Vivint: Read 8,449 User Reviews From Real Homeowners

check_circle

Verified Customer

star star_border star_border star_border star_border

Veronica Cox Ellenwood, GA

Issues with equipment often. Have to place a call every other month for sensors or glass break sensors going off or cameras offline

4 years ago Edited September 14, 2021

Reply from Vivint

Thank you for your feedback, Veronica. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

Scott Tulare, CA

Equipment works well and they‚Äôre response is great

4 years ago

Reply from Vivint

Thank you for your feedback, Scott! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

Wilson gonzalez Hillside, IL

4 service and best customer service

4 years ago

Reply from Vivint

Thank you for your feedback, Wilson! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Lavon Wilkerson Jacksonville, FL

Nothing is covered. I can activate my alarm and I‚Äôm still able to open my front door and windows

4 years ago

Reply from Vivint

Thank you for your feedback , Lavon. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star_border

Sebastiana D Lazarte Lemon Grove, CA

Our front door lock fails to fully extend and does not lock.

4 years ago

Reply from Vivint

Thank you for your feedback , Sebastiana. We appreciate your honesty about your experience with your doorlock and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Jenna prince Louisville, KY

Cameras still not working properly! Contacted customer service, had tech come out, three months and still cameras not working!

4 years ago

Reply from Vivint

Thank you for your feedback, Jenna. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Keisha Williams Apple Valley, CA

I don‚Äôt have the system anymore. I cancelled it due to the price. I was not happy with the customer service I received.

4 years ago

Reply from Vivint

Thank you for your feedback, Keisha. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star star

Paul Pitt Milliken, CO

system is easy to setup arm and maintain

4 years ago

Reply from Vivint

Thank you for your feedback , Paul! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star star_border

Joan Reusch Stillwater, OK

Someimes the bell rings 10 minutes after you've already let the person in.

4 years ago

Reply from Vivint

Thank you for your feedback, Joan. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star_border star_border

Charles GARDNER Snellville, GA

Customer service is hard to get to Need more English-speaking customer service reps

4 years ago

Reply from Vivint

Thank you for your feedback, Charles. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star star

martin salinas Brownsville, TX

I like that we can use our phones to lock/unlock the door.

4 years ago

Reply from Vivint

Thank you for your feedback, Martin! We are so glad to hear about your experience with your doorlock and how you're loving your system.

Feb. 9th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Taylor Kief Rayne, LA

Pretty 1 I like the way the system works but it usually isn‚Äôt working. Every time I call for you guys to fix one thing something else breaks

4 years ago

Reply from Vivint

Thank you for your feedback, Taylor. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star star

Patrice Jefferson New Orleans, LA

I don't like the delay to the cell phone response.

4 years ago

Reply from Vivint

Thank you for your feedback, Patrice! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Kira Wayman Manchester, CT

I have tried several times to get help with my main screen not working and people have promised to come out and then never do.

4 years ago

Reply from Vivint

Thank you for your feedback, Kira. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star star_border

Robert Scheid Littleton, CO

Easy to use, very reliable in terms of the functionality of equipment

4 years ago

Reply from Vivint

Thank you for your feedback, Robert. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star star_border

Patsy Nall Louisville, KY

Only problem is it goes off line a lot. And you have reboot it

4 years ago

Reply from Vivint

Thank you for your feedback, Patsy. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star star

Wendy Acevedo Essex, MD

I feel very protected glad I purchased an alarm system

4 years ago

Reply from Vivint

Thank you for your feedback , Wendy! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star star

Lucy Gray Sioux Falls, SD

I like the feel of being secure it is easy to use.

4 years ago

Reply from Vivint

Thank you for your feedback , Lucy. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star star_border

David Janikowski Saint George, UT

I like the doorbell especially how it can determine a package is delivered

4 years ago

Reply from Vivint

Thank you for your feedback, David. We appreciate your honesty about your experience with your doorbell and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star_border star_border

Anthony Emanuel Florence, SC

Like that I have one but my front door alarm will not go off when I open the door

4 years ago

Reply from Vivint

Thank you for your feedback, Anthony. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star star_border

Daryl Plank Dallas, TX

it makes it difficult that the range between the devices is so limited

4 years ago

Reply from Vivint

Thank you for your feedback, Daryl. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star star_border

Marion Phillips Elizabethtown, KY

the glass shatter feature has not been tested to verify that it works

4 years ago

Reply from Vivint

Thank you for your feedback, Marion. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star star

Agnes

It helps with our security and 3 customer service

4 years ago

Reply from Vivint

Thank you for your feedback, Agnes! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star star

Janice Geiger Columbia, SC

My cameras #4, backyard, and garage door always offline.

