Vivint: Read 8,443 User Reviews From Real Homeowners

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Verified Customer

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Edwin Jacksonville, FL

Customer service has been pretty responsive to my concerns and needs. I think their equipment is equivalent to the industry standard. I just like the alarm service.

3 years ago

Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 11th, 2021

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Verified Customer

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Sarah Cary, NC

My equipment meets my needs. It is easy to use. They are very responsive. I never have a problem that they didn't respond to right away.

3 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Thomas Fayetteville, GA

Vivint is the best. It gives me peace of mind. It is easy to use and understand. The staff is fast, friendly, and knowledgeable.

3 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Don Colorado Springs, CO

It seems to be state of art for the time. It is priced a little high but it is a good product. They respond quickly if the alarm goes off and resolve issues quickly.

3 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Oct. 7th, 2021

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Verified Customer

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Angel Fayetteville, AR

The best part is being able to monitor my home while I am away. It is very reliable. They are very courteous and care about my needs.

3 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Rita Saint Louis, MO

Love the app on my phone. I can arm and disarm the system from my phone. I like the price. I have no problems with the equipment.

3 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Elena Detroit, MI

Support team is good with communication, I get prompt response. It is easy to get a human on the phone. The system is excellent quality.

3 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Chrissi Parrish Dallas, TX

I love them great experience. I love when something happens they make sure to have all the info just a great experience overall.

3 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Davlyn Evans Paris, TX

It’s worked well. I like the cameras abs ability to review the last recordings and the sound. The app is nice to access via the phone.

3 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Patty Z Hudson, FL

Quality products, excellent support, and they respond very quickly if alarm goes off! I feel safe knowing that Vivint is looking out for our safety!

3 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Marc Cerrato Las Vegas, NV

Very good tech support. Made me feel very comfortable walking me through an issue with my front door not being seen by the panel.

3 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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William Saint Peters, MO

The system works extremely well. My only concern is the delay to my phone. The seconds to minute it takes means I can’t get to see who is there quickly enough.

3 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Oct. 7th, 2021

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Verified Customer

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Stephanie Fahrenbruch Pueblo, CO

App is horrible. Half the time you can’t review a notification because the app just spins or gets frozen. The cameras have been down 3 times in the last month and this time I’m having an issue getting 2 of them back up.

3 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Oct. 7th, 2021

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Verified Customer

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Stacey Chavez Big Spring, TX

I rate like this because you all do a great job but the price of equipment is kinda high . We would probably get more cameras but they are just too expensive.

3 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Oct. 7th, 2021

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Verified Customer

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Ric Martin Lansing, MI

The service has been excellent. Always friendly and responsive. And I feel more secure with their service. Great peace of mind.

3 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Kristina Coleman Springdale, AR

It is simple to use. I like the deter noise on the front porch and the driveway. My favorite items are the doorbell & driveway cameras.

3 years ago

Reply from Vivint

Thank you for the five-star rating! If you have any questions or comments please call us at 1-800-216-5232.

Oct. 7th, 2021

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Verified Customer

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Sandra Jenkins Columbus, GA

I'm enjoying my service, it's on point..I didn't know if have a false alarm & the police has to cone you're being charge for that.

3 years ago

Reply from Vivint

Hi Sandra, we appreciate the great review. Thank you for choosing Vivint to protect your home and family!

Sep. 21st, 2021

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Verified Customer

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Robert Stiegelmeyer Cleveland, OH

any problems are resolved quickly helpful employees quick response when alarm goes off even if it is an error because we did something stupid

3 years ago

Reply from Vivint

Hi Robert, we appreciate the great review. Thank you for choosing Vivint to protect your home and family!

Sep. 21st, 2021

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Verified Customer

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Daphene Fitchpatrick Cordova, TN

The system is working properly ( the camera, doorbell). We feel secure with this system. The price fir monitoring and equipment ie economic for us.

3 years ago

Reply from Vivint

Hi Daphene, we appreciate the great review. Thank you for choosing Vivint to protect your home and family!

Sep. 21st, 2021

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Verified Customer

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Elissa North Fort Myers, FL

Their service is good. If you need anything, they get you the serviceman or anything you need right away. They’re dependable.

