Vivint: Read 8,453 User Reviews From Real Homeowners

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Verified Customer

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Laura Reich

I have not had a totally good experience with Vivint and the young lady that sold me the cameras. I am currently waiting on a Vivint person to come and uninstall my cameras. I wanted to wait to do this survey after the equipment has been uninstalled, but I see that this is the last chance I have to do this survey.

5 years ago

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Verified Customer

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Tury

Bittersweet, the system overall it's average from from the great system they advertise and definitely not worth the price of the equipment video quality is outdated customer service lack the ability to solve problems and technicians aren't as knowledgeable or well trained in fact some are butchers that damaged multiple walls in my brand new home not to mention the response turn around time is outrageous takes them almost 3 weeks to send somebody out to troubleshoot a problem.

5 years ago

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Verified Customer

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Elroy

Overall it's a good system. I feel like the sales representatives should be more honest when having customers to sign up or explain in details about the two cost because once you sign the contract that's it.

6 years ago

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Verified Customer

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Freddy

Not the greatest experience at all. The app is always unavailable. Cameras do not connect to view them. I always have to keep rebooting the system for it to work. The indoor camera is a joke. Its always locking up and the picture freezes where you have to get out of the app and reconnect.Very annoying. I should not have to deal with these issues among others considering the cost of this system.Not cheap.

6 years ago

Reply from Vivint

Thank you for your feedback. Are you still experiencing issues? We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Dec. 10th, 2021

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Verified Customer

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Larry Yanez

the system is slow in connecting to your phone so that you can answer the door once the door bell rings. many times there is no way to communicate with the person at the door because of the link process between the system and my $1500 iphone! yes your system is quite frustrating, this is when i am home and the connection is much worse if i am away from home. i will put it this way, i have not been able to communicate one single time with someone at the door since we installed the system. My friend spent less than $200 for the "Ring door Bell" and it works a thousand time better and i spent close to $3000 for this. I really feel like you have taken advantage of us. its the worst system i have ever encountered

6 years ago

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Verified Customer

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Dan

I have a couple of things that I noticed over the last couple of months...when the electricity goes out, the door ell camera does not work, also, I have a hard time hearing the door bell since its in the back bedroom, can another door bell be installed at a location near the front of the house???

6 years ago

Reply from Vivint

We are committed to creating amazing experiences for our customers every day. If we’ve fallen short of your expectations in any way, we want to hear about it. Please contact our Support Team at 1-800-216-5232 so that we can provide a solution.

Dec. 10th, 2021

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Verified Customer

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Paul doyle

Great communication with operators. User friendly alarm panel and easy convenient phone app. Definitely recommend to anyone looking to update their system.👍🏼

6 years ago

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Verified Customer

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Waylon

We needed an app to check that was clear and Vivint work perfectly. You can control everything even the air conditioner. The camera and microphone are crystal clear.

6 years ago

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Verified Customer

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Rodney

Simply easy to use. You can control it through the phone. Anything that passes is clear to see. It is enjoyable to use I am satisfied and I would recommend Vivint.

6 years ago

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Verified Customer

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Diane

They had all of the requirements to make a great, great security system. Good material. I'm able to keep track of my husband with Vivint - he has dementia.

6 years ago

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Verified Customer

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Billy

Vivint's salesman was great. I can operate it from my phone and I can see everything going on from my phone. The systems lets me know when I haven't turned it on. It needs to be louder though.

6 years ago

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Verified Customer

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Pamela

6 years ago

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Verified Customer

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James

Like the cameras, that is the best thigns. They could change a few things. They need to go over details in their policy a little more and not install cameras so late at night.

6 years ago

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Verified Customer

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Loren

It takes too long to get to customer service, you are on a hold a long time. The price is high compared to some other system but I liked the features they were offering and the system is easy to use.

6 years ago

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Verified Customer

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Whitney

The sales rep was fine but there were some things he told us that turned out to not be true that he insisted were true. Calling customer service has been great and the system is good quality and the cameras are the best.

6 years ago

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Verified Customer

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Courtney

The video playback of the cameras and instant notifications are the best thing. I had to wait a little longer than expected to in touch with someone about an issue.

