Vivint: Read 8,443 User Reviews From Real Homeowners

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Verified Customer

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Miriam Aurora, CO

Each rep I speak with are always so helpful

3 years ago

Reply from Vivint

Thank you for your feedback, Miriam! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Lisa Torres San Bernardino, CA

Good customer service and pricing is fair

3 years ago

Reply from Vivint

Thank you for your feedback, Lisa! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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David Vallejo, CA

the camera system is great, alarm sensor quality not so much

3 years ago

Reply from Vivint

Thank you for your feedback, David. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Verified Customer

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Jack Hahira, GA

Service is very good. Price is too high compared to your competitors.

3 years ago

Reply from Vivint

Thank you for your feedback, Jack! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Jo Ann Bertolotti Modesto, CA

Great customer service. Very knowledgeable staff.

3 years ago

Reply from Vivint

Thank you for your feedback, Jo Ann! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Anonymous South Jordan, UT

Good home security solutions, smart software. Equipment cost is high

3 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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L Cherry Hill, NJ

I had a great experience with customer service.

3 years ago

Reply from Vivint

Thank you for your feedback, L! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Caesar verser Kansas City, MO

Once he learned how to work the basic it’s been fine

3 years ago

Reply from Vivint

Thank you for your feedback, Caesar! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Earl Kincaid Fort Worth, TX

Worked with us on a very complicated move of our system.

3 years ago

Reply from Vivint

Thank you for your feedback, Earl! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Sean

The Vivint system is easy and very good, even in bad weather.

3 years ago

Reply from Vivint

Thank you for your feedback, Sean! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Verified Customer

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Vanessa

The security, the cameras, and the customer service.

3 years ago

Reply from Vivint

Thank you for your feedback, Vanessa! We are so glad to hear about your experience and how you're loving your system.

Mar. 4th, 2021

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Verified Customer

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Kirsten White-van Dijk

Very prompt when alarm goes off getting notifications

3 years ago

Reply from Vivint

Thank you for your feedback, Kirsten! We are so glad to hear about your experience and how you're loving your system.

Mar. 4th, 2021

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Verified Customer

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John Crowe Auburn, AL

Easy to use and comfortable when away from home

3 years ago

Reply from Vivint

Thank you for your feedback, John! We are so glad to hear about your experience and how you're loving your system.

Mar. 4th, 2021

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Verified Customer

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Gail Phillips Childress, TX

I like the feeling safe when I have the alarm on.

3 years ago

Reply from Vivint

Thank you for your feedback , Gail! We are so glad to hear about your experience and how you're loving your system.

Mar. 4th, 2021

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Verified Customer

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Virgil Hydes Houston, TX

Security Cameras are slow to respond when you need quick access

3 years ago

Reply from Vivint

Thank you for your feedback, Virgil. We appreciate your honesty about your experience with the app and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

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Verified Customer

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Monica Nugen

No issues. Wonderful service. Decent price.

3 years ago

Reply from Vivint

Thank you for your feedback, Monica! We are so glad to hear about your experience and how you're loving your system.

Mar. 4th, 2021

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Verified Customer

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Ejner sommer

Eveything works good--fire alarm and other alarms work good.

3 years ago

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Verified Customer

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Felix J Padilla Raleigh, NC

Great customer service, Great to deal with

3 years ago

Reply from Vivint

Thank you for your feedback, Felix! We are so glad to hear about your experience with our customer service and how you're loving your system.

Mar. 4th, 2021

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Verified Customer

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Charles Dauernheim New Ellenton, SC

I like that I can control my system through my smartphone

3 years ago

Reply from Vivint

Thank you for your feedback, Charles! We are so glad to hear about your experience with the and how you're loving your system.

Mar. 4th, 2021

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Verified Customer

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Lynne Masuhara Chatsworth, CA

quick response; polite, well spoken employees

3 years ago

Reply from Vivint

Thank you for your feedback, Lynne! We are so glad to hear about your experience and how you're loving your system.

Mar. 4th, 2021

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Verified Customer

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Greg R. Northfield, OH

Customer Service is excellent, response is great

3 years ago

Reply from Vivint

Thank you for your feedback, Greg! We are so glad to hear about your experience and how you're loving your system.

Mar. 4th, 2021

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Verified Customer

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David Barry

Like the fast response to any alerts from my system

3 years ago

Reply from Vivint

Thank you for your feedback, David! We are so glad to hear about your experience and how you're loving your system.

Mar. 4th, 2021

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Verified Customer

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Len

It works okay. They are always quick to answer any kind of alarm.

3 years ago

Reply from Vivint

Thank you for your feedback, Len ! We are so glad to hear about your experience with yourservices and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Anonymous

If I call Vivint, they come. I feel safe with their security system.

