Vivint: Read 8,443 User Reviews From Real Homeowners

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Verified Customer

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Arnold Howlett Indianapolis, IN

Like the cameras, the customer service just everything.

3 years ago

Reply from Vivint

Thank you for your feedback, Arnold! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Samuel F Bogan Garner, NC

I like being able to talk to people when the door bell is rung

3 years ago

Reply from Vivint

Thank you for your feedback, Samuel! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Jorge Ibarra Princeton, TX

Very bad took forever to answer and at the end I was on hold for 30 minutes just to find out that no one was taking my phone call.

3 years ago

Reply from Vivint

Thank you for your feedback, Jorge! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Dee Fields Kansas City, MO

I've had the same issue for 6 months. I've called, waited a month for a tech, my issue is intermittent so it is not obvious.

3 years ago

Reply from Vivint

Thank you for your feedback , Dee! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Verified Customer

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Ericka Griffin Portsmouth, VA

Delayed alerts & frequently goes offline. Customer service seems more concerned with upselling instead of tech support

3 years ago

Reply from Vivint

Thank you for your feedback , Ericka! We are so glad to hear about your experience with your services and how you're loving your system

Mar. 16th, 2021

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Verified Customer

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Vicky Bolling Bessemer, AL

I don‚Äôt like the fact that my alarm has alerts that were not corrected when the tech came out

3 years ago

Reply from Vivint

Thank you for your feedback, Vicky. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Gary Adams Sr. Houston, TX

I can see what‚Äôs going on around my house at anytime

3 years ago

Reply from Vivint

Thank you for your feedback , Gary! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Marie Weckerle Lincoln, CA

My car, parked in my driveway, was broken into a few nights ago. No alerts, no alarms.

3 years ago

Reply from Vivint

Thank you for your feedback, Marie. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Cliff Antee Oologah, OK

System is easy to use and make changes too

3 years ago

Reply from Vivint

Thank you for your feedback , Cliff! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Deneen Clark Philadelphia, PA

There is nothing bad to say. I like the alarm system.

3 years ago

Reply from Vivint

Thank you for your feedback , Deneen! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Yareli Castillo Compton, CA

Great camera system , great and fast service as well!

3 years ago

Reply from Vivint

Thank you for your feedback, Yareli! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 26th, 2021

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Verified Customer

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Sandra Collins Newberry, SC

Salesperson did not put new batteries in the window & door alarms. Thus, I‚Äôm now having to replace all of them 5-6 months later.

3 years ago

Reply from Vivint

Thank you for your feedback , Sandra. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Donald Duncan Cameron, OK

I like how it is easy accessible from anywhere

3 years ago

Reply from Vivint

Thank you for your feedback , Donald! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 27th, 2021

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Verified Customer

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LaSabra Bryant Winston-Salem, NC

great value, reliable, easy to understand

3 years ago

Reply from Vivint

Thank you for your feedback , LaSabra! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 27th, 2021

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Verified Customer

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Sergio Murguia Buckeye, AZ

Quick assistance, professional and friendly service

3 years ago

Reply from Vivint

Thank you for your feedback, Sergio! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 27th, 2021

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Verified Customer

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John Wetherington New Bern, NC

Easy to work with when you need support

3 years ago

Reply from Vivint

Thank you for your feedback , John! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 27th, 2021

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Verified Customer

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LaVera Rose Enid, OK

Have been unable to use as it has never been set up. Scheduled a time for a representative to come to help. No show!!!!

3 years ago

Reply from Vivint

Thank you for your feedback, LaVera. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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Christian Vega Kissimmee, FL

Lots of trouble and bad communication. Thing weren‚Äôt completely explained and the system doesn‚Äôt work properly all the time.

3 years ago

Reply from Vivint

Thank you for your feedback, Christian. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Deborah Allen York, SC

When I call the customer service I usually speak with at least 3 people before I speak with the correct person

3 years ago

Reply from Vivint

Thank you for your feedback, Deborah. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Misty Rader Abilene, TX

Soon after getting my system, the door camera stopped working properly and alerts constantly at night.

3 years ago

Reply from Vivint

Thank you for your feedback, Misty. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Jacquelyn Carter Riverdale, GA

I‚Äôm not satisfied with the cameras sometimes I can see who‚Äôs outside and sometimes I can‚Äôt

3 years ago

Reply from Vivint

Thank you for your feedback, Jacquelyn. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Pamela Williams Southaven, MS

It's very easy to use and works very well.

3 years ago

Reply from Vivint

Thank you for your feedback, Pamela! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Tara Wade Rochester, NY

Not able to access system from my computer anymore. Cameras go offline too much

3 years ago

Reply from Vivint

Thank you for your feedback, Tara. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Shelby Christian Baton Rouge, LA

Customer service, Getting things done in a timely manner, Communication has not been 3.

3 years ago

Reply from Vivint

Thank you for your feedback, Shelby. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Jason Peyton, CO

Absolutely horrible customer service after they install your equipment there done with you. Also read all the fine print on your contract.