6 years ago

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Verified Customer

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Edith

Every time I call customer service, someone always answers and always answers my question. The equipment looks and feels state of the art and it is cheaper than other competitors and offers more security.

6 years ago

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Verified Customer

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Oluwatobi

Everything works perfectly. It is convenient. I’ve had no issues. Customer service has made a couple of mistake and missed some communicated but anytime I call, they always try to resolve it.

6 years ago

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Verified Customer

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Araseli

The best thing is that you can see when somebody is outside and if you want open the door, you have the option. I do have a problem with my screen and they do not answer quickly.

6 years ago

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Verified Customer

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Jacqueline

Different from what I have seen from other companies, especially with being able to access it from my phone. They are really understanding and give us as much information as possible.

6 years ago

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Verified Customer

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Lisa

The only negative thing is that we realized that part of property is not being covered after thirty days and when we called for more equipment they said we couldn’t get it, we had to get it all the time of purchase. The equipment is very good and it does monitor well. It is accessible.

6 years ago

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Verified Customer

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Mikaela Dulan

The equipment was too expensive; I was told I'd get a referral discount but it never happened. I also never received my window decals that my sales agent promised. I feel like he just said whatever he needed to do he could get the sale.

6 years ago

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Verified Customer

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Patricia Legere

Great job. Everything works as advertised. The installer did a wonderful job. He cleaned up any mess that he made. I felt very comfortable having him in our home.

6 years ago

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Verified Customer

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Raven J.

Not impressed. Everything is $49 and up. Why do their monthly contracted customers required to pay for a service technician to come and look/repair their faulty equipment? I thought Vivint was different from their competitors, but they are NOT.

6 years ago

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Verified Customer

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Richard Silvia

Mediocre. Door lock keeps failing. I was given instructions to "test" it and it did not work. I was given an appointment window. Tech did not show up and his "windown" was longer than the one I received. Lock was fixed, now its failing to lock again. All this in only a few months of new service. Not really impressed at all!!!

6 years ago

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Verified Customer

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Tasha McDaniel

At first, things are great. The representative selling you the equipment bends over backwards to answer questions and make you feel at ease. After installation the rep stays in contact for a week or so and than goes ghost. Won't return a call or text. We have been complaining that our camera's are going off line for several days at a time. When this happens nothing is recording. We got a system for our home and our business. Camera's go offline at both sites. Not happy.

6 years ago

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Verified Customer

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Torey

Plans and payments are cleared. Deceptive with upfront partial payment of monthly subscription of over $1000 being added to your loan. I was not happy with their explanation of why upfront monthly subscriptions had to be financed

6 years ago

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Verified Customer

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Veronica Franco

It has not been so great. When I first got Vivint I was not completely explained for how long I could keep it and the price range was not explained correctly for me to thoroughly understand.

6 years ago

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Verified Customer

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Ernesto T.

I love the technology. How ever the sales rep promised to buy us out of our Previous security provider and now Im stuck with 2 payments. This was the only reason i agreed to contracting with Vivint. I like the system that i recommended my self to get service in my warehouse building. I haven't received the kick back money they also promised for referring someone.

6 years ago

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Verified Customer

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Jack

Purchased after high pressure sale of having to buy today for "discounted price". Cancelled on 3rd day realizing I had no use for the system. They never contacted me to come remove equipment and then sent me an email saying they "tried to contact me and couldn't" and that if I didn't contact them I would have to pay for the equipment despite the cancellation saying it's their job to contact me within 30 days or I can dispose of the system myself (again I was never contacted, no emails and no calls/messages). Called and got the system removed and was told I would be refunded within 10 days. Vivint then took another set of payments out from my account. I called and customer service said it would be refunded by the end of the week. It's now 2 weeks later and still no refund has been given. Company feels shady and overcharges for hardware. Also doesn't mention that signing a contract and paying for the equipment over time results in you being locked into a 6 year contract! That's longer than most car contracts. Horrible.

6 years ago

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Verified Customer

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Jerry Yocum

For the most part it's a great system but I have tried to cancel an entrance so I can use it without the alarm going off but when I turn it off the next day the alarm goes off even when I do it from the controls station.

