Vivint: Read 8,451 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star_border star_border star_border

John Cobb-Adams Sacramento, CA

Not very good. Tech support is non existent. I have sent 3 different emails and called twice with no help.

5 years ago

Reply from Vivint

Thank you for your feedback, John . We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star

Jeanette Park City, UT

customer support is always very helpful and patient.

5 years ago

Reply from Vivint

Thank you for your feedback, Jeanette! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

check_circle

Verified Customer

star star star star star_border

Joshua Lee Manteca, CA

It‚Äôs been a good tool for our family. We use it daily. I feel safe.

5 years ago

Reply from Vivint

Thank you for your feedback, Joshua! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

check_circle

Verified Customer

star star star star star

Arnold Howlett Indianapolis, IN

Like the cameras, the customer service just everything.

5 years ago

Reply from Vivint

Thank you for your feedback, Arnold! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

check_circle

Verified Customer

star star star star star_border

Samuel F Bogan Garner, NC

I like being able to talk to people when the door bell is rung

5 years ago

Reply from Vivint

Thank you for your feedback, Samuel! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Jorge Ibarra Princeton, TX

Very bad took forever to answer and at the end I was on hold for 30 minutes just to find out that no one was taking my phone call.

5 years ago

Reply from Vivint

Thank you for your feedback, Jorge! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Dee Fields Kansas City, MO

I've had the same issue for 6 months. I've called, waited a month for a tech, my issue is intermittent so it is not obvious.

5 years ago

Reply from Vivint

Thank you for your feedback , Dee! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Ericka Griffin Portsmouth, VA

Delayed alerts & frequently goes offline. Customer service seems more concerned with upselling instead of tech support

5 years ago

Reply from Vivint

Thank you for your feedback , Ericka! We are so glad to hear about your experience with your services and how you're loving your system

Mar. 16th, 2021

check_circle

Verified Customer

star star star star_border star_border

Vicky Bolling Bessemer, AL

I don‚Äôt like the fact that my alarm has alerts that were not corrected when the tech came out

5 years ago

Reply from Vivint

Thank you for your feedback, Vicky. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star

Gary Adams Sr. Houston, TX

I can see what‚Äôs going on around my house at anytime

5 years ago

Reply from Vivint

Thank you for your feedback , Gary! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

check_circle

Verified Customer

star star star star_border star_border

Marie Weckerle Lincoln, CA

My car, parked in my driveway, was broken into a few nights ago. No alerts, no alarms.

5 years ago

Reply from Vivint

Thank you for your feedback, Marie. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star

Cliff Antee Oologah, OK

System is easy to use and make changes too

5 years ago

Reply from Vivint

Thank you for your feedback , Cliff! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

check_circle

Verified Customer

star star star star star

Deneen Clark Philadelphia, PA

There is nothing bad to say. I like the alarm system.

5 years ago

Reply from Vivint

Thank you for your feedback , Deneen! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

check_circle

Verified Customer

star star star star star

Yareli Castillo Compton, CA

Great camera system , great and fast service as well!

5 years ago

Reply from Vivint

Thank you for your feedback, Yareli! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Sandra Collins Newberry, SC

Salesperson did not put new batteries in the window & door alarms. Thus, I‚Äôm now having to replace all of them 5-6 months later.

5 years ago

Reply from Vivint

Thank you for your feedback , Sandra. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

star star star star star

Donald Duncan Cameron, OK

I like how it is easy accessible from anywhere

5 years ago

Reply from Vivint

Thank you for your feedback , Donald! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 27th, 2021

check_circle

Verified Customer

star star star star star

LaSabra Bryant Winston-Salem, NC

great value, reliable, easy to understand

5 years ago

Reply from Vivint

Thank you for your feedback , LaSabra! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 27th, 2021

check_circle

Verified Customer

star star star star star

Sergio Murguia Buckeye, AZ

Quick assistance, professional and friendly service

5 years ago

Reply from Vivint

Thank you for your feedback, Sergio! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 27th, 2021

check_circle

Verified Customer

star star star star star

John Wetherington New Bern, NC

Easy to work with when you need support

5 years ago

Reply from Vivint

Thank you for your feedback , John! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 27th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

LaVera Rose Enid, OK

Have been unable to use as it has never been set up. Scheduled a time for a representative to come to help. No show!!!!

5 years ago

Reply from Vivint

Thank you for your feedback, LaVera. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Christian Vega Kissimmee, FL

Lots of trouble and bad communication. Thing weren‚Äôt completely explained and the system doesn‚Äôt work properly all the time.

5 years ago

Reply from Vivint

Thank you for your feedback, Christian. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Deborah Allen York, SC

When I call the customer service I usually speak with at least 3 people before I speak with the correct person

5 years ago

Reply from Vivint

Thank you for your feedback, Deborah. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Misty Rader Abilene, TX

Soon after getting my system, the door camera stopped working properly and alerts constantly at night.

5 years ago

Reply from Vivint

Thank you for your feedback, Misty. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Jacquelyn Carter Riverdale, GA

I‚Äôm not satisfied with the cameras sometimes I can see who‚Äôs outside and sometimes I can‚Äôt

5 years ago

Reply from Vivint

Thank you for your feedback, Jacquelyn. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

Pamela Williams Southaven, MS

It's very easy to use and works very well.

