Vivint: Read 8,443 User Reviews From Real Homeowners

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Verified Customer

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John

Heard about them through a subdivision on Facebook and so I called them and the person I spoke with was super helpful. They are clear on things. The system is good quality compared to others I have seen. I like the updates I get on my phone at work and the ability to turn it off.

4 years ago

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Verified Customer

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Damian

great experience, fast and easy service. Equipment is easy to use, and to understand. Technician helps you every step of the way. goes out of his way to make sure you understand how the equipment works.

4 years ago

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Verified Customer

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Michael

I like what they had to offer. It alerts you if someone is walking to your door which makes you feel safe. I love that if I am away from home, I can always look at my cameras and check up on my loved ones.

4 years ago

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Verified Customer

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Morgan

The best thing is being able to connect quickly from my mobile device to monitor my home. It is everything I need for a better price. Everything works properly and they are very helpful in support.

4 years ago

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Verified Customer

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Andrew

The guy that came to my house made a pretty convincing argument for Vivint. The best thing is the ease of using it, especially with the applications. It took a while for the loan but everything else has been good.

4 years ago

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Verified Customer

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Curt Layton, UT

The sales lady was very friendly and gave us a great deal. The installation guy was there the same day and did an excellent job. I love the technology used to protect our home.

4 years ago

Reply from Vivint

Thank you for your feedback, Curt! We are so glad to hear about your experience with your installation and how you're loving your system.

Sep. 10th, 2020

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Verified Customer

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Home owner Salt Lake City, UT

I had vivint 30 days. The equipment is really good and install was very good and clean. Monitoring is very good. Customer service is good. But the price is over priced for what you get. 5 dollars more for service for each camera adds up. And cancellation is a pain so make sure you follow thoroughly or you will get stuck and can take 3 to 5 days just to cancel. And cancellation

4 years ago

Reply from Vivint

Thank you for your feedback, Home Owner. We appreciate your honesty about your experience with our pricing and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 10th, 2020

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Verified Customer

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Lana Litchfield, MN

I think it is a good security system. I had a break in before I got it an I know I feel secure knowing my house is safe. They always call me when the alarm goes off. I love that because I can shut it off quickly. I do have issues with the dog setting it off but that is the only issue I’ve had.

4 years ago

Reply from Vivint

Thank you for your feedback, Lana! We are so glad to hear about your experience with Vivint and how you're loving your system.

Aug. 25th, 2020

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Verified Customer

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Anonymous New Iberia, LA

Vivint gives you peace of mind. If I have a problem, I can call them and they are right there to help. I tried a different one and they could not set me up because of the way I live and Vivint can.

4 years ago

Reply from Vivint

Thank you for your feedback, Anonymous! We are so glad to hear about your experience with Vivint and how you're loving your system.

Aug. 25th, 2020

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Verified Customer

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Reginald Alcoa, TN

We had an issue with the doorbell camera, it stopped working, and with their guidance, we were able to work through it. They have been helpful. With the app, it is very simple to use and user friendly.

4 years ago

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Verified Customer

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Christine Graham, TX

The security system watches the house while I am gone. It ha s never failed. It is always on. Anything happens and they are there right on the spot. They are here to help me with any questions I have.

4 years ago

Reply from Vivint

Thank you for your feedback, Christine! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 1st, 2020

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Verified Customer

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Rose Victoria, TX

Having Vivint gives me peace of mind. I am waiting for the last person I dealt with in customer service to send me information that he said he would, but he is not he normal one I deal with.

4 years ago

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Verified Customer

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Teresa Bertrand, MO

We’re very very satisfied. They’re wonderful. It is easy and convenient and reliable. Any problems we’ve had, they’ve been able to resolve quickly. They’re professional. We’re big fans.

4 years ago

Reply from Vivint

Thank you for your feedback, Teresa! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

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Verified Customer

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Richard Bentonville, AR

I work in New York and it was nice to know what was going on in my home in Arkansas. They always call me anytime anything happens. They are always polite. They’ve done great.

4 years ago

Reply from Vivint

Thank you for your feedback, Richard! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

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Verified Customer

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Kim Foster Farrell, PA

My experience with Vivint has been great. They always take care of any issues that we may have had. We always have great customer service and live all the products that we currently are using.

