Vivint Logo

Vivint Reviews

star star star star_half star_border

8.2

Overall Score

Visit Site

sell See Special Offer chevron_right

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Natalie Thomason Golly North Highlands, CA

I am enjoying the low monthly fee VS paying twice that for less.

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback , Natalie! We are so glad to hear about your experience with your payments and how you're loving your system.

Feb. 1st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Beverly Davis Luthersville, GA

It has been good..customers service really listens

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Beverly! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Donna Antioch, TN

Wonderful service and great customer service

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Donna! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Vee Philadelphia, PA

Not Good. Dishonesty from the beginning. Deceived into contract. Poor customer service.

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Vee. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

April Neal

I like the system but only wishes that I could change some of the settings with the monitors

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, April. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Darryl Napolitano

Good product, but never received my gift card they promised...

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Darryl. We appreciate your honesty about your experience with your gift card  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Mark Nissley

Excellent product. Some challenges around initial pricing and resolution.

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Mark! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Michael Boutte

Nothing but Great Service since I have been with them.

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Michael! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Dolores Meaux

Excellent service; no problems, very professional.

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Dolores! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Amy Hill

Our experience has been mixed. It's nice having the glass break sensors and flood detector. But the DVR stinks!

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback Amy. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 12th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Susan Shoemaker

They lied to me to sign the contract. They misrepresented themselves as having bought out my previous alarm company and lied.

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback Susan. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 12th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Angelia Neal

I was looking forward to getting the system installed, but I haven't been satisfied with some aspects of the service.

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback Angelia. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Laci Talley

Placement of detectors don't cover my house. Equipment was expensive. For the money I am spending I should feel safe in my home but I really don't.

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback Laci. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Joseph

The security is the best. The service is automatic and timely.

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback , Joseph! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Stephen

Good customer care representatives. It always works.

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Stephen! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Tommy Bakken

Easy to use and reliable security system!

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback Tommy! We are so glad to hear about your experience with your service and how you're loving your system.

Apr. 5th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Christina Mizirl

so so, never was able to get car guard to work, doorbell camera does not work at night

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Christina. We appreciate your honesty about your experience with the doorbell camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Vimal

good affordable service, could improve with better hardware.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Barry

They were very helpful & patient in dealing with my situation.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Brian

Falls short in a lot of ways, relatively expensive for lacking in what should be considered standard features

3 years ago

Vivint Logo

Reply from Vivint

Brian, thank you for your feedback. Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Jan. 12th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Lee Fowler

It's been ok. The doorbell camera malfunctions regularly and the customer service is average

3 years ago

Vivint Logo

Reply from Vivint

This is great feedback, Lee! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Nov. 5th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Lance Guillory

It's horrible! My cameras constantly disconnects and trying to control my nest on the stupid panel is impossible. That panel is worthless!

3 years ago

Vivint Logo

Reply from Vivint

Thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 27th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Charles A

I feel that Vivint is overpriced. I am not fond of their customer support because I sent in a request and never heard anything back from them.

3 years ago

Vivint Logo

Reply from Vivint

We apologize that you've experienced a long wait time getting in touch with our customer service. Please feel free to send us a private message, or you can get in touch with us by accessing our chat feature on vivint.com.

Dec. 11th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Jan

Their security system didn't work from the minute they installed it in my home. I wouldn't recommend this company to anyone.

3 years ago

Vivint Logo

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by sending us a private message.

Dec. 11th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Victoria

Customer service is not helpful and the alarm never goes off when it's supposed to. I would not recommend going with this company.

3 years ago

Vivint Logo

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Dec. 10th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Justin

Customer service works with you and I really like the camera quality.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Ben Gilbert

Decent service, doesn't integrate well with other smart home products

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Robert Bryant

Great product and excellent customer service

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Mrs Howse

The sale s men how he explained the system very polite

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Steve

So far very pleased equipment works well

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Pieter

I wish I bought another system. Lied to about where products were made. Multiple requests in to customer service that have been ignored.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Saul

Real bad service and won't take no for an answer even after you disconnect the service they still are taking your money over and over again

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Denise

Not the best. Installer used my designated washing machine plug for the power box. Now I have to disconnect it to do laundry. Not cool.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jacob Hewitt

Amazing service I love the door bell and all my cameras

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Lewis Steward

Outstanding. Everything works well and reliably.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Kittrell

Not good you do not get specific numbers to call for anything and they charge for things you do not have

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Harold Hintzman

Very helpful when needed to be contacted

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jenn Gilbert

Great service and support with an exceptional price!

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Jan

Great! Love the doorbell camera. Easy to use.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Exiquio Zepeda

The service is basic like any other system. I've been unable to reach the sales manager Tony M. for over a month now.

4 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Gino Caing

Excellent SmartHome integration and security

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Rodney

Quick, professional, and extremely easy to work with

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Phuong

The technology seems to be the latest system. When I call them, it gets fixed.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anonymous

The best thing about Vivint is the protection it offeres.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

John-Paul

Not trustworthy. They misrepresented the truth on cancellations and the cost is marginally less than the next closest competitor.

4 years ago

Vivint Logo

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Travis

The price is right and the system is good quality.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Michelle

The package offered is why we chose them with the cameras it offered.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Ronald

I like the way they presented it to me and I like that it is easy to use.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Kenneth

Great...switched from brinks..easy transition.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Lee Christiansen

We absolutely love the security and surveillance cameras

4 years ago