3 years ago

Reply from Vivint

Thank you for your feedback, Jason. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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jane shook Carrollton, TX

Love 5 service when we moved to new home

3 years ago

Reply from Vivint

Thank you for your feedback, Jane! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Laneishia winn Hutto, TX

Bad no service half the time missing recordings from cameras and since they changed my Thermostat to Vivint my bill has been sky rocket

3 years ago

Reply from Vivint

Thank you for your feedback, Laneishia. We appreciate your honesty about your experience with  your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Stephanie Smith Raby New Bedford, MA

The system is easy to use and meets my needs

3 years ago

Reply from Vivint

Thank you for your feedback , Stephanie! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Tammie Arvada, CO

I like that you can see what is going on in my home

3 years ago

Reply from Vivint

Thank you for your feedback, Tammie! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Paul Armstead Carencro, LA

I love the monitoring and my whole smart home experience.

3 years ago

Reply from Vivint

Thank you for your feedback, Paul! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Erica Johnson Belleville, IL

I‚Äôve been having issue with not being able to hear my doorbell from inside my house

3 years ago

Reply from Vivint

Thank you for your feedback, Erica. We appreciate your honesty about your experience with  your doorbell  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Joseph J Cisneros Columbus, IN

The camera was not placed where we wanted it and when we asked to have it moved we have not been contacted back after multiple attempts.

3 years ago

Reply from Vivint

Thank you for your feedback, Joseph. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Clint Nixon Silsbee, TX

Front and back door locks eat batteries like candy. Side door lock batteries lasts for a couple of months.

3 years ago

Reply from Vivint

Thank you for your feedback, Clint. We appreciate your honesty about your experience with your door lock  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Colette Foisy-Doll

Love my app. System is reliable and flexible.

3 years ago

Reply from Vivint

Thank you for your feedback, Colette! We are so glad to hear about your experience with your app and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Mitchell Johnson Avondale, AZ

Cameras actually work, alarm is crazy loud,

3 years ago

Reply from Vivint

Thank you for your feedback, Mitchell! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Janet Haywood Upland, CA

Very bad customer service. They refused to return your calls they refused to work with you after you pay for your equipment in full.

3 years ago

Reply from Vivint

Thank you for your feedback , Janet. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Kristina Riggs Columbus, OH

The video quality is better than expected. Very clear.

3 years ago

Reply from Vivint

Thank you for your feedback, Kristina! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Maris Fort Stockton, TX

Quick to call back when I need help checking cameras on phone.

3 years ago

Reply from Vivint

Thank you for your feedback, Maris! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Charles Banks Portsmouth, VA

Great with response during an emergency situation

3 years ago

Reply from Vivint

Thank you for your feedback, Charles! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Jesus Estrada Hemet, CA

GREAT SERVICE FOR THE MONEY AND GREAT QUALITY CAMERAS.

3 years ago

Reply from Vivint

Thank you for your feedback , Jesus! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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kristine hall Columbus, OH

salesperson lied to get business. I was offered $10 off per month and didn‚Äôt get it

3 years ago

Reply from Vivint

Thank you for your feedback, Kristine. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Jacqueline m Irick Irmo, SC

4 setting and disarming, but camera is acting up

3 years ago

Reply from Vivint

Thank you for your feedback, Jacqueline! We are so glad to hear about your experience with your camera and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Murit Emery Clarksville, TN

Professionalism courteous knowledge respectful

3 years ago

Reply from Vivint

Thank you for your feedback, Murit! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Wendy Kingstree, SC

The cost per month is too expensive. I feel like the most it should be is 30.00 per month

3 years ago

Reply from Vivint

Thank you for your feedback, Wendy. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Laceay Vannorman Cheyenne, WY

It‚Äôs been 3. I like the app and the notifications.

3 years ago

Reply from Vivint

Thank you for your feedback, Laceay! We are so glad to hear about your experience with your app and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Mildred Cannady Raleigh, NC

I LIKE IT. I CAN SEE WHO'S AT MY DOOR WITHOUT OPENING IT.

3 years ago

Reply from Vivint

Thank you for your feedback, Mildred! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Kathryn Pittman Kansas City, MO

I like the simplicity of the system and how it‚Äôs easy to use.

3 years ago

Reply from Vivint

Thank you for your feedback, Kathryn! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Crescencio Rodriguez Richmond, VA

What i like about vivint is that i cant set up the alarm with the phone

3 years ago

Reply from Vivint

Thank you for your feedback, Crescencio! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Curtis Brantley Jr Valdosta, GA

I love the customer service which is always helpful

3 years ago

Reply from Vivint

Thank you for your feedback, Curtis! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 10th, 2021

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Verified Customer

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Veronica Cox Ellenwood, GA

Issues with equipment often. Have to place a call every other month for sensors or glass break sensors going off or cameras offline

3 years ago Edited September 14, 2021

Reply from Vivint

Thank you for your feedback, Veronica. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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