Vivint: Read 8,443 User Reviews From Real Homeowners

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Verified Customer

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Vince Renton, WA

Average, we constantly cant get visual on our phones or it takes too long to load when the doorbell is rang.

3 years ago

Reply from Vivint

Thank you for your feedback, Vince. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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John Hammond Humble, TX

Terrible. Camera doesn't always record. Has lines through it at night. Cuts off in the middle of interactions at the door

3 years ago

Reply from Vivint

Thank you for your feedback , John. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Robert Cheyenne, WY

Totally unhappy . Feel like I was misled and can not afford this service. It costs way more than I was led to believe.

3 years ago

Reply from Vivint

Thank you for your feedback, Robert. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Terry Lewis Lexington, KY

Very disappointing. Way over-priced for an average product. The customer is never right. Beware of their sales representatives.

3 years ago

Reply from Vivint

Thank you for your feedback , Terry. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Dena Saylor Columbus, OH

Not happy with the products, slowly changing out stuff. I've replaced the thermostat, we are about to change the door lock.

3 years ago

Reply from Vivint

Thank you for your feedback, Dena. We appreciate your honesty about your experience with your thermostat  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Cub Cincinnati, OH

It's good the customer service was great along with the installation

3 years ago

Reply from Vivint

Thank you for your feedback, Cub! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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James Fails Jr Dayton, OH

The customer service is very knowledgeable and excellent

3 years ago

Reply from Vivint

Thank you for your feedback, James! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Brenda Redford, MI

I love the service, camera and the technology

3 years ago

Reply from Vivint

Thank you for your feedback, Brenda! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Candace Slidell, LA

Pro Camera still gets knocked off Wi-Fi, lately happens almost every late at night.

3 years ago Edited September 14, 2021

Reply from Vivint

Thank you for your feedback, Donisa. We appreciate your honesty about your experience with  your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Roy Rowe Darlington, SC

We have enjoyed having all the features and easy to use!

3 years ago

Reply from Vivint

Thank you for your feedback, Roy! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Anonymous Parkton, NC

I have to continuously reset the system, my low battery keeps popping up, when things are hardwired.

3 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with your battery  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Yalanda Grayson, GA

Excellent reliable service. I feel very secure.

3 years ago

Reply from Vivint

Thank you for your feedback , Yalanda! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 30th, 2021

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Verified Customer

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Amanda Snellville, GA

Camera goes Out at night, looks distorted. Don't always get notifications when someone drops a package

3 years ago

Reply from Vivint

Thank you for your feedback, Amanda. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Micah Wells Ludowici, GA

The security system is great, set up and account administration not so good

3 years ago

Reply from Vivint

Thank you for your feedback, Micah! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Lynne Reinhart Saraland, AL

My camera don't work as good as it should I love my system that just needs to be worked on

3 years ago

Reply from Vivint

Thank you for your feedback, Lynne. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Richard La Vergne, TN

Cant get follow up on any conversation have nso Knowledge of Police Fire if they would be notified or do we have to call if there is a problem

3 years ago

Reply from Vivint

Thank you for your feedback, Richard. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Gerald Adams Morristown, TN

Easy to use. Increases my sense of safety.

3 years ago

Reply from Vivint

Thank you for your feedback, Gerald. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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kayla Memphis, TN

all equipment has worked properly. Customer service friendly

3 years ago

Reply from Vivint

Thank you for your feedback, Kayla. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Antwanette Gordon Cairo, GA

Bad I'm paying for products that dosen't work. I called and reported several time for someone to come out haven't seen anyone yet

3 years ago

Reply from Vivint

Thank you for your feedback, Antwanette. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Shelley Kernersville, NC

Happy with the service and the products with Vivint

3 years ago

Reply from Vivint

Thank you for your feedback, Shelley! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Luis Encarnacion Lexington, NC

Lousy ! Customer service is a joke ! On phone for 25 - 45 minutes for them to pickup. No system in place for return call and not wait on line.

3 years ago

Reply from Vivint

Thank you for your feedback , Luis. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 31st, 2021

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Verified Customer

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G & K Plotnick Fayetteville, NC

Sucks who ever wants to sign up should run. They lie and lock you into a longer contract than what you are told up front.

3 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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franklyn paulino Raeford, NC

Horrible customer service would not recommend I tried to call to ask about transferring to a new address but couldn't get in contact with a person.

3 years ago

Reply from Vivint

Thank you for your feedback , Franklyn. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Wanda Bratcher Raeford, NC

Been able to see my home from work.. looking at packages coming to my home

3 years ago

Reply from Vivint

Thank you for your feedback, Wanda! We are so glad to hear about your experience with your cameras and how you're loving your system.