5 years ago

Reply from Vivint

Thank you for your feedback, Pamela! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star_border star_border

Tara Wade Rochester, NY

Not able to access system from my computer anymore. Cameras go offline too much

5 years ago

Reply from Vivint

Thank you for your feedback, Tara. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star_border star_border

Shelby Christian Baton Rouge, LA

Customer service, Getting things done in a timely manner, Communication has not been 3.

5 years ago

Reply from Vivint

Thank you for your feedback, Shelby. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Jason Peyton, CO

Absolutely horrible customer service after they install your equipment there done with you. Also read all the fine print on your contract.

5 years ago

Reply from Vivint

Thank you for your feedback, Jason. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

jane shook Carrollton, TX

Love 5 service when we moved to new home

5 years ago

Reply from Vivint

Thank you for your feedback, Jane! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Laneishia winn Hutto, TX

Bad no service half the time missing recordings from cameras and since they changed my Thermostat to Vivint my bill has been sky rocket

5 years ago

Reply from Vivint

Thank you for your feedback, Laneishia. We appreciate your honesty about your experience with  your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

Stephanie Smith Raby New Bedford, MA

The system is easy to use and meets my needs

5 years ago

Reply from Vivint

Thank you for your feedback , Stephanie! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

Tammie Arvada, CO

I like that you can see what is going on in my home

5 years ago

Reply from Vivint

Thank you for your feedback, Tammie! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

Paul Armstead Carencro, LA

I love the monitoring and my whole smart home experience.

5 years ago

Reply from Vivint

Thank you for your feedback, Paul! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star_border star_border

Erica Johnson Belleville, IL

I‚Äôve been having issue with not being able to hear my doorbell from inside my house

5 years ago

Reply from Vivint

Thank you for your feedback, Erica. We appreciate your honesty about your experience with  your doorbell  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Joseph J Cisneros Columbus, IN

The camera was not placed where we wanted it and when we asked to have it moved we have not been contacted back after multiple attempts.

5 years ago

Reply from Vivint

Thank you for your feedback, Joseph. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Clint Nixon Silsbee, TX

Front and back door locks eat batteries like candy. Side door lock batteries lasts for a couple of months.

5 years ago

Reply from Vivint

Thank you for your feedback, Clint. We appreciate your honesty about your experience with your door lock  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

Colette Foisy-Doll

Love my app. System is reliable and flexible.

5 years ago

Reply from Vivint

Thank you for your feedback, Colette! We are so glad to hear about your experience with your app and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

Mitchell Johnson Avondale, AZ

Cameras actually work, alarm is crazy loud,

5 years ago

Reply from Vivint

Thank you for your feedback, Mitchell! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Janet Haywood Upland, CA

Very bad customer service. They refused to return your calls they refused to work with you after you pay for your equipment in full.

5 years ago

Reply from Vivint

Thank you for your feedback , Janet. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

Kristina Riggs Columbus, OH

The video quality is better than expected. Very clear.

5 years ago

Reply from Vivint

Thank you for your feedback, Kristina! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star_border

Maris Fort Stockton, TX

Quick to call back when I need help checking cameras on phone.

5 years ago

Reply from Vivint

Thank you for your feedback, Maris! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

Charles Banks Portsmouth, VA

Great with response during an emergency situation

5 years ago

Reply from Vivint

Thank you for your feedback, Charles! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

Jesus Estrada Hemet, CA

GREAT SERVICE FOR THE MONEY AND GREAT QUALITY CAMERAS.

5 years ago

Reply from Vivint

Thank you for your feedback , Jesus! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star_border star_border

kristine hall Columbus, OH

salesperson lied to get business. I was offered $10 off per month and didn‚Äôt get it

5 years ago

Reply from Vivint

Thank you for your feedback, Kristine. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

Jacqueline m Irick Irmo, SC

4 setting and disarming, but camera is acting up

5 years ago

Reply from Vivint

Thank you for your feedback, Jacqueline! We are so glad to hear about your experience with your camera and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

Murit Emery Clarksville, TN

Professionalism courteous knowledge respectful

5 years ago

Reply from Vivint

Thank you for your feedback, Murit! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star_border star_border

Wendy Kingstree, SC

The cost per month is too expensive. I feel like the most it should be is 30.00 per month

5 years ago

Reply from Vivint

Thank you for your feedback, Wendy. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

Laceay Vannorman Cheyenne, WY

It‚Äôs been 3. I like the app and the notifications.

5 years ago

Reply from Vivint

Thank you for your feedback, Laceay! We are so glad to hear about your experience with your app and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star

Mildred Cannady Raleigh, NC

I LIKE IT. I CAN SEE WHO'S AT MY DOOR WITHOUT OPENING IT.

5 years ago

Reply from Vivint

Thank you for your feedback, Mildred! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

check_circle

Verified Customer

star star star star star_border

Kathryn Pittman Kansas City, MO

I like the simplicity of the system and how it‚Äôs easy to use.

5 years ago

Reply from Vivint

Thank you for your feedback, Kathryn! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

Vivint Reviews