Vivint: Read 8,443 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star_border star_border

Bob Beckley, WV

Like the mobile app very much. I feel that the monthly monitoring service is a bit pricey.

3 years ago

Reply from Vivint

Thank you for your feedback Bob. We appreciate your honesty about your experience with your monitoring service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

check_circle

Verified Customer

star star star star star

Patrice Portsmouth, VA

Cost is too expensive for the equipment.

3 years ago

Reply from Vivint

Thank you for your feedback Edythe. We appreciate your honesty about your experience with your equipment cost and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Kim Savannah, GA

Its a rip off. The video for the cameras don't work. I've had things stolen from my porch twice and both times the video didn't capture the thief.

3 years ago

Reply from Vivint

Thank you for your feedback Kim. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

check_circle

Verified Customer

star star star star_border star_border

Carnethia Barnes Upper Marlboro, MD

The backyard camera is not working. Tried unplugging and plugging back in but still does not work.

3 years ago

Reply from Vivint

Thank you for your feedback Carthenia. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

check_circle

Verified Customer

star star star star_border star_border

Alyce Windsor, CO

The app is very slow. Have missed several people at door Bc app is so slow to open and use.

3 years ago

Reply from Vivint

Thank you for your feedback Alyce. We appreciate your honesty about your experience with your app and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

check_circle

Verified Customer

star star star star star_border

Preston

It’s been fairly good. I’ve had a few problems with my system.

3 years ago

Reply from Vivint

Thank you for your feedback Preston. We appreciate your honesty about your experience with your system and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

check_circle

Verified Customer

star star star star star

Phyllis G Ruston, LA

Great experience and excellent customer service

3 years ago

Reply from Vivint

Thank you for your feedback  Phyllis! We are so glad to hear about your experience with customer support and how you're loving your system.

May. 3rd, 2021

check_circle

Verified Customer

star star star star star_border

David Lee Hannah Salt Lake City, UT

Easy to manage. But have been having problems with the system lately.

3 years ago

Reply from Vivint

Thank you for your feedback David. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

check_circle

Verified Customer

star star star star_border star_border

Richard Elsheimer Amarillo, TX

Poor response time checking cameras. By the time they load, whoever is already gone.

3 years ago

Reply from Vivint

Thank you for your feedback Richard. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

check_circle

Verified Customer

star star star star star

Joe Storey Edmond, OK

I’m very satisfied with the service and the equipment.

3 years ago

Reply from Vivint

Thank you for your feedback  Joe! We are so glad to hear about your experience with your equipment and how you're loving your system.

May. 3rd, 2021

check_circle

Verified Customer

star star star star star

Jennifer Beck Akron, OH

We feel safe knowing that Vivint is monitoring our home.

3 years ago

Reply from Vivint

Thank you for your feedback, Jennifer! We are so glad to hear about your experience with your services and how you're loving your system.

Apr. 5th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Wanda

Cancelled service 2 days after installed they don't understand what their company rules are. I would rate them a zero for their service

3 years ago Edited September 14, 2021

Reply from Vivint

Thank you for your feedback, Wanda. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 5th, 2021

check_circle

Verified Customer

star star star star_border star_border

Curtis M Perry Waco, TX

Equipment issues in my home that their system was not able to identify/report to me.

3 years ago

Reply from Vivint

Thank you for your feedback, Curtis. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 5th, 2021

check_circle

Verified Customer

star star star star_border star_border

Diane Little Rock, AR

I don't like the app. It clocks half the time. We have to reboot our system often

3 years ago

Reply from Vivint

Thank you for your feedback , Diane. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 22nd, 2021

check_circle

Verified Customer

star star star star star

John Nottingham, MD

Website is helpful and fairly easy to navigate.

