Vivint: Read 8,443 User Reviews From Real Homeowners

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Verified Customer

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Ltanya Anderson Victorville, CA

overall experience is good, camera doesn't always record motion

3 years ago

Reply from Vivint

Thank you for your feedback  . We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Nicholas Almanza San Antonio, TX

Modern. Customer friendly. Smooth user interface.

3 years ago

Reply from Vivint

Thank you for your feedback  Nicholas! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Carolyn Pierce Jeffersonville, IN

When I had a problem they were ready to help immediately

3 years ago

Reply from Vivint

Thank you for your feedback  Carolyn! We are so glad to hear about your experience with customer service and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Chuck Clancy, MT

Great customer service and great price. Highly recommend

3 years ago

Reply from Vivint

Thank you for your feedback  Chuck! We are so glad to hear about your experience with customer service and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Brenda Marino Saint Louis, MO

Very friendly and knowledgeable support staff.

3 years ago

Reply from Vivint

Thank you for your feedback  Brenda! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Georgina

good Service & customer service has been top notch. I have no complaints.

3 years ago

Reply from Vivint

Thank you for your feedback  Georgina! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Sara Silbernagel

It‚Äôs been okay- couple false motion detector sounds and false alarm

3 years ago

Reply from Vivint

Thank you for your feedback  Sara. We appreciate your honesty about your experience with  your motion detectors and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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C. Walker Havana, FL

They are always there to assist when you have an issue

3 years ago

Reply from Vivint

Thank you for your feedback  C.! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Wanda Elmore, AL

Good customer service, dependable, and user friendly

3 years ago

Reply from Vivint

Thank you for your feedback  Wanda! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Yvette Pompano Beach, FL

Professional and excellent customer support.

3 years ago

Reply from Vivint

Thank you for your feedback  Yvette! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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David R Firbank Sr.

Pleasant. Reliable. Very quick response times. Trustable.

3 years ago

Reply from Vivint

Thank you for your feedback  David! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Clifford Hogue Cibolo, TX

It's high quality, but very expensive equipment, and they rush you into a contract.

3 years ago

Reply from Vivint

Thank you for your feedback  Clifford! We are so glad to hear about your experience with the equipment quality and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Derek Thompson Chicago, IL

I have a very professional experience with my service

3 years ago

Reply from Vivint

Thank you for your feedback  Derek! We are so glad to hear about your experience with your customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Derritt Coleman Charlotte, NC

I like being able to monitor visually when I am away.

3 years ago

Reply from Vivint

Thank you for your feedback  Derritt! We are so glad to hear about your experience with your cameras and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Joreatha polk Cleveland, OH

Feel secure with the product it has worked and alerted me when needed

3 years ago

Reply from Vivint

Thank you for your feedback  Joreatha! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Ricky Chattanooga, TN

I don't like the fact that the camera does not cover the sides of the house

3 years ago

Reply from Vivint

Thank you for your feedback  Ricky. We appreciate your honesty about your experience with your camera view and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

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Verified Customer

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ROSA Evans, GA

System easy install. Camera features work well. Mobile app great.

3 years ago

Reply from Vivint

Thank you for your feedback  Rosa! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Kim Ware Saint Albans, NY

What I do not like is the doorbell camera is always going out, no its not my wifi.

3 years ago

Reply from Vivint

Thank you for your feedback  Kim. We appreciate your honesty about your experience with  your doorbell camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

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Verified Customer

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Nicolas Raleigh, NC

The app takes forever to lock my alarm system, and it doesn‚Äôt change the temperature on the app

3 years ago

Reply from Vivint

Thank you for your feedback  Nicolas. We appreciate your honesty about your experience with  the app and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

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Verified Customer

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Jim

Chat help was fast and accurate and courteous.

3 years ago

Reply from Vivint

Thank you for your feedback  Jim! We are so glad to hear about your experience with our chat customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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patricia lis Temecula, CA

customer service is excellent A+ their video/notifications delays need work

3 years ago

Reply from Vivint

Thank you for your feedback  Patricia! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Chuckita Richton Park, IL

I have had a lot of issues with the app and service like system going offline and app freezing

3 years ago

Reply from Vivint

Thank you for your feedback Chuckita. We appreciate your honesty about your experience with your app and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Fermina Fresno, CA

Do not like it has not been what I expected sometimes it does not give the events on time it gives it after it happens

3 years ago

Reply from Vivint

Thank you for your feedback  Fermina. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Janet Cincinnati, OH

There's been some issue about getting batteries replaced, but it works well.

3 years ago

Reply from Vivint

Thank you for your feedback Janet ! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Thomas Detroit, MI

Great customer service and happy with service

3 years ago

Reply from Vivint

Thank you for your feedback Thomas! We are so glad to hear about your experience with customer service and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Ezequiel opico Durham, NC

The best company ever excellent service in everything

3 years ago

Reply from Vivint

Thank you for your feedback  Ezequiel! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Eva Moreno San Antonio, TX

I canceled service and they still owed me money, and have never paid. It's been 5 months. I DO NOT RECOMMEND THEIR SERVICE.

