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Vivint Reviews

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7.7

Overall Score

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Scott Tulare, CA

Equipment works well and they’re response is great

3 years ago

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Reply from Vivint

Thank you for your feedback, Scott! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Wilson gonzalez Hillside, IL

4 service and best customer service

3 years ago

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Reply from Vivint

Thank you for your feedback, Wilson! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Lavon Wilkerson Jacksonville, FL

Nothing is covered. I can activate my alarm and I’m still able to open my front door and windows

3 years ago

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Reply from Vivint

Thank you for your feedback , Lavon. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Sebastiana D Lazarte Lemon Grove, CA

Our front door lock fails to fully extend and does not lock.

3 years ago

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Reply from Vivint

Thank you for your feedback , Sebastiana. We appreciate your honesty about your experience with your doorlock and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Jenna prince Louisville, KY

Cameras still not working properly! Contacted customer service, had tech come out, three months and still cameras not working!

3 years ago

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Reply from Vivint

Thank you for your feedback, Jenna. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Keisha Williams Apple Valley, CA

I don’t have the system anymore. I cancelled it due to the price. I was not happy with the customer service I received.

3 years ago

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Reply from Vivint

Thank you for your feedback, Keisha. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Paul Pitt Milliken, CO

system is easy to setup arm and maintain

3 years ago

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Reply from Vivint

Thank you for your feedback , Paul! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Joan Reusch Stillwater, OK

Someimes the bell rings 10 minutes after you've already let the person in.

3 years ago

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Reply from Vivint

Thank you for your feedback, Joan. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Charles GARDNER Snellville, GA

Customer service is hard to get to Need more English-speaking customer service reps

3 years ago

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Reply from Vivint

Thank you for your feedback, Charles. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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martin salinas Brownsville, TX

I like that we can use our phones to lock/unlock the door.

3 years ago

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Reply from Vivint

Thank you for your feedback, Martin! We are so glad to hear about your experience with your doorlock and how you're loving your system.

Feb. 9th, 2021

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Taylor Kief Rayne, LA

Pretty 1 I like the way the system works but it usually isn’t working. Every time I call for you guys to fix one thing something else breaks

3 years ago

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Reply from Vivint

Thank you for your feedback, Taylor. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Patrice Jefferson New Orleans, LA

I don't like the delay to the cell phone response.

3 years ago

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Reply from Vivint

Thank you for your feedback, Patrice! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Kira Wayman Manchester, CT

I have tried several times to get help with my main screen not working and people have promised to come out and then never do.

3 years ago

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Reply from Vivint

Thank you for your feedback, Kira. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Robert Scheid Littleton, CO

Easy to use, very reliable in terms of the functionality of equipment

3 years ago

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Reply from Vivint

Thank you for your feedback, Robert. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Patsy Nall Louisville, KY

Only problem is it goes off line a lot. And you have reboot it

3 years ago

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Reply from Vivint

Thank you for your feedback, Patsy. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Wendy Acevedo Essex, MD

I feel very protected glad I purchased an alarm system

3 years ago

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Reply from Vivint

Thank you for your feedback , Wendy! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Lucy Gray Sioux Falls, SD

I like the feel of being secure it is easy to use.

3 years ago

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Reply from Vivint

Thank you for your feedback , Lucy. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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David Janikowski Saint George, UT

I like the doorbell especially how it can determine a package is delivered

3 years ago

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Reply from Vivint

Thank you for your feedback, David. We appreciate your honesty about your experience with your doorbell and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Anthony Emanuel Florence, SC

Like that I have one but my front door alarm will not go off when I open the door

3 years ago

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Reply from Vivint

Thank you for your feedback, Anthony. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Daryl Plank Dallas, TX

it makes it difficult that the range between the devices is so limited

3 years ago

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Reply from Vivint

Thank you for your feedback, Daryl. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Marion Phillips Elizabethtown, KY

the glass shatter feature has not been tested to verify that it works

3 years ago

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Reply from Vivint

Thank you for your feedback, Marion. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Agnes

It helps with our security and 3 customer service

3 years ago

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Reply from Vivint

Thank you for your feedback, Agnes! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 9th, 2021

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Janice Geiger Columbia, SC

My cameras #4, backyard, and garage door always offline.

3 years ago

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Reply from Vivint

Thank you for your feedback, Janice. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Clayton Wilson Chandler, OK

Was told by salesman that the system ram off of its own network which it does not.

