Vivint: Read 8,449 User Reviews From Real Homeowners

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Verified Customer

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Marilyn

I feel secure. They're just there for you. I've never had a real case of fire or anything but when it was actually set off in a test it was like they were just there.

4 years ago

Reply from Vivint

Thank you for your feedback  Marilyn! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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David McWhorter Windsor, CO

I feel like I would have gotten a better deal for the cameras though a different company. However I felt like it would be a good idea to have continuous monitoring. The continuous monitoring however seems like a joke. I had a fire alarm go off one night and a Vivint person contacted me to ensure there was no emergency this is what I expected when deciding to pay for a monitoring service. After the Vivint employee learned there was no emergency he continued to attempt to sell me promo codes to get friends and family on a Vivint plan. This was very unprofessional and down right frustrating. Everyone that works at Vivint is trying to sell you more stuff of convince you to sell there product to friends or family. They don‚Äôt care about your safety just your money.

4 years ago

Reply from Vivint

Thank you for your feedback, David. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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Carl Hardrick Hartford, CT

My experience has been good, system works well.I need to add my wife on the call list, so she can also talk with customer service in case there are problems.

4 years ago

Reply from Vivint

Thank you for your feedback, Carl! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Frances Fernandez Bakersfield, CA

We like the service but we weren‚Äôt to happy with the installation it‚Äôs a bit messy I don‚Äôt like how the cable look in my house I feel it could have been installed better

4 years ago

Reply from Vivint

Thank you for your feedback , Frances. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 26th, 2021

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Verified Customer

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Ms. Williams Baltimore, MD

Someone was able to slash my tires in front of my door and camera wasn't able to detect it. Also, dvr wasn't operable during this time so we couldn't rewind. Now we have a new DVR and it's worst in detecting due to range settings or whatever the problem is. We switched from Ring to Vivint thinking it would be better but feel it's the same.

4 years ago

Reply from Vivint

Thank you for your feedback, Ms. Williams . We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Kathy Hayden Fresno, CA

The contract was misrepresented at initiation. The salesman did not provide me a copy of my contract, he did not present me with a yard sign. He told me that I took cancel the contract without Penalty and a time I wanted to. He would did not respond to my calls to obtain a copy of the contract despite several attempts to contact him at the number he had given me

4 years ago

Reply from Vivint

Thank you for your feedback, Kathy . We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Joanna Smith Enid, OK

The salesperson was great! Hook, line and sinker into a contract & loan contract of over $3,500.00 for faulty equipment that does not work half the time. The delay on notifications and real time is unbelievable! I was promised that the motion sensor would not detect my cats or dogs going through the house while the alarm is set. We do not use the motion detector because the animals DO set the alarm off and we have had 3 false alarms because of it. We were promised that the outdoor cameras, especially the one in our backyard would not alarm us when our animals are outside but they do. The backyard camera also tells me that their is a person in my backyard when the wind is blowing leaves, raining, snowing, my grill cover moves from the wind and etc. When I called for someone to come out to fix my equipment or replace it, plus I asked for a refund for my motion detector, I was given a date of over 5 months later for service due to the technicians being very busy with a lot of service calls to get to so that should tell you what type of service and equipment everyone is receiving by this company. Our front yard camera doesn't cover all of our yard, it covers our driveway, only a quarter of our yard and over half of our neighbors yard, but that was the recommended place to install it. The installer's were brand new and when in our attic, one of them stepped off of the frame and almost went through our living room ceiling. We had to fix this on our own and was never compensated for the damages or labor, only received an apology. After reviewing the new "Vivint Store" to purchase more equipment if you would like, I added the costs and it is FAR BELOW $3,500 (the cost of our equipment and installation that I was talked into financing.) Like I said, the saleswoman was AWESOME! So awesome, we got stiffed. Big time. Our experience with Vivint has been extremely horrifying! I should have gone with our local security company like I was planning to. The equipment and installation fee's are a little over $500 and the monthly service fee is $35 AND there is NO contract, and the motion detectors along with ALL equipment work properly ALL THE TIME. I know this because I used this company at my other residence and my dad has their services and has used them for many years now. I DO NOT recommend Vivint to anyone at all.

