verified Customer

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Justin North Pole, AK

Lasts a long time without any issues with the security equipment. Easy to use too. The only feedback I have is they should offer some incentives to current and existing customers, like cheaper upgrades. Their support is always available and the response time is good.

4 years ago

Reply from Vivint

Thank you, Justin, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Rodney Lewallen

I have had great service with Vivint! They do not hesitate to send an officer out and in my case are very kind if I keep having false alarms due to my garage. I do wish the price was a little more affordable."

4 years ago

Reply from Vivint

Thank you, Rodney, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code and help with lowering the monthly cost using this link:

Feb. 15th, 2020

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Verified Customer

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Tammy Ormand

its ok, but i am not happy that my garage door sensor started setting off an alarm and i called and was walked thru trying to reset it, which did not work. I was told that if a tech came out i would have to pay, because they dont cover house calls basically. and if that one was bad i had to pay for a new one. so for almost 2 years now i have been paying for this and not all is functional. I have called several times and still same thing. What do I do?? I'm stuck in a contract, and its not fair.

4 years ago

Reply from Vivint

Thank you, Tammy, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your system concerns further. Please contact our chat support team at your convenience using this link:

Feb. 1st, 2020

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Verified Customer

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Pamela Zawacke

Good for the most part. Only bad experience was when the local police department changed their dispatch phone number and Vivint was not able to get ahold of them. We had to call the police ourselves while we were 10 hours away.

4 years ago

Reply from Vivint

Thank you for your feedback Pamela! We appreciate you letting us know about your experience with us. When you can, reach out to our chat team to get your referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Charles

They're really fast, my wife accidentally set off the alarm and they called the house real quick to ask if we had a fire or a problem. The cameras are good and the phone app is great.

4 years ago

Reply from Vivint

Thank you for your feedback Charles! We appreciate you letting us know about your experiences with us. We value the opportunity that we have to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Mary

It gives me peace of mind because I know that they are there if I needed them. They truly are on the minute with you when the alarm goes off, even if it is a false alarm. When it is a false alarm, they are very pleasant and helpful. I am satisfied, it meets my needs.

4 years ago

Reply from Vivint

Thank you for your feedback Mary! It is so good to know that you're enjoying your system and we appreciate you letting us know about your experiences with us. When you can, reach out to our chat team to get your referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Patti

Every time there is a problem, they are very understanding and competent. Any minor problems and customer service easily walks me through it. They definitely look out for me as a customer. I have referred 3 of my friends to Vivint and they are happy with it also.

4 years ago

Reply from Vivint

Thank you for your feedback Patti! We appreciate you letting us know about your experiences with us. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Delores

I don't have to worry about anybody breaking in. They came out and took care of my problem because the person who installed in did not put batteries in my back door like it was supposed to have but they fixed when we figured it out.

4 years ago

Reply from Vivint

Thank you for your feedback, Delores! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 1st, 2020

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Verified Customer

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George

We're satisfied with what we have. They've always been helpful when I've called and are very reliable. The only is you have to change the batteries, which is normal maintenance.

4 years ago

Reply from Vivint

Thank you, George, for your feedback! It is so good to know that you're enjoying your system and our services. When you can, reach out to our chat team to get your referral code using this link:

Feb. 1st, 2020

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Verified Customer

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Christine

I had a few problems with ADT so I switched and I've had no time with Vivint. The house is protected and if there is ever an issue, they've been great and take care of it quickly. I've never had a problem other than changing the battery. I am happy with the overall service.

4 years ago

Reply from Vivint

Thank you for your feedback Christine! We appreciate you letting us know about your experience with us so far. When you have a chance, contact our chat support team to get your unique referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Daniel Weddle Cordova, TN

Works most of the time. Sometimes the equipment is spotty. Install was less than stellar. Not well explained and due to a large house I have a bunch of range extenders and I'm constantly having issues. Once the install is done, good luck getting them back.

4 years ago

Reply from Vivint

Thank you for your feedback Daniel! We appreciate you letting us know about your experiences with your system, and would love to look into your concerns further. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Jennifer Perkinston, MS

I can see anything that goes on around the house. When I have had to call someone it was always resolved. We haven't had any trouble with our equipment. It all seems to work very good.

4 years ago

Reply from Vivint

Thanks for the feedback, Jennifer! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Jan. 16th, 2020

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Verified Customer

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Chris Springfield, MO

The response is a lot quicker than systems we've had in the past. It's basically immediate. They get back to you pretty quick. Bad thing about it is they are not locally based so they have to call a service rep to show up.

4 years ago

Reply from Vivint

Thank you, Chris, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Jillene Silvis, IL

I had ADT and another company before Vivint and I was still getting broken into. I feel safe they are really on top of it, but when you call to report that you've accidentally tripped it, by the time you finally get somebody on the line the cops are at the front door. I don't like that.