3 years ago

Reply from Vivint

Thank you for your feedback, John! We are so glad to hear about your experience and how you're loving your system

Mar. 22nd, 2021

check_circle

Verified Customer

star star star star star

Hector M Tapia Warner Robins, GA

Excellent customer service. Great response

3 years ago

Reply from Vivint

Thank you for your feedback, Hector! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

check_circle

Verified Customer

star star star star star_border

evan Las Vegas, NV

great products. a little expensive. Good techs. Fair communication

3 years ago

Reply from Vivint

Thank you for your feedback , Evan! We are so glad to hear about your experience with and how you're loving your system.

Mar. 22nd, 2021

check_circle

Verified Customer

star star star star star

Rita Poole Pueblo, CO

I like the cameras and the reports to your messages.

3 years ago

Reply from Vivint

Thank you for your feedback, Rita! We are so glad to hear about your experience with your cameras and how you're loving your system

Mar. 22nd, 2021

check_circle

Verified Customer

star star star star star_border

Charles Vera El Paso, TX

Good. Just the camera voice communication feature doesn’t work all the time

3 years ago

Reply from Vivint

Thank you for your feedback , Charles. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 22nd, 2021

check_circle

Verified Customer

star star star star star_border

L. CRAWFORD Reidsville, NC

its always working when needed always a response workers always professional

3 years ago

Reply from Vivint

Thank you for your feedback, L! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

check_circle

Verified Customer

star star star star star

KATHLEEN Augusta, GA

Like key fob to arm and disarm. Faster than via phone app

3 years ago

Reply from Vivint

Thank you for your feedback, Kathleen! We are so glad to hear about your experience with the phone app and how you're loving your system.

Mar. 22nd, 2021

check_circle

Verified Customer

star star star star_border star_border

Edgar De Santos Experiment, GA

It’s okay. The uploading to the phone is slow. And the cameras don’t alway record

3 years ago

Reply from Vivint

Thank you for your feedback, Edgar. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 22nd, 2021

check_circle

Verified Customer

star star star star star_border

Robert Gonzales, CA

System has nice features but they raised their price and are a bit high now.

3 years ago

Reply from Vivint

Thank you for your feedback, Robert! We are so glad to hear about your experience with the equipment and how you're loving your system.

Mar. 22nd, 2021

check_circle

Verified Customer

star star star star star

Jayceline Reed Cedar Hill, TX

Good customer service. Availability is a top notch.

3 years ago

Reply from Vivint

Thank you for your feedback, Jayceline! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

check_circle

Verified Customer

star star star star star

JoAnn Jacksonville, FL

They make sure any problem is solved before ending a call

3 years ago

Reply from Vivint

Thank you for your feedback, JoAnn! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

check_circle

Verified Customer

star star star star star

Rebecca Perth Amboy, NJ

They saved me from a robbery that could have gone bad

3 years ago

Reply from Vivint

Thank you for your feedback, Rebecca! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

check_circle

Verified Customer

star star star star star_border

Lazaro Gonzalez Princeton, FL

Excellent service, reliable technology and very helpful team

3 years ago

Reply from Vivint

Thank you for your feedback, Lazaro! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

check_circle

Verified Customer

star star star star star

Joseph Rollins Perris, CA

Our has been very pleasant. You have professional

3 years ago

Reply from Vivint

Thank you for your feedback, Joseph! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

check_circle

Verified Customer

star star star star star

Richard Mardis Valparaiso, IN

Any questions or problems they wear right there to help

3 years ago

Reply from Vivint

Thank you for your feedback, Richard! We are so glad to hear about your experience and how you're loving your system.

Mar. 23rd, 2021

check_circle

Verified Customer

star star star star_border star_border

Jesnette Olive Branch, MS

Charge for equipment is unreasonable and was not explained when service was started

3 years ago

Reply from Vivint

Thank you for your feedback, Jesnette. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 23rd, 2021

check_circle

Verified Customer

star star star star star

Linda Jonesboro, AR

They are very helpful when I have a problem with equipment

3 years ago

Reply from Vivint

Thank you for your feedback, Linda! We are so glad to hear about your experience and how you're loving your system.

