Vivint: Read 8,449 User Reviews From Real Homeowners

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Verified Customer

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don

After 3 months, we've been pretty satisfied with the service so far. The equipment seems to be top notch and we're pleased with the features that are offered.

5 years ago

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Verified Customer

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Jamie Duncan

Amazing!! Super friendly and knowledgeable sales and techs. I love the notifications that pop up on my phone. The picture quality on the cameras are awesome.

5 years ago

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Patty

This is probably been the worse experience with a service company ever. Initial install did not get completed when we rescheduled for someone to come back out to complete the person that was sent was unable to complete the install. After calling back a third time and threatening to turn the equipment back in someone finally came out and finished the install. connectivity has been subpar with outdoor cameras. After instillation was finally complete we thought we were on the road to some normality only to realize that our bill was completely screwed up. something that we were promised at first by the initial installer was not something that was added to our bill. When we contacted the company to have this fixed we realized then that and extra 900 dollars was added to our bill and the person on the phone stated that in the note we told the installer that we were going to put a deposit of this down which was completely false. to say the least this has been a complete nightmare of a process. i would never recommend this service to anyone

5 years ago

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Verified Customer

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Yvette Porter

Sales rep was not honest in presenting comparable service to our existing security system. Had I known Vivint was not able to provide at a minimum the same service and product I would not have switched. Also, the sales rep led us to believe he would make right the misrepresentation and has ignored numerous messages sent in regards to the issue and never resolved it. We had to pay for the cancellation of our previous service because it was done mid billing cycle (which the sales rep said he would take care of), we were left with 2 non working panels he said he would replace, the cameras do not work with alexa show, even though the website specifically says "say alexa show me front porch camera". VERY dissatisfied! Will NOT recommend and will cancel as soon as we are no longer under contract for equipment payment if possible.

5 years ago

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Verified Customer

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Charlotta straub

Weâ€™ve had ups and downs with Vivent so far. Our instal experience was less than ideal but we are liking the products we have. Promises have not been followed through on since the beginning, but we feel more secure with a security system in our home. Itâ€™s a double edged sword.

5 years ago

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Verified Customer

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Sandra G Eshelman

Itâ€™s a decent alarm system. My only gripe is the alarm is not loud enough, the cameras lag to much when trying to watch video, and the representative that initially came was not straight forward and honest on explaining billing and credit card association to the contract.

5 years ago

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Thomas Barron SR

The initial install was rushed and several things needed to be fixed. They were fixed in a promptly manner once I gave them a call. So far the service has been great. I am not sure the equipment deserves the high price tag I paid for it though.

5 years ago

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Verified Customer

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Sean

great so far only issue is sometimes when i open the app it takes awhile. i also wish there was a way to have a volume for the outside camera alerts. and a better notification if someone rings the doorbell

5 years ago

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Verified Customer

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Syreeta Jenkins

The sales rep was excellent. Installation tech wonderful. And customer service very pleasant. I had a hiccup about some equipment. That was finally resolved. Everyone has bee professional

5 years ago

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Verified Customer

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Jessica Ruiz

Good. Original communication was great but follow through was a little difficult but questions were answered eventually. I have had this for just over a month and it has been going well.

5 years ago

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Verified Customer

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Mildred

Excellent customer service has been extremely helpful courteous an unbelievable good. Have had solar panels and now the security system. Recommend to everyone!

5 years ago

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Verified Customer

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Lamora Charleston

Excellent. I really like the products, access to thermostat, front door, and video from anywhere. The service is great and customer service is always nice.

5 years ago

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Verified Customer

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Justin

Definitely not happy. I don’t like their customer service. They have admitted they have lied. Saying people are scheduled to come out when they are not is a blatant lie. I missed two days of work because of their lies. My system was not properly installed and it took over three weeks to get them to properly install it. My home was not secure but I was paying for it. I am unable to ge.t out of my contract

5 years ago

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Verified Customer

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Charles

It is a very good product, a little pricey, but the tech is really good, though I do feel a couple of things were left out but they are always helpful and get you answers.

5 years ago

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Verified Customer

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Donna

I am having trouble getting through to support because the phone line waits are so long. I need to get a hold of people to find out why some of the promises have not come true. It seems to be working but the sales representative should be honest and not promise things that are not going to happen. I am being billed double.

5 years ago

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Verified Customer

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Kimberly

My favorite part is the ability to lock and unlock my house with my phone rather than a key. The salesperson and installation were both awesome. Everything seems to be working great.