3 years ago

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Jamie Smith Southaven, MS

Love the doorbell camera and deter feature, also love the app

3 years ago

Reply from Vivint

Thank you for your feedback, Jamie! We are so glad to hear about your experience with your camera and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Carolyn Brown Oakland, CA

Had trouble setting the door bell. Problem was resolved.

3 years ago

Reply from Vivint

Thank you for your feedback, Carolyn! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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William Morris Rosamond, CA

Price is a lot higher, I should have shoped around more. I found better deals after I got it installed.

3 years ago

Reply from Vivint

Thank you for your feedback, William . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Desiree Jackson Tampa, FL

It is a great system I love the features.

3 years ago

Reply from Vivint

Thank you for your feedback, Desiree! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Michael Chmoures Tuckerton, NJ

Great equipment, excellent customer support.

3 years ago

Reply from Vivint

Thank you for your feedback, Michael! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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John Geddes Aurora, CO

Pretty mundane. Just have one sensor that likes to go off due to the temperature

3 years ago

Reply from Vivint

Thank you for your feedback, John . We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Timothy Wildy Upper Marlboro, MD

Overall good. However, my automated lock never worked properly.

3 years ago

Reply from Vivint

Thank you for your feedback, Timothy . We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Gloria Cuomo Columbia, SC

Cameras go offline too often and you have reboot the system

3 years ago

Reply from Vivint

Thank you for your feedback, Gloria . We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Lori Charlotte, NC

They are ok. I do not like having two bills. One for equipment loan and one for service.

3 years ago

Reply from Vivint

Thank you for your feedback, Lori . We appreciate your honesty about your experience with your pricing  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Brian Beck Littleton, CO

High resolution camera. Excellent customer service.

3 years ago

Reply from Vivint

Thank you for your feedback, Brian! We are so glad to hear about your experience with your camera and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Travis Grovetown, GA

I love the customer service. I haven't had any issues.

3 years ago

Reply from Vivint

Thank you for your feedback , Travis. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Timothy Pummer Springfield, MO

I love the quick customer service when resolving an issue.

3 years ago

Reply from Vivint

Thank you for your feedback (name)! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Michael Sean Danaher Lincoln, NE

Easy to use staff always there when you need them.

3 years ago

Reply from Vivint

Thank you for your feedback, Michael! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Susan Ramos Fresno, CA

I love the fast response when we set off our alarm.

3 years ago

Reply from Vivint

Thank you for your feedback, Susan! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Sonya Lopez Moberly, MO

I love that it gives a warning that you are being recorded

3 years ago

Reply from Vivint

Thank you for your feedback, Sonya! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Nyshi S Taylor Cordova, TN

It's been ok doorbell camera is not the best and app is not as progressive but service is ok

3 years ago

Reply from Vivint

Thank you for your feedback, Nyshi . We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Karol Peat Colorado Springs, CO

It‚Äôs expensive for what you get. I can NEVER get help when I need it and your app seizes up.

3 years ago

Reply from Vivint

Thank you for your feedback, Karol . We appreciate your honesty about your experience with  your phone app and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Colleen Lawson Port Saint Lucie, FL

It is easy to set and easy to disengage.

3 years ago

Reply from Vivint

Thank you for your feedback , Colleen! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Whitney Stewart Oklahoma City, OK

The equipment works great and I‚Äôm satisfied with monitoring services.

3 years ago

Reply from Vivint

Thank you for your feedback, Whitney! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Verified Customer

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Connie Tinnes Parker, CO

I was lied to about the cost of the equipment and monitoring fees

3 years ago

Reply from Vivint

Thank you for your feedback , Connie. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Jerry H. Hopton Mather, PA

We like who we see now at the front door now, where before you couldn‚Äôt.

3 years ago

Reply from Vivint

Thank you for your feedback, Jerry. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Verified Customer

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Suzanne Shreveport, LA

I felt kind of pressured into getting the system. Also, my doorbell camera does not work half the time.

3 years ago

Reply from Vivint

Thank you for your feedback, Suzanne . We appreciate your honesty about your experience with your doorbell camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Laura Matejcek Antioch, CA

The past couple of weeks have not gone well with the customer service representatives

3 years ago

Reply from Vivint

Thank you for your feedback  Laura. We appreciate your honesty about your experience with  customer and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Rodney Chappin Accokeek, MD

I like their response time to an alarm sounding.

3 years ago

Reply from Vivint

Thank you for your feedback  Rodney! We are so glad to hear about your experience with our alarm response and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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thomas dreyfus Nanticoke, PA

no problems, everything is fine, very trustworthy

3 years ago

Reply from Vivint

Thank you for your feedback  Thomas! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Nathan Smith Orem, UT

Friendly support and good security system.

3 years ago

Reply from Vivint

Thank you for your feedback  Nathan! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

Vivint Reviews