4 years ago

Reply from Vivint

Thank you for your feedback , Joanna. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Camelia Garza Stockton, CA

Fair to poor customer service. Non working doorbell. Two attempts to fix and one no show but I continue to pay every month. I have reached out by chat to explain the camera did not pick up my family member coming into the house, which I was given excuses as why it did not catch the image. I have called customer service and ask to speak with a supervisor. 2 separate hold last one over 10mins with no one coming back to the phone to tell me what was going on. I hung up but my doorbell is still not a working.

4 years ago

Reply from Vivint

Thank you for your feedback , Camelia. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Tommy Bishop Louisville, KY

I have had your service for several years. I have always had great experiences with the people in your company. Thank you for being the best there is.

4 years ago

Reply from Vivint

Thank you for your feedback, Tommy! We are so glad to hear about your experience with your serivces and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Heriberto Figueroa Casa Grande, AZ

Installation was rushed and not done very well. Control panel and use was not explained appropriately along with the app. Glass break sensors were given to us with dead batteries. We never received to car portion of the package we are paying for either. If we could break our contract and go back our previous service provider we would.

4 years ago

Reply from Vivint

Thank you for your feedback, Heriberto! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Bruce Hall West Sacramento, CA

The salesman tricked me into signing up for smart home. He made me think it was part of my solar contract and that it was free. Had me sign up for financing on an app that I couldn't read what I was signing. Then the installer showed up as soon as I had signed. I was pressured to have it installed right away, without having the terms or costs in front of me. Once I read the terms after they were gone and realized how expensive it was, and that the salesman had lied about the savings offsetting the cost, I called them first thing the next morning to remove it. They removed it, but wouldn't reinstall my old system, so I ended up with a hole in my wall with wires sticking out of it.

4 years ago

Reply from Vivint

Thank you for your feedback, Bruce! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Jesus Ramos Kansas City, MO

Service is OK, System is OK, not even 1 year with my system and all batteries are dying on sensors, Customer Service takes for ever to get a hold of anyone and after they keep on transferring over and over until technically you give up, just tired of waiting on the phone.

4 years ago

Reply from Vivint

Thank you for your feedback, Jesus. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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J Knight Memphis, TN

Large wall panel, excellent customer service when I experienced only one problem in which rep stayed on the phone until issue was completely resolved.

4 years ago

Reply from Vivint

Thank you for your feedback, J Knight! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Danielle Williams Conway, AR

We are still being charged full price and our garage door opener was removed because it didn't work. We waited 2 months for them to even come out and look at it. The thermostat does not work. You supposed to be able to adjust the temp from your phone and it doesn't ever change. They promised to give us a credit and adjust our bill but nothing ever happened. I called several times and they act like they have no idea what I'm talking about. Houston promised stuff that simply didn't happen. We're still paying the equipment fee for the thermostat and garage door opener too. It's just really unfortunate because I had high hopes and the entire system is just not up to par.

4 years ago

Reply from Vivint

Thank you for your feedback, Danielle. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Lamira A Simpson Warner Robins, GA

Professionalism and helpfulness have been my best experience. They are very courteous and delivers quality care for their customers. I'm happy with their services.

4 years ago

Reply from Vivint

Thank you for your feedback , Lamira! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Shannon Columbia, SC

I do not like that the sales representative promised a bell extender and when I called him, my calls went straight to voice-mail. I left several messages still no return call. I called his manager and still no return call from the manager.

4 years ago

Reply from Vivint

Thank you for your feedback , Shannon. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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Lisa Ohnheiser Spring, TX

Felt pressured to switch to Vivint by sales rep. Services were installed within hours (late evening). Wires were cut on my previous alarm panel and would not be useable again if I decided to switch back. Vivint is much, much more expensive than what I previously had given similar services. I haven't had problems with the system thus far but I don't trust this company given the high pressure tactics to switch and limited time to change your mind (3 days). I feel stuck paying an exorbitant amount for 5 years!!!

4 years ago

Reply from Vivint

Thank you for your feedback, Lisa. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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Hannah Crenshaw Belleville, IL

Overall, it's been 3. The installation tech used the pre-existing sensors on the doors and windows (previous home owners had ADT) and one broke, so we cannot fully secure the house. Since this should've been checked and addressed at install, I do not believe we should have to pay the cost to have another tech come out to fix.