6 years ago

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Verified Customer

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Anita

Excellent. Easy to use! Vivint has given me peace of mind. It watches over my home night and day. No matter where I am, I know what is going on at home. It is user friendly.

6 years ago

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Verified Customer

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Jamie Najera

A door to door sale agent came by on a Friday evening and he would not leave even after being asked if we could touch base later as our 3 young children were fussy and crying. As soon as the tech came he left for another â€œappointmentâ€ at 8pm on a Friday night. He was supposed to check back and never has. We were sure what we were charge for so we call to request receipts for it to 3 calls and 2 weeks later. Things we were told we free (doorbell camera and installation) we were charged for. Very unhappy with the communication and the customer service.

6 years ago

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Verified Customer

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Fred Hennrich

Installation was professionally done. Enjoyed the people who I worked with. Security of family is assuring. Doorbell camera has a lot of static on it which makes getting a picture hard at times.

6 years ago

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Verified Customer

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Destiny Flood

It was dissatisfying ...Iâ€™m still waiting on someone to call me to secure the other side of my house.. itâ€™s been a priority with vivint for 4 weeks now and no one has called like they are suppose to ...my back Door to the garage is unsecured which leave one side of my home unsecured....I have called several times and no one has returned my call yet....my doorbell done at ring and the Cameron freezes all the time....Iâ€™m dissatisfied and want to remove the service....

6 years ago

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Verified Customer

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Daniel Francus

Terrible. started having problems only three days after installation. In only four months the thermostat has quit working three times not allowing the air conditioning to turn on. One of the sensors fell out of the door two weeks after installation the Vivint wanted to charge me to send a replacement out. The door lock and garage door only. work intermittently. i have had to send the unlock door command sometimes three times before it will unlock the door. Pretty frustrating with your hands full of groceries. the garage door will tell me the command to open the door failed and I look and the garage door is wide open. this has been the most regrettable purchase I have ever made. Unethical and misleading sales practices. Our Salesman told us in no uncertain terms that if at any point we were dissatisfied all we needed to do was simply call them and they would come remove the equipment and terminate the contract. that turned out to be an outright lie.I now have been informed that if I terminate, I will be responsible to pay for all of the equipment and for fifty percent of the remaining monitoring fees at a total cost to me of over $4,000.00! Don't believe what your salesman tells you and don't sign the contract without reading and agreeing with tha fine print.

6 years ago

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Verified Customer

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Levins

One of the perks offered by the original Sales Rep did not materialize as discussed. After much discussion, it was subsequently approved by Customer Service but at a reduced amount.

6 years ago

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Verified Customer

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Mike Vargas

I have had a good experience with the smarthome system. Itâ€™s easy to us and if thereâ€™s any problems or questions someone has always been available to help

6 years ago

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Verified Customer

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Sonya Wornom

My initial experience was 5 star! I loved my new system so much I wanted to add another camera and one more door lock. This is the point where my 5 star rating ends! After much confusion on the phone I was finally able to add the additional items I wanted and I paid for them over the phone that day. When the installer came the following week my husband who is on the account as well was home. I was at work, no one ever said I needed to be home. So after a big discussion with the install tech he finally decided I could e sign the documents which I did. However.....this is where it gets even worse..... the tech claims he couldnâ€™t see the documents on his I pad....even though I signed them on my I phone????? He kept telling my husband they â€œdidnâ€™t come overâ€ and itâ€™s a â€œsoftware issueâ€. After 2 hours of waiting around the technician left without installing anything. He told my husband Someone would be in touch to reschedule 2 weeks later.....I made sever calls. The last call took one hour and 12 minutes to complete!!!!!!! And to be scheduled for an install I paid for weeks ago!!!!!!! My final install date will be oct 10. My system was purchased on sept 1!!!!!! Thatâ€™s 6 weeks and itâ€™s not completed yet!!! This is some of the worst customer experience Iâ€™ve ever received!!

6 years ago

Reply from Vivint

We are committed to creating amazing experiences for our customers every day. We're sorry to hear of your experience. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by sending us a private message.