4 years ago

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Verified Customer

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Debra Epperson

Very good. Any time I call, they are always friendly and helpful. If my needs require a technician, that is scheduled efficiently. The technicians are always polite and answer any questions I have.

4 years ago

Reply from Vivint

Thank you for your feedback Debra! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Michelle El Paso, TX

I have not had any problems with Vivint. They do what they are supposed to. They call when something is wrong, and now I get texts when a door has been opened when the alarm has been armed.

4 years ago

Reply from Vivint

Thank you for your feedback Michelle! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Natalie Connelly Big Bear City, CA

We love our system. We are so thankful for Vivint for making it possible to have peace of mind knowing where our kids are and that it will alert us if they get out. We have to two boys with special needs so escaping is pretty common. With Vivint it has been a peace of

4 years ago

Reply from Vivint

Thank you for your feedback Natalie! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Robin

Great, easy to set and disarm if you set off by accident you have 30 seconds to turn off with no response from Vivint. Great customer service if you have questions about system very helpful.

4 years ago

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Verified Customer

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David McMurry

Good for the most part. We did have alarm set off by opening window, disarmed armed it. No panel call, no phone call and the thing we knew the police were knocking at our door. Service could not give us an explanation. Later we set duress alarm off by accident. Now we are out $50. We think that vivint should pay or give credit.

4 years ago

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Verified Customer

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Bonnie

It's a good, reliable company. I never had any problems with it. It’s so easy. You have the remote in the car to turn it off or on. I find them very helpful and polite. They address your concerns right away.

4 years ago

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Verified Customer

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Anonymous

Easy to use and I like the smart home features. I don’t think they covered every window in the house so I don’t like that aspect of the equipment but other than that, it is quality stuff, I would just like full coverage of every window to make sure it is was fully secure.

4 years ago

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Verified Customer

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Mary

Customer service is prompt, knowledgeable, and always there if there is an issue. It has been a great experience. With the quality of the service and the equipment, the cost is not an issue.

4 years ago

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Verified Customer

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Laneta

We are pleased with how it works. The representative that came to our house provided more details. Any time I have a problem, they walk me through it and work with us until it is resolved.

4 years ago

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Verified Customer

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Shaine

I’ve had Vivint for years. I recently upgraded.so we have additional cameras. I love the company. When I call them, they help us no matter what. It is great. I like the entire product. It is quick and user friendly.

4 years ago

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Verified Customer

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Lajuana

The best thing is the technical support. When I have someone come to my house, it is a professional person always. The equipment is good. I have the cameras and they pick things up good.

4 years ago

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Verified Customer

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Kevin

Other than the doorbell camera, I’ve had no problems with them. I like the service and the equipment. They always manage to answer my questions or fix my problems in customer support.

4 years ago

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Verified Customer

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David

They’ve been awesome for the years we have had them. There was a glitch that wasn’t their fault with the cameras but other than that everything has been great. They were able to help with my issues. It is the best having remote accessibility on the cell phone.

4 years ago

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Verified Customer

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Izak

Vivint is not competitive in the price section and that would be the reason I wouldn’t work with them in the future. Otherwise I was easy to set up and easy to manage the monitoring, it’s pretty clear. They are pretty responsive.

4 years ago

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Verified Customer

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Jay

So worth the money for obvious security reasons. We’re quite pleased. It is super easy to get a hold of knowledgeable if there is anything we need. It is just a quick call away.

4 years ago

Reply from Vivint

Thank you for your feedback Jay! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Cheryl

Only problem I’ve had is it will go down once in awhile, but they come and fix it. It’s a great company. They’re very easy to get a hold of. Very nice and prompt customer service.

4 years ago

Reply from Vivint

Thank you for your feedback Cheryl! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Tracey

They always answer any questions. The security equipment is pretty modern, I like that. It answers all my security needs. I like that I can work the program from my cell phone and from the keypad.

4 years ago

Reply from Vivint

Thank you for your feedback Tracey! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Kathy

If I have a problem, I can call them and feel like I’ve talk to somebody knowledgeable enough to know everything. I had a problem with the lock on the back door that they never fixed and I can’t afford to upgrade my equipment.

