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Vivint Reviews

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8.2

Overall Score

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Jacque Griffin Raleigh, NC

Vivint security easily operated, manually and digitally.

3 years ago

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Reply from Vivint

Thank you for your feedback , Jacque! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Sheri Dykeman Hastings, NE

It's fine but I do feel the monthly fee is too high, compared to other similar services.

3 years ago

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Reply from Vivint

Thank you for your feedback , Sheri. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Phillip Nielsen Fairbanks, AK

They didn't offer a sign for our yard, the installer acted as if he was in a hurry

3 years ago

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Reply from Vivint

Thank you for your feedback , Phillip. We appreciate your honesty about your experience with your installation  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Scott Carpenter Greenwell Springs, LA

Not good. Overpriced poor quality equipment. Will not follow up for problem with equipment. Charged for equipment that was never installed.

3 years ago

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Reply from Vivint

Thank you for your feedback, Scott. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Anna Palosaari Dallas, TX

Terrible customer service. Great product but I would be happy if I never had to talk to anyone in their support again if possible

3 years ago

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Reply from Vivint

Thank you for your feedback, Anna. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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sergio franco Crosby, TX

work's ok but price is little high up to now could be little less

3 years ago

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Reply from Vivint

Thank you for your feedback , Sergio. We appreciate your honesty about your experience with your price  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Anonymous Edinburg, TX

It's too expensive and the fee of the equipment never went down I seriously regret it

3 years ago

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Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Matthew Pingel Harlingen, TX

Very good company and excellent customer service.

3 years ago

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Reply from Vivint

Thank you for your feedback, Matthew! We are so glad to hear about your experience with your service and how you're loving your system.

Jan. 27th, 2021

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Roman Randall Thornton, CO

Not positive. Has taken 6 months to resolve an issue that is still not resolved

3 years ago

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Reply from Vivint

Thank you for your feedback, Roman. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Anonymous Columbia, SC

I like that I can look back over the past video

3 years ago

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Reply from Vivint

Thank you for your feedback ! We are so glad to hear about your experience with your cameras and how you're loving your system.

Jan. 27th, 2021

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Julie Semmes, AL

I love the thermostat feature while I am gone.

3 years ago

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Reply from Vivint

Thank you for your feedback , Julie! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Brett L Pike Louisville, KY

No problems - much better than ADT - key pad is perfect

3 years ago

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Reply from Vivint

Thank you for your feedback , Brett! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Eliazar Laredo, TX

I like the alerts it gives me on my phone

3 years ago

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Reply from Vivint

Thank you for your feedback, Eliazar! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Sandy Harris Kuna, ID

I enjoy all of the convenience of the app

3 years ago

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Reply from Vivint

Thank you for your feedback , Sandy! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Grisel Yuba City, CA

I've had Vivint since summer I can not see cameras on my phone I've called and problem never fixed so I'll be terminating the service!

3 years ago

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Reply from Vivint

Thank you for your feedback , Grisel. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Bryan Glasner

Love it. Because I can check my home from any where

3 years ago

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Reply from Vivint

Thank you for your feedback , Bryan! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Alisa Wilson Denver, CO

It started out okay, now it works when it wants to. my garage opener dosent reset, door dosent lock among other stuff

3 years ago

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Reply from Vivint

Thank you for your feedback , Alisa. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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AD Ridge, NY

Amazing! Customer service and quality of service.

3 years ago

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Reply from Vivint

Thank you for your feedback , AD! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Mary Aliquippa, PA

Like coverage outside and feel safe indoors

3 years ago

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Reply from Vivint

Thank you for your feedback, Mary! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 28th, 2021

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Alli Henry District Heights, MD

I am satisfied with my system very informative.

3 years ago

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Reply from Vivint

Thank you for your feedback , Alli! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 28th, 2021

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Sheila High Point, NC

not pleasant at all. not at all.pleasant all. one of units work right from wall to door bell and the lock is not working

3 years ago

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Reply from Vivint

Thank you for your feedback , Sheila. We appreciate your honesty about your experience with your doorbell and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 28th, 2021

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Gail Dickerson Raleigh, NC

It doesn't record activity always. Some of the financial responsibility was not explained correctly.

3 years ago

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Reply from Vivint

Thank you for your feedback , Gail. We appreciate your honesty about your experience with your account  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 28th, 2021

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Sheryl James Memphis, TN

The customer service is not very helpful when you have a real problem. They are only good with minor technical issues.

3 years ago

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Reply from Vivint

Thank you for your feedback , Sheryl. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 28th, 2021

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Silvia F Valenzuela Delgado Nicholasville, KY

keeps me on track of everything that happens at home

3 years ago

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Reply from Vivint

Thank you for your feedback , Silvia! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 28th, 2021

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Nazira Creager Kansas City, MO

The bill is never correct. I was told the would lower my bill because I wanted to cancel but they never did

3 years ago

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Reply from Vivint

Thank you for your feedback , Nazira. We appreciate your honesty about your experience with your billing and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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John Oliver Hahnville, LA

Easy to use,very convenient. No problems so far

3 years ago

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Reply from Vivint

Thank you for your feedback, John! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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MARLENA MALDONADO Valley Stream, NY

Terrible. I never knew that by buying a smart lock. That would lock me into a year contract. I would never have bought it.