Dec. 10th, 2021

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Verified Customer

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S Wilson

My experience has been ok, but unreliable and I was locked out my home for a moment because the app on my phone was down and I couldnâ€™t get I. The house because the lock pad wasnâ€™t working either... that was a real opener for me

6 years ago

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Verified Customer

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Laura Vaughn

Amazing. Sales and installer were professional and very knowledgeable. They made me feel comfortable and answered all of my annoying questions without hesitation.

6 years ago

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Verified Customer

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Dan

Meh. Have the standard home package. Nothing more special than an app based plan for technology. I chose for the monitoring. Tech isn't any better than another in my opinion. My app keeps crashing, and can't access the talk feature on one of my cameras (let them know, and a ticket was created and still waiting for a "let me help" or "that's too bad" or "let me fix it" but haven't heard anything. And the online payment shows me as "pay immediately" when I'm on a auto draft program so .... not all that impressed.

6 years ago

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Verified Customer

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Keon

Amazing. It's so cool and easy to use. The technology is too tier as well. Love the feature that offers connectivity even if my internet is down. That is important to me.

6 years ago

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Verified Customer

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Mary Hobbs

Too much for equipment. Was told $1200 but was charged $1900 without consent because the tech but an extra box for WiFi in my room. The doorbell video takes too long to load to my phone. By the time it loads whomever was at my door is either gone or already inside. Couldâ€™ve added ring to ADT for so much cheaper

6 years ago

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Verified Customer

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Ellen Peer

Sales guy was great explaining everything and also the service guy was great as well installing everything and making sure we new how everything worked

6 years ago

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Verified Customer

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Ipsito Banerjee

The service is great. I've been having trouble with my front door camera since the installment. No techs came out to fix the issue. They just waste my time on the phone resetting everything in my house. It's on my credit so I have no choice but to deal with it.

6 years ago

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Verified Customer

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Patty

This is probably been the worse experience with a service company ever. Initial install did not get completed when we rescheduled for someone to come back out to complete the person that was sent was unable to complete the install. After calling back a third time and threatening to turn the equipment back in someone finally came out and finished the install. connectivity has been subpar with outdoor cameras. After instillation was finally complete we thought we were on the road to some normality only to realize that our bill was completely screwed up. something that we were promised at first by the initial installer was not something that was added to our bill. When we contacted the company to have this fixed we realized then that and extra 900 dollars was added to our bill and the person on the phone stated that in the note we told the installer that we were going to put a deposit of this down which was completely false. to say the least this has been a complete nightmare of a process. i would never recommend this service to anyone

6 years ago

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Verified Customer

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jackie lewis

I have the Vivint doorbell camera, home security hub, 2 glass breaks, and smoke detector. The doorbell camera goes offline almost 50% of the time someone is detected which basically makes it useless. I have called and have not gotten help resolving the issue. I even increased my internet to see if that was the issue and it is not. The reaction time for detecting someone on the camera is also very delayed. I sometimes donâ€™t get notification about a detection until they are walking away. After 1 month of installation I had both of the batteries of my glass breaks indicate low battery and need to be replaced. I did get a credit to my account to replace the battery but I think itâ€™s ridiculous that the batteries barely lasted 30 days. I would not recommend these products to anyone.

6 years ago

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Verified Customer

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don

After 3 months, we've been pretty satisfied with the service so far. The equipment seems to be top notch and we're pleased with the features that are offered.

6 years ago

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Verified Customer

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Yvette Porter

Sales rep was not honest in presenting comparable service to our existing security system. Had I known Vivint was not able to provide at a minimum the same service and product I would not have switched. Also, the sales rep led us to believe he would make right the misrepresentation and has ignored numerous messages sent in regards to the issue and never resolved it. We had to pay for the cancellation of our previous service because it was done mid billing cycle (which the sales rep said he would take care of), we were left with 2 non working panels he said he would replace, the cameras do not work with alexa show, even though the website specifically says "say alexa show me front porch camera". VERY dissatisfied! Will NOT recommend and will cancel as soon as we are no longer under contract for equipment payment if possible.

6 years ago

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