4 years ago

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Verified Customer

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Ronald L McGuire

Equipment works best. It works ninety nine percent of the time. I can always get a hold of customer service but sometimes the problem doesn’t get fixed and I have to call back. They are pleasant and helpful but they don’t know how to fix it the first time.

4 years ago

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Verified Customer

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Edgardo

It's not expensive, it can help every budget. It is easy to manage. If I have questions, they are there for me. I don’t have to wait a long period of tie. I am happy to have this company. I feel safe.

4 years ago

Reply from Vivint

Thank you for your feedback Edgardo! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Jessica

Easy to use and convenient to control everything from your phone when you’re not home. Everything works and the cameras are good quality. They always and fix it right away if I have questions or concerns.

4 years ago

Reply from Vivint

Thank you for your feedback Jessica! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Robin

We love our door camera and other cameras and being able to set the thermostat and everything even when we are out of town. They are always very professional and the service techs are professional and knowledgeable.

4 years ago

Reply from Vivint

Thank you for your feedback Robin! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Karen

There are a few things they could change, but the system is easy to use. I tried to find a phone number and I couldn't find it. We do have a few issues right now and I need to call them and find out what's wrong with the system ..it's not working properly but until now it was fine.

4 years ago

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Verified Customer

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Alice

They came along and did the installation and there was no charge. That plus all the equipment was free. I recently had a false alarm and they were right on it. I've had it for quite sometime and its still working very well.

4 years ago

Reply from Vivint

Thank you for your feedback Alice! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Matt

Every time I've called they've been very helpful and answers for me. I like the technology and the sales rep I worked with was good in finding solutions for all my questions. That it can be controlled over the internet.

4 years ago

Reply from Vivint

Thank you for your feedback Matt! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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James

It's great to access everything from my mobile phone. They're always very polite knowledgeable and courteous. The equipment is good, but I would like to see higher definition that night with a longer range in color on the cameras.

4 years ago

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Verified Customer

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Brian

Their customer service is great. They seem to answer all questions very quickly and work through any issues very thoroughly. It's easy to use, easy to understand, and easy to set up.

4 years ago

Reply from Vivint

Thank you for your feedback Brian! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Susie

When I am not I home, I know my home is safe because I have the app on my phone. There is always room for improvement but all my problems have been resolved. I feel comfortable.

4 years ago Edited January 10, 2024

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Verified Customer

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Ernesto

I can activate my alarm system to my android telephone, which makes it convenient. They are prompt and have the answers to all my questions. It's pretty easy to work the system and I kind of like it.

4 years ago

Reply from Vivint

Thank you for your feedback Ernesto! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Rosagitta

We've had Vivint for quite awhile. This is easy to use. When the installer was out here, he was very courteous. Whenever I dealt with them they've been responsive and courteous.

4 years ago

Reply from Vivint

Thank you for your feedback Rosagitta! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 13th, 2020

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Verified Customer

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Inder Bilkhu

good but just some minor issues. the front never locks without pulling on the handle. the back door lock I have changed the batteries but the lock is still not working and I know I should be calling in to Vivint but have been busy.

4 years ago

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Verified Customer

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Virginia Bennett Richardson, TX

In protecting my property and responding to alarms Vivint has been quick. However, it took some time to resolve a problem on the operation of my equipment. And I feel the company should replace batteries even if I must pay for them. In the booklet of operation there was supposed to be a three year check and this would take care of some problems.

4 years ago

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Verified Customer

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Anderson Townsend North Charleston, SC

I have been with Vivint for many years and have been more than satisfied with my service. I feel secure knowing law enforcement will respond and check my residence when the alarm detects an intruder or an unusual occurrence.

4 years ago

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Verified Customer

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Juny Round Rock, TX

Good, except there were a few charges during our new installation that were not discussed prior. Equipment sometimes glitches on the camera or does not sense motion therefore does not record footage. Also monthly self monitiring price was increased with no notification.

4 years ago

Reply from Vivint

Thank you for your feedback Juny. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Aug. 10th, 2020

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Verified Customer

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Gail Ewa Beach, HI

Vivint has protected my o'hana and my home for the last 6 years. They are always there when I have questions and will take the time to walk me through any process. I feel safe with Vivint security.

4 years ago

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