4 years ago

Reply from Vivint

Thank you for your feedback Jillene! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Carol Redding, CA

I like having the panel so I can see who's at the front door. I've just been really disappointed with their customer service. I've had a lot of trouble when I've called in and tried to get help. Now I'm being told our equipment is obsolete after this year and I have to upgrade. I was quoted a thousand dollars that I'm going to have to spend. I'm not real happy and looking for another company now.

4 years ago

Reply from Vivint

Thank you, Carol, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about the system further. Please contact our chat support team at your convenience using this link:

Feb. 16th, 2020

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Verified Customer

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Andre

Very trustworthy. It is a great service and the people are very pure and the personalities are great. It is the best I have seen on the market and that I have personally experienced.

4 years ago

Reply from Vivint

Thank you for your feedback Andre! We are so glad to hear about your experiences with us. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Chad

The best thing about Vivint is the convenience of the app and the price. Everything seems to be working the way it is supposed to and every time I've called with a problem, it has been taken care of.

4 years ago

Reply from Vivint

Thank you for your feedback Chad! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Summer

The customer service was great. Everyone was friendly and there wasn't a long wait time, they were quick to respond. We had a few issues with a few of our cameras and I had to call several times but I liked being able to look at the cameras on my mobile devices.

4 years ago

Reply from Vivint

Thank you for your feedback Summer! We appreciate you letting us know about your experiences with us.

Feb. 16th, 2020

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Verified Customer

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Dianna

They're good if there are any problems with the alarms going off. There are problems with the batteries dying and having to replace the batteries and they are extremely pricey batteries.

4 years ago

Reply from Vivint

Thank you for your feedback Dianna! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Elizabeth Armstrong

They are very prompt if a problem is detected. My husband has a bad habit of putting skillets on the stove and walking away. We have had several smoke problems but vivint is right there. They have been a good company for us.

4 years ago

Reply from Vivint

Thank you, Elizabeth, for your feedback! We appreciate you letting us know The system has helped a lot. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 9th, 2020

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Verified Customer

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Janice 3

The service is great! Although, I've noticed that we don't get a service call anymore. They used to come to check our system, change batteries. In general check of our system.

4 years ago

Reply from Vivint

Thank you for your feedback Janice! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Ajaykumar Jani

I was Out of country and I noted that my house is not warming up so I got checked out by professional and found a problem with furnace. He fixed the problem while we were out of country and saved a big time damage.

4 years ago

Reply from Vivint

Thank you for your feedback Ajaykumar! We appreciate you letting us know about your experience with your system. It is so good to know that it helped you detect that furnace issue when you were away. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Judy

Nobody's perfect, but they've always been responsive and very helpful. I haven't had problems for the most part. I've had to get the smoke detector changed out because it was faulty and another time when there was something wrong with the front door.

4 years ago

Reply from Vivint

Thank you for your feedback! We appreciate you letting us know about your experience with us so far. We value the opportunity we have to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 29th, 2019

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Verified Customer

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Ramon

They've always been pretty good. I've never had any prior issue with customer service. Everything I good quality. The only thing Vivint needs to do is replace the battery and some of the sensors. It's just very reliable. I don't really think about it. I just turn it on.

4 years ago

Reply from Vivint

Thank you for your feedback Ramon! It is so good to know that you're enjoying your system and it is giving you peace of mind. When you can, reach out to our chat team to get your referral code using this link:

Dec. 29th, 2019

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Verified Customer

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Thomas Washington, DC

They answer all of my questions. When I call in the are able to resolve my issues. They are pleasant and professional. I've had issues with my smoke detectors even though I change the batteries but that's it. I've installed cameras and door monitoring and all those things make it a big plus for me.

4 years ago

Reply from Vivint

Thank you for your feedback Thomas! We appreciate you letting us know about your experience. We value the opportunity that we have to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 20th, 2019

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Verified Customer

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Bob Gabaree

It has always been good. Whenever I had to call the rep was always courteous and knowlegable. My issue was alwyas resolved. Whne I had an alarm they were always calling and checking..Vert good response.

4 years ago

Reply from Vivint

Thank you for your feedback Bob! We appreciate you letting us know about your experiences with your system. When you have a chance, contact our chat support team to get your referral code that can lead to great perks using this link:

Dec. 17th, 2019

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Verified Customer

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Bobby triviso Silver City, NM

Vivint has been great so far for me, I like their service and they help me over the phone when I need help. however, when it comes to maintenance you have to do it yourself which I don't like I think if you sell a product like this it should be backed up 100%

4 years ago

Reply from Vivint

Thank you for your feedback Bobby! It is so good to know that you're enjoying your system. When you can, reach out to our 24/7 chat team to get your referral code using this link:

Dec. 17th, 2019

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Verified Customer

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3 Dripping Springs, TX

Everytime I have an issue, Vivint wants to charge me to come out and fix it and I'm on the phone with them for no less than 2 hours every time I have to call them. It totally relies on wireless capabilities which are constantly going down. My system has been down for over a year without any success in getting that corrected. They need better wireless capabilities for their systems that are more reliable.