3 years ago

Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

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Verified Customer

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Clarence Oakland, TN

Gives me peace of mind. I feel very secure and I like that I can watch it when I am not home. I can get in contact with them very quickly.

3 years ago

Reply from Vivint

That's what we like to hear! Thanks for sharing your experience and for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

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Verified Customer

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Anonymous Turlock, CA

Anytime I've had to call them for anything they've been very open and take care of my problems. I feel very safe with Vivint.

3 years ago

Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232. Or you can use our chat option at https://www.vivint.com/company/contact-us?email-chat=1

Sep. 16th, 2021

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Verified Customer

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Reginald Katy, TX

I have positive experiences if I have any questions and I get them resolved. I have had no no problems with the equipment.

3 years ago

Reply from Vivint

We are glad to hear we were able to take care of any issues you experienced. Thanks for choosing Vivint to protect your home and family!

Sep. 16th, 2021

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Verified Customer

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Denise Nanticoke, PA

Customer srevice solves my problems. They are quick to service if I have any trouble. The system is in a good place with easy access.

3 years ago

Reply from Vivint

We are glad to hear we were able to take care of any issues you experienced. Thanks for choosing Vivint to protect your home and family!

Sep. 16th, 2021

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Verified Customer

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Nathy Cypress, TX

They are always knowledgeable and they're always, always respectful. I can count on them. They're on the ball if anything happens. They're awesome.

3 years ago

Reply from Vivint

That's what we like to hear! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 17th, 2021

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Verified Customer

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Carl Homedale, ID

Good stuff. They checked up on us when our alarm went off couple days ago to make sure it wasn't a real thing instead of the cooking setting it off.

3 years ago

Reply from Vivint

We are glad to hear we were able to take care of any issues you experienced. Thanks for choosing Vivint to protect your home and family!

Sep. 16th, 2021

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Verified Customer

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Arnold Wichita, KS

I like having the security alert. Customer service is usually prompt and answers my questions. They seem like a good equipment.

3 years ago

Reply from Vivint

That's what we like to hear, Arnold! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 14th, 2021

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Verified Customer

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Melissa Tampa, FL

Customer support is easy to contact and very helpful. The equipment works well. I like that it's easy and I can use it through my smartphone.

3 years ago

Reply from Vivint

This is great feedback, Melissa! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 14th, 2021

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Verified Customer

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Michael Maple Heights, OH

They have good customer service. I think they're the best company out there. I like that I can look at my cameras when I'm at work.

3 years ago

Reply from Vivint

That's what we like to hear, Michael! We appreciate you giving us your feedback! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 10th, 2021

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Verified Customer

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Marjorie Corona, CA

If there's any problem you call and get somebody on the phone right away. You don't have to wait an hour or two. I've been happy with them.

3 years ago

Reply from Vivint

Thanks for sharing your positive experience Marjorie! And thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Sep. 10th, 2021

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Verified Customer

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Blair Leonard Syracuse, UT

The system works fairly well, I'm starting to have problems with one of my cameras, the glass break sensors are a pain to deal with for batteries, short life, expensive uncommon battery replacement. I overpaid for the system due to shady salesman, Vivint said they would renegotiate and the did, they just didn't give me the price that was promised, several calls to customer service did not help. Not impressed.

3 years ago

Reply from Vivint

Blair thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 26th, 2021

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Verified Customer

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Brendan Ian McAra

It’s been great! A long time ago I convinced my parents to get Vivint a because it was orange and looked fun and I haven’t looked back since!

3 years ago

Reply from Vivint

Brendan, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Carrie Morris, OK

I really love everything about it clear picture etc. The only thing is if WiFi is off so is the system. And I need more cameras! Lol

3 years ago

Reply from Vivint

This is great feedback, Carrie! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Jim Vaughan Ogden, UT

I know who is around even when I’m not. Gives my wife a secure feeling when I’m not home. Good great all around peace of mind.