3 years ago

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Reply from Vivint

Thank you for your feedback, Clayton! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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rochelle reyome Las Vegas, NV

Great so far!!! David F. has been very very helpful

3 years ago

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Reply from Vivint

Thank you for your feedback, Rochelle! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Darrell Teubner Bolivar, TN

Stuff keeps not talking to the panel. I have to call to get it fixed. Not cool. If only the billing wasn't so efficient.

3 years ago

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Reply from Vivint

Thank you for your feedback, Darrell! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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April Medrano San Antonio, TX

Enjoy being able to arm home from away and monitoring outdoor activity

3 years ago

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Reply from Vivint

Thank you for your feedback, April! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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George Bain Sunray, TX

System is slow to my phone on some areas and slow to my wife’s phone in other areas

3 years ago

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Reply from Vivint

Thank you for your feedback, George. We appreciate your honesty about your experience with  your app and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Terri Freeman Canton, OH

My door camera is offline most of the time. I have invested to much money in this system for it not work properly. Worst invest !

3 years ago

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Reply from Vivint

Thank you for your feedback, Terri. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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CHRIS HOFMAN Fresno, CA

The installation team was quick, efficient, professional and knowledgeable.

3 years ago

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Reply from Vivint

Thank you for your feedback, Chris! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Toye Allen Charlotte, NC

5 service along with a great installer and customer service

3 years ago

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Reply from Vivint

Thank you for your feedback, Toye! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Ana Canas Beltsville, MD

The saler told me something different, now i got to pay more that what he told me.hoo and the gift card that he promised never got to my house

3 years ago

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Reply from Vivint

Thank you for your feedback, Ana. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Philip Soulek Baltic, SD

I love the cameras but our garage door sensor already has a low battery

3 years ago

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Reply from Vivint

Thank you for your feedback, Philip. We appreciate your honesty about your experience with door sensor and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Antoine Kincade Fayetteville, NC

No instant alarm setting where the alarm will sound immediately once armed.

3 years ago

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Reply from Vivint

Thank you for your feedback , Antoine. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Anonymous Afton, MN

Assistance with getting my system installed and operating.

3 years ago

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Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Sheila Ashway Savannah, GA

Communication should be better. I was promised so much and never got what was promised.

3 years ago

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Reply from Vivint

Thank you for your feedback, Sheila. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Mike Boise, ID

Dependable home security. Ease of system use.

3 years ago

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Reply from Vivint

Thank you for your feedback, Mike! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Shawn Spring Branch, TX

The alarm system is awesome! The customer service is great!

3 years ago

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Reply from Vivint

Thank you for your feedback, Shawn! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Davis Tuscaloosa, AL

I like the alerts to everything and quick responses

3 years ago

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Reply from Vivint

Thank you for your feedback , Davis! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Ronda warady Gilbert, AZ

The call was expedient and I didn’t feel rushed.

3 years ago

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Reply from Vivint

Thank you for your feedback, Ronda! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Renay White Clarksville, TN

Equipment is too expensive, monthly rate is ok.

3 years ago

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Reply from Vivint

Thank you for your feedback , Renay. We appreciate your honesty about your experience with your pricing and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Deborah R. Midland, TX

Great customer service and the system is easy to use!!

3 years ago

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Reply from Vivint

Thank you for your feedback, Deborah! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Jaime Montero Raeford, NC

5 service, great monitoring always attended

3 years ago

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Reply from Vivint

Thank you for your feedback , Jaime! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Debra engle Palmdale, CA

I would like it if it would show the door bells on my phone showing the person at the door

3 years ago

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Reply from Vivint

Thank you for your feedback, Debra. We appreciate your honesty about your experience with your doorbell and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Scott Olson Littleton, CO

Convenient to use, very user friendly. Remote access.

3 years ago

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Reply from Vivint

Thank you for your feedback , Scott! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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LaTanya Dickinson, TX

5 customer service. Equipment is easy to use.

3 years ago

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Reply from Vivint

Thank you for your feedback, LaTanya! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Chris Iowa City, IA

Quite 3. Customer service very responsive when we need them.

3 years ago

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Reply from Vivint

Thank you for your feedback, Chris! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Dee Grand Island, NE

5 product and great customer service

3 years ago

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Reply from Vivint

Thank you for your feedback, Dee! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Nancy Forney, TX

Easy to use and access. Very helpful with packages

3 years ago

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Reply from Vivint

Thank you for your feedback , Nancy! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Lisa Avila Carmichael, CA

I've had a lot of ups and downs with Viviant. Things were promised and never delivered

3 years ago

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Reply from Vivint

Thank you for your feedback , Lisa. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021