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Vivint Reviews

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8,443 User Reviews

8.2

Overall Score

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LaQuera

Poor customer service across the board. To expensive for the service you receive. You can get the same thing cheaper from another provider.

4 years ago

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Mason

Gives me a piece of mind while I'm at work

4 years ago

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Barbara McClellan

Like it very much...easy to use and dependable

4 years ago

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Betsy

Not good your reps lie to people and company will not take customers word for nothing they only believe reps. Not easy to work with.

4 years ago

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Melissa Zehr

Great service, great sales man and technician!

4 years ago

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Jerry Greenlee

Every thing works good but the camera alarm does not alarm in the house .

4 years ago

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Chris

Happy with the serivces provided. Cameras are high quality, app works great

4 years ago

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Jorge Beim

Good modern system. Very good experience so far

4 years ago

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Nick

Customer loyalty department has decent service, but wait times are terrible there is no communication between CS and customers and sales person lied.

4 years ago

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Tina Price

Honest , no pressure sales, has options to work with .

4 years ago

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J S

excellant service, very satisfied with the product

4 years ago

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Raphael

Poor poor poor service, human relations, poor communication of packages, lying agent and they cannot be treated. Both agents and their supervisor

4 years ago

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Sabra Hosmann

Great. No issues and works well. Easy to get help if needed

4 years ago

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David

Very Good so far Had a small problem when I had to change my modem and router

4 years ago

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Casey Salors

The ease of the working the equipment and knowing it’s reliable

4 years ago

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Ruby Greer

Very good service. A bit pricey but I’m glad to have it.

4 years ago

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Jean Rodriguez

Good overall, provides solutions I needed, but not too satisfied with the pricing tier given to me

4 years ago

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Richard King

Installation, service, and support have been excellent.

4 years ago

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Anastasia

well of course the door bell stopped working properly and you can't really hear the door bell ring.

4 years ago

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Lily

Very Good - Except software is slow connecting to enter home

4 years ago

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DARRELL BUTLER

Great! Love being able to see our home while away. Highly recommended.

4 years ago

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Mary Lou Richardson

It been good.My camera is blurry I don’t know how to clean it.

4 years ago

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Tom Connell

My experience has not be good with the referrals my son has not receive his payment for referral.

4 years ago

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Marci camara

I HATE IT should have stuck with CPI cameras suck I just don’t feel like this is better then what I had before and I liked cpi

4 years ago

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Heri Sutanto

Not good haven't heard back from the buyout from adt and plus they charged my card the next day after it was installed and I have a charge from adt

4 years ago

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parnell price

High Quality products, excellent service

4 years ago

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Vito

Very good system, great customer service.

4 years ago

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Bernice Cramblit

Very good so far, the equipment is stellar

4 years ago

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Nora Paz

Very easy to use and understand, very efficient!

4 years ago

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Diane

Great service, transparency, and responsiveness.

4 years ago

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Amulya Deepthi

Professional staff with great equipment and service.

4 years ago

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Brett

Excellent customer service worked to solve my issues

4 years ago

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ROSE

Excellent service definitely recommend and price is amazing

4 years ago

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K

Good. 1 minor problem, CS quickly fixed.

4 years ago

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Muthu Subramanian

Very nice people and they were patient with me.....

4 years ago

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Jennifer Murdock

It’s been good. The system works well and the installation was easy.

4 years ago

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Georgette Bozmagian

The concept is great, however the cameras keep going offline, which is frustrating tosay the least.

4 years ago

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Shanika Smith

Installation was a nightmare, lied to repeatedly, and the buyout deal from my old company hasn’t worked out and cost me hundreds of dollars.

4 years ago

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Chris

Vivint looks better than ADT and I like the cameras and being able to lock the door in my home.

4 years ago

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Nathaniel

Excellent service. Their security system is reliable.

4 years ago

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Michael

Thank you! It works. You are doing a good job.

4 years ago

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Zachary

Everything is top notch and I like that it is all in one package.

4 years ago

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Jean

This is the first security system I’ve had and it is easy to use.

4 years ago

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Marina

High tech equipment and the outdoor camera is great.

4 years ago

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Braulio Fuentes

So far it's been good service! Any issued Vivint has addressed them promptly!

4 years ago

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Brenda Magill Cigarran

Excellent and professional customer service

4 years ago

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H. Young

No problems so far, the system provides good security protection.

4 years ago

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Jaime Macalma

Nobody has fixed my problem with my system's front door camera, or nobody has returned my call.

4 years ago

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Janisha

Doesn't record 24/7 . . Poor Quality . When catching up on the little clips that it Does record it take forever to load.

4 years ago

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Joe

It has been good so far. Viewing the camera sometimes has its glitches.

4 years ago

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