Jan. 30th, 2021

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Verified Customer

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Stephanie Denham Springs, LA

Multiple issues with phone connectivity to system and thermostat still not functioning properly

3 years ago

Reply from Vivint

Thank you for your feedback, Stephanie. We appreciate your honesty about your experience with your service  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Anonymous Centerton, AR

Had a smart home installed. Being locked into a price per month to use my phone apps is ridiculous.

3 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with your app and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Tommy Latimer Forney, TX

Exceptional from introduction to installation.

3 years ago

Reply from Vivint

Thank you for your feedback, Tommy! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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David Houston, TX

Poor to fair customer service. Did not let me know that I needed a permit for the service.

3 years ago

Reply from Vivint

Thank you for your feedback, David. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Joe Gonzales Houston, TX

Very good. The customer service has been timely.

3 years ago

Reply from Vivint

Thank you for your feedback, Joe! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Steven Lake Jackson, TX

It's been great! caught a man trying to break into my car!

3 years ago

Reply from Vivint

Thank you for your feedback , Steven! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Marcos McAllen, TX

Great service and good clarity. Works as advertised

3 years ago

Reply from Vivint

Thank you for your feedback , Marcos! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Regina Ungo Almond Harlingen, TX

Great service and easy to use, top notch technology

3 years ago

Reply from Vivint

Thank you for your feedback, your services! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Richard Beatty Pueblo, CO

Many lengthy phone calls. Problems with panel, cameras and app, Had a good experience with two Supervisors

3 years ago

Reply from Vivint

Thank you for your feedback , Richard. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Stevan Cheyenne, WY

Reliable, very good, equipment is user friendly, and so far now down time

3 years ago

Reply from Vivint

Thank you for your feedback , Stevan! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Scott Denton Herriman, UT

No complaints here. Easy to use and manage. Adds peace of mind for my family.

3 years ago

Reply from Vivint

Thank you for your feedback, Scott! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Justin Simmons Reno, NV

High quality and very reliable. Great system and good price

3 years ago

Reply from Vivint

Thank you for your feedback , Justin! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Quentin G Stephens Ceres, CA

Great experience. Not one issue major nor minor.

3 years ago

Reply from Vivint

Thank you for your feedback, Quentin. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 31st, 2021

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Verified Customer

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Jack Rafferty Virginia Beach, VA

Great, equipment everything works as advertised.

3 years ago

Reply from Vivint

Thank you for your feedback, Jack! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Kateria Rhodes Raeford, NC

Every other month something has been wrong.. 1st it was my panel then my locks .

3 years ago

Reply from Vivint

Thank you for your feedback, Kateria. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Deborah Palmer Kathleen, GA

Equipment quality, customer service and dependable.

3 years ago

Reply from Vivint

Thank you for your feedback , Deborah! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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David Haygood Sr Savannah, GA

It's been alright, I have been experiencing my garage door opening on its own when I am on the app.

3 years ago

Reply from Vivint

Thank you for your feedback, David. We appreciate your honesty about your experience with your garage door and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Don Paster Orlando, FL

average customer service and follow-up. Feel that the salesperson was less than honest.

3 years ago

Reply from Vivint

Thank you for your feedback, Don. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Duane Wills Lexington, KY

Clear picture of front and back porches. Easy to set alarm.

3 years ago

Reply from Vivint

Thank you for your feedback, Duane! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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BobbiJo Hare Des Moines, IA

Just ok, not thrilled. They are not very forthcoming about prices and it's difficult to use costumer service.

3 years ago

Reply from Vivint

Thank you for your feedback , Bobbi. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Brett Kennedy Savannah, MO

im not happy, I have several issues was on the phone close to a hour they transferred me and I was disconnected

3 years ago

Reply from Vivint

Thank you for your feedback, Brett. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Karen and Mike Vaughan Webb City, MO

Horrible, we have windows that are not connected we have called Vivint for Customer Service no Help just want a service man!

3 years ago

Reply from Vivint

Thank you for your feedback, Karen and Mike. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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James Archie Midland, TX

The speaker tells me my door is open, when in fact it is not open , so therefore i am scared to arm system to keep it from giving me a false alarm.

3 years ago

Reply from Vivint

Thank you for your feedback , James. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Vanessa Arline Pearland, TX

Very good products. Reliable except extra equipment is priced Way Too High

3 years ago

Reply from Vivint

Thank you for your feedback, Vanessa! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Alexander & Patricia Sleight Las Vegas, NV

They have been very helpful when I contacted them.

3 years ago

Reply from Vivint

Thank you for your feedback, Alexander! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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lyle Bakersfield, CA

Terrible. I was scammed into getting service, that I wasn't supposed to get charged for. I put too much trust in the salesperson/installers.

3 years ago

Reply from Vivint

Thank you for your feedback Iyle. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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