Mar. 23rd, 2021

check_circle

Verified Customer

star star star star_border star_border

Sheila Rhodes Louisville, KY

When trying to set alarm it will not activate. Saying try again app not available.

3 years ago

Reply from Vivint

Thank you for your feedback, Sheila. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 23rd, 2021

check_circle

Verified Customer

star star star star star

Van Chanay Cortez, CO

Very good customer service and information

3 years ago

Reply from Vivint

Thank you for your feedback, Van! We are so glad to hear about your experience with your services and how you're loving your system.

Apr. 3rd, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Monica Clovis, NM

Service people that came to the house stole screwdrivers off my counter and did not complete what setting up my devices

3 years ago

Reply from Vivint

Thank you for your feedback , Monica. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 23rd, 2021

check_circle

Verified Customer

star star star star star

David Newvine Mooresville, NC

Excellent. All needs met promptly and professionally.

3 years ago

Reply from Vivint

Thank you for your feedback , David! We are so glad to hear about your experience and how you're loving your system.

Mar. 23rd, 2021

check_circle

Verified Customer

star star star star star

James Grovetown, GA

Customer support is very professional and very informative

3 years ago

Reply from Vivint

Thank you for your feedback, James! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Massimo Cavallaro Parrish, FL

poor customer service, cameras are garbage and don't work properly, have to argue just to get a tech to come out and the problem still isn't fixed

3 years ago

Reply from Vivint

Thank you for your feedback, Massimo. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

check_circle

Verified Customer

star star star star_border star_border

Linda Parker, CO

Interior Back door lock locked but the system continues to tell us that it doesn’t…

3 years ago

Reply from Vivint

Thank you for your feedback, Linda. We appreciate your honesty about your experience with the back door lock and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star

Daniel Meisenheheimer Mobile, AL

Love the ease of the app and all the features

3 years ago

Reply from Vivint

Thank you for your feedback, Daniel! We are so glad to hear about your experience with the app and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star

MICHAEL INOUYE Windsor, CO

quick response times, great online troubleshooting

3 years ago

Reply from Vivint

Thank you for your feedback, Michael! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star

Al Harris Perris, CA

Best service and maintenance of equipment

3 years ago

Reply from Vivint

Thank you for your feedback, Al! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star_border

Joseph R Lewis Charlotte, NC

Camera distance too long it captures items that are not a threat of any kind.

3 years ago

Reply from Vivint

Thank you for your feedback, Joseph. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star

Rivera Ridgewood, NY

Excellent customer service Prompt response,

3 years ago

Reply from Vivint

Thank you for your feedback, Rivera! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star

Richard Lynnwood, WA

Quick to respond with good customer service

3 years ago

Reply from Vivint

Thank you for your feedback, Richard! We are so glad to hear about your experience with our customer service and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star

kenneth brown

very satisfactory good service and answers

3 years ago

Reply from Vivint

Thank you for your feedback, Kenneth! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star

Denise Jones Houston, TX

I love that I can check on my house when I am away.

3 years ago

Reply from Vivint

Thank you for your feedback, Denise! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star

Wilma Brockton, MA

Good communication with customer service

3 years ago

Reply from Vivint

Thank you for your feedback, Wilma! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star

Jan Broome Lubbock, TX

One call & walked through problem & fixed it.

3 years ago

Reply from Vivint

Thank you for your feedback, Jan! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star

Brandon Seagle Leesburg, GA

Was easy to get Vivint and installation done.

3 years ago

Reply from Vivint

Thank you for your feedback, Brandon! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

check_circle

Verified Customer

star star star star star

Gloria Smith North Las Vegas, NV

I like the doorbell camera and the alerts that are logged.

3 years ago

Reply from Vivint

Thank you for your feedback, Gloria! We are so glad to hear about your experience with the doorbell and how you're loving your system.

Mar. 11th, 2021

Vivint Reviews