4 years ago

Reply from Vivint

Thank you for your feedback, Hannah. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Andrea Roa Fairfield, CA

It‚Äôs definitely not what I was expecting, I was expecting more coverage then what I ended up with. Where I actually need cameras I was told afterwards that it couldn‚Äôt be moved there and it doesn‚Äôt recorded everything I need to pick up like also I need it to pick up vehicles but it doesn‚Äôt

4 years ago

Reply from Vivint

Thank you for your feedback, Andrea. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Kim Gill Vidor, TX

Camera's pick up things that they shouldn't and customer service and the company itself does not send anyone out to fix problems we as customers have to just deal with it. I personally wouldn't not have bought into this company for that fact. I was also told this was free and no contracts which was a huge lie.

4 years ago

Reply from Vivint

Thank you for your feedback, Kim. We appreciate your honesty about your experience with  your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Kayleigh Piekarski Denton, TX

Vivint has been 3, it‚Äôs just annoying sometimes. The other day I woke up to 31 notifications that someone was detected in the backyard & there was no one/nothing. Also, once it gets dark outside - the front camera turns into fuzzy lines.

4 years ago

Reply from Vivint

Thank you for your feedback , Kayleigh. We appreciate your honesty about your experience with  your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Joshua Kaltenbronn Mc Kinney, TX

I had the system for less than 24hrs before turning in my notice of cancellation. I realized after the sales kid left that he had done a hard check against my credit and opened a loan in my name without me realizing, and that the hardware I had just purchased was roughly 200% retail and was not fully compatible with my current smart home setup. I called to move the date of the appointment to have the tech uninstall the equipment, and was told the initial person who answered couldn't handle the scheduling. I was put on hold for 30 minutes and Casey (after a last-ditch sales pitch) had me confirm my e-mail address and contact information so he could confirm I was cancelling the account. Once confirmed, he had forgotten the original purpose of the call and let me know the tech would be out to uninstall the equipment at the scheduled time. Once I reminded him the only reason I was listening to his voice was to move the appointment, he was very helpful.

4 years ago

Reply from Vivint

Thank you for your feedback, Joshua. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Chris Webb Lancaster, CA

Customer service via the app is terrible, the side cameras are constantly giving the signal that someone is there when there really isn't and get alerted when my vehicles leave even when they're parked in the driveway. When I get called when the alarm is set off, those people are very nice and helpful

4 years ago

Reply from Vivint

Thank you for your feedback, Chris. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Danielle Blue Springs, MO

Not that great. App sucks. Always freezing cameras won‚Äôt load. Or cameras will be offline. All of our locks always say the doors don‚Äôt lock. Even though there are locked. The panel says it‚Äôs not charging. Someone needs to come and fix these things. Or vivint can come get their equipment. I‚Äôm not paying 150 a month for this to not be working.

4 years ago

Reply from Vivint

Thank you for your feedback, Danielle. We appreciate your honesty about your experience with your app  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Jean Atkins Atlanta, GA

I love the service, however the other day when the electricity went out in the neighborhood i was unable to set the alarm to go to my sons home for warmth.

4 years ago

Reply from Vivint

Thank you for your feedback, Jean! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Haley Garcia New Baden, IL

I do not like the amount of times our indoor camera needs reset. It doesn't seem to work great. It often does not turn to night mode or won't load at all. I do like the doorbell camera.

4 years ago

Reply from Vivint

Thank you for your feedback, Haley! We are so glad to hear about your experience with your camera and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Sarah Tenon Bonaire, GA

I love the the doorbell/Camera and the door security features, However I am very dissatisfied with motion detector, garage door opener, and car locator which I have absolutely "NO" use for. I would like to have additional security cameras instead.

4 years ago

Reply from Vivint

Thank you for your feedback, Sarah. We appreciate your honesty about your experience with  your doorbell and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Clarence Parks Winston Salem, NC

Love the service and its worth every penny plus customer service is great on answering all question. The quality of the cameras and the overall system is 5.

4 years ago

Reply from Vivint

Thank you for your feedback, Clarence! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Kristi Cullom Knoxville, TN

It has great quality video. Only thing is my camera in the back goes off alot and when I check there's Noone there. Its always in the middle of the night.