3 years ago

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Reply from Vivint

Thank you for your feedback , Marlena. We appreciate your honesty about your experience with your door lock  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 29th, 2021

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Jeffery Hooks Lubbock, TX

Excellent attitude by the representative, Effective call.

3 years ago

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Reply from Vivint

Thank you for your feedback, Jeffery! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 29th, 2021

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SX Concord, NC

I don’t like that I pay monthly for constant camera recording that doesn’t work.

3 years ago

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Reply from Vivint

Thank you for your feedback , SX. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Reynaldo Soto Fayetteville, NC

The smooth app experience and latest tech

3 years ago

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Reply from Vivint

Thank you for your feedback , Reynaldo! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Tammie Rice Chicago, IL

I love the announcing of when my doors or windows are open.

3 years ago

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Reply from Vivint

Thank you for your feedback , Tammie! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 30th, 2021

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John Kwak Tyler, TX

Everything works great and camera view is perfect

3 years ago

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Reply from Vivint

Thank you for your feedback , John! We are so glad to hear about your experience with your camera and how you're loving your system.

Feb. 1st, 2021

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Ryan Wilson Bridge City, TX

Overall good experience with the service and it's features

3 years ago

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Reply from Vivint

Thank you for your feedback, Ryan! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Rene Gonzales Hart, TX

Good. Had minor issues but were dealt with right away

3 years ago

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Reply from Vivint

Thank you for your feedback, Rene! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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S Friday Covington, GA

Vivint is very user friendly. Great system.

3 years ago

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Reply from Vivint

Thank you for your feedback, S! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Jeffrey Davis Wakulla Springs, FL

I think that they can do better you can't call and talk to someone when you have a problem

3 years ago

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Reply from Vivint

Thank you for your feedback , Jeffery. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Joseph london Clarksville, TN

It sucks.................. I keep asking for someone to come fix it and they won't do it and I wish they would come get their stuff

3 years ago

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Reply from Vivint

Thank you for your feedback, Joseph. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Gisselle Quiles Des Moines, IA

extremely poor customer service!!!! I will never recommend this to my clients again. Can't even get a number to call and speak to someone directly.

3 years ago

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Reply from Vivint

Thank you for your feedback, Gisselle. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Chantell Favron Plaquemine, LA

The equipment is horrible. It's expensive, I have had less than a year and problems with it.

3 years ago

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Reply from Vivint

Thank you for your feedback, Chantell. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Tara Sheik Muskogee, OK

It has been ok. Not very satisfied right now because my doorbell camera works maybe half the time.

3 years ago

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Reply from Vivint

Thank you for your feedback, Tara! We are so glad to hear about your experience with your doorbell camera and how you're loving your system.

Jan. 30th, 2021

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Marquis Patterson Knoxville, TN

It has not been good. The app hardly connects and I want to go back to ADT But I'm locked in a God awful contract I can't get out of

3 years ago

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Reply from Vivint

Thank you for your feedback , Marquis. We appreciate your honesty about your experience with your contract  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Crystal Jamerson Farmerville, LA

A great one and the equipment is affordable

3 years ago

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Reply from Vivint

Thank you for your feedback, Crystal! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Robin Mc Kinney, TX

I like it for the most part but I have issues with my equipment frequently

3 years ago

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Reply from Vivint

Thank you for your feedback, Robin. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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brenda conway Houston, TX

It's ok. Often the doors don't sensor. Sometimes app doesn't work. Overall it's ok.

3 years ago

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Reply from Vivint

Thank you for your feedback , Brenda. We appreciate your honesty about your experience with your sensors  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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West Colorado Springs, CO

It's ok. Not what I hope fir it to be. Cameras aren't real clear when zooming. Freezes alot

3 years ago

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Reply from Vivint

Thank you for your feedback , West. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Tris Mertens Oceanside, CA

Not very good, equipment doesn't work correct. I am being over charged and can't get it straightened out. They have no respect for my time

3 years ago

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Reply from Vivint

Thank you for your feedback, Tris. We appreciate your honesty about your experience with  your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Elena Alcantara Dinuba, CA

It's been great so far easy to use and very convenient as well.

3 years ago

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Reply from Vivint

Thank you for your feedback, Elena. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Jose Norwalk, CA

Ever since i signed up , service has been the worst . Cameras turn off out of no where . I have to be rebooting system all the time.

3 years ago

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Reply from Vivint

Thank you for your feedback, Jose. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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John Parks Carmichael, CA

Been having problems with the camera being accurate and loading the videos from previous alerts

3 years ago

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Reply from Vivint

Thank you for your feedback, John. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Carol Burrell Elk Grove, CA

We have a lot of trouble connecting and we need help with some issues to connect.

3 years ago

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Reply from Vivint

Thank you for your feedback, Carol. We appreciate your honesty about your experience with your connectivity issues  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021