4 years ago

Reply from Vivint

Thank you for your feedback, Janice. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star_border star_border

Clayton Wilson Chandler, OK

Was told by salesman that the system ram off of its own network which it does not.

4 years ago

Reply from Vivint

Thank you for your feedback, Clayton! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star star

rochelle reyome Las Vegas, NV

Great so far!!! David F. has been very very helpful

4 years ago

Reply from Vivint

Thank you for your feedback, Rochelle! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Darrell Teubner Bolivar, TN

Stuff keeps not talking to the panel. I have to call to get it fixed. Not cool. If only the billing wasn't so efficient.

4 years ago

Reply from Vivint

Thank you for your feedback, Darrell! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star star_border

April Medrano San Antonio, TX

Enjoy being able to arm home from away and monitoring outdoor activity

4 years ago

Reply from Vivint

Thank you for your feedback, April! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star_border star_border

George Bain Sunray, TX

System is slow to my phone on some areas and slow to my wife‚Äôs phone in other areas

4 years ago

Reply from Vivint

Thank you for your feedback, George. We appreciate your honesty about your experience with  your app and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Terri Freeman Canton, OH

My door camera is offline most of the time. I have invested to much money in this system for it not work properly. Worst invest !

4 years ago

Reply from Vivint

Thank you for your feedback, Terri. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star star_border

CHRIS HOFMAN Fresno, CA

The installation team was quick, efficient, professional and knowledgeable.

4 years ago

Reply from Vivint

Thank you for your feedback, Chris! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star star

Toye Allen Charlotte, NC

5 service along with a great installer and customer service

4 years ago

Reply from Vivint

Thank you for your feedback, Toye! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Ana Canas Beltsville, MD

The saler told me something different, now i got to pay more that what he told me.hoo and the gift card that he promised never got to my house

4 years ago

Reply from Vivint

Thank you for your feedback, Ana. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star star_border

Philip Soulek Baltic, SD

I love the cameras but our garage door sensor already has a low battery

4 years ago

Reply from Vivint

Thank you for your feedback, Philip. We appreciate your honesty about your experience with door sensor and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star star_border

Antoine Kincade Fayetteville, NC

No instant alarm setting where the alarm will sound immediately once armed.

4 years ago

Reply from Vivint

Thank you for your feedback , Antoine. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star star

Anonymous Afton, MN

Assistance with getting my system installed and operating.

4 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star_border star_border

Sheila Ashway Savannah, GA

Communication should be better. I was promised so much and never got what was promised.

4 years ago

Reply from Vivint

Thank you for your feedback, Sheila. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star star

Mike Boise, ID

Dependable home security. Ease of system use.

4 years ago

Reply from Vivint

Thank you for your feedback, Mike! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star star

Shawn Spring Branch, TX

The alarm system is awesome! The customer service is great!

4 years ago

Reply from Vivint

Thank you for your feedback, Shawn! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star star

Davis Tuscaloosa, AL

I like the alerts to everything and quick responses

4 years ago

Reply from Vivint

Thank you for your feedback , Davis! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star star

Ronda warady Gilbert, AZ

The call was expedient and I didn‚Äôt feel rushed.

4 years ago

Reply from Vivint

Thank you for your feedback, Ronda! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star star

Renay White Clarksville, TN

Equipment is too expensive, monthly rate is ok.

4 years ago

Reply from Vivint

Thank you for your feedback , Renay. We appreciate your honesty about your experience with your pricing and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star star

Deborah R. Midland, TX

Great customer service and the system is easy to use!!

4 years ago

Reply from Vivint

Thank you for your feedback, Deborah! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star star

Jaime Montero Raeford, NC

5 service, great monitoring always attended

4 years ago

Reply from Vivint

Thank you for your feedback , Jaime! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star_border star_border

Debra engle Palmdale, CA

I would like it if it would show the door bells on my phone showing the person at the door

4 years ago

Reply from Vivint

Thank you for your feedback, Debra. We appreciate your honesty about your experience with your doorbell and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star star

Scott Olson Littleton, CO

Convenient to use, very user friendly. Remote access.

4 years ago

Reply from Vivint

Thank you for your feedback , Scott! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star star

LaTanya Dickinson, TX

5 customer service. Equipment is easy to use.

4 years ago

Reply from Vivint

Thank you for your feedback, LaTanya! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star star_border

Chris Iowa City, IA

Quite 3. Customer service very responsive when we need them.

4 years ago

Reply from Vivint

Thank you for your feedback, Chris! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star star

Dee Grand Island, NE

5 product and great customer service

4 years ago

Reply from Vivint

Thank you for your feedback, Dee! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

check_circle

Verified Customer

star star star star star

Nancy Forney, TX

Easy to use and access. Very helpful with packages

4 years ago

Reply from Vivint

Thank you for your feedback , Nancy! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

Vivint Reviews