Vivint: Read 8,443 User Reviews From Real Homeowners

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Verified Customer

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Charles Wendt

Service is good, but the gift card I was told I'd receive has yet to arrive. Kind of a false promise.

4 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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Verified Customer

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Earl Saathoff

The new cameras are great. The car tracking package is reliable and useful.

4 years ago

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Verified Customer

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Derek Conn

Not good. Installation was sub par. Garage door is a pain to operate properly. None of my garage doors open or works anymore.

4 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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Verified Customer

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Chanel Brown

Not good, cameras constantly loose signal and the ability to see activity from your phone while away is poor!

4 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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Verified Customer

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Naida Rutherford

I hate their customer service. Their collaboration with a third party for the equipment is a setup and way to trap you into service.

4 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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Verified Customer

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Douglas Cathcart

Friendly staff and the call center people are very helpful.

4 years ago

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Ta’Kari Rodgers-Olive

Very frustrating. My system hasn't worked in almost 2 weeks and we were on the phone for 90 minutes and no resolution.

4 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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Verified Customer

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Hattie Howard

Very satisfied camera quality is excellent

4 years ago

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Verified Customer

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Amanda Johnson

I love the security system ! I'm so happy that we have it

4 years ago

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Sidney B.

Great experience overall. Video quality of cameras could be better.

4 years ago

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Verified Customer

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Scott Hudson

I am kind of tired of door bell going off and sending me pictures of me doing yard work.

4 years ago

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Verified Customer

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Mary Hall

Great customer service . Very helpful and empathetic

4 years ago

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Verified Customer

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Krista Platt

The system is great so far. Customer service could use some work

4 years ago

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Verified Customer

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Kevin Almgren

The system is extremely user friendly, intuitive and reliable

4 years ago

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Verified Customer

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Rose

Feel safe, use the door bell and all the cameras

4 years ago

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Verified Customer

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Walter pala

Horrible want it removed from my house installer did damage been on phone twice no call back want it gone and my property fixed

4 years ago

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Verified Customer

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Chuck Wiese

Every things working fine as advertised and as promised

4 years ago

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Verified Customer

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Debra Calhoun's

Love the security system never had one in my life

4 years ago

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Verified Customer

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Cassandra Sims

I'm satisfied with the service of the alarm system but my billing is all messed up

4 years ago

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Verified Customer

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Dominique Gonzalez

System hardly works, app takes forever to load has a big delay when someone is at the door lock works half the time customer service is very poor

4 years ago

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Verified Customer

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Pedro

Its been okay I have called Vivint and at the end of the day it didn't take care of the issue.

4 years ago

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Verified Customer

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nic

good, great system. not to expesive and very easy

4 years ago

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Verified Customer

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Jill Melling

I need HELP with my system. it is NOT fully set up. I have called the local Vivint rep and he has NOT RETURNED my phone call.

4 years ago

Reply from Vivint

We apologize that you've experienced a long wait time getting in touch with your technician. Please feel free to call 1-800-216-5232 or get in touch with us by accessing our chat feature on vivint.com.

Jan. 7th, 2022

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Verified Customer

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Donald

All the features and the pricing are why I picked it. It is easy to use.

4 years ago

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Verified Customer

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Matthew

The equipment is good for the most part but the salesman was completely dishonest. I have made numerous attempts to contact them with no response.

4 years ago

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Verified Customer

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Virginia

The salesman was very pushy and he had the system installed before I even knew what they were doing. I have nothing but trouble form them.

4 years ago

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Verified Customer

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George

Happy with system but not with the company. I feel secure, it works very well, but they keep adding charges.

4 years ago

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Verified Customer

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Rolonda

A friend of mine had Vivint and I loved her features. I feel secured with it.

4 years ago

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Verified Customer

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Lakeisha

I am able to see my house everywhere I go and I like the price.

4 years ago

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Verified Customer

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Gurpreet

Good price. It connects to wifi. I like being able to talk to the cameras.

4 years ago

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Albert

Pretty good system with good cameras and it convenient.

4 years ago

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Verified Customer

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Bruce

No more keys. I like that part of it. I like the idea of the video doorbell and camera in the yard.

4 years ago

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Verified Customer

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Sidney Ellis

all new don't know how to operate. didn't know I was charged for equipment cost.

4 years ago

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Verified Customer

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Steven Richards

Great Experience. Professional on time installation

4 years ago

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Verified Customer

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Stuart Reeves

Excellent service. Excellent product. Very trustworthy.

4 years ago

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Verified Customer

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Tephanie

The fact I can monitor my camera even when im not home

4 years ago

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Verified Customer

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Valrie

Could be better, when away activity on camera has a delay in loading. Visuals not as clear

4 years ago

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Verified Customer

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Viviana

Very good company and very professional and knowledgeable

4 years ago

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Verified Customer

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bonita

not a good experience, i twice to cancell wuth no success, when the contract clearly says customer can cancel at any time

4 years ago

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Verified Customer

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C Hood

It's been ok. I did not appreciate how the technician left my socket cut so badly. And a mess.

4 years ago

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Verified Customer

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China Martin

Customer service is horrible. DIY isn't recommended at all due to having to do electrical work.

4 years ago

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Verified Customer

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Denedy Ramirez

I like it alot it good for security and it economy

4 years ago

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Verified Customer

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Eric

Amazing service from all departments I spoke and dealt with

4 years ago

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Verified Customer

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Howard

A basic system that does what I ask. I did not get a manual on how to operate my equipment.

4 years ago

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Verified Customer

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Howard

Very good. Best I have delt with last 5 years.

4 years ago

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Verified Customer

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Itati Borjas

Terrible. I can't arm my home because it says my sensors don't have battery but they are wired. Makes zero sense.

4 years ago

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Verified Customer

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James Hutson

Very helpful, knowledgeable, and friendly.

4 years ago

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Verified Customer

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JD

Our experience has been Average. All original promises have not been fulfilled.

4 years ago

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Verified Customer

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Juan

Horrible. Customer service has been a nightmare to deal with. I have cancelled my subscription and I am still being charged for the service.

4 years ago

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Verified Customer

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KT

Fair. Great system. However, doorbell cameras need more work.

4 years ago

Vivint Reviews