3 years ago

Reply from Vivint

Thank you for your feedback Eva. We appreciate your honesty about your experience with your billing and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Heather J. North Pole, AK

Friendly and competent customer relations. Good equipment.

3 years ago

Reply from Vivint

Thank you for your feedback  Heather! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Ben Plano, TX

The install was a mess and they did not follow directions, the equipment does not work as promised and I feel like I over paid

3 years ago

Reply from Vivint

Thank you for your feedback  Ben. We appreciate your honesty about your experience with  your installation and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Ann Abshier Lumberton, TX

we are not satisfied with the Vivint secuty system. it does not satisfy our need. would like to get rid of it. it is not worth the money.

3 years ago

Reply from Vivint

Thank you for your feedback Ann. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Fred Caponera Sacramento, CA

System doesn't work as Promised , didn't stop payment on other system , screwed up many things in my home , salesman LIED to Me .

3 years ago

Reply from Vivint

Thank you for your feedback Fred. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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JONATHAN CRUSE Milton, FL

There are no dislikes and customer sevice has been great

3 years ago

Reply from Vivint

Thank you for your feedback  Jonathan! We are so glad to hear about your experience with customer service and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Rajendra Patel Stuart, FL

Instoler is bad service , salsman as poor service , product is very good , cut or service is fairly ok

3 years ago

Reply from Vivint

Thank you for your feedback Rajendra. We appreciate your honesty about your experience with your installation and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Verified Customer

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Anonymous Houston, TX

Excellent, it's easy to use and feels like new technology.

3 years ago

Reply from Vivint

Thank you for your feedback Anonymous ! We are so glad to hear about your experience with your equipment and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Michelle Vallejo, CA

I like that Vivint's customer service reps were attentive.

3 years ago

Reply from Vivint

Thank you for your feedback  Michelle! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Andrew Canton, OH

They are easy to get a hold of. The products are updated and easy to use.

3 years ago

Reply from Vivint

Thank you for your feedback Andrew ! We are so glad to hear about your experience with customer support and how you're loving your system.

Mar. 2nd, 2021

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Verified Customer

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Monica Poleck Goose Creek, SC

I canceled my service due to not getting full correct info and your company is still trying to bill me monthly

3 years ago

Reply from Vivint

Thank you for your feedback , Monica. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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Kyleen

Customer service was great even though they couldn‚Äôt solve my problem. Equipment is not as great

3 years ago

Reply from Vivint

Thank you for your feedback, Kyleen. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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Ann Laredo, TX

Great no problems love the app on my phone like the panel

3 years ago

Reply from Vivint

Thank you for your feedback, Ann! We are so glad to hear about your experience with your app and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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N Davis Lubbock, TX

Great customer service quick to respond to concerns

3 years ago

Reply from Vivint

Thank you for your feedback, N Davis! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Michael Charlotte, NC

Phone app crashes when connected to wifi. No one answers phone number to cancel false alarm. Smart home garage door opener is faulty.

3 years ago

Reply from Vivint

Thank you for your feedback, Michael. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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Jabarra La Vergne, TN

Sometimes my door displays its unlocked when its actually locked

3 years ago

Reply from Vivint

Thank you for your feedback , Jabarra! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Eric Windsor, CT

I like having access to my home security with my phone.

3 years ago

Reply from Vivint

Thank you for your feedback, Eric! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Javonte Boone Charlotte, NC

Great Quality, Service, & alerts are on time!

3 years ago

Reply from Vivint

Thank you for your feedback, Javonte! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Andrea M. Jackson Harvey, LA

I am able to view my home when I'm away from home.

3 years ago

Reply from Vivint

Thank you for your feedback, Andrea! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Janet Amarillo, TX

I was extremely unhappy about how they installed my doorbell. The salesman told me one thing and the installer something different.

3 years ago

Reply from Vivint

Thank you for your feedback, Janet . We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Vickie J Helm Hallsville, MO

sometimes doesn't detect activity and would prefer to speak to someone whose 1st language is English

3 years ago

Reply from Vivint

Thank you for your feedback, Vickie . We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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John Cobb-Adams Sacramento, CA

Not very good. Tech support is non existent. I have sent 3 different emails and called twice with no help.

3 years ago

Reply from Vivint

Thank you for your feedback, John . We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Jeanette Park City, UT

customer support is always very helpful and patient.

3 years ago

Reply from Vivint

Thank you for your feedback, Jeanette! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Joshua Lee Manteca, CA

It‚Äôs been a good tool for our family. We use it daily. I feel safe.

3 years ago

Reply from Vivint

Thank you for your feedback, Joshua! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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