3 years ago

Reply from Vivint

This is great feedback, Jim! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Derrick Richards Irmo, SC

My family and I are really enjoying our Vivint. Right now it's off line so it's not working correctly. We would also like to add camera to the back of the house

3 years ago

Reply from Vivint

This is great feedback, Derrick! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Steve Purdy Kaysville, UT

Everything works just fine. We don't use the security phase at this time because we don't need it. Only wish we would have gotten a lock for the front door.

3 years ago

Reply from Vivint

This is great feedback, Steve! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Sandra C Lee Forsyth, GA

I have been pleased with the service. The only concern that I have is that I cannot cut off the green light and it is disturbing at night.

3 years ago

Reply from Vivint

This is great feedback, Sandra! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Y Jackson, MS

I enjoy the notifications alerts but I’m wondering why it don’t always show the recoding when a package is delivered

3 years ago

Reply from Vivint

This is great feedback, Y! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Fernando Laredo, TX

Very good just prices are too high and I been wanting to get outdoor cameras but can’t afford my bill to go up even more.

3 years ago

Reply from Vivint

This is great feedback, Fernado! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Desiree Weslaco, TX

The resolution on my cameras is low despite high speed internet. The sensor on one of my doors always stops and beeps. I have multiple false triggers/detections. One night, my front door sensor kept going off every minute for an hour. It was terrible.

3 years ago

Reply from Vivint

Desiree, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Nicolas Avila Adelanto, CA

We are having to restart our doorbell camera and panel often because it "Loses Signal", many of those times we have to restart our home brakers. Only reason I gave any star at all is because the home security alarm always seems to be on point.

3 years ago

Reply from Vivint

Nicolas, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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C Manning Sebring, FL

I like being able to see my home at anytime. However too often there is a video skip. Hence preventing me from viewing that footage

3 years ago

Reply from Vivint

This is great feedback, C Manning! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Verified Customer

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Elaine Buffalo, NY

I do not like the fact that your installer used ADT equipment. When I was promised new equipment. And when I called to report it wasn't working they said they could not repair it because it was ADT equipment. And that I would have to purchase it.

3 years ago

Reply from Vivint

Elaine, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Jill Chaney Denham Springs, LA

I like the door alarms but the doorbell camera been having a major problem with it. Always going off rings inside rebooted it tons and just had to take it down. So disappointed

3 years ago

Reply from Vivint

Jill, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Katlin Music Indianapolis, IN

The product and service are fine, but the salesman misspoke about the contract terms and length. I'm told I can cancel without paying 5 years of the contract. I feel stuck and deceived.

3 years ago

Reply from Vivint

Katlin, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Cameron Dodd La Vergne, TN

I don’t like that when there is a weather alert and I clear it on my hub it constantly keeps popping up and I end up listening to constant beeping throughout my house.. I like feeling protected not annoyed

3 years ago

Reply from Vivint

Cameron, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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joel davis Tunkhannock, PA

Video takes too long to show live feed even in the house, on the highest sensitivity setting people walk past undetected, dependent on internet, dependent on outlet power, camera cuts off randomly, main issues are with cameras, but that was your only selling point. Great customer service, just find better equipment. Getting your service was a mistake. A car drove onto my front lawn directly in front of a camera and it didn't even notice. I'm dropping the service and selling or disassembling all equipment once it's paid off.

3 years ago

Reply from Vivint

Joel, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Robert Jimenez Kerrick, TX

We have had trouble with our equipment a few days after it was installed. We call almost every month with one thing or another. Our camera is down at the moment due to that when we arm the house to leave it goes to to armed stay

3 years ago

Reply from Vivint

Robert, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Judytam3535@yahoo.com Tomball, TX

The alarm system is good but I took off the cameras in the house and outside due to bad app. It would never load or would take longer then 5 to 10 minutes to load and then it would freeze or it would just go black.

3 years ago

Reply from Vivint

Judy, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Jesse Claremore, OK

Slow app, takes forever for the live feed to pop up, doesn't always record events like its supposed to with people being outside. My front door camera goes off every 7-10 minutes between 3-7 pm, sending a notification to my phone saying someone's outside and there's no one there. You can barely hear anyone talk through the app to the cameras. Bad camera quality, the outside whistle is distorted even though we've had the system for a year.

3 years ago

Reply from Vivint

Jesse, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

Vivint Reviews