5 years ago

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Verified Customer

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Gwendolyn

Everything seems to be working really well, as it is supposed to, and the cameras are really clear. The installed was really good and really knowledgeable.

5 years ago

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Verified Customer

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Adam

Like the options they have available and that I can control it on my phone. It is easy to use.The sales guy was really nice and informative and customer service is very prompt when you call them with an issue.

5 years ago

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Verified Customer

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Christopher Shelton

Very good. Sure, it's more expensive than other options, but I have zero complaints about the quality. Best system you can get. We're very happy with Vivint.

5 years ago

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Verified Customer

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Theodore

It's been mixed. I like the Vivint system a lot in general. Much better than others I've used. I would appreciate some specific improvements on the monitoring app. I feel a little bit iffy about the Vivint sales and customer service.

5 years ago

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Verified Customer

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Keri

Not good. I tried for a month to get someone to help me with the buyout. I finally had to call and be on hold for over 30 minutes to get this taken care of. Way overpriced. I wish I had never changed from Brinks.

5 years ago

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Verified Customer

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Edgar Velasquez

Vivint is not as expected, the cameras go offline more often than at the beginning, have to change batteries on the sensors after 3 months, I had to make it convenient for the installer to put the cameras where he wanted it to not where I wanted them to. Once you locked in the contract is not much you can do.

5 years ago

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Verified Customer

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Altheia Lindsey

great need another one for another home. Iike that I can do a quick scan and see events. I also like that I can see who is at the front door from the monitor.

5 years ago

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Verified Customer

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Perry

The marketing person did a clear explanation of the features, which I am impressed with. I like the outside doorbell that tells me who is coming up. Customer service is friendly and helpful and showed me how to use it.

5 years ago

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Verified Customer

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Cheryl

Support is easy to get a hold of and very helpful over the phone with my panel and system. It is easy to deal with. Better than the last security system I had. I feel safe.

5 years ago

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Verified Customer

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Kenzie

Very simple, not complicated, technology. Images are cleat and the extra perks like having it on my phone are great too. They’re very helpful and polite.

5 years ago

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Verified Customer

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Jared

Vivint was able to give me exactly what I wanted without any hassle whatsoever. I like the access to the camera’s live stream from my phone. It is pretty great.

5 years ago

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Verified Customer

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Tayler G. Las Vegas, NV

Overall not positive. We are being charged more monthly than the sales rep said. I even have proof through texts of costs, but vivint has not honored it. Also we get a ton of false alarms. It makes us not even want to set our alarm system anymore. I am disappointed in the company for these reasons. The quality of their products seemed genuinely amazing and I fought my husband for them over ADT. Needless to say we are upset at how everything has been handled thus far. Just being honest!

5 years ago

Reply from Vivint

Thank you for your feedback, Tayler. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 10th, 2020

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Verified Customer

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sam Circleville, OH

Has been installed now for a couple of months.. So far so good. Happy with the decision to switch. Followed through on the pro.ise to pay off the old alarm too

5 years ago

Reply from Vivint

Thank you for your feedback, Sam! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

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Verified Customer

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Christopher

The installation process could be a little cheaper but it seems like it is going to work out. I like that the house is locked up and secure. They answer most questions quickly.

5 years ago Edited January 10, 2024

Reply from Vivint

Thank you for your feedback, Christopher! We are glad to hear about your experience with Vivint and appreciate your honesty about the installation process.

Aug. 25th, 2020

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Verified Customer

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Maxine

With the camera, I wish they would include more area but I still feel secure with system I have. I can see everything that goes on in most of my front. I feel well protected.

5 years ago Edited January 10, 2024

Reply from Vivint

Thank you for your feedback, Maxine! We are so glad to hear about your experience with Vivint and how you're loving your system.

Aug. 25th, 2020

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Verified Customer

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Elijah

The equipment they use is very easy to use because it is user friendly. I have had some issues but when I call customer support, they have always responded and been very fast and professional.

5 years ago Edited January 10, 2024

Reply from Vivint

Thank you for your feedback, Elijah! We are so glad to hear about your experience with Vivint and how you're loving your system.

Aug. 25th, 2020

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Verified Customer

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Sabine Corpus Christi, TX

Customer support is very prompt when there is an issue. They are good at working with me to fix the problem. To me the equipment is easy to maneuver through the settings.

5 years ago

Reply from Vivint

Thank you for your feedback, Sabine! We are so glad to hear about your experience with our customer support team and how you're loving your system.

Aug. 25th, 2020

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Verified Customer

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Trina Minot, ND

I know my house is safe if someone broke in. I like the options they have. I’ve never had any issues with it and they have always helped me if I do have a problem.