4 years ago

Reply from Vivint

Thank you for your feedback. We'd like to see how we can assist you with your issues. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of. 18002165232

Jul. 15th, 2020

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Verified Customer

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5 Randallstown, MD

Great customer service that's always willing to go the extra mile. If your alarm goes off they call you right away. Right now I'm having some issues with my equipment I'm trying to get addressed.

4 years ago

Reply from Vivint

Thank you for your feedback Wayne! It is so good to know that you're enjoying your system and we appreciate you letting us know about your experience with us. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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5 Chester, PA

I had another security company and their machine kept buffering. This one works all the time They are always there, they call me back right away. They understand their products. I am very satisfied with them.

4 years ago

Reply from Vivint

Thank you Muriel for your feedback! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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4 Minot, ND

We like having vivint but sometimes when the alarm goes off it's a process in order to cancel the false alarm. If something isn't working properly we have to pay to replace it. They call us directly if the alarm is sounding to make sure everything is ok.

4 years ago

Reply from Vivint

Thank you for your feedback! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Christine Lowery

I have always had a good experience when speaking with any agent. Also, the system has been reliable so far and the control pad is easy to operate. No problems to report as of now.

4 years ago

Reply from Vivint

Thank you for your feedback Christine! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Annette Miller

We have mixed feelings. Smoke alarm so sensitive it goes off cooking dinner. Locks sometimes won't unlock, doorbell camera won't record. Batteries have to be replaced frequently. If we were to do this again we'd probably go with another service provider

4 years ago

Reply from Vivint

Thank you for your feedback Annette! We appreciate you letting us know about your experience with your system so far. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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deborah kitzul

It's okay. Main problem is when your techs try and have customers fix their wall panel and do not know what THEY are doing so a technician has to come out and fix the mess YOUR employee has the customer do. We pay for a service and customers are not tech people, stop trying to have customers fix technical issues that need an on site employee.

4 years ago

Reply from Vivint

Thank you for your feedback Deborah. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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Melanie

Vivint for the most part has been a good alarm company . They have evolved over the years I've had them but they should offer upgrades on their equipment At a discounted affordable price especially to their long time faithful customers, such as myself

4 years ago

Reply from Vivint

Thank you for your feedback Melanie! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Damon Parker

So far our experience has been positive. No real outstanding issues. Only nagging issue is minimal service representatives on-hand in the area should we need to have an on-hand service.

4 years ago

Reply from Vivint

Thank you for your feedback Damon! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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D Geran

Pretty good. A little higher than some others. Service has been real good with several issues. The one thing I get upset about is the very slow response time to use the video when someone rings the doorbell. By the time I get the video to load the person at the door is gone

4 years ago

Reply from Vivint

Thank you for your feedback D! We appreciate you letting us know about your experiences with us, and would love to look into your concerns with your doorbell camera. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Carol

Good. Test the battery replacement and repositioning the camera and things like that have to be done on our end and I would just rather have a tech to come out to do all those things but we Eventually change the battery changechanged OK

4 years ago

Reply from Vivint

Thank you for your feedback Carol. We appreciate your feedback about your experiences with us. When you have a chance, contact our chat support team using this link:

Feb. 16th, 2020

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Verified Customer

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Maria Carter

doorbell goes offline, sometimes I can get it to reboot but have also had to call the company for assistance, The panel goes off line as well, same scenario as doorbell. I have high speed internet. I am constantly changing batteries on the door entry. To be honest, I have checked into other options that are more cost effecent with basicly the same coverage.

4 years ago

Reply from Vivint

Thank you for your feedback Maria. We would love to look into your concerns with your system further. Please contact our chat support team using this link:

Feb. 16th, 2020

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Verified Customer

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Deborah Young San Bernardino, CA

Average. There are features that work intermittently. Correction of these items are very time consuming and in the end I have found they still are not corrected. The overall service is good and the customer service is very good.

4 years ago

Reply from Vivint

Thank you for your feedback Deborah! We appreciate you letting us know about your experiences with us, and would love to look into your concerns further. Please contact our chat team using this link:

Feb. 18th, 2020

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Verified Customer

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Wally Hanson Las Vegas, NV

Never any issues. Quick response on accidental alarm trips. Reasonable rates. They act like they want and appreciate our business. Always a positive experience on customer service calls.

4 years ago

Reply from Vivint

Thank you for your feedback Wally. We are so glad to hear about your experiences with us and appreciate the opportunity we have to protect your home and family. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Karen Sacramento, CA

Overall, my experience has been pretty good. I was a little disappointed when the terms of my agreement was suppose to be only for two years and it ended up being three years because I was miss quoted. Also, sometimes I'm off line and don't know it unless I make a call. We should be notified the moment our system goes down for what ever reason. But being a single woman I feel secure knowing I have a Vivint system.

4 years ago

Reply from Vivint

Thank you for your feedback Karen. We appreciate you honesty about your experiences with us and we would love to look into your concerns further. When you have a chance, contact our chat support team using this link:

Feb. 17th, 2020

Vivint Reviews