4 years ago

Reply from Vivint

Thank you for your feedback , Kristi! We are so glad to hear about your experience with your camera and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Bruce Custodio Queens Village, NY

Doorbell camera goes offline way too often even tho we have 4 WiFi. Also, i was under the impression that i qualified for free first 3 months of service where my bill would have only been for equipment, but i got charged for everything.

4 years ago

Reply from Vivint

Thank you for your feedback, Bruce. We appreciate your honesty about your experience with your doorbell camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Phillip Martin Sanford, NC

In the end, it has been the most expensive security system I have had. I have never had to pay for equipment and the cost associated with the few items provided seemed extreme. Lastly, all of my equipment was not integrated. I could not get assistance to get my front door lock added to the alarm system.

4 years ago

Reply from Vivint

Thank you for your feedback, Philip. We appreciate your honesty about your experience with your door lock and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Carol Mwaba Smyrna, GA

The services are promising, when they actually work. My cameras keep going offline, the app is way delayed when sending notifications. Sometimes it works to open the garage, sometimes it don't. I usually have to try a few times before it actually takes. Others in my home have had to resort to opening the garage manually. When trying to view the cameras live feed, it just spins and spins. I'm hardly ever able to view previous videos. When I set tones to play, they might or might not. I've had technicians come out about a half dozen times to try to get this system to work. It probably should've been way more, I was just tired of calling, having someone come into my home during a pandemic, having to schedule myself away from work, all just for it to quit working again a day or two later. This system is extremely overpriced for the quality. Lastly, I believe that my address is listed in the system incorrectly. I've notified CS several times & they claim my address is correct, but clearly something isn't right. In the case of an emergency, I wouldn't rely on this system to get me any kind of help. At the moment I'm paying all this money and all I'm getting from it is an automatic garage door opener that sometimes works.

4 years ago

Reply from Vivint

Thank you for your feedback, Carol. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Michael D Igo Hubert, NC

The sales person that came to our home misrepresented the company to get a sale. We were told that Vivint would buy out our current contract that we had with Brinks Security up to a maximum of $1,000 dollars. Now they are saying that since the agent did not put that on our contract, they are not going to pay. Also, we were told that if we gave them our old Skybell doorbell that they would send us a $200 dollars gift cardin exchange for it. Same thing happened, now they are saying that since the agent did not put it in writing, they are not going to pay for it even though the agent came back on the day they installed the new system and took the old doorbell. We feel that we were scammed into switching and are pursuing legal recourse.

4 years ago

Reply from Vivint

Thank you for your feedback, Michael. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Martise Bell Tifton, GA

I do not like the lagged in the doorbell ring or the cameras. When using the app on the it lags a lot and it takes too long for the recordings to play. For instance I was trying to speak to an individual from my phone that was on my doorstep but it kept pausing and so forth. Expensive service but a lack of thereof. The main thing is my cameras stay offline.

4 years ago

Reply from Vivint

Thank you for your feedback, Martise. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Rick Eckert Manteca, CA

It sucks! No one listens to anything I say in customer service. The camera always malfunction. The app sucks. I've had several instances when be able to pull up the camera to stop a person always fails.Thr sign out front should state " I have security camera but they only work on your behalf by making sure they don't work when your trying to steal, so steal, steal away"I've tried to cancel my service and get someone to come pick up the equipment for the past 4 months and I get bounced around and cannot cancel my subscription all they want to do is fix the problem when all they have to do is remove the equipment and cancel my subscription.

4 years ago

Reply from Vivint

Thank you for your feedback, Rick. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Gilbert Clifton Versailles, KY

Very 1 installation. had to have technicians come back several times to correct problems. There was a window that was not included in the installation that had a sensor on it. There has been constant trouble with the MyQ garage application. I called several times about this situation. I was finally told they could not help me, but to call Chamberlain about it. I called them 4 times without any help. The service you provide is nonexistent. I will be looking for a better security service.

4 years ago

Reply from Vivint

Thank you for your feedback, Gilbert. We appreciate your honesty about your experience with your garage door controller  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Don Bringle China Grove, NC

When the system works, it's great. However when there are problems, customer support is 1. Having to now talk with staff who's English is hard to understand sometimes and taking normally 1 hour or more on the phone.

4 years ago

Reply from Vivint

Thank you for your feedback, Don. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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JOHN STALL Douglasville, GA

The product is very reliable. Moved in to a home in June with Vivint already installed. The product didn't work properly until December. Seems to be working for the last weeks, but still very slow to upload alerts and video to the app.

4 years ago

Reply from Vivint

Thank you for your feedback, John. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Michael Rothfuss Rochester, NY

I love how simple the key pad is operate and I love thst I can lock and arm my home from my phone. I also loge that I can monitor my cameras from my phone.

4 years ago

Reply from Vivint

Thank you for your feedback , Michael. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Tiffany Southfield, MI

So the experience has been ok. I like that I get notifications when people are on or near my property. I don‚Äôt like the delayed response when my back window is open the notification comes 5-10 minutes later. The person could have wiped me out by the time the notification comes through.

4 years ago

Reply from Vivint

Thank you for your feedback, Tiffany. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Coleen Latenser Gretna, NE

I have had trouble with my system and when I called for help I got the run around. They blamed it in my internet service provider. I never did have resolution from them about my garage door system. Again they passed the blame on to another company. Most of the time my door won‚Äôt lock with the app. Or it will say it is unlocked when it isn‚Äôt. I am very disappointed in the customer service!

4 years ago

Reply from Vivint

Thank you for your feedback , Coleen. We appreciate your honesty about your experience with your app  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Henry Williams Pearl, MS

Not great, a alarm was put in my home and after about 3 months they said I was not approved and this is after a tech came and and broke so.e of my previous alarm system parts and now I'm stuck in the middle of two companies one that don't think I'm 3 enough and one with 1 service and did I mention that the person who came to my home and sat at my table was less than truthful.

4 years ago

Reply from Vivint

Thank you for your feedback, Henry. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Aidee De La Cruz Moreno Valley, CA

I love it and we sleep like babies . The security and piece of mind is just the best . We highly recommend it to anyone.We just love the full system and the service .

4 years ago

Reply from Vivint

Thank you for your feedback, Aidee! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Bertha Castaneda Corpus Christi, TX

I like the system. I don't like that the payment is taken out of my bank acct. before the 1st of the month. I've already call and thought it had taken care of but apparently not!

4 years ago

Reply from Vivint

Thank you for your feedback, Bertha. We appreciate your honesty about your experience with your billing  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Lisa Zolfarelli Rancho Cordova, CA

I really like the easiness of it all. The only complaint I have is that I get a reverb when I use the talk feature on the pad, because it's so close to the front door.

4 years ago

Reply from Vivint

Thank you for your feedback, Lisa! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Nerfitte Wanzo San Pedro, CA

I liked that they helped me by sending someone to help me install my home security system. But I just didn't like that when I kept calling to get help with an alarm permit no one was available. When I kept trying to call back and was on hold I keep getting hung up on. I don't think that I should have to go out of my way to get a alarm permit. It has been a real hassle trying to find out where to get it. The local police station doesn't know what I am talking about. I think vivint should take care of that.

4 years ago

Reply from Vivint

Thank you for your feedback , Nerfitte. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Antoine Lockhart, TX

The product was great at first. But the battery on EVERY device(fire detector, glass break etc) ALL went out by the second month. And our front door is hard to lock, it requires an extra push/turn to lock all the way.

4 years ago

Reply from Vivint

Thank you for your feedback, Antoine. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Candice Ibarra San Juan, TX

The smart drive went down they sent me a new one and now I can't rewind on the app. The lock doesn't work correctly I've told them about it and nothing has been done. I have to use my key to lock it.

4 years ago

Reply from Vivint

Thank you for your feedback, Candice. We appreciate your honesty about your experience with your smart drive  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Cynthia Fuller Saint Robert, MO

I like the alert on my phone and how it warns me when someone is in my premises. I just don't like how the battery wears out fast in the living room area

4 years ago

Reply from Vivint

Thank you for your feedback , Cynthia. We appreciate your honesty about your experience with your batteries and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Breah Smith Louisville, KY

I don't like how my camera only send notifications when there is a person, I have dogs and would like to know if there are other animals outside before I let my dogs in my backyard

4 years ago

Reply from Vivint

Thank you for your feedback , Breah. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

Vivint Reviews