5 years ago

Reply from Vivint

Thank you for your feedback, Trina! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 1st, 2020

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Verified Customer

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Mary Saint Louis, MO

Equipment is good. I like being to see the people who ring my bell. Every time something goes on in my home, they are getting in touch with me. Their customer service is pretty good.

5 years ago

Reply from Vivint

Thank you for your feedback, Mary! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 1st, 2020

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Verified Customer

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Greg Watford City, ND

Improve customer service and wait times. We’ve tried to get a service tech out for the last couple of months and we haven’t been able to. Everything works well and it gives use peace of mind when we leave just improve the support.

5 years ago

Reply from Vivint

Thank you for your feedback, Greg. We appreciate your honesty about your experience with customer service and our wait times and would love to investigate this further. So that we can, please contact our chat team located on our website.

Sep. 1st, 2020

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Verified Customer

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M Augusta, GA

I like what they have to offer. They are impressive. I have nothing to say about Vivint. They are very punctual as soon as my alarm goes off somebody is on the speaker.

5 years ago

Reply from Vivint

Thank you for your feedback, M! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 1st, 2020

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Thomas Visalia, CA

Their salesman was genuine and sincere. Their support is available and seem knowledgeable and helpful. The unit is modern and up to date. It is reliable, we check on it almost everyday. It gives us peace of mind.

5 years ago

Reply from Vivint

Thank you for your feedback, Thomas! We are so glad to hear about your experience with Vivint and how you're loving your system.

Aug. 25th, 2020

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Verified Customer

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Odis Bakersfield, CA

The price is easily affordable. Customer service is easy to access. When you call them, they answer your questions or they send someone out to help. I love the convenience.

5 years ago

Reply from Vivint

Thank you for your feedback, Odis! We are so glad to hear about your experience with our customer service team and how you're loving your system.

Aug. 25th, 2020

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Verified Customer

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Mark Indianapolis, IN

I can’t say enough good things about Vivint. It is up to date and easy to us. They are always there to help you out. They are very prompt if the alarm goes off.

5 years ago

Reply from Vivint

Thank you for your feedback, Mark! We are so glad to hear about your experience with Vivint and how you're loving your system.

Aug. 25th, 2020

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Verified Customer

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Maria Sherrelwood, CO

Vivint is right for me because of their price and equipment. I love the feeling of my house being safe. It is an easy and up to date system. They help me take care of my issues right away.

5 years ago

Reply from Vivint

Thank you for your feedback, Maria! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 1st, 2020

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Delorise J Davis Florissant, MO

My experience has been fine so far, we've had no issues, the ones that we did have they were addressed properly and timely, via photo and sometimes via chat.

5 years ago

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Verified Customer

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Emanuel Cordova, TN

Vivint has been very good overall. They have replaced worn out devices as well as defective. Would definitely recommend this to anyone looking for an alarm system provider!

5 years ago

Reply from Vivint

Thank you for your feedback Emanuel! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Puran Vig Las Vegas, NV

Loved their so wonderful Operation, customer service representatives are very courteous and professional. I recommend this company to everyone as for as security is concerned

5 years ago

Reply from Vivint

Thank you for your feedback Puran! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Jason D. Loggins Nashville, TN

I really like the system. Easy to use. The installer was personable. But, he turned off my heat when installing my thermostat. And, never came back after I asked. Heat is till off. And his ladder scratched my brand new paint job on exterior of house

5 years ago

Reply from Vivint

Thank you for your feedback Jason. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Aug. 10th, 2020

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Verified Customer

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Carol Joly East Hartford, CT

I have had great service and experiences with Vivint. I like the ability to talk to a live monitor should my alarm be activated. Good customer service.

5 years ago

Reply from Vivint

Thank you for your feedback Carol! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Jan

On the whole it has been very good. We appreciate the system, especially when we are away as we know our house is safe. My husband likes getting the notices when someone is at our door via the camera.

5 years ago

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Verified Customer

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Katrina Washington

Good job most of the time. Sometimes I take a min for the camera to catch up . And sometimes they don't show everyone that comes in my yard. But other then that it's good to have ..

5 years ago

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Verified Customer

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James

Great Company great customer service. Rates get lower the longer you are with the company I have been with them for over 15 years and they upgrade my system for free .

5 years ago

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Verified Customer

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Capri

I like that I can access it through my phone. There was a miscommunication when I called to set up the system but I was able to get the right person to be able to resolve my issues